IBM 84875MU User manual

xSeries 206
Type 8482 and 8487
Hardware Maintenance Manual and
Troubleshooting Guide


xSeries 206
Type 8482 and 8487
Hardware Maintenance Manual and
Troubleshooting Guide


Notes
vBefore using this information and the product it supports, read the general information in Appendix C, “Notices,” on page
141.
vThe most recent version of this document is available at http://www.ibm.com/pc/support/.
16th Edition (April 2009)
© Copyright International Business Machines Corporation 2004, 2007.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this document
This document contains diagnostic information, a symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM®
Eserver™xSeries®206 Type 8482 and 8487 server.
Important: The field replaceable unit (FRU) procedures in this document are
intended for trained servicers who are familiar with IBM xSeries
products. Customer replacement units (CRUs) can be replaced by the
customer. See the parts listing in “System” on page 100 to determine if
the component being replaced is a CRU or a FRU. Before servicing an
IBM product, be sure to review “Safety information” on page 107.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et
Danger avant de procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device-driver files
from http://www.ibm.com/pc/support/.
© Copyright IBM Corp. 2004, 2007 iii

iv xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this document ......................iii
Important safety information ....................iii
Online support .........................iii
Chapter 1. Introduction ......................1
Related documentation ......................1
Notices and statements used in this document..............2
Features and specifications.....................3
Server controls, LEDs, and power ..................4
Front view ..........................4
Rear view ..........................6
Server power features......................7
Chapter 2. Configuring the server .................9
Using the Configuration/Setup Utility program ..............9
Using the Adaptec HostRAID configuration programs ...........10
Using the Intel Gigabit Ethernet Utility program .............10
Using ServeRAID Manager ....................10
Using the Boot Menu program ...................11
Chapter 3. Diagnostics .....................13
General checkout ........................13
Diagnostic tools overview .....................15
Power-on self-test ........................15
POST beep codes ......................15
POST error messages .....................16
Diagnostic programs and error messages ...............16
Text messages ........................16
Downloading the diagnostic program ................17
Starting the diagnostic programs and viewing the test log ........17
Diagnostic error message tables .................18
Error charts ..........................18
Small computer system interface (SCSI) messages (some models) .....18
Diagnostic LEDs ........................19
Updating BIOS code .......................19
Recovering from a POST/BIOS update failure .............20
Erasing a lost or forgotten password (clearing CMOS memory) .......21
Power checkout ........................22
Chapter 4. Installing options ...................23
Installation guidelines ......................23
System reliability guidelines ...................23
Handling static-sensitive devices .................24
Major components of the xSeries 206 Type 8482 and 8487 server ......25
Removing the side cover .....................26
Removing the bezel .......................27
Removing and installing the support bracket ..............28
Installing a memory module ....................29
Installing a drive ........................31
Installing a drive in bay 2 or 4 ..................32
Replacing the CD-ROM drive in bay 2 ...............35
Replacing the diskette drive in bay 3 ................36
Installing a hot-swap SCSI hard disk drive in bay 5, 6, or 7 .......36
© Copyright IBM Corp. 2004, 2007 v

