IHEAR IHEAR HD User manual

HIGH DEFINITION HEARING DEVICE
User Guide
iHear Loud & Clear®

CONTRAINDICATIONS FOR USE
The following conditions contraindicate the use of
the iHEARHD. If you know or suspect you have the
following conditions, do not use the iHEARHD without
consulting your physician.
a. Visible deformity of the ear
b. Current ear infection
c. History of active drainage from the ear within the
past 90 days
d. Sudden or rapid progression of hearing loss within
the past 90 days in one or both ears
e. Acute or chronic dizziness
f. Visibleevidenceofsignicantcerumen(earwax)
accumulation or a foreign body in the ear canal
g. Pain or discomfort in the ear
h. Individualswithpoordexterity,poorvisionor
signicantdementia
i. Fluctuating hearing sensitivity
j. Sudden onset or rapid worsening of tinnitus within
the past 90 days
k. Historyofconductiveormixedhearinglossorear
surgery
Read the User Guide before using the iHEARHD®.
Infrequent use of a hearing device does not permit a user to
attainfullbenetfromit.
Hearing device will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions.
The iHEARHD is a hearing device designed for adults
who need hearing enhancement and is not to be worn
by individuals under the age of 18. The Food and Drug
Administration has determined that it is in your best health
interest to have a medical evaluation by a licensed physician
(preferablyaphysicianwhospecializesindiseasesoftheear)
before purchasing a hearing aid. The purpose of a medical
evaluation is to assure that all medically treatable conditions
that may aect hearing are identied and treated before a
hearing aid is purchased. Following the medical evaluation,
the physician can give you a written statement (medical
clearance) that states that your hearing health has been
evaluated and that you may be considered a candidate for
a hearing aid. The physician may refer you to an audiologist
or a hearing aid dispenser, for a hearing aid evaluation. You
may also send (by mail, fax, or e-mail) the signed medical
clearance to iHear Medical for the purpose of purchasing a
hearing aid. Federal law restricts the sale of hearing aids to
those individuals who have obtained a medical evaluation
from a licensed physician. Federal law also permits a fully
informed adult to sign a medical waiver statement declining
themedicalevaluation.Theexerciseofsuchawaiverisnot
in your best health interest and its use is discouraged. iHear
Medical will not sell a hearing device to you unless you either
(1)obtainasignedmedicalclearance,or(2)reviewandaccept
the medical waiver statement.
IMPORTANT NOTICE

Tab
Marker Dot Marker Dot
The iHearUSB & Programming Cable
WHAT IS INCLUDED
Important Notice: Red marking refers to right device and
right ear. Green marking refers to left device and left ear.
uiHEARHD®Device
v1xBatteryPack
(3BatteryModules/1monthsupply)
w1xCleaningWipe
x 4xComfortTips:S,M,L,XL
TheiHearUSBmoduleandtheProgrammingCableare
essential tools used to program your iHEARHD device.
OpentheiHearTestandremovetheiHearUSBmodule.
LocatetheProgrammingCableinsidetheTravelCase.
REQUIRES
•TheiHearUSB™deviceandProgrammingCablefor
programming the iHEARHDdevice(includedwiththe
iHearTest™kit)
•DownloadtheSoftwareapplicationon-lineat:
www.ihearmedical.com
Green connects to and programs the Left device.
Red connects to and programs the Right device.
Programming Pill
u
w x
v
S
M
L
XL

2
Q
Quick Reference Guide
Congratulations on your purchase of the iHEARHD.
This guide shows the dierent steps required to get your
iHEARHD device ready for use. Visual icons are used in
dierent sections to guide you from software  and device
setup, sizing of your ear canal, device preparation, using the
Tool Kit to the care and maintenance of your iHEARHD.
Sign in or Create an iHear Account
In order to use or register iHear Medical products or
services,pleasecreateanaccount.(Skipifyouhave
an iHear account and proceed to Sign in.)
Go to: www.ihearmedical.com
Click on My iHear Account.
Tocreateanewaccountllinthe
required information then Click on
Sign up.
Click on Sign In to sign in to an
existingaccount.
Once you’ve created your iHear
accountyouwillreceivenotication
by email to activate your account.
Go to: www.ihearmedical.com/signin and Sign in
to your account.

