iGen LS4G-5 User manual

Notice:
Please read this manual carefully before using products and keep it in the
place where O&M providers can easily find.
Due to product upgrade and other factors,the content of this manual might
change from time to time.Please take actual product as standard and get
latest manual from www.solarmanpv.com or sales. Unless otherwise agreed
herein,this manual will only be used as guidance.Any statement,information
or suggestion in this manual will not take any form of responsibility.
Without written permission,any content of this document(partly or entirely)
cannot be extracted, copied or transmitted in any form by any company or
individual.
Warning:
1.Please power off during the installation.
Quick Guide for Stick Logger (4G)
Product Model: LS4G-5 Interface 1
Fix inverter and logger with the screws. Please refer to the
installation steps for DB9 interface.
Fix logger to inverter com interface according the diagram.
Interface 2
Fix inverter and logger with aeronautical head.
Install the logger according to guide󵿎slot.
Tighten the cap󵿎in󵿎a󵿎clockwise󵿎direction.
Interface 3
Fix inverter and logger with USB head.
Install the logger according to guide󵿎slot.
Tighten the cap󵿎in󵿎a󵿎clockwise󵿎direction.
1.Logger Installation
If you are an end-user, it is recommended to use SOLARMAN Smart. Scan the QR
code below to download the APP or go to Android Market/App Store and search
“SOLARMAN Smart”to download.
Web entrance: https;//home.solarmanpv.com
SOLARMAN Smart
SOLARMAN Business
If you are a distributor, manufacturer or O&M provider, it is recommended to use
SOLARMAN Business. Scan the QR code below to download the APP or go to Android
Market/App Store and search “SOLARMAN Business”to download.
Web entrance: https;//pro.solarmanpv.com
Monitoring Platform

2. LED Indicator Lights Instruction
Implication
Light Instruction
Communicate
with base station
Communicate
with inverter
Communicate
with server
1.On 200ms/Off 1800ms (Slow flash): IP address obtained.
2.On 1800ms/Off 200ms (Fast flash): Connected to server.
3.On: Network registered.
4.Off：4G module is not running.
1.On：Logger has connected to inverter.
2.On 400ms/Off 1600ms：Logger is in initialization.
3.On 400ms/Off 400ms：Logger is transmitting data with inverter.
4.Off：Communication failed.
1.On：Logger has connected to server.
2.On 400ms/Off 1600ms：Logger is in initialization.
3.On 400ms/Off 400ms：Communication failed.
NET
COM
SER
The normal operation status after the stick logger powered on:
1. Initialization: COM&SER light flash slowly.
2. Network registration: NET light flashes slowly around 30s.
3. NET light will keep ON around 40s if the registration is successful.
4. Successful communication with inverter: COM light flashes fast three times and
keeps on around 50s.
5.Normal operation: NET light flashes fast, COM&SER light keep on.
3. Abnormal Status Processing
NET COM SER
Fault Cause
Fault Description Solution
Any
status
Flash
OFF Any
status
Flash/
ON
Any
status
OFF OFF OFF
1.Connection between stick
logger and inverter loosen
or abnormal.
2.Inverter power insufficient.
3.Stick Logger abnormal.
1.SIM card is in arrears
2.4G signal strength weak.
1.Connection between
stick logger and inverter
loosen.
2.Inverter does not match
with stick logger’s
communication rate.
1.Check the connection, remove
the stick logger and install again.
2.Check inverter output power.
3.Contact Customer Service.
1.Check if SIM card balance is
sufficient.
1.Check the connection between stick
logger and inverter. Remove the stick
logger and install again.
2.Check inverter’s communication rate
to see if it matches with stick logger’s.
Power supply
abnormal
Communication
with base station
abnormal
Communication
with inverter
abnormal
NET COM SER
If the data on platform is abnormal when the stick logger is running, please check
the table below and according to the status of indicator lights to complete a
simple troubleshooting. If it still can not be resolved or indicator lights status do
not show in the table below, please contact our Customer Service.
(Notice: Please using the following table query after power-on for 2mins.)
WARRANTY CARD
Dear Customers
Thank you very much for using our products. In order to provide you with better
service, please fill in the warranty card and reserve it carefully.
This󵿎card󵿎can󵿎not󵿎be󵿎altered, or it will be considered as invalid.
User Name
Customer Name
Product Nmae/
Model
Product SN
Order No.
Customer
Address
Customer Phone
Failure Cause and TreatmentDate
Maintenance
Records
Purchaes Date
Email: [email protected]
Tel: [phone]
Add: Block F4, China IoT International Innovation Park, No. 200, Linghu Avenue,
Wuxi, Jiangsu, P. R. China
Website：
www.solarman.cn/www.solarmanpv.com
Warranty Policy
Free-of-charge󵿎Return/Exchange/Maintenance󵿎Policy
If there is any breakdown which caused by the product’s own quality in 7 days (from the next
day when you receive the product), customers can return󵿎the󵿎purchase󵿎at󵿎no󵿎extra󵿎charge or
replace product of the same model and same type or send the product to our Customer Service
Center for maintenance.
Maintenance󵿎Policy
The warranty period is 5 years(from the data of invoicing). During the warranty period, we provide
free maintenance service to solve all non-artifical quality problems if the product is under normal
usage circumstance. If󵿎the invoice󵿎cannot󵿎be󵿎provided,󵿎three months after the󵿎date󵿎of󵿎manufacture󵿎
applies.
Notice
* Please contact Customer Service Center for product return/exchange/maintenance.
*Please pay for back goods freight in advance. Freight collect is not accepted.
Free-of-charge󵿎Exchange/Maintenance󵿎Policy
If there is any breakdown which caused by the product’s own quality from 8th day to 15th day
(from the next day when you receive the product), customers can replace product of the same
model and same type or send the product to our Customer Service Center for maintenance.
Warranty󵿎Obligation
* For product under the warranty period, the replacement part will recalculate the warranty
period according the warranty policy.
* For product after󵿎the warranty period, the replacement part will have 90-day warranty period.
Non-warranty󵾯Repair
1.Warranty card or invoice has lost
2.Exceed the warranty period
3.Failure of the product due to the shipment or assembling
4.Failure of the product due to improper use, improper storage, unauthorized disassembly
5.Warranty card󵿎has󵿎been󵿎altered
6.Warranty card󵿎is inconsistent with the product model
7.Product label and SN has been damaged or unrecognizable
8.Normal󵿎deterioration
9.Failure of the product due to network error/failure caused by base station
10.Failure of the product due to electromagnetic interference
11.Force majeure (earthquake, fire, typhoon and etc,.)
If you have any technical queries about our products, please contact
us and provide the following information:
1. Product model and serial number of stick logger.
2. Product model and serial number of connected inverter.
Thank you for your support and cooperation!
Warning: Please make sure the stick logger is working properly
before you leave the site. If there is anything abnormal, please
do not leave the site and contact customer service at the first time.
Customer service number: 400-181-0512
6.If the data is transmitting via 4G, NET light flashes fast and SER light keeps on.