SCSI IDs for hot-swap hard disk drives ...............39
Installing a non-hot-swap SCSI hard disk drive in bay 4, 5, 6, or 7 .....39
Installing a simple-swap Serial ATA hard disk drive in bay 5, 6, or 7 ....41
Power and signal cables for internal drives .............43
Installing an adapter .......................44
Cabling an optional SCSI adapter ..................46
Installing a security rope clip ....................47
Replacing the battery ......................48
Completing the installation.....................50
Replacing the bezel ......................50
Replacing the side cover ....................50
Connecting the cables .....................50
Updating the server configuration .................51
Connecting external options ....................51
Installing the server in a rack....................52
Chapter 5. Input/output connectors ................53
Auxiliary-device (pointing-device) connector ..............54
Ethernet (RJ-45) connector ....................54
Keyboard connector .......................54
Parallel connector ........................54
Serial connectors ........................55
Ultra320 SCSI connector .....................55
Universal Serial Bus connectors ..................56
Video connector ........................57
Chapter 6. Field replaceable units .................59
Hard disk drive backplane .....................60
SCSI mini-PCI-X adapter .....................61
Rear fan ...........................62
Control panel assembly......................63
Front USB connector assembly ...................64
Power supply .........................65
Microprocessor and fan sink ....................67
System board .........................69
System-board option connectors .................69
System-board internal connectors .................70
System-board external connectors.................71
System-board LEDs ......................72
System-board switches and jumpers ................73
System board removal .....................73
Chapter 7. Symptom-to-FRU index .................77
Beep symptoms ........................78
No-beep symptoms .......................79
POST error codes........................80
Diagnostic error codes ......................83
System board LEDs .......................85
Error symptoms ........................86
Service processor error codes ...................92
ServeRAID error codes ......................92
POST (ISPR) error procedures ...................93
SCSI error codes ........................96
Undetermined problems .....................97
Problem determination tips ....................98
vi xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 8. Parts listing, Type 8482 and 8487 .............99
System ...........................100
Recovery CDs.........................102
Keyboard CRUs ........................102
Power cord CRUs .......................103
Appendix A. Getting help and technical assistance ..........105
Before you call ........................105
Using the documentation.....................105
Getting help and information from the World Wide Web .........106
Software service and support ...................106
Hardware service and support ...................106
Appendix B. Related service information ..............107
Safety information .......................107
General safety .......................107
Electrical safety .......................108
Safety inspection guide ....................109
Handling electrostatic discharge-sensitive devices ..........110
Grounding requirements ....................110
Safety notices (multilingual translations) ..............111
Appendix C. Notices ......................141
Edition notice .........................141
Trademarks..........................142
Important notes ........................142
Product recycling and disposal ..................143
Battery return program .....................143
Index ............................145
Contents vii

viii xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. Introduction
The IBM xSeries 206 Type 8482 and 8487 server is a high-performance system
based on IBM X-Architecture®technologies. It is ideally suited for networking
environments that require superior microprocessor performance and improved
systems management as well as flexible memory and data management.
You can obtain up-to-date information about the server and other IBM server
products at http://www.ibm.com/eserver/xseries/.
Related documentation
This Hardware Maintenance Manual and Troubleshooting Guide is provided in
Portable Document Format (PDF). It contains information to help a user solve
problems or to provide helpful information to a service technician.
vUser’s Guide
This document is in PDF on the IBM xSeries Documentation CD. It contains
general information about the server.
vInstallation Guide
This printed document contains instructions for setting up the server and basic
instructions for installing some options.
vOption Installation Guide
This document is in PDF on the IBM xSeries Documentation CD. It contains
instructions for installing, removing, and connection optional devices that the
server supports.
vSafety Information
This document is in PDF on the IBM xSeries Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
Depending on the server model, additional documentation might be included on the
IBM xSeries Documentation CD.
The server might have features that are not described in the documentation that
was received with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available to
provide additional information that is not included in the server documentation.
These updates are available from the IBM Web site at http://www.ibm.com/pc/
support/.
© Copyright IBM Corp. 2004, 2007 1

Notices and statements used in this document
The caution and danger statements that appear in this document are also in the
multilingual Safety Information document, which is on the IBM xSeries
Documentation CD. Each statement is numbered for reference to the corresponding
statement in the Safety Information document.
The following notices and statements are used in this document:
vNotes: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate potential damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

