IBM NetVista N70 Service manual

NetVista
™
N70 Thin Client
Reference
December 2001
To view or print the latest update, go to http://www.ibm.com/nc/pubs
SA23-2827-00


NetVista
™
N70 Thin Client
Reference
December 2001
To view or print the latest update, go to http://www.ibm.com/nc/pubs
SA23-2827-00


Note
Before using this information and the product that it supports, be sure to read “Safety notices” on page v and “Notices” on
page 57.
First Edition (December 2001)
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety notices ............v
Danger notices .............v
Caution notices .............vi
Handling static-sensitive devices .......vi
About this book ...........vii
Who should read this book .........vii
Information available on the World Wide Web . . vii
Relatedinformation...........vii
How to send your comments ........vii
Understanding your NetVista Thin Client 1
N70 description .............1
N70 thin client..............2
Learning about the hardware .....3
Standard hardware ............3
Hardware connectors ...........3
Communicationhardware..........4
Monitor specifications ...........4
Powerconsumption............4
Upgrading hardware features.........5
Setting up the hardware ........7
Startup sequence ..........9
Configuring the N70 thin client ....11
Using the Configuration Program to initially
configuretheworkstation..........11
Using the Setup Utility to configure the workstation 12
Managing your thin client remotely . . 13
Altering the flash image of a
workstation.............15
Altering the flash image of a workstation ....16
Performing a software update on a workstation . . 16
Using the Setup Utility to perform a software
update on a workstation .........16
Recovering the flash image of a workstation . . . 17
Using the Setup Utility to recover the flash image
ofaworkstation............17
Resolving hardware problems.....19
Verifying hardware problems ........19
Visible hardware failure ..........20
Audio beep sequences ...........23
POST error codes ............25
LEDindications.............30
Network error messages ..........31
Appendix A. Replacing hardware parts 35
Replacing parts for N70 thin clients ......35
Returninghardwareparts .........37
Appendix B. Hardware procedures. . . 39
Appendix C. Using the BIOS
Configuration/Setup Utility program . . 43
Starting and using the BIOS Configuration/Setup
Utility program .............43
Viewing and changing settings of the BIOS
Configuration/Setup Utility program......43
Exiting from the BIOS Configuration/Setup Utility
Program...............44
Recovering or Updating the BIOS .......44
Appendix D. Features of the N70 Thin
Client ...............45
Appendix E. NetVista N70 thin client
Specifications............47
Appendix F. Monitor specifications . . 49
Appendix G. Connector pin information 51
Appendix H. Workplace Environment 53
Appendix I. Thin Client Manager
Operations Utility ..........55
Notices ..............57
Environmental Design ...........58
Product Recycling and Disposal .......58
Trademarks..............58
Electronic Emission Notices .........59
Federal Communications Commission (FCC)
Statement..............59
Glossary of abbreviations ......61
Index ...............63
© Copyright IBM Corp. 2001 iii

iv

Safety notices
Safety notices contain information that is related to using the IBM
®
NetVista thin
client in a safe manner. These notices can be in the form of a danger, caution, or
attention notice.
Danger notices
The following danger notices call attention to situations that are potentially lethal
or extremely hazardous. These notices pertain throughout this book.
DANGER
To prevent a possible electrical shock during an electrical storm, do not
connect or disconnect cables or station protectors for communications lines,
display stations, printers, or telephones. (RSFTD003)
DANGER
To prevent a possible electrical shock from touching two surfaces with
different electrical grounds, use one hand, when possible, to connect or
disconnect signal cables. (RSFTD004)
DANGER
An electrical outlet that is not correctly wired could place hazardous voltage
on metal parts of the system or the products that attach to the system. It is the
customer’s responsibility to ensure that the outlet is correctly wired and
grounded to prevent an electrical shock. (RSFTD201)
DANGER
To prevent a possible electrical shock when installing the system, ensure that
the power cords for all devices are unplugged before installing signal cables.
(RSFTD202)
DANGER
To prevent a possible electrical shock when adding the device to a system,
disconnect all power cords, if possible, from the existing system before
connecting the signal cable to that device. (RSFTD205)
DANGER
To prevent a possible electrical shock, disconnect the power cord from the
electrical outlet before opening the unit. (RSFTD215)
© Copyright IBM Corp. 2001 v

