IBM eServer iSeries User instructions

iSeries
Setting Up Your Twinaxial System
Version 5 Release 3
SA41-5147-03
ERserver


iSeries
Setting Up Your Twinaxial System
Version 5 Release 3
SA41-5147-03
ER s e r v e r


Note
Before using this information and the product it supports, be sure to read the general information
in“Safety and Environmental Notices” on page v and “Notices” on page 23.
Fourth Edition (May 2004)
This edition replaces SA41–5147–02.
© Copyright International Business Machines Corporation 2000, 2004. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety and Environmental Notices . . .v
Data Integrity and Verification . . . . . . . .v
Danger Notices . . . . . . . . . . . . .v
Caution Notices . . . . . . . . . . . . .vi
Laser Safety Information . . . . . . . . .vi
Product Recycling and Disposal . . . . . . .vi
Battery Return Program . . . . . . . . .vi
Environmental Design . . . . . . . . . .vi
About Setting Up Your Twinaxial
System Unit, SA41-5147 . . . . . . . vii
Who Should Read This Book . . . . . . . . vii
Prerequisite and related information . . . . . . vii
How to send your comments . . . . . . . . vii
Getting your twinaxial system running .1
Signing on and setting system values . . . . . .1
Backing up your system . . . . . . . . . .3
Changing the modem country identifier . . . . .8
Setting up electronic customer support . . . . .8
Connecting feature or twinaxial cables to a network
or device . . . . . . . . . . . . . . .11
Ordering program temporary fixes . . . . . .13
Completing your installation . . . . . . . .13
Getting your system working for you . . . . .13
System unit control panel . . . . . .15
Preparing for IPL . . . . . . . . . .17
External Cables . . . . . . . . . . .19
Notices . . . . . . . . . . . . . .23
Trademarks . . . . . . . . . . . . . .24
Electronic Emission Notices . . . . . . . . .24
Federal Communications Commission (FCC)
Statement . . . . . . . . . . . . . .24
Index . . . . . . . . . . . . . . .27
© Copyright IBM Corp. 2000, 2004 iii

iv iSeries Setting Up Your Twinaxial System V5R3

Safety and Environmental Notices
Data Integrity and Verification
IBM
®
computer systems contain mechanisms designed to reduce the possibility of undetected data
corruption or loss. This risk, however, cannot be eliminated. Users who experience unplanned
outages, system failures, power fluctuations or outages, or component failures must verify the
accuracy of operations performed and data saved or transmitted by the system at or near the time of
the outage or failure. In addition, users must establish procedures to ensure that there is independent
data verification before relying on such data in sensitive or critical operations. Users should
periodically check the IBM support websites for updated information and fixes applicable to the
system and related software.
Danger Notices
A danger notice calls attention to a situation that is potentially lethal or extremely hazardous to people.
DANGER
An
electrical outlet that is not correctly wired could place hazardous voltage on metal parts of the
system or the products that attach to the system. It is the customer’s responsibility to ensure that
the outlet is correctly wired and grounded to prevent an electrical shock. (RSFTD201)
DANGER
To
prevent a possible electrical shock when installing the system, ensure that the power cords for
all devices are unplugged before installing signal cables. (RSFTD202)
DANGER
To
prevent a possible electrical shock when adding or removing any devices to or from the system,
ensure that the power cords for those devices are unplugged before the signal cables are connected
or disconnected. If possible, disconnect all power cords from the existing system before you add or
remove a device. (RSFTD203)
DANGER
To
prevent a possible electrical shock during an electrical storm, do not connect or disconnect
cables or station protectors for communications lines, display stations, printers, or telephones.
(RSFTD003)
© Copyright IBM Corp. 2000, 2004 v

