Igloohome EB1 User manual

1
Version 0.1 07/22
User guide
Bridge

As our igloohome app is frequently updated, there may be changes to this manual.
Please refer to our website igloohome.co/support for the latest version of the manual.
Welcome!
This guide will get you up and running with your Bridge.
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Table of Contents
What’s Included 4
Specifications 5
Bridge Anatomy 6
Features 7
Compatible igloohome Locks 8
Setting up Bridge
Placement of Bridge 9
Power Up 10
App Onboarding 11
Using the Bridge
Managing Locks/Devices in App 15
Retrieving Activity Logs 16
Bridge & Linked Device Status 17
Push Notifications 18
Night Mode 19
Unpairing the Bridge 20
Hard Reset 21
LED Indications 22
Troubleshooting 23

4
What’s Included
Bridge Adhesive Mounting Tape
USB-C Cable

5
Specifications
Model Bridge
Power Type USB-C
Operation Temp 0°C to 40°C / 32°F to 104°F
Storage Temp -25°C to 70°C / -13 °F to 158°F
Body Material PC
WiFi 802.11 b/g/n [2.4GHz only]
WiFi Security WPA2-PSK/WPA-PSK
Weight Net: 0.04kg / 0.1lbs
Gross: 0.2kg / 0.4lbs
Front Side
64mm (2.5”)
64mm (2.5”)
64mm (2.5”)
24mm (0.9”)
For damage resulting from incorrect use of Bridge, or use of Bridge outside of
stipulated specifications, the customer bears sole responsibility. igloocompany
accepts no liability whatsoever.

6
Bridge Anatomy
WiFi LED
Bluetooth LED
Multi-Function ButtonUSB-C Port

7
Features
Lock & Unlock from Anywhere
Access your lock from anywhere in
the world with an internet connection.
Lock & Unlock as and when you
want to.
Remote Access
Near real-time notifications
Get notified in near real-time when
your lock is unlocked, has low battery
or when the Bridge loses internet
connectivity.
Others
Compatible across multiple locks
The Bridge is compatible with
selected igloohome locks and devices.
*Selected lock models are listed on
the next page.
Link up to 5 Devices
You can link up to 5 devices with
one Bridge.
Hassle-Free Configuration
Set up easily via the igloohome app,
Step-by-step instructions on how to
get started included in the intuitive
igloohome app.
Create and Revoke access remotely
Create, edit and delete PINs as well as
revoke dierent types of access.
Connects to your home’s WiFi Network
The Bridge uses 2.4GHz WiFi to
connect to the internet.
Stay in the loop
Retrieve activity logs on the go.

8
Compatible igloohome Products
Compatible Products Maximum Bridge to Device distance*
(Line of sight)
Deadbolt 2S Metal Grey Less than 7m
Mortise 2/2+ Less than 10m
Push-Pull Mortise Less than 11m
Lever Mortise Less than 10m
Metal Gate Rim Lock Less than 7m
Glass Door Lock Less than 7m
Keybox 3 Less than 4m
Padlock Less than 1m
Other Devices 
Newer devices will be launched from time to time.
For latest Bridge compatibility, go to
go.igloohome.co/EB1Support
NOTE:  If your Deadbolt’s Bluetooth ID begins with IGB402, you will experience limited functions with
the Bridge. The near real-time notifications of activity logs will not be available. You will need to do
a Bluetooth sync to retrieve them. You will still be able to remotely unlock your door via the Bridge.
The distance stated above are for reference only and are for line of sight between the Bridge
and the device. The actual distance will vary based on actual operating conditions such as
physical obstacles and interference from other electronic devices.

9
Placement of Bridge
Ensure Bridge is within
WiFi range of your router.
NOTE: The Bridge functions best when locks are within close proximity to the Bridge.
Please refer to the table on the previous page for the maximum distance between the
Bridge and the igloohome device. The Bridge also needs to be placed within WiFi range of
your router.
Ensure Bridge is within
Bluetooth range of your lock.
Place your Bridge next
to a power outlet.
Ensure Brige is within
WiFi range of the router.

10
Power Up
Plug in the USB-C end of the provided USB cable into the USB-C port on the Bridge.
Insert the other end of the cable into a USB-A Power Adapter* and then plug the
adapter into a power outlet.
After powering on the Bridge, it will take about a minute to initialize (the LEDs will
not be on during this time). When the Bridge has completed initialization, it will go
into “Ready to Pair” mode with both WiFi and Bluetooth LEDs blinking.
Bridge will stay in this mode for 10 minutes.
If the Bridge is not configured within 10 minutes, both LEDs will stop blinking. Press
the Multi-function button once to put the Bridge back into “Ready to Pair” mode.
*NOTE: Power adapter is not included. Please ensure you use a Power Adapter
with stable power output of 5V, 1A. Product performance may be impacted by
inconsistent power supply from the Power Adapter.

11
App Onboarding
2
Register as a Lock User
a) Download the igloohome app from the App Store / Play Store
b) Create an account and login
Sync your Locks
Before linking the Bridge to a lock,
1. On the igloohome app, select the lock that you want linked
2. Select [Settings]
3. Select [Sync]
IMPORTANT: Sync your locks to the app prior to establishing a
link with the Bridge to avoid losing existing activity logs.