Features and specifications
The following information is a summary of the features and specifications of the
server. Depending on the server model, some features might not be available, or
some specifications might not apply.
You can use the Configuration/Setup Utility program in the server to determine the
specific type of microprocessor that is on the system board.
Table 1. Features and specifications
Microprocessor:
vIntel®Pentium 4 Processor
v1 MB Level-3 cache
v800 MHz front-side bus (FSB)
Memory:
vMinimum: 256 MB
vMaximum: 4 GB
vTypes: PC2700 and PC3200,
double-data-rate (DDR)
vConnectors: four dual inline memory
module (DIMM) connectors, two-way
interleaved
Drives: (depending on your model)
vDiskette: 1.44 MB (two mode)
vHard disk drive: SATA or SCSI
vOne of the following drives:
– CD-ROM: IDE
– CD-RW: IDE
– DVD-ROM: IDE
Expansion bays: (depending on your
model)
vTwo 5.25-in. bays (one CD-ROM
drive installed)
vTwo 3.5-in. removable-media drive
bays (one diskette drive installed)
vThree 3.5-in. hard disk drive bays
with one the following types of drives:
– Open hot-swap bays
– Non-hot-swap bays with one hard
disk drive installed
– Serial ATA (SATA) bays with one
hard disk drive installed
PCI expansion slots:
vTwo PCI-X 66 MHz/64-bit
vThree PCI 33 MHz/32-bit
Video controller: ATI 7000M video
controller with 16 MB SDRAM video
memory on the system board
Fans:
Two or three speed-controlled fans
Power supply: One 340 watt (90-240 V
ac)
Size:
vHeight: 448 mm (17.25 in.)
vDepth: 483 mm (19 in.)
vWidth: 265 mm (6.5 in.)
vWeight: 16.3 kg (36 lb) to 20.8 kg (45.8
lb) depending upon configuration
Integrated functions:
vIntel Ethernet controller on the system
board with RJ-45 Ethernet port
vTwo serial ports
vOne parallel port
vDual port Serial ATA controller
vOne internal Ultra320 SCSI port
(mini-PCI slot)
vIntegrated RAID capability
vFour Universal Serial Bus (USB) v2.0
ports (two on front and two on rear)
vKeyboard port
vMouse port
vATA-100 single-channel IDE controller
vATI 7000M video
– Compatible with SVGA and VGA
– 16 MB video memory
Diagnostic LEDs:
vFans
vMemory
vMicroprocessor
Acoustical noise emissions:
vSound power, idling: 5.3 bel
vSound power, operating: 5.5 bel
Environment:
vAir temperature:
– Server on: 10° to 35°C (50° to 95°F)
Altitude: 0 to 914 m (2998.0 ft)
– Server off: -40° to 60°C (-40° to 140°F)
Altitude: 0 to 2133 m (7000.0 ft)
vHumidity (operating and storage): 8% to
80%
Heat output:
Approximate heat output in British thermal
units (Btu) per hour
vMinimum configuration: 595 Btu/hour (175
watts)
vMaximum configuration: 765 Btu/hour (225
watts)
Electrical input:
vSine-wave input (50 or 60 Hz) required
vInput voltage and frequency ranges
automatically selected
vInput voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
vInput voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
vInput kilovolt-amperes (kVA) approximately:
– Minimum: 0.20 kVA (all models)
– Maximum: 0.55 kVA
Notes:
1. Power consumption and heat output vary
depending on the number and type of
optional features installed and the
power-management optional features in
use.
2. These levels were measured in controlled
acoustical environments according to the
procedures specified by the American
National Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given location
might exceed the average values stated
because of room reflections and other
nearby noise sources. The declared
sound-power levels indicate an upper limit,
below which a large number of computers
will operate.
Chapter 1. Introduction 3

Server controls, LEDs, and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off.
Front view
The following illustration shows the controls and LEDs on the front of the server.
Ethernet link status LED
Ethernet transmit/receive activity LED
CD-eject
button
CD-ROM drive
activity LED
Diskette-eject
button
Hard disk drive
activity LED
Power-on
LED
Power-control
button
System error
LED
Diskette drive
activity LED
USB ports
CD-eject button
Press this button to release a CD from the CD-ROM drive.
CD-ROM drive activity LED
When this LED is lit, it indicates that the CD-ROM drive is in use.
Diskette-eject button
Press this button to release a diskette from the diskette drive.
Diskette drive activity LED
When this LED is lit, it indicates that the diskette drive is in use.
Hard disk drive activity LED
When this LED is flashing, it indicates that a hard disk drive is in use.
Hot-swap hard disk drive activity LED
On some server models, each hot-swap drive has a hard disk drive activity
LED. When this green LED is flashing, it indicates that the drive is in use.
4xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