DANGER
To
prevent a possible electrical shock from touching two surfaces with different electrical grounds,
use one hand, when possible, to connect or disconnect signal cables. (RSFTD004)
Caution Notices
A caution notice calls attention to a situation that is potentially hazardous to people because of some
existing condition.
CAUTION:
Telecommunications Statement: This unit contains over-voltage circuits between the ac power outlet
and the unit. These circuits meet the standard limits described in International Electrical Commission
(IEC) 664, installation category II. It is the customer’s responsibility to ensure that the power outlet
meets the standards of IEC 664, installation category II. (RSFTC214)
Laser Compliance
All Lasers are certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for class
1 laser products. Outside the U.S., they are certified to be in compliance with the IEC 825 (first edition
1984) and as a class 1 laser product. Consult the label on each part for laser certification numbers and
approval information.
Laser Safety Information
CAUTION:
This product may contain a CD-ROM which is a class 1 laser product. (RSFTC240)
Product Recycling and Disposal
Components of the system, such as structural parts and circuit cards, can be recycled where recycling
facilities exist. IBM does not currently collect and recycle used IBM products from customers in the
United States other than those products that are involved in trade-in programs. Companies are available
to disassemble, reutilize, recycle, or dispose of electronic products. Contact an IBM account representative
for more information.
The system unit contains batteries and circuit boards with lead solder. Before you dispose of this unit,
these batteries and circuit boards must be removed and discarded according to local regulations or
recycled where facilities exist. This book contains specific information on each battery type where
applicable.
Battery Return Program
In the United States, IBM has established a collection process for reuse, recycling, or proper disposal of
used IBM batteries and battery packs. For information on proper disposal of the batteries in this unit,
please contact IBM at 1-800-426-4333. Please have the IBM part number that is listed on the battery
available when you make your call. For information on battery disposal outside the United States, contact
your local waste disposal facility.
Environmental Design
The environmental efforts that have gone into the design of the system signify IBM’s commitment to
improve the quality of its products and processes. Some of these accomplishments include the elimination
of the use of Class I ozone-depleting chemicals in the manufacturing process, reductions in
manufacturing wastes, and increased product energy efficiency. For more information, contact an IBM
account representative.
vi iSeries Setting Up Your Twinaxial System V5R3

About Setting Up Your Twinaxial System Unit, SA41-5147
This book will help you complete the set up of your twinaxial console.
Who Should Read This Book
This book is intended for system operators or system administrators who are fairly new or new to iSeries.
This book takes you through some of the basic tasks that have to be done on most iSeries systems.
Prerequisite and related information
Use the iSeries Information Center as your starting point for looking up technical information.
You can access the Information Center two ways:
v From the following Web site:
http://www.ibm.com/eserver/iseries/infocenter
v From the iSeries Information Center, SK3T-4091-04 CD-ROM. This CD-ROM ships with your new iSeries
hardware or IBM Operating System/400 software upgrade order. You can also order the CD-ROM from
the IBM Publications Center:
http://www.ibm.com/shop/publications/order
The iSeries Information Center contains new and updated iSeries information such as software and
hardware installation, Linux, WebSphere
®
, Java
™
, high availability, database, logical partitions, CL
commands, and system application programming interfaces (APIs). In addition, it provides advisors and
finders to assist in planning, troubleshooting, and configuring your iSeries hardware and software.
With every new hardware order, you receive the iSeries Setup and Operations CD-ROM, SK3T-4098-02. This
CD-ROM contains IBM Eserver IBM e(logo)server iSeries Access for Windows and the EZ-Setup wizard.
iSeries Access Family offers a powerful set of client and server capabilities for connecting PCs to iSeries
™
servers. The EZ-Setup wizard automates many of the iSeries setup tasks.
How to send your comments
Your feedback is important in helping to provide the most accurate and high-quality information. If you
have any comments about this book or any other iSeries documentation, fill out the readers’ comment
form at the back of this book.
v If you prefer to send comments by mail, use the readers’ comment form with the address that is
printed on the back. If you are mailing a readers’ comment form from a country or region other than
the United States, you can give the form to the local IBM branch office or IBM representative for
postage-paid mailing.
v If you prefer to send comments by FAX, use either of the following numbers:
– United States, Canada, and Puerto Rico: 1-800-937-3430
– Other countries or regions: 1-507-253-5192
v If you prefer to send comments electronically, use one of these e-mail addresses:
– Comments on books:
[email protected]
–
Comments on the iSeries Information Center:
[email protected]
Be
sure to include the following:
© Copyright IBM Corp. 2000, 2004 vii

v The name of the book or iSeries Information Center topic.
v The publication number of a book.
v The page number or topic of a book to which your comment applies.
viii iSeries Setting Up Your Twinaxial System V5R3