12
Pairing the Bridge
Go to [Add and Manage], select [Bridges], and select the [+] sign at the top right
corner. Follow the onscreen instructions and wait for the pairing to complete.
Once the Bridge is paired, enter a name for the Bridge.
3

13
Connect the Bridge to your WiFi Network
a) Select [Start WiFi configuration]
b) If your phone is already connected to a WiFi network and you would like the Bridge
to connect to the same WiFi network, please enter the password for that WiFi network.
Note: The Bridge can only connect to a 2.4GHz WiFi network. 5GHz is not supported.
The Bridge only supports routers with WPA2 or WPA, which are the most popular methods
of securing your network. The Bridge will not be able to connect to routers using unsecure
protocols such as WEP or routers without encryption.
If your WiFi is not turned on, please turn it on to continue the WiFi configuration.
Select [Go to WiFi settings] to be redirected to your phone’s settings to turn on WiFi.
Connect your phone to the WiFi network that you want the Bridge to connect to and
return to the igloohome app and enter the password for that network.
Or, select the [Manual setup] tab and type in the WiFi name and password manually.

14
Add / Link a Lock to your Bridge
a) Select [Create Link]
b) Select a lock to begin linking, wait for the linking to complete.
Select [Test all links] to complete your setup or select [Create more links] to link
more devices.
5

15
Managing Locks/Devices in App
Link more Locks to your Bridge
1. Pair your lock to the igloohome app first
2. Select [Bridges] in the [Add and Manage] Menu
3. Select the Bridge you want to link to
4. Select [Linked Locks & Devices]
5. Select [+] icon on the top right hand corner
a
Unlink Locks from your Bridge
To Unlink locks, repeat steps 2 - 4 above.Select the Bridge you want to unlink the locks from
and select the unlink icon to the right of the lock.
b

16
Retrieving Activity Logs
Activity Logs
To retrieve activity logs from your lock, go to the Activity
Log view in the App. If your lock is from the latest
batch or has the latest Firmware update, the Bridge
will automatically retrieve activity logs from the lock.
If your lock is from an earlier batch, the activity logs will not
be automatically retrieved by the Bridge. You will have to
upgrade the Firmware on the lock in order for the Bridge
to automatically retrieve activity logs from the lock. Please
check the availability of a Firmware update for your lock.
There are 3 steps to viewing Activity Logs
1. Go to Home
2. Select the lock you want to view the activity logs for
3. Select the [Logs] tab from the bottom of the screen
Note: Users may need to press the [Sync] button to view
the activity logs if the logs are not automatically updated.

17
Bridge & Linked Device Status
aBridge Status
Here are the steps to check the status of your
Bridge as well as all of the linked devices.
1. Select on [Diagnostics] under Bridge Settings
2. Select on [Run diagnostics] to update the
parameters for the Bridge and any linked devices
Under the Bridge tab, the 2.4Ghz WiFi connection
information will be displayed. Here, you can
check if your Bridge is connected to your WiFi
network, the WiFi signal level and connection to
the internet. Ensure that the signal level is strong
enough to get optimal performance from the
Bridge.
The WiFi connection can be changed any time by
selecting the three dots on the top right corner.
Lock/Device Status
Under the Locks and Devices list, all of the linked devices will
show up with their respective Bluetooth signal level. Place
the Bridge and lock in close proximity to ensure reliable
Bluetooth communication between them.
Please refer to the table on page 8 for the maximum ‘line-
of-sight’ distance between the Bridge and lock depending
on the type of lock(s) you are using.
Please note that the actual range will be lower when there
are obstacles between the Bridge and the lock as well as
interference from other electronic devices.
b

18
Push Notifications
Heartbeat
The Bridge will perform a “Heartbeat” automatically every 24 hours. The first heartbeat
will be done at time of Bridge pairing. Subsequent heartbeats will happen at that time
every day as long as the Bridge has internet connectivity. The Heartbeat allows the Bridge
to update its own status as well as the status of its linked devices. This will ensure that the
WiFi status of the Bridge as well as the individual device status, battery level as well as the
Bluetooth signal strength gets automatically updated.
c
The Bridge enables near real-time push notifications to inform users about lock activities
and status. These notifications can be enabled at the account level and will apply to all
locks and devices that are linked to the Bridge.
Push Notifications will be sent out near real-time whenever a user unlocks a lock linked
to the Bridge or when the lock’s battery is low. The igloohome App will also receive a
notification when the Bridge loses internet connectivity and when it resumes internet
connectivity subsequently. Notifications for other activities or alerts may be added in the
future.
These notifications can be enabled or disabled in the [Account Settings] menu in the
igloohome App.

19
Night Mode
a
a
a
a
Activate
Deactivate
a
Night Mode turns o the Bridge’s status indicator lights to ensure that they do not
disturb the user at night. To activate Night Mode, press the Multi-function button
twice in quick succession.
To deactivate Night Mode, press the Multi-Function button twice.
b

20
To remove the Bridge from your account
1. Go to [Add and Manage], select [Bridges]
2. Select on the Bridge you want to remove
3. Select on the [Delete Bridge] button
Unpairing the Bridge
Note: The Bridge can be paired to other igloohome accounts after the
bridge has been unpaired from your igloohome account.