IBM PC Server 704 Instruction Manual

PC Server 704
User's Handbook
IBM

Note
Before using this information and the product it supports, be sure to read the general
information under Appendix B, “Notices” on page 295. Also read the general information
under “Product Warranties and Notices” in the User's Reference.
Third Edition (March 1997)
The following paragraph does not apply to the United Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made
to the information herein; these changes will be incorporated in new editions of the publication. IBM may
make improvements and/or changes in the product(s) and/or the program(s) described in this publication at
any time.
This publication was developed for products and services offered in the United States of America. IBM may
not offer the products, services, or features discussed in this document in other countries, and the information
is subject to change without notice. Consult your local IBM representative for information on the products,
services, and features available in your area.
Requests for technical information about IBM products should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines Corporation 1997. All rights reserved.
Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure
is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.

Contents
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Laser Compliance Statement ..................... viii
Lithium Battery Notice ......................... ix
About This Book ............................ xi
How This Book is Organized ..................... xi
Notices Used in This Book ...................... xiii
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Welcome and Thank You ....................... xv
Chapter 1. Introducing the PC Server 704 ............. 1
Features at a Glance ........................... 3
Getting Help on the World Wide Web ............... 4
IBM PC Server Startup Support .................... 4
About ServerGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Server Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Expansion Slots and Input/Output Connectors .......... 10
Padlock Loops and Power Supplies ................. 12
Expansion Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Moving the Server ............................ 16
Before You Begin ............................ 17
Starting the Server ............................ 18
Using the CD-ROM Drive ....................... 21
Installing an Operating System .................... 23
Arranging Your Workspace ...................... 24
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Glare and Lighting .......................... 25
Air Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Electrical Outlets and Cable Lengths ............... 26
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 2. Configuring Your Server ................ 29
Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the Setup Program ....................... 31
Changing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Starting the Setup Program ..................... 32
Recording and Restoring Default Settings ............ 33
Disabling the Diskette Drive .................... 34
 Copyright IBM Corp. 1997 iii

Using the System Configuration Utility Program ......... 35
Backing Up the SCU Program Diskette .............. 36
Starting the System Configuration Utility Program ...... 37
Defining Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Administrative Password . . . . . . . . . . . . . . . . . . . . . . 44
User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Setting the Drive-Startup Sequence ................ 46
Secure Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring EISA, ISA, and PCI Adapters ............. 48
Configuring ISA or EISA Features and Options ........ 49
Configuration Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . 51
Resolving Hardware Configuration Conflicts .......... 52
Resolving Software Configuration Conflicts ........... 53
Using the SCSISelect Utility Program ................ 54
Starting the SCSISelect Utility Program ............. 54
SCSISelect Utility Main Menu ................... 55
SCSISelect Utility Bus:Device Options Menu .......... 55
Chapter 3. Installing Options . . . . . . . . . . . . . . . . . . . . 61
Before You Begin ............................ 62
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Handling Static-Sensitive Devices .................. 65
Preparing to Install Options ...................... 66
Removing the Side Covers ..................... 69
Removing the Top Cover ...................... 71
Installing a Microprocessor ...................... 74
Removing a Microprocessor ...................... 91
Installing Memory-Module Kits ................... 101
Removing Memory-Module Kits .................. 113
Installing Video Memory ....................... 121
Replacing the Real-Time Clock ................... 127
Installing Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Installation Procedure . . . . . . . . . . . . . . . . . . . . . . . 138
Removing Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Installing Internal Drives ....................... 148
Internal Drive Bays ........................ 149
SCSI Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Preinstallation Steps (All Bays) ................. 155
Installing a 5.25-inch Removable-Media Drive ........ 157
iv PC Server 704 User's Handbook