PAGE
SOFTWARE SETUP 2-6
Downloading, setup and installation of the
iHear software application
DEVICE SETUP 7-8
Setting up & preparing the device for use
SIZING 9-10
Sizingyourearcanalforoptimumtofthe
device
iHEARHD 11-14
Preparing your device for use and turning it on
forthersttime.
TOOL KIT 15-23
Tool for use with your device, including a
Remote Control to adjust and cycle through
the programs
CARE & MAINTENANCE 24-25
Tips on care for your device, accessories
andextendingthebatterylife

3 4
The iHear Dashboard
The Dashboard is the launch site for all iHear software
programs. Go to iHTUNER and Click on LAUNCH
APPLICATION. This launches the iHTUNER application
if it is already installed. If iHTUNER is not yet installed
on your computer, you will be prompted to download
and install the software.
To Install the iHear Software
Click DOWNLOAD then complete the installer setup
wizard. Agree to the license agreement, then follow
the step-by-step procedures to complete the iHear
software installation and product activation.
Launch iHTUNER
Ifyouhavejustnishedinstallingthesoftware,
by default the iHTUNER application should
launchautomaticallyforyouthersttime.
Ifyouneedtore-launchtheapplication,follow
these instructions:
1. Sign in to you account at www.ihearmedical.com/signin
2. Click on the LAUNCH APPLICATION button for iHTUNER
-OR-
Locatethe iHTUNER application on your hard drive by searching
for the application by name and then DOUBLE-CLICK on the
iHTUNER APP icon then SIGNIN to your account.
iHTUNER
Click on PROCEED TO iHTUNER
Installation of iHTUNER Application:
The iHTUNER Application will download in a moment. If download does not start automatically,
click "Download."
DOWNLOAD

5 6 iHEARHD Contraindications &
Disclaimers
Programming the iHEARHD
1)AttachtheiHearUSBtoyourcomputer’sUSBport.
2)AttachtheProgrammingCabletotheiHearUSB
3)CliptheiHearUSBtoyourshirt.
4)Select"Left&Right","LeftEarOnly"or"RightEar
Only" to proceed
DO NOT insert the iHEARHD into your ears
until prompted by the iHTUNER Application.
LEFTEARONLY LEFT&RIGHT RIGHTEARONLY
Readthecontraindications(medicalwaiver).
Byclickingontheappropriateboxesyou
acknowledge that you do not have any of the
conditions(Contraindications)listedtherein
and that you have read and understood the
statements.
Once you agree to the Terms and Conditions,
PROCEED TO iHTUNERandfollowthestep-by-
step onscreen procedures.



I. Contraindications (Medical Waiver)
The following conditions contraindicate the use of the iHEARHD. If you know or suspect you
have the following conditions, do not use the iHEAR HDwithout consulting your physician.
• Visible deformity of the ear
• Current ear infection
• History of active drainage from the ear within the past 90 days
• Sudden or rapid progression of hearing loss within the past 90 days in one or
both ears
• Acute or chronic dizziness
• Visibleevidenceofsignicantcerumen(earwax)accumulationoraforeignbody
in the ear canal
• Pain or discomfort in the ear
• Individualswithpoordexterity,poorvisionorsignicantdementia
• Fluctuating hearing sensitivity
• Sudden onset or rapid worsening of tinnitus within the past 90 days
• Historyofconductiveormixedhearinglossorearsurgery
II. Disclaimers
Bycheckingthisboxyouacknowledgethatyouareanadultage18orolder,have
read and understood the above Disclaimers statement and the Precautions and
Safety Information Statement.
Bycheckingthisboxandclickingonthe"ProceedtoiHEARHD"buttonbelow,you
certifythatyou donothave anyofthe conditions(Contraindications)listed above.
You also acknowledge that you have been advised by iHear Medical, Inc. that your
best health interest would be served by having a medical evaluation by a physician.
If you have any of these conditions please click here.
BACK PRINT PROCEED TO iHTUNER