DANGER
To reduce the risk of electrical shock use only AC power sources approved by
IBM. (RSFTD216)
Caution notices
A caution notice applies to a situation that is potentially hazardous to people
because of some existing condition.
CAUTION:
The battery is a lithium battery. To avoid possible explosion, do not burn or
charge the battery. Exchange only with the IBM-approved part. Discard the
battery as instructed by local regulations. (RSFTC227)
Handling static-sensitive devices
When you handle components, take these precautions to avoid static electricity
damage:
vDo not open static-protective packages until you are ready to install their
contents.
vLimit your movements to avoid static electricity build-up around you.
vHandle components carefully, and never touch exposed circuitry.
vPrevent others from touching components.
vPlace components on static-protective packages while performing hardware
removal and installation procedures.
vDo not place components on metal surfaces.
vi

About this book
IBM NetVista N70 Thin Client Reference (SA23-2827) provides information for the
Type 8366 (Model Xxx) IBM NetVista N70 Thin Clients (hereafter referred to as
workstation or thin client).
This publication contains information on hardware setup, software configuration
and update, hardware problem resolution, hardware upgrade options, parts
replacement, and ordering.
Who should read this book
The following should find the information in this publication helpful:
vThe person who administers the workstation
vThe hardware service, and the support organizations for the workstation
Information available on the World Wide Web
You can obtain the latest version of this information at the following uniform
resource locator (URL):
http://www.ibm.com/nc/pubs
This is the same URL that is printed on the cover of this document.
Related information
The following publications ship with your hardware. Refer to these publications
for information that relates to your workstation:
vSee the Quick Setup for IBM NetVista N70 Thin Client, Type 8366 (Model Xxx)
(SA23-2824) pamphlet for quick hardware setup information and software
configuration information.
vSee the IBM License Agreement For Machine Code (Z125-5468) before using the
workstation.
vSee IBM NetVista Thin Client Safety Information (SA41-4143) for important safety
notices.
vSee IBM NetVista Thin Client Hardware Warranty - Type 8366 (SA23-2825) for
important hardware warranty information.
How to send your comments
Your feedback is important in helping to provide the most accurate and
high-quality information. You can submit comments about this, or other IBM
information by mailing the readers’comment form, located at the end of this
information.
vIf you are mailing comments from a country other than the United States, you
can give the form to the local IBM branch office or IBM representative for
postage-paid mailing.
vIf you prefer to send comments by FAX, use either of the following telephone
numbers:
–United States and Canada: 1-800-937-3430
© Copyright IBM Corp. 2001 vii

–Other countries: 1-507-253-5192
vIf you prefer to send comments electronically, use the following network
identification:
–IBMMAIL, to IBMMAIL(USIB56RZ)
–[email protected]
Be sure to include the following:
vThe title, and order number of the information
vThe page number or topic to which your comment applies
viii

Understanding your NetVista Thin Client
IBM NetVista N70 thin client provides the usual thin-client benefits, such as a
reduced total cost of ownership and the fast, flexible deployment of applications.
N70 offers the graphics, audio, processing, and software support to take advantage
of graphic-intensive and multimedia web applications. The thin clients come with a
stealth black cover, A40 system boards and two I/O adapter slots plus Ethernet.
N70 description
The following describes the thin client software content for the NetVista N70:
vBased on Turbolinux Workstation 7
–Linux kernel 2.4.5
vBrowser
–Netscape
vLinux ICA Client
vJava
™
Run Time Environment (JRE)
vEmulators 3270/5250
–Emulator function includes:
- GUI keyboard remapping
- Pop-up/pulldown keypads
- Record/playback
- Euro support
- Color mapping
- Online help
- Screen print
vIBM Setup Utility for client configurations of:
–Network
–Applications
–Monitor
–Audio
–Desktop
vPeer boot capability
vSeparation of Servers capability
–Boot server
–Configuration profile server
–Authentication server
–Home server
vCreation of profile components including:
–Desktop preferences
–Window Manager
–Emulators
–ICA/ICA Remote application manager
–Browser
© Copyright IBM Corp. 2001 1