Installing a Drive in a Hot-Swap Bay .............. 166
Removing Internal Drives ...................... 173
Removing a 5.25-Inch Removable-Media Drive ........ 174
Removing a Hot-Swap Drive ................... 181
Installing Hot-Swap Power Supplies ................ 188
Removing Hot-Swap Power Supplies ............... 192
Security Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Completing the Installation ..................... 197
Installing the Top Cover ..................... 197
Installing the Side Covers ..................... 199
Connecting External Options .................... 203
Connecting External SCSI Devices ............... 203
Chapter 4. Solving Problems . . . . . . . . . . . . . . . . . . . 209
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Overview of the Diagnostic Tools ................. 210
Power-On Self-Test (POST) .................... 211
POST Beep Codes ......................... 211
Test Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . 214
Option Diskettes . . . . . . . . . . . . . . . . . . . . . . . . . . 214
About the Test Programs ....................... 214
The Main Menu of the Diagnostic Diskette .......... 215
Program Navigation . . . . . . . . . . . . . . . . . . . . . . . . 216
IntruderAlert . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Starting the Test Programs ...................... 220
Using the Module Tests ...................... 222
Changing Selected Tests in Test Groups ............ 223
Creating Test Scripts ........................ 223
Test Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
POST Error Message Table ...................... 227
SCSI Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Troubleshooting Network Adapters .............. 248
Identifying Problems through Status Indicators ....... 250
Checking the System for Damage ................. 253
After Dropping It .......................... 253
After Spilling Liquid on It .................... 254
Contents v

Installing Additional Test Programs ................ 255
Using the Utility Programs ..................... 257
Formatting Diskettes . . . . . . . . . . . . . . . . . . . . . . . . 257
Using the File Editor ........................ 257
Chapter 5. Getting Help, Service, and Information ...... 261
Before You Call for Service ..................... 262
Getting Customer Support and Service .............. 263
Using Electronic Support Services ................ 263
Using the World Wide Web ................... 264
Getting Information by Fax .................... 265
Getting Help by Telephone .................... 265
Getting Help Around the World ................ 266
Purchasing Additional Services ................... 267
Enhanced PC Support Line .................... 267
900-Number Operating System and Hardware Support Line 267
Network and Server Support Line ............... 268
Ordering Support Line Services ................. 268
Warranty and Repair Services .................. 269
Ordering Publications . . . . . . . . . . . . . . . . . . . . . . . . . 270
Appendix A. Server Records . . . . . . . . . . . . . . . . . . . . 271
Record the Identification Numbers ................. 271
Installed Device Records ....................... 272
The System Board ........................... 280
Changing Jumper and Switch Settings ............... 281
Changing a Jumper Setting .................... 282
Setting System-Board Configuration Jumpers ......... 284
Setting System-Board Configuration Switches ......... 291
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . . . . 295
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
vi PC Server 704 User's Handbook

Safety Information
Electrical current from power, telephone, and communication cables is hazardous.
To avoid shock hazard, connect and disconnect cables as shown below when
installing, moving or opening the covers of this product or attached devices. The
power cord must be used with a properly grounded outlet.
1In the U.K., by law, the power cord must be 2In the U.K., by law, the telephone cable must
disconnected after the telephone line cable. be connected after the power cord.

Laser Compliance Statement
5The CD-ROM drive is a laser product. The drive has a label that
identifies its classification. The label, located on the drive, is
shown below.
The CD-ROM drive is certified in the U.S. to conform to the
requirements of the Department of Health and Human Services 21
Code of Federal Regulations (DHHS 21 CFR) Subchapter J for
Class 1 laser products. Elsewhere, the drive is certified to conform
to the requirements of EN 60825.
CAUTION:
Do not open the drive; no user adjustments or serviceable
parts are inside.
Class 1 laser products are not considered to be hazardous. The
CD-ROM drive has an internal Class 1 gallium-arsenide laser that
is nominally 0.14 milliwatts at 765 to 815 nanometers wavelength.

Lithium Battery Notice
The real-time clock contains a lithium battery.
8
CAUTION:
Danger of explosion if battery is incorrectly replaced.
When replacing the battery, use only an equivalent type battery
recommended by the manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
−− Throw or immerse into water
−− Heat to more than 100° C (212° F)
−− Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
ATTENTION
Danger d'explosion en cas de remplacement incorrect de la batterie.
Remplacer uniquement par une batterie d'un type équivalent recommandé
par le fabricant. La batterie contient du lithium et peut exploser en cas de
mauvaise utilisation, de mauvaise manipulation ou de mise au rebut
inappropriée.
Ne pas :
− Lancer ou plonger dans l'eau
− Chauffer à plus de 100° C (212° F)
− Réparer ou désassembler
Mettre au rebut les batteries usagées conformément aux règlements
locaux.
Note:
Please call 1-800-IBM-4333 for information on battery disposal.