7 8
Prepare the iHEARHD for use
Remove & Dispose the Display Battery Cover
PINCH & PULL OUT
the Comfort Tip
PINCH & LOCK
Until you feel a snap.
This indicates a
secure connection.
PUSH UP Handle PULL UP
Insert the Programming Pill to
the iHEARHD device
Align the Tab to the Hook,
RotateDown&Lock
Repeat this step if you purchased both
(Left & Right) hearing devices.
Repeat this step if you purchased
both (Left & Right) hearing devices.
Programming Pill
Hook Tab
INSERT
Tab under the Hook
ROTATE DOWN
H
T

9 10
uYou will feel a light snap or hear a light click as the
Tip locks in.
uCorrectTipsizeshouldeectivelyblockambient
sound – like putting on earplugs, it should be tight
but comfortable.
uLeftandrightearsizesmayvary.
uRepeatthisstepifyoupurchasedboth(Leftand
Right)hearingdevices.
Inserting and Removing the Programming
Cable with the Tip into the Ear Canal
Sizing the ear canal
Attach the selected Tip to the Programming Cable
Select the Correct Comfort Tip (Tip) Size for your Ear(s)
Start with Medium
Too tight? Try Small
Too loose? Try Large
Still loose? Try Extra Large
INSERT & PUSH IN
Gently into ear canal
Marker Dot UP
Handle BACK
PULL OUT
Gently to remove
Pulling your ear, up or back,
may help insertion.
DO NOT push too far in.
The handle needs to be
accessible for removal of
the device.
DO NOT push in the device
if it feels uncomfortable.

11 12 Inserting the Battery Module &
Turning ON the device
Releasing the Programming Pill
PINCH To Hold
INSERT
Tab under the Hook
ROTATE DOWN
ROTATE DOWN To Release
PINCH & LOCK
To Turn ON
Store the Programming Cable back in its case.
TheBatteryModuleisdesignedtosealthedeviceand
actasanearwaxlter.
PULLtapebeforeuse
to activate the battery.
After you successfully program the device, release
the Programming Pill to prepare it for use.
The device is now ON.
You will hear
the startup
melody when
the iHEARHD is
in your ear and
ready for use.
HookTab
H
T

13 14 Inserting and Removing the iHEARHD
device from the ear canal
Removing the Battery Module
and Turning OFF the device
CorrectTipsizeshouldeectivelyblockambient
sound – like putting on earplugs, it should be tight
but comfortable.
uPulling your ear, up or back, may help insertion.
u Leftandrightearsizesmayvary.
uRepeat this step if you purchased both
(LeftandRight)hearingdevices.
PULL OUT
Gently to remove
INSERT & PUSH IN Gently into ear canal
Dot Up
PULL OUT the
BatteryModuletoreplace
Hold as shown then
PUSH Handle to release
The device is now OFF.
Handle
UseonlyiHearBatteryModules.

15 16
The iHear Tool Kit
Change the Program Settings
To change the setting, tap the magnet over the tragus
area.
TAP
Magnet
Using the Remote Control