–Mouse settings
–Printer setup
–Seriald print
–xterm
vBoot Servers Supported
–Turbolinux 6.0.4, 6.5, 7.0
–Red Hat 6.2, 7.1
–SuSe 6.4, 7.2
–Caldera 2.4, 3.1
–Windows NT
®
4.0, service pack 6, or newer
–Windows
®
2000, service pack 1, or newer
vSecurity and encryption
–SSL in browser
–ICA encryption
Optionally manage N70 thin clients via the Thin Client Manager Operations Utility
Release 2 —a Java-based tool for central administration of IBM NetVista Thin
Clients. Refer to “Appendix I. Thin Client Manager Operations Utility”on page 55
for more information.
N70 thin client
N70 thin clients also include a Setup Utility, and a Configuration Tool that
provides the following:
vA streamlined configuration process
vAn Independent Computing Architecture (ICA) client and ICA Remote
Application Manager
vSeparate utility programs for flash update service and operations management
vA desktop with a Launch Bar or one or more full-screen applications
vX-terminal session
The IBM NetVista Thin Client Manager Operations Utility is a management utility
that you can use to manage your workstations. This utility runs on Windows 2000,
Windows NT, and Linux workstations. You can install the Operations Utility on a
server from a CD or by downloading the utility from the Web. For information on
obtaining the CD or on downloading the utility, visit the following uniform
resource locator (URL):
http://techsupport.services.ibm.com/nc/nvista/nvista_exp.shtml
2

Learning about the hardware
This section provides detailed hardware information about the IBM NetVista N70
thin client —Hardware Type 8366 (Model Xxx), hereafter referred to as N70 thin
client.
Standard hardware
The standard N70 thin client hardware includes the following:
vTwo SDRAM DIMM slots with the base model using 128 MB of random access
memory (RAM) (see “Appendix A. Replacing hardware parts”on page 35).
vIntegrated Intel video, shared memory
vIntegrated Ethernet communication
vA 16-bit internal and external sound
vRiser card adapter for CompactFlash card
vUniversal Serial Bus (USB) with two host connectors
vTwo PCI adapter slots
vTwo serial ports
vOne parallel port
vKeyboard 9 pin DIN connectors
vMouse
Refer to “Appendix D. Features of the N70 Thin Client”on page 45 for more
information on the N70 features.
Hardware connectors
Your N70 thin client hardware includes standard connectors, standard pin, signal,
and signal direction configurations. See “Appendix G. Connector pin information”
on page 51 for details.
© Copyright IBM Corp. 2001 3

Communication hardware
Your N70 thin client includes an integrated Ethernet connection.
For a 10 Megabit (Mb) line speed operation, you need a category 3 or higher
Unshielded Twisted Pair (UTP) type of cable. For a 100 Mb line speed operation,
you need a category 5 UTP type of cable.
Connectivity Options
vSupport available for customer installed token-ring card.
vSupport available for customer installed wireless card.
Refer to “Appendix G. Connector pin information”on page 51 for communication
cable specifications.
Monitor specifications
The N70 thin client functions with a basic video graphics adapter (VGA) class
monitor that meets the Video Electronics Standards Association (VESA) standards
of refresh rate and resolution.
Refer to “Appendix F. Monitor specifications”on page 49 for a list of resolutions
and refresh rates that the N70 thin client can support. Your monitor may not
support all resolutions and refresh rates.
Power consumption
The normal power consumption for the N70 thin client ranges from 24 to 35 Watts
while running applications. During periods of inactivity, the system switches into
the suspend state, and power consumption reduces to approximately 18 Watts.
Once the system enters the soft-off state, power consumption reduces to
approximately 10 Watts.
Figure 1. Hardware connectors
4