About This Book
This book provides the instructions for completing your installation;
installing and removing server options; and configuring, modifying,
and troubleshooting your server. This book also provides
information to help you solve some of the simpler problems that
might occur. If you have not yet set up your server, refer to the
Setup sheet for instructions on cabling the server. Refer to the User's
Reference for more detailed information about the server's features.
If your server came with a RAID adapter installed, refer to the
RAID adapter documentation for instructions for configuring your
disk arrays.
How This Book is Organized
Chapter 1, “Introducing the PC Server 704,” introduces and
describes the PC Server 704. This chapter also includes an overview
of the server's features and components. In addition, this chapter
contains instructions for starting the server and using the CD-ROM
drive. Also included are instructions for installing operating
systems and completing your installation.
Chapter 2, “Configuring Your Server,” contains instructions for
configuring your server. Also included are instructions for using
various utility programs.
Chapter 3, “Installing Options,” contains step-by-step instructions
for installing and removing hardware options, such as
memory-module kits, adapters, and internal drives. Instructions for
connecting external options are also included in this chapter.
Chapter 4, “Solving Problems,” contains information to help you
solve simple problems that you might encounter with your server.
This chapter includes an overview of diagnostic tools, instructions
for testing the server, lists of error messages, and troubleshooting
charts. This chapter also contains information about checking the
server for damage, and resolving configuration conflicts.
Chapter 5, “Getting Help, Service, and Information,” contains
information to help you solve more complex problems that you
might encounter with your server. This chapter provides
instructions on how to obtain service and technical assistance for
 Copyright IBM Corp. 1997 xi

About This Book
your PC Server 704 and other IBM products that you might plan to
use. This chapter also contains information about other
publications, products, warranties, and services that IBM offers.
Also included are fax numbers, toll-free telephone numbers, and
access information for electronic bulletin boards, online services, and
the World Wide Web.
Appendix A, “Server Records,” provides a section to record and
update important information about your server, including the serial
number, key number, and device records (which contain
configuration information). Whenever you add options to your
server, be sure to update the information in this appendix.
Appendix B, “Notices,” contains product notices and trademarks.
If you find a term that you are not familiar with, refer to the
glossary located in the back of the User's Reference.
xii PC Server 704 User's Handbook

About This Book
Notices Used in This Book
This book contains information notices that relate to a specific topic.
The Attention and Caution notices also appear in a multilingual
safety booklet. Each notice is numbered for easy reference to the
corresponding notices in the safety booklet. The notice definitions
are as follows:
Notes
These notices provide important tips, guidance, or advice.
Attention
These notices indicate possible damage to programs, devices, or
data. An attention notice appears just before the instruction or
situation in which damage could occur.
Caution
These notices indicate situations that potentially can be
hazardous to you. A caution notice appears just before the
instruction or situation that could be hazardous.
About This Book xiii

About This Book
Related Publications
In addition to this handbook, the following publications are
included with your server:
The Setup sheet contains the instructions for cabling your server.
The User's Reference contains detailed information about the
advanced features of your server.
The SCSI Software User's Guide describes the factors that you
might want to consider before installing small computer system
interface (SCSI) hardware and SCSI-related software in your
server. This book also contains information about SCSI device
drivers and describes the SCSI utility programs that you can use
to configure the SCSI devices that you attach to the SCSI
controllers on the system board.
The PC Server Service and Support pamphlet contains important
information and phone numbers to call for different types of
support for your PC Server.
PC Server 704 Safety Information is a multilingual safety booklet.
The PCI RAID adapter support package comes with disk-array
models. The documentation provided in the package contains
information about the PCI RAID adapter and provides
instructions for configuring models that come with a disk-array
controller. These instructions include step-by-step procedures
for the tasks necessary to configure, add, change, and delete one
or more disk arrays.
The IBM PC Server Hardware Maintenance Manual Supplement is
available for purchase. It contains error codes, advanced diagnostic
procedures, and a parts catalog for most models. This manual is
intended for trained service technicians. (Diagnostic Diskettes are
not included.)
Additional publications are available for purchase from IBM. For a
list of publications available in your country:
In the U.S., Canada, and Puerto Rico, call 1-800-879-2755.
In other countries, contact your IBM reseller or IBM marketing
representative.
xiv PC Server 704 User's Handbook