Hot-swap hard disk drive status LED
On some server models, each hot-swap hard disk drive has a status LED. If
the status LED for a drive is lit continuously, that individual drive is faulty.
When the drive is connected to an optional ServeRAID™controller, a slowly
flashing (one flash per second) status LED indicates that the drive is being
rebuilt. When the LED is flashing rapidly (three flashes per second), it
indicates that the controller is identifying the drive.
Power-on LED
When this LED is lit and not flashing, it indicates that the server is turned
on. When this LED is flashing, it indicates that the server is off and still
connected to an ac power source (standby mode).
Power-control button
Press this button to turn the server on and off manually.
System-error LED
When this LED is lit, it indicates that a system error has occurred. An LED
on the system board might also be lit to help isolate the error. See
“System-board LEDs” on page 72 for additional information.
USB ports
Connect a USB device to these connectors.
Ethernet link status LED
This LED is on the Ethernet connector on the back of the server. When this
LED is lit, it indicates that there is an active connection on the Ethernet
port.
Ethernet transmit/receive activity LED
This LED is on the Ethernet connector. When this LED is lit, it indicates that
there is activity between the server and the network.
Chapter 1. Introduction 5

Rear view
The following illustration shows the connectors on the rear of the server.
Power cord
Mouse
Keyboard
Parallel
Serial 1
Serial 2
USB 2
USB 1
Ethernet
Video
1
2
Power-cord connector
Connect the power cord to this connector.
Mouse connector
Connect a mouse or other PS/2 device to this connector.
Keyboard connector
Connect a PS/2 keyboard to this connector.
Parallel connector
Connect a parallel device to this connector.
Serial 1 connector
Connect a 9-pin serial device to this connector.
Video connector
Connect a monitor to this connector.
USB 1 connector
Connect a USB device to this connector.
USB 2 connector
Connect a USB device to this connector.
Ethernet connector
Use this connector to connect the server to a network.
Serial 2 connector
Connect a 9-pin serial device to this connector.
If you have an optional Remote Supervisor Adapter II (system-management
adapter) installed in PCI-X slot 2, the server has additional connectors and LEDs.
See the Option Installation Guide for more information about these connectors and
LEDs. In addition, if you install the optional Remote Supervisor Adapter II, you must
disconnect the video cable from the system board and connect it to the optional
Remote Supervisor Adapter II.
6xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

Server power features
When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic is shut down; however, the server
can respond to remote requests to turn on the server. The power-on LED flashes to
indicate that the server is connected to an ac power source but is not turned on
(standby mode).
Turning on the server
Approximately 20 seconds after the server is connected to ac power, the
power-control button becomes active, and you can turn on the server and start the
operating system by pressing the power-control button.
The server can also be turned on in any of the following ways:
vIf a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
vIf the server is connected to an Advanced System Management (ASM)
interconnect network that contains at least one server with an optional Remote
Supervisor Adapter II installed, the server can be turned on from the Remote
Supervisor Adapter II user interface.
vIf the operating system supports the systems-management software for an
optional Remote Supervisor Adapter II, the systems-management software can
turn on the server.
vIf the operating system supports the Wake on LAN®feature, the Wake on LAN
feature can turn on the server.
vIf an optional Remote Supervisor Adapter II is installed in the server, the server
can be turned on from the Remote Supervisor Adapter II user interface.
Note: When 4 GB or more of memory (physical or logical) is installed, some
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system
resources depends on the operating system, the configuration of the server,
and the configured PCI options.
Turning off the server
When you turn off the server and leave it connected to ac power, the server can
respond to remote requests to turn on the server. To remove all power from the
server, you must disconnect it from the power source.
Some operating systems require an orderly shutdown before you turn off the server.
See the operating-system documentation for information about shutting down the
operating system.
Chapter 1. Introduction 7