Display monitor power reduction occurs when you use the N70 thin client with a
VESA DPMS Standard monitor.
Upgrading hardware features
You can perform the following hardware procedures:
vInstall PCI adapter cards for PCI devices
vInstall a CompactFlash card
vConnect USB devices
If you plan to use peripheral USB devices with your N70 thin client, refer to the
documentation for your peripheral USB devices for information.
vUpgrade your memory
The N70 thin client has two random access memory (RAM) slots that accepts
Synchronous Dynamic Random Access Memory (SDRAM) Dual Inline Memory
Modules (DIMMs). The N70 thin client includes 128 MB of RAM, and supports
memory expansions of up to 512 MB. You can expand the RAM of the N70 by
installing 64, 128, or 256 MB DIMMs. “Appendix B. Hardware procedures”on
page 39 provides information on how to exchange memory. Refer to
“Appendix A. Replacing hardware parts”on page 35 for detailed memory
specifications and how to order N70 thin client parts.
Learning about the hardware 5

6

Setting up the hardware
The Quick Setup for IBM NetVista N70 thin client, Type 8366 (SA23-2824) pamphlet,
which ships with your hardware, provides the following information. This section
goes into more detail for your convenience.
Read “Safety notices”on page v before you continue with these instructions.
Unpacking your hardware
Unpack your hardware. Contact your reseller, or IBM, if
you do not have these standard parts:
1 Thin client logic unit
2 Support Base
3 Mouse
4 Keyboard
5 Power cable
Installing options:
vIf you have additional memory, or optional feature
cards, see “Appendix B. Hardware procedures”on
page 39 before continuing with the following setup
procedures.
vFor vertical placement of the thin client
™
, see
“Installing the support base”on page 8.
vFor horizontal placement of the hardware, continue
with “Connecting your hardware”on page 8.
Security Option:
If you would like to restrict access to the logic unit the
N70 thin client provides a locking device keyhole (cable
lock). This keyhole is located on the top of the logic unit
near the back of the machine 6.
You can obtain a suitable locking cable (for example a
Kensington Lock or similar device) that can be inserted
through the holes and then secured to a suitable place
7,suchasatableordesk.
When in use the logic unit cannot be opened, preventing
theft of internal components or removal from the place to
which it is secured.
© Copyright IBM Corp. 2001 7

Installing the support base
Snap the base B onto the bottom of the thin client A,
in the locking slot C located near the front of the unit.
Connecting your hardware
Read “Safety notices”on page v before continuing.
1. Connect the devices listed below to the appropriate
ports:
1 Keyboard
2 Mouse
3 USB device (2)
4 Serial device 1
5 Parallel devices
6 Monitor
7 Serial device 2
8 Network Connection
Note: For connecting your microphone, headphone or
speaker, refer to the “Hardware connectors”on page 3
diagram.
2. Tighten all device cable connections.
3. Connect the thin client power cable to the power
socket 9.
4. Plug all power cables into properly grounded working
electrical outlets.
5. Turn on the monitor and all other external devices.
6. To power on your thin client, press the power button
11.
7. Configure the system settings from the menu that
appears on your screen. Refer to the server software
information to verify the correct selection for your
network.
Note: The Operating System Server code must be
installed on the boot server before the workstation can
be used. If your thin client is unable to receive the
Operating System code from the server, contact your
network administrator.
8

Startup sequence
This is a typical startup sequence of events for the N70 thin client. If any of these
events do not occur, see “Resolving hardware problems”on page 19.
1. The following devices show light-emitting diode (LED) indications:
vLogic unit
vKeyboard
vMonitor
1
vAny USB devices
2
2. The following internal hardware components initialize:
vMemory
vL1 cache
vVideo memory
vKeyboard controller
3. The IBM NetVista thin client Configuration Program screen appears on the
monitor in either of the following situations:
vYou start the NetVista thin client for the first time.
vYou previously reset the NetVista thin client to the factory-default property
settings.
The N70 thin client will reboot after settings are saved during the
Configuration program step.
Refer to “Using the Configuration Program to initially configure the
workstation”on page 11 for information on using the Configuration Program
menu.
4. The thin client Setup Utility appears.
You can specify the interface through the Setup Utility. The interface can be
either of the following:
vAn application you specify
vA Start button with one or more applications
Refer to “Using the Setup Utility to configure the workstation”on page 12 for
more information on using the Setup Utility.
For information on how to remotely configure workstations, refer to “Managing
your thin client remotely”on page 13.
1. Refer to the documentation for your monitor if there is no LED indication.
2. Refer to the documentation for your USB devices if there are no LED indications.
© Copyright IBM Corp. 2001 9

10