PROGRAM SETTING BEEPS
OTHER BEEPS
1 Default Program
2 LoudnessProgram
3 QuietProgram
4 Clear Speech Program
MAGNET TAP
MAGNET TAP
MAGNET TAP
MAGNET TAP
ACTION SETTING DESCRIPTION
# OF
BEEPS
LOW BAT INDICATOR 4LOW-PITCHEDBEEPS
WHENBATTERYISLOW
Youwillheardierentbeepstohelpyou
identify the changes in our settings
STARTUPMELODYWHENYOU
SNAPINTHEBATTERY
DEVICE START UP
PROGRAM #1
PROGRAM#2
PROGRAM#3
PROGRAM #4
Beeps & Remote Control Guide
Each tap cycles to the
next program setting.
With each tap, you
will hear beeps that
indicate the program
setting.
TheToolKitisamulti-purposetooldesignedforuse
with your iHEARHD device. It may be used to store
your device, and comes with a variety of tools to aid
in the insertion or removal of the device from your ear.
It also holds the Remote Control to cycle through the
dierentprograms.
Use the device sockets to dock and turn OFF the
iHEARHD device when not in use or for storage.
Left
Device Socket
Removal Tool Insertion Tool Remote Control
Right
Device Socket

17 18
Storing & Turning OFF the
iHEARHD Using the Tool Kit
Turn OFF: PUSH IN Then UP
Insert the iHEAR HD into the device socket
1 PUSH IN
LEFTRIGHT
2 UP
Removing the iHEARHD from
the Tool Kit and Turning it ON
SNAP IN
theBatteryModule
to Turn ON
PULL OUT
You should feel a light snap as the battery
module securely locks to the device.
Turn device OFF after use to prolong battery life.

19 20 Removing the device from the ear
with the Removal Tool (optional)
Place the removal loop over the device handle. Gently
pull out the iHEARHD device from the ear canal.
PUSH IN to store in Tool Kit
Using the Removal Tool (optional)
PULL OUT
RemovalLoop
The removal loop should be curved up.

21 22
Using the Insertion Tool (optional)
PULL to remove and PUSHintore-insert.
The Insertion Tool’s marker dot should line up
and match the color of the device’s marker dot.
Marker Dots Match Marker Dots Do Not Match
X
ATTACH the Insertion tool to the iHEARHD
Inserting iHEARHD device in the ear
using the Insertion Tool (optional)
INSERT the
iHEARHD device
into your ear with
the RED(forright),
or GREEN(forleft)
marker dot facing up.
WigglingtheiHEARHD device up and down
may ease insertion into your ear canal.

2423 Care and Maintenance
Carrying Case
Use the Carrying Case to conveniently and safely
store your HD device and other essential supplies.
Dock the iHEARHD device into the Tool Kit to
store.TheToolKithasbeendesignedtoturno
and hold your device to prolong battery life.
Clean the iHEARHDusingtheCleaningWipe.
uHold the device body as shown and wipe down
the entire surface of the device. DO NOT remove
the Comfort Tip from the device while cleaning.
uReplace Tips once a month for optimum
performance and hygiene.
u Repeatthisstepifyoupurchasedtwo(Leftand
Right)hearingdevices.

25 Care and Maintenance TECHNICAL SPECIFICATIONS
IMPORTANT
DO NOT USE isopropyl alcohol or alcohol wipes to clean the iHEARHD.
This may damage the device and void the warranty.
uTheiHearCleaningWipesareavailableinapackof20
pairs(40wipestotal)
uComfort Tips need to be replaced once a month for
optimum performance and best hygiene practices.
Comfort Tip replacements are available through our
on-linestoreatwww.ihearmedical.com or through our
customer support by dialing toll free 1 (844) IHEAR44
(1-844-443-2744).
uVisually check your Comfort Tips daily to ensure they are
not soiled or damaged. If damaged, replace immediately.
uEarwax build up on the device may obstruct sound
delivery in your ear and reduce the volume, or the sound
quality. Clean the device daily, and replace the battery
module and Comfort Tip periodically to avoid earwax
contamination of the device.
uThe iHEARHD is designed to withstand limited water
exposure such as surface swimming and showering.
Exposure to chlorinated water or high-pressure water
may damage the hearing device or the battery module.
Should this happen, replace the battery module.
DO NOT wash the iHEARHD
with soap and water.
RECOMMENDED HEARING ABILITY RANGE
Storingorshippingthedeviceoutsideofthespecied
temperature range may cause the electronics to fail.
150Hours(10daysoftypical14hrs/dayuse)
30days(typicaluse)
40°F-130°F(-40°C-54°C)
40°F-130°F(-40°C-54°C)
Battery Life
Comfort Tip Life
Storage Temperature
Shipping Temperature
The iHEARHD is not suitable for severe or profound hearing loss.
HEARINGLEVEL(dB)
FREQUENCY(Hz)
MildLoss|ModerateLoss|ModeratetoSevereLoss
250 500 750 1000 1500 2000 3000 4000 6000 8000
0
10
20
30
40
50
60
70
80
90
100