Welcome and Thank You
We appreciate your decision to purchase an IBM PC Server 704.
Your server offers speed, power, expandability, and compatibility
with various existing network operating systems and application
programs.
The PC Server 704 also comes with IBM PC Server Startup Support,
which provides coverage during the first 90 days after installation.
IBM PC Server Startup Support is available to PC Server customers
at no additional charge. This comprehensive program enhances
IBM's support for setup, installation, configuration, and problem
determination. It provides assistance for popular network operating
systems and network adapters from IBM and other vendors. If you
need assistance, call IBM at 1-800-772-2227 in the U.S. and Puerto
Rico, or call IBM at 1-800-565-3344 in Canada. In all other countries,
contact the IBM support organization that services your area, your
IBM marketing representative, or your IBM reseller.
 Copyright IBM Corp. 1997 xv

Chapter 1. Introducing the PC Server 704
Your IBM PC Server 704 offers multiple (up to four) Intel
Pentium Pro microprocessor capability, so that you can take
advantage of symmetric multiprocessing (SMP) technology. You
can maximize the benefits of this technology, provided that you
have an SMP-capable operating system installed in your server.
For the latest information about SMP operating systems supported
by your PC Server 704:
In the U.S. and Puerto Rico, call 1-800-772-2227.
In Canada, call 1-800-565-3344.
In all other countries, contact the IBM support organization that
services your area, your IBM marketing representative, or your
IBM reseller.
Your server also has a built-in peripheral component interconnect
(PCI) advanced bus. This bus and the Pentium Pro microprocessors
combine to create a high-performance local area network (LAN)
server platform to handle heavy file-server applications or moderate
database applications. All models have two embedded UltraSCSI
controllers and offer super video graphics array (SVGA) graphics.
As an open-architecture, industry-standard system, the PC Server
704 has been tested for compatibility with numerous IBM and
non-IBM adapters and devices. Rugged dependability is achieved
by incorporating various quality standards and design points.
Your PC Server 704 comes with a full three-year, on-site limited
warranty, plus IBM PC Server Startup Support. Some PC Server 704
models also come with IBM ServerGuide.
Refer to the Setup sheet for instructions for setting up and cabling
your server.
This chapter contains an overview of the server features and
components. In addition, this chapter describes how to start the
server and use the CD-ROM drive. It also describes the
ServerGuide package and how to complete your installation.
 Copyright IBM Corp. 1997 1

This User's Handbook also describes how to configure and use the
server, and how to install and remove options. The troubleshooting
information will help you solve some of the simpler problems that
might occur. Appendix A, “Server Records” on page 271 provides
a section for you to record all the important information about your
server.
Refer to the User's Reference for more detailed information about the
server features. That book also includes a glossary, warranty
information, and other important notices.
Refer to the SCSI Software User's Guide, or if you have a RAID
adapter installed, to the documentation provided with the RAID
adapter, for information about SCSI device drivers and the utility
programs that you can use to configure the devices that you install.
This chapter contains:
Features at a Glance ........................... 3
Getting Help on the World Wide Web ............... 4
IBM PC Server Startup Support .................... 4
About ServerGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Server Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Expansion Slots and Input/Output Connectors .......... 10
Padlock Loops and Power Supplies ................. 12
Expansion Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Moving the Server ............................ 16
Before You Begin ............................ 17
Starting the Server ............................ 18
Using the CD-ROM Drive ....................... 21
Installing an Operating System .................... 23
Arranging Your Workspace ...................... 24
Comfort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Glare and Lighting .......................... 25
Air Circulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Electrical Outlets and Cable Lengths ............... 26
Installation Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . 27
2PC Server 704 User's Handbook