Statement 5
CAUTION:
The power control button on the device and the power switch on the power supply do
not turn off the electrical current supplied to the device. The device also might have
more than one power cord. To remove all electrical current from the device, ensure
that all power cords are disconnected from the power source.
1
2
The server can be turned off in any of the following ways:
vYou can turn off the server from the operating system, if the operating system
supports this feature. After an orderly shutdown of the operating system, the
server will be turned off automatically.
vYou can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if the operating system supports this
feature.
vIf the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
vIf the server is connected to an Advanced System Management (ASM)
interconnect network that contains at least one system with an optional Remote
Supervisor Adapter II installed, the server can be turned off from the Remote
Supervisor Adapter II user interface.
vIf an optional Remote Supervisor Adapter II is installed in the server, the server
can be turned off from the Remote Supervisor Adapter II user interface.
vIf the Wake on LAN feature turned on the server, the Wake on LAN feature can
turn of the server.
vThe server can turn itself off as an automatic response to a critical system
failure.
8xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Configuring the server
Detailed information about configuring the server is in the IBM xSeries 206 User’s
Guide, on the IBM xSeries Documentation CD.
The latest information on these programs and the most recent device-driver files are
available at www.ibm.com/pc/support.
The following configuration programs can be used to customize the server
hardware:
vConfiguration/Setup Utility program
This program is part of the basic input/output system (BIOS) code that comes
with the server. You can use this program to configure serial-port and
parallel-port assignments, change the drive startup sequence, set the date and
time, and set passwords. For information about how to start this utility, see
“Using the Configuration/Setup Utility program.”
vAdaptec HostRAID configuration programs
For more information about the Adaptec®HostRAID™configuration programs, see
the IBM xSeries 206 User’s Guide on the IBM xSeries Documentation CD.
vIntel Gigabit Ethernet Utility program
The Intel Gigabit Ethernet Utility is part of the BIOS code in the server. You can
use it to configure the network as a startable device, and you can customize
where the network startup option appears in the startup sequence. Enable the
Intel Gigabit Ethernet Utility from the Configuration/Setup Utility program.
vServeRAID Manager
ServeRAID Manager can be used as an installed program or in startable-CD
mode. Detailed information about ServeRAID Manager is in the User’s Guide on
the IBM xSeries Documentation CD.
vBoot Menu program
The Boot Menu program can temporarily redefine the first startup device.
Detailed information about ServeRAID Manager is in the User’s Guide on the
IBM xSeries Documentation CD.
For more information about these programs, see “Configuring your server” in the
User’s Guide on the IBM xSeries Documentation CD.
Using the Configuration/Setup Utility program
The Configuration/Setup Utility program is part of the BIOS code. You can use it to:
vChange interrupt request (IRQ) settings
vChange the startup drive sequence
vConfigure serial-port assignments
vEnable USB keyboard and mouse support
vResolve configuration conflicts
vSet the date and time
vSet passwords and security settings
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server and watch the monitor screen.
© Copyright IBM Corp. 2004, 2007 9

2. When the message Press F1 for Configuration/Setup appears, press F1. If
an administrator password has been set, you must type the administrator
password to access the full Configuration/Setup Utility menu.
3. Follow the instructions on the screen.
For more information on using the Configuration/Setup Utility program, see the
User’s Guide on the IBM xSeries Documentation CD.
Using the Adaptec HostRAID configuration programs
Use the Adaptec RAID Configuration Utility programs and SCSISelect Utility (also
referred to as IBM ServeRAID-7e) to add RAID levels 0 and 1 functionality to the
integrated Serial ATA controller and the SCSI controller. Use these programs to:
vConfigure a redundant array of independent disks (RAID) array
vView or change your RAID configuration and associated devices
Detailed information about using these programs is in the User’s Guide on the IBM
xSeries Documentation CD. Be sure to use these programs as described therein.
The latest information about these programs and the most recent device-driver files
are available at www.ibm.com/pc/support.
Using the Intel Gigabit Ethernet Utility program
The Intel Gigabit Ethernet Utility program is part of the BIOS code in the server. You
can use it to configure the network as a startable device, and you can customize
where the network startup option appears in the startup sequence.
Complete the following steps to enable the Intel Gigabit Ethernet Utility program:
1. Turn on the server and watch the monitor screen.
2. When the message Press F1 for Configuration/Setup appears during startup,
press F1.
3. From the Configuration/Setup Utility main menu, select Devices and I/O Ports
and press Enter.
4. Select System Board Ethernet PXE/DHCP and use the Right Arrow (→) key to
set it to Enabled.
5. Select Save Settings and press Enter.
For more information about using the Gigabit Ethernet Utility program, see the
User’s Guide on the IBM xSeries Documentation CD.
Using ServeRAID Manager
Use the ServeRAID Manager program to:
vConfigure arrays
vView your RAID configuration and associated devices
vMonitor operation of your RAID controllers
Detailed information about using these programs is in the User’s Guide on the IBM
xSeries Documentation CD. Be sure to use these programs as described therein.
The latest information about these programs and the most recent device-driver files
are available at www.ibm.com/pc/support.
10 xSeries 206 Type 8482 and 8487: Hardware Maintenance Manual and Troubleshooting Guide