TECHNICAL SPECIFICATIONS
130
CIC Response
2ccCouplerResponse
120
110
100
90
80
100 1000 Frequency [Hz]
dBSPL
10000
CIC Response
2ccCouplerResponse
50
40
30
20
10
0
100
Frequency [Hz]
dB
1000 10000
MAXIMUM OUTPUT (OSPL 90) ANSI S3.22 - 2003
FREQUENCY RESPONSE & MAXIMUM GAIN*
AT 60 dBSPL INPUT
*Nominal compression ratio settings of 1.4
Output
MaximumOutput
HFAverageOSPL90
AmplificAtiOn
Max.PeakGain
HF Average RTG
Minimum Frequency Range
HArmOnic DistOrtiOn
500 Hz
800 Hz
1600 Hz
EquivAlEnt input nOisE
ADAptivE AttAck timE
ADAptivE rElEAsE timE
109dB
104dB
27dB
23dB
200Hz-7kHz
1.5%
1.5%
1.5%
20dBSPL
8ms-256ms
32ms-256ms
Computer and Software Requirements*
uPersonalcomputerwithUSB2.0+port
uiHearSoftware(Availablefordownloadonline)
uOperatingSystem: Windows7orhigher
Mac OS 10.9 or higher
uInternetconnection512Kbpsorhigher
*Visit www.ihearmedical.com/faq for the most
up-to-datecompatibilityinformation.

Right iHEARHD Serial Number
LeftiHEARHD Serial Number
Right Comfort Tip Size
LeftComfortTipSize
NOTES
DEVICE & SIZING INFORMATION
For reference purposes please be sure to record
pertinent information below for professional support
or for reordering purposes.
S M L XL
WARRANTY
iHear Medical, Inc.
Limited One Year Warranty
This warranty is extended to the original purchaser
of the iHEARHD and covers defects in material and
workmanship for a period of one year from the date of
shipment of the device.
If the iHEARHD contains a defect in material or
workmanship, iHear Medical, Inc., at its option will
repair or replace the device at no charge except for
transportation to and from the point of service. It is the
purchaser’s responsibility to return the HEAR HD directly
to iHear Medical, Inc. after receiving authorization to
return.
This warranty does not cover breakage or failure
due to tampering, misuse, carelessness, improper
maintenance,excessivewaxbuild-up,accidents,liquid
exposure or modication.  The warranty is void if the
device is repaired by anyone other than iHear Medical,
Inc.

IMPORTANT: Use requires acceptance of the software license
terms presented electronically during setup.
Keep the iHEARHD device and parts out of reach of pets and
children. Pets have been known to chew on them. Hearing aids
and parts can be dangerous if they are swallowed by children
or pets. Contact you doctor or veterinarian if the iHEARHD, or
any part of, is accidentally swallowed.
Made by iHear Medical in California, USA
U.S. and international patents issued and pending.
©2016iHearMedical,Inc.Allrightsreserved.
iHEAR,iHEARHD,iHearLoud&Clear,iHearTestandiHearUSBare
trademarks of iHear Medical, Inc.
CUSTOMER SUPPORT
iHear Medical, Inc.
15250HesperianBlvd.#102
SanLeandro,CA94578
TollFree1(844)IHEAR44(1-844-443-2744)
[email protected]
www.ihearmedical.com
MODEL:IHEARHD
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