IBM 8835 - Eserver 325 - 1 GB RAM Operating instructions

Eserver 325 Type 8835
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver


Eserver 325 Type 8835
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r


Before using this information and the product it supports, read Appendix C, “Notices,” on page 143.
The most recent version of this document is available at http://www.ibm.com/pc/support/.
Fifth Edition (November 2004)
©Copyright International Business Machines Corporation 2002, 2003. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, aSymptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
Eserver
™ 325 Type 8835 server.
Important: This manual is intended for trained servicers who are familiar with IBM
Eserver
® products. Before servicing an IBM product, be sure to
review “Safety information” on page 101.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado eperigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione edi pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución ypeligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, achemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto ocon cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer yde defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/pc/support/.
©Copyright IBM Corp. 2002, 2003 iii

iv Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual ....................... iii
Important safety information .................... iii
Online support ......................... iii
Chapter 1. General information...................1
Related publications .......................2
Notices and statements used in this book ...............2
Features and specifications.....................3
Server controls, LEDs, and power ..................4
Front view ..........................4
Rear view ..........................5
Server power features......................6
Turning on the server .....................6
Turning off the server .....................7
Chapter 2. Configuration .....................9
Using the Configuration/Setup Utility program ..............9
Starting the Configuration/Setup Utility program ............10
Using the RAID configuration programs ................10
Configuring the Gigabit Ethernet controllers ..............10
Using the baseboard management controller firmware update utility program 11
Chapter 3. Diagnostics .....................13
General checkout ........................13
Checkout procedure ......................14
Diagnostic tools overview .....................15
Power-on self-test ........................15
POST beep codes ......................15
POST error messages .....................16
Diagnostic programs and error messages ...............16
Text messages ........................17
Downloading the diagnostics program ...............17
Starting the diagnostic programs and viewing the test log ........18
Using the diagnostics CD ...................18
Using the diagnostic diskette ..................18
Diagnostic error message tables .................19
Error charts ..........................19
Small computer system interface (SCSI) messages (some models) .....19
Error LEDs ..........................20
Updating BIOS code .......................21
Recovering from aPOST/BIOS update failure ............21
Erasing alost or forgotten password .................22
Clearing CMOS memory ....................23
Power checkout ........................24
Chapter 4. Installing options ...................25
Installation guidelines ......................25
System reliability guidelines ...................25
Handling static-sensitive devices .................25
Major components of the Eserver 325 Type 8835 server .........26
Removing the cover and bezel ...................27
Working with adapters ......................28
Installing an adapter .......................31
©Copyright IBM Corp. 2002, 2003 v

Working with ahard disk drive ...................34
Installing ahot-swap hard disk drive ................35
Installing anon-hot-swap hard disk drive ..............36
Installing memory modules ....................37
Installing amicroprocessor ....................39
Replacing the battery ......................42
Replacing afan assembly .....................45
Completing the installation.....................47
Connecting the cables .....................48
Updating the server configuration .................48
Chapter 5. I/O connectors ....................51
Ethernet connector .......................51
Serial connector ........................52
Universal Serial Bus connectors ..................52
Video connector ........................52
Chapter 6. Service replaceable units ................53
Removing amicroprocessor ....................54
Thermal grease.........................55
Power supply .........................56
Operator information card .....................58
CD-ROM drive .........................59
SCSI backplane ........................60
Riser card...........................61
Baseboard management controller..................62
System board .........................64
System board internal connectors .................64
System-board external connectors.................65
System-board LEDs ......................66
System-board option connectors .................67
System-board connectors for adapters, DIMMs, and other components ...68
System-board switches and jumpers ................69
Removing the system board ...................70
Chapter 7. Symptom-to-FRU index .................73
Beep symptoms ........................74
No-beep symptoms .......................75
Diagnostic error codes ......................76
Error symptoms ........................78
POST error codes........................84
Service processor error codes ...................86
ServeRAID error codes ......................86
POST (ISPR) error procedures ...................88
SCSI error codes ........................90
Undetermined problems .....................91
Problem determination tips ....................92
Chapter 8. Parts listing, Type 8835 .................93
System............................94
Power cord CRUs ........................96
Appendix A. Getting help and technical assistance ..........99
Before you call .........................99
Using the documentation .....................99
Getting help and information from the World Wide Web ..........99
vi Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide

Software service and support ................... 100
Hardware service and support ................... 100
Appendix B. Related service information .............. 101
Safety information ....................... 101
General safety ....................... 101
Electrical safety ....................... 102
Safety inspection guide .................... 103
Handling electrostatic discharge-sensitive devices .......... 104
Grounding requirements .................... 104
Safety notices (multilingual translations) .............. 104
Appendix C. Notices ...................... 143
Edition notice ......................... 143
Trademarks.......................... 144
Important notes ........................ 144
Product recycling and disposal .................. 145
Battery return program ..................... 145
Electronic emission notices .................... 146
Federal Communications Commission (FCC) statement ........ 146
Industry Canada Class Aemission compliance statement ........ 146
Australia and New Zealand Class Astatement ............ 146
United Kingdom telecommunications safety requirement ........ 146
European Union EMC Directive conformance statement ........ 146
Taiwanese Class Awarning statement ............... 147
Chinese Class Awarning statement ................ 147
Japanese Voluntary Control Council for Interference (VCCI) statement 147
Index ............................ 149
Contents vii

viii Eserver 325 Type 8835: Hardware Maintenance Manual and Troubleshooting Guide