iiNet BizPhone User manual

........................................................................................6
......................................................................................................................7
......................................................................................................10
..................................................................................................................10
...................................................................................11
..............................................................................................12
...............................................................................................................................12
.........................................................................................................13
..............................................................................................................................13
...............................................................................15
...............................................................................15
........................................................................................................15
................................................................................................................................16
..................................................................................................17
..............................................................................................................17
.........................................................................................................................18
....................................................................................................18
......................................................................................................................20
...............................................................................................................................20
.....................................................................................................22
.................................................................................................................23
...................................................................................................28
..................................................................................................................................34
.......................................................................................................................36
...............................................................................................................................38
...................................................................................................................................39
..........................................................39
...............................................................................................41
..........................................................................................................41
...........................................................................................................43
..........................................................................................................................44
...................................................................................................................45
.................................................................................................................49

............................................................................................................................51
................................................................................................................................51
...........................................................................................................................................58
...........................................................................................................65
..............................................................................................................72
.....................................................................................................................74
......................................................................................................74
.........................................................................................75
.........................................................................................................77
..............................................................................................................79
.......................................................................................................................79
..............................................................................................................................86
..................................................................................................88
.........................................................................................................88
.............................................................................................................92
................................................................................................93
..................................................................95
.........................................................................................................95

Inside this guide you will find information on how to use and configure the features and services on
offer. If you have any issues using your BizPhone service, please give our friendly Business Support
Team a call on 13 86 89 and we’ll be happy to help.
This guide covers both BizPhone Handset User plans (including Standard, Cordless, Premium and
SoftPhone plans) as well as BizPhone Line (ATA) plans.
As our product will continue to be upgraded with enhancements and new features, please ensure
you check the online version of this guide at your BizPhone Online Portal
(https://frontier.iinet.net.au/s/home) to get the most up-to-date information.
You can also find How To video guides for a range of core BizPhone features at
http://www.bizphone.net.au/howtovideos.

iiNet BizPhone has many configurable features allowing you to customise your phone to suit you
best.
BizPhone Administrator
The Administrator will have access to the Frontier Admin portal to set or modify the BizPhone
phone system and end user configuration options, such as:
Group Level configuration options
Configuration of any existing phone/user settings (Call Forward, Do Not Disturb, etc)
The username and password for the Administrator account is emailed to your account contact
along with the