Getting your twinaxial system running
Have you completed cabling your server?
Yes No
↓ Go to the iSeries Information Center, SK3T-4091-04 or the Web site
http://www.ibm.com/eserver/iseries/infocenter
and select Hardware installation and use—>Cabling your server. Use the Cabling instructions
and then return to this book and continue.
Before you power on your server, you should have the following:
v The telephone number for your service representative. You may need to contact your service
representative for the following:
– Hardware problems
– IBM service support telephone numbers for electronic customer support, if you are outside of the
United States. (For U.S. customers, these telephone numbers are automatically provided during
setup.)
Find
the number for your service representative by contacting the dealer from whom you purchased
your system. Service and support numbers can also be found on the following Web site:
http://www.ibm.com/planetwide
v Back up your system to removable media.
Complete
the steps in sequence.
Signing on and setting system values
__ 1. Did the Sign On display appear on your console?
Yes No
↓ Go to the iSeries Information Center, SK3T-4091-04 CD or the Web site
http://www.ibm.com/eserver/iseries/infocenter
and select Systems management->Basic system operations—>Analyze and report system
problems. Then return here and continue with the next step.
__
2. Sign on to your server.
a. Type QSECOFR in the User field.
b. Type QSECOFR in the Password field. The password does not show on the display as you type it.
c. Press Enter.
The QSECOFR password is set to expire when your system ships.
The Sign-on Information display appears.
d. Check the control panel on the front of the system unit. Is the System Attention light on? (See
“System unit control panel” on page 15 for the System Attention light location.)
No Yes
↓ Go to the CD iSeries Information Center, SK3T-4091-04 or the Web site
http://www.ibm.com/eserver/iseries/infocenter
© Copyright IBM Corp. 2000, 2004 1

and select Systems management->Basic system operations—>Analyze and report
system problems. Then return here and continue with the next step.
e.
Press Enter. The Change Password display appears.
f. Type QSECOFR in the Current password field.
g. Type a new password in the New password field, and the New password (to verify) field. The
new password must follow these rules:
v Start with an alphabetic character
v Be up to 10 characters in length
v Contain any combination of alphabetic characters and numeric characters. Some of the
special characters are supported as well.
Be sure to write the new password down and keep it in a safe place.
h. The Work with Software Agreements display appears.
Type 5 to display and accept the software agreements for the licensed programs that you want
to accept. Software agreements for the Licensed Internal code and the Operating System/400
must be accepted before the server can be used. If you do not accept these agreements, the
server must be powered down. If you decline acceptance of the software agreements for the
other licensed programs, follow the instructions on how to remove these from the server.
i. Did the Main Menu appear?
MAIN OS/400 Main Menu
System: XXX
Select one of the following:
1. User tasks
2. Office tasks
3. General system tasks
4. Files, libraries, and folders
5. Programming
6. Communications
7. Define or change the system
8. Problem handling
9. Display a menu
11. iSeries Access tasks
90. Sign off
Selection or command
===> _____________________________________________________________________
__________________________________________________________________________
F3=Exit F4=Prompt F9=Retrieve F12=Cancel F13=Information Assistant
F23=Set initial menu
(C) COPYRIGHT IBM CORP. 1980, 2003.
Yes No
↓ Informational messages may appear on the Display Messages display. Press Enter.
Did the Main Menu appear?
Yes No
↓ Go to theiSeries Information Center, SK3T-4091-04 CD or the Web site
http://www.ibm.com/eserver/iseries/infocenter
and select Systems management->Basic system operations—>Analyze and
report system problems. Then return here and continue with the next step
__
3. This step contains instructions on how to set the system break mode, date, and time.
a. Type chgmsgq qsysopr *break sev(65)
Sign On and Set System Values
2 iSeries Setting Up Your Twinaxial System V5R3