Features at a Glance
The features in your server vary according to the model that you purchased. The following is a
summary of the features that are available with the PC Server 704.
Microprocessors
Intel Pentium Pro with:
– Level-1 cache, 16 KB
– Level-2 cache, 512 KB
Expandable to four Pentium Pro
microprocessors
Memory
256 MB of system memory,
expandable to 2 GB
Industry standard, 60 ns, parity
Sixteen memory sockets
Two-way and four-way
interleaved
Error correcting code support
Diskette Drive
Standard: One 3.5-inch, 1.44 MB
CD-ROM Drive:
Standard: IDE CD-ROM Drive
Keyboard
Standard: 101-key or 102-key
Mouse
Standard: IBM Mouse
Upgradable POST and BIOS
Flash ROMs on the system board
Information Panel
Two 16-character lines
LCD display of status information
Expansion Slots and Bays
Ten expansion slots:
– Six 32-bit PCI slots
– Four 32-bit EISA/ISA slots
Seventeen expansion bays:
– Twelve hot-swap hard disk
drive bays
– Four removable-media drive
bays
– One dedicated, 3.5-inch
diskette drive bay
Video
SVGA controller
Video memory, 512 KB,
expandable to 1 MB
Compatibility:
– Color graphics adapter (CGA)
– Enhanced graphics adapter
(EGA)
– Video graphics array (VGA)
– Hercules graphics
Hard Disk Drives
Number of drives and drive
capacities* are model dependent
Can support up to 12 hot-swap
hard disk drives
Security Features
Door lock
Padlock loops
Integrated Functions
LED usability support
SVGA video connector
Two serial connectors
Parallel connector
Mouse connector
Keyboard connector
Battery-backed clock and
time/date calendar
Two UltraSCSI connectors
Hot Swap Power Supplies
Two or three 420-watt supplies
standard with:
– Automatic range voltage
selection (115–230 V ac)
– Built-in overload and surge
protection
For redundant power on
two-supply models, an optional
420-watt supply with:
– Automatic range voltage
selection
– Built-in overload and surge
protection
SCSI Controller
Two built-in bus-master UltraSCSI
controllers (all models)
PCI RAID adapter (disk-array
models only)
*When referring to hard disk drive capacity, MB stands for 1 000 000 bytes and GB stands for 1 000 000 000 bytes. Total
user-accessible capacity may vary depending on operating environments.
Chapter 1. Introducing the PC Server 704 3

Getting Help on the World Wide Web
You can access the latest information about product compatibility
and configuration on the World Wide Web. This information is
updated as new PC Server products are announced. The following
is a sample of the information available at
http://www.pc.ibm.com/servers/ on the World Wide Web.
Current updates to device drivers, flash BIOS, and other code.
A listing of products that have been tested for compatibility
with IBM PC Servers.
Certification and compatibility information about Network
operating systems (NOS) and operating systems (OS).
For additional information, service, or assistance, see Chapter 5,
“Getting Help, Service, and Information” on page 261.
IBM PC Server Startup Support
The IBM PC Server Startup Support program provides
comprehensive telephone assistance 24 hours a day, 7 days a week,
during the first 90 days after installation of your server at no
additional charge.*IBM gives you direct access to trained specialists
who can help you set up, install, and configure your server.
Help is available for IBM and non-IBM network operating systems,
network interface adapters, and other optional peripherals. To
receive a list of the network products supported by the IBM PC
Server Startup Support program, call the IBM PC Company
Automated Fax System at 1-800-426-3395 in the U.S., or call
1-800-465-3299 in Canada, and ask for document number 16125. For
more information about this program, or for help with the
installation of your server:
In the U.S. and Puerto Rico, call IBM at 1-800-772-2227.
In Canada, call IBM at 1-800-565-3344.
*Response time will vary depending on the number and nature of calls received.
4PC Server 704 User's Handbook

About ServerGuide
In all other countries, contact your IBM reseller or IBM
marketing representative.
Note: For additional information, service, or assistance, see
Chapter 5, “Getting Help, Service, and Information” on
page 261.
About ServerGuide
The PC Server 704 comes with the IBM ServerGuide package, which
contains CDs that you can use to install your operating system.
Depending upon the ServerGuide version that came with your
server, your operating system might be installed automatically, or
ServerGuide might provide an assisted operating-system installation.
Refer to the information provided with your ServerGuide package
for more information.
Chapter 1. Introducing the PC Server 704 5

Server Controls
The most commonly used controls on the front of the server appear
in the following illustration.
Door
Lock Diskette Eject
Button Power On/Off Button Reset Button CD-ROM Eject Button
6PC Server 704 User's Handbook