This command puts the system operator’s message queue into break mode. Break mode
causes any messages that normally go to the operator’s message queue to be displayed
immediately.
b. Press Enter.
Any messages that are currently in the queue are displayed.
Display Messages
System: XXX
Queue . . . . . : QPADEV0011 Program . . . . : *DSPMSG
Library . . . : QSYS Library . . . :
Severity . . . : 00 Delivery . . . : *NOTIFY
Type reply (if required), press Enter.
From . . . : SMITH 08/28/02 14:35:16
I would like to rebuild NETFIN. Any problem, please call me.
Thanks, Mike
F3=Exit F11=Remove a message F12=Cancel
F13=Remove all F16=Remove all except unanswered F24=More keys
c. If the Display Messages display is shown, press F3 (Exit) to return to the Main Menu.
d. The date default format is MM/DD/YY. If you want to change the default format, type
chgsysval sysval(qdatfmt) value(xxx). For example, xxx is YMD, MDY, DMY, JUL.
e. Type chgsysval sysval(qdate) value(’xxxxxx’) to set the date on the system (qdate). Ensure
that you enter the correct date in the correct format.
You can type the date by using one of four different formats. For example, the date for August
28, 2002, can be entered as 020828, 280802, 082802, or 241 (Julian format).
f. Press Enter.
g. Type chgsysval sysval(qtime) value(’xxxxxx’) to set the time on the system (qtime). Be sure
to enter the time in accordance with the 24-hour clock. For example, 4:30 p.m., should be
entered as 163000.
h. Press Enter.
The Main Menu appears.
i. Some of the steps you will do require you to enter control language (CL) commands on the
iSeries command line. You use CL commands to request system functions.
To see online help information about a command, do one of the following:
v Type a command on a command line and press F1 (Help) to see information about the
command.
Press F12 to return to the Main Menu.
v Press F4 (Prompt) to see a list of commands sorted by major command groups.
Press F3 to return to the Main Menu.
j. Continue with “Backing up your system.”
Backing up your system
Attention: The removable media that you create in the next two steps becomes your primary copy.
Keep this in a safe place, perhaps away from your place of business. You should always create a copy to
use as needed in your place of business.
Sign On and Set System Values
Getting your twinaxial system running 3

IBM strongly recommends that you save your system to removable media at this time. This removable
media provides you with system integrity should you need to recover from a failure. Periodically saving
your system data is critical.
For additional protection against a media problem, we recommend that you either save your system
twice or make a copy. An important part of a good save procedure is to have more than one set of
removable media.
Note: This procedure will take at least 1.5 hours to complete.
__ 1. Find the blank tape cartridge. This is the tape that you will use for saving the system.
The following steps help you save your system information for recovery purposes; do not use
them as your backup and recovery strategy. You must create your own backup and recovery
strategy. For information on how to maintain your system and protect it against disaster, go to
the iSeries Information Center, SK3T-4091-04 or the following Web site
http://www.ibm.com/eserver/iseries/infocenter. Read this information after you finish
installing and setting up your system.
If a system failure results in a loss of system information, use the backup tape to load the
information back into the system. Refer to ″Selecting the Right Recovery Strategy″ in the Backup
and Recovery, SC41-5304-07 book, to determine which recovery checklist you need to use. The type
of failure you had and your system configuration are factors you need to consider when selecting
the correct recovery checklist. For a complete system recovery, refer to ″Recovering Information
on Your System″ in the Backup and Recovery book.
__ 2. Are you using tape for your back up?
v Yes: Continue with the next step.
v No: Go to step 4 on page 6.
__ 3. Do the following to initialize the tape:
a. Label the tape that came with your system SAVT01 as the ’New Volume Identifier’.
b. Insert the tape until it stops.
RV3U525-1
Note: To set the tension, the tape unit rewinds the tape. This may take a few minutes.
You can proceed to the next step. You do not need to wait for the tape unit to stop.
c. Select General system tasks on the Main Menu. Press Enter.
Back Up Your System
4 iSeries Setting Up Your Twinaxial System V5R3

d. Select Device operations and press Enter.
e. Select Tape and press Enter.
f. Select Initialize a tape and press Enter.
g. Type the following information:
Initialize Tape (INZTAP)
Type choices, press Enter.
Device . . . . . . . . . . . . . tap01_____ Name
New volume identifier . . . . . savt01 Character value, *NONE...
New owner identifier . . . . . . *BLANK
Volume identifier . . . . . . . *MOUNTED Character value, *MOUNTED
Check for active files . . . . . *no *YES, *NO, *FIRST
Tape density . . . . . . . . . . *DEVTYPE *DEVTYPE, *CTGTYPE, *QIC120...
Code . . . . . . . . . . . . . . *EBCDIC *EBCDIC, *ASCII
End of tape option . . . . . . . *REWIND *REWIND, *UNLOAD
Clear . . . . . . . . . . . . . *NO *NO, *YES
Bottom
F3=Exit F4=Prompt F5=Refresh F12=Cancel F13=How to use this display
F24=More keys
Leave all the other values as they appear on the display.
h. Press Enter.
i. The tape unit rewinds the tape, which takes a few minutes. The light on the tape unit turns
off.
j. The Tape display appears with the following message:
Volume SAVT01 prepared for operation with owner ID *BLANK.
k. Save the entire system on tape by performing the following:
1) Type Go Save on any command line and press Enter.
Additional options are often available on the next page of a display. More... in the lower,
right corner of a display indicates that additional pages of that display are available. To
see more options, page down to the next display.
Note: The keyboard sequence to page down may differ among workstation display
types. Use the documentation that came with your display if you need to know
how to page down.
2) Select Entire system and press Enter.
Read this display which explains what happens during the save process.
3) Press Enter.
4) The Specify Command Defaults display appears.
5) Change Vary off network servers . . . . . *ALL
6) Unmount file systems . . . . . Y is on the first page.
7) Page down to the next display, Specify Command Defaults.
8) Change Print system information. . . Y
9) Press Enter.
Note:
Some of the following steps may take several minutes to complete. The X on the
bottom, left side of the display means that the command is processing.
Back Up Your System
Getting your twinaxial system running 5

During the save operation, numerous displays for saving various objects will be
shown to you. The default values are filled in for you. You will only need to press
Enter to continue the save operation.
If, during the save operation, your workstation screen goes blank, simply push any
key other than Enter or the spacebar to make the display visible again.
10) The End Subsystem (ENDSBS) display appears. Press Enter.
11) The Save System (SAVSYS) display appears. Press Enter twice.
12) The Save Library (SAVLIB) display appears. Press Enter.
13) The Save Document Library Object (SAVDLO) display appears. Press Enter.
14) The Save Object (SAVOBJ) display appears. Press Enter.
15) The Save Object (SAV) display appears. Press Enter.
16) The CHKTAP display appears. Press Enter.
17) The Start Subsystem (STRSBS) display appears. Press Enter.
18) The Save display appears with the following message:
Save or restore operation completed successfully.
Attention: Print the job log. The job log contains information about the save operation.
Use the job log to verify that all objects are saved. Type one of the following:
DSPJOBLOG * *PRINT
Or,
SIGNOFF *LIST
19) Remove the media when the save option is complete. Store the media in a secure,
accessible location. One copy should be kept onsite, and another copy should be kept
offsite in case some unexpected event occurs at your site.
20) Press F3 (Exit) to return to the Main Menu.
21) Continue with “Changing the modem country identifier” on page 8.
__
4. Do the following to initialize the DVD-RAM optical media:
a. Label the media SAVO01.
b. Insert the DVD–RAM into the optical media unit.
c. Select General system tasks on the Main Menu. Press Enter.
d. Select Device operations and press Enter.
e. Select Optical and press Enter.
f. Select Work with optical volumes and press Enter.
g. Select the option to Initialize.
h. Change New volume identifier . . . . . . SAVO01
i. Change Check for an active volume . . . . . . *no
Leave all the other values as they appear on the display.
j. Press Enter.
k. The Work with Optical Volumes display appears with the following message:
Command INZOPT completed normally.
l. Press PF3 to get back to the Main Menu.
m. Save the entire system on DVD–RAM optical media by performing the following:
1) Type go save on any command line and press Enter.
Back Up Your System
6 iSeries Setting Up Your Twinaxial System V5R3

Additional options are often available on the next page of a display. More... in the
lower, right corner of a display indicates that additional pages of that display are
available. To see more options, page down to the next display.
Note: The keyboard sequence to page down may differ among workstation display
types. Use the documentation that came with your display if you need to know
how to page down.
2) Select Entire system and press Enter.
Read this display which explains what happens during the save process.
3) Press Enter.
4) The Specify Command Defaults display appears.
5) Change Vary off network servers . . . . . *ALL
6) Unmount file systems . . . . . Y is on the first page.
7) Page down to the next display, Specify Command Defaults.
8) Change Print system information. . . Y
9) Press Enter.
Note:
Some of the following steps may take several minutes to complete. The X on the
bottom, left side of the display means that the command is processing.
During the save operation, numerous displays for saving various objects will be
shown to you. The default values are filled in for you. You will only need to press
Enter to continue the save operation.
If, during the save operation, your workstation screen goes blank, simply push
any key other than Enter or the spacebar to make the display visible again.
10) The End Subsystem (ENDSBS) display appears. Press Enter.
11) The Save System (SAVSYS) display appears. Press Enter twice.
12) The Save Library (SAVLIB) display appears. Press Enter.
13) The Save Document Library Object (SAVDLO) display appears. Press Enter.
14) The Save Object (SAVOBJ) display appears. Press Enter.
15) The Start Subsystem (STRSBS) display appears. Press Enter.
16) The Save display appears with the following message:
Save or restore operation completed successfully.
Attention: Print the job log. The job log contains information about the save operation.
Use the job log to verify that all objects are saved. Type one of the following:
DSPJOBLOG * *PRINT
Or,
SIGNOFF *LIST
17) Remove the media when the save option is complete. Store the media in a secure,
accessible location. One copy should be kept onsite, and another copy should be kept
offsite in case some unexpected event occurs at your site.
18) Press F3 (Exit) to return to the Main Menu.
19) Continue with “Changing the modem country identifier” on page 8.
Back Up Your System
Getting your twinaxial system running 7

Changing the modem country identifier
1. Type chgneta on any command line and press F4.
2. When the Change Network Attributes display appears, scroll to the bottom of the last screen. Place your
cursor on the Modem country ID line and select F4 (Prompt).
3. Type the two-character ID for your country on the Specify Value for Parameter MDMCNTRYID display,
in the Modem Country ID field.
4. Press Enter twice.
5. When the Main Menu appears, the following confirmation message will be shown:
Network attribute MDMCNTRYID changed to X X ..................
6. Continue with “Setting up electronic customer support.”
Setting up electronic customer support
__ 1. Will you be using electronic customer support?
Yes No
↓ Go to “Connecting feature or twinaxial cables to a network or device” on page 11.
The following steps contain information and instructions on how to set up and access electronic
customer support.
The electronic customer support connects your server to the IBM service system. It allows remote
hardware and software problem analysis, reporting, and management.
__ 2. Set up the electronic customer support information by performing the following:
a. Make sure that you are signed on as user QSECOFR.
b. Power on the modem that is connected to the electronic customer support feature line.
c. Type call qesphone on any command line.
d. Press Enter.
__
3. Are you installing this system in the United States?
Yes No
↓ Call your service representative for the IBM service support telephone number.
Go to step 4 of this procedure.
The Change Data Area (CHGDTAARA) display may have one of the IBM service support numbers
in the New value field.
East (of the Mississippi River)...18002378804
West (of the Mississippi River)...18005252834
__
4. Type the primary telephone number in the New value field.
Note: The total field length for New value is 32 characters and ends with the apostrophe at the far
right of the field. Do not delete any spaces after the last digit of the telephone number.
Adding or deleting characters or spaces will cause an error.
Do not type spaces or separators as part of the telephone number. The character string
must begin and end with an apostrophe.
The first three positions of the New value field show the connection information. The first 3
positions are case-sensitive.
v Position 1 and 2: Modem speaker on (SS)
Back Up Your System
8 iSeries Setting Up Your Twinaxial System V5R3

Note: For the 7852 or 7857 modem, delete SS designation for modem speaker.
To have the modem speaker off when the SS command is not included, change the
modem speaker value to “never on.” Refer to the modem manual for more information
on changing configuration.
v Position 3: Tone dialing (T) or pulse dialing (P).
v Position 4: The number to get your outside line, if required (for example, 9).
v A colon (:) following the number to get an outside line. This instructs the modem to wait
10 seconds before completing the call.
Examples:
v Tone dialing, number 9 to get outside line:
’T9:18002378804 ’
v Pulse dialing, no number needed to get outside line:
’P18002378804 ’
__ 5. Press Enter.
__ 6. The Change Data Area (CHGDTAARA) display appears again to allow you to enter the alternate
support number.
Note: To determine whether you are on the display for the primary support number or the
alternate support number, check the value of the substring starting position. For the
primary support number it is 001. For the alternate support number it is 051.
Type the alternate support telephone number (the support number you did not use as primary)
in the New value field.
__ 7. Press Enter.
__ 8. Press F3 (Exit) to return to the Main Menu.
__ 9. Type wrkcntinf. Press Enter.
a. The Work with Support Contact Information display appears.
Select Work with service providers and press Enter.
b. The Work with Service Providers display appears.
Type a 2 (Change) in the Opt field on the same line as the *IBMSRV information and press
Enter.
c. The Change Service Provider display appears.
When installing this system in the United States, type the following, if the information is not
already there:
Hardware service . . . . . . . 1-800-426-7378
Software service . . . . . . . 1-800-237-5511
If you are not installing this system in the United States, call your service representative for
the service telephone numbers.
d. Press Enter.
e. The Work with Service Providers display appears again, with the message:
Information for service provider *IBMSRV changed.
Press F12 (Cancel) as many times as necessary to return to the Work with Support Contact
Information display.
f. Select Work with local service information and press Enter.
g. The Work with Local Service Information display appears.
Select Change service contact information and press Enter.
Setting Up Electronic Customer Support
Getting your twinaxial system running 9

h. Type the customer information.
i. Page down to the next display. The following display appears:
j. Enter the correct information in the National language version and Media for mailing PTFs fields.
Notes:
1. Press F4 for a list of national language versions.
2. Press the Help key for more information about the Media for mailing PTFs field.
k.
Press Enter.
l. The Work with Local Service Information display appears with the following message:
Data area QSSF created in library QUSRSYS.
Note: If the contact information has been created and you change it, the following message
appears:
Support contact information updated.
m. Press F3 (Exit).
You have completed entering the information for the electronic customer support remote services.
__ 10. Test the electronic customer support remote services.
This step contains instructions on how to perform the following tests:
v Connection/Registration test
v Operating System Preventive Service Planning (PSP) test
Ensure that you have entered the remote service information before you perform this procedure.
a. Type sndsrvrqs *test on the command line to perform the connection/registration test.
Press Enter.
Note:
The following message may be displayed:
Local system sent SNA negative response data to controller
QESCTL on device *N.
Press Enter to bypass the message.
b. Messages showing the status of the request are at the bottom of the display.
c. If the test completes successfully, the Main Menu appears with the following message:
Test request complete.
d. Did the test complete successfully?
Yes No
↓ Note the error message and contact your service representative.
This ends the procedure. Go to “Connecting feature or twinaxial cables to a network
or device” on page 11.
e. Type sndptford sf98vrm to perform the Operating System Preventive Service Planning (PSP)
test.
To determine your version, release, and modification level:
1) Type go licpgm on any command line and press Enter.
2) Select Display installed licensed programs on the command line of the Work with Licensed
Programs display and press Enter.
3) The current version, release, and modification (VRM) level appears in the Installed Release
column. V is the version, R is the release, and M is the modification level.
Setting Up Electronic Customer Support
10 iSeries Setting Up Your Twinaxial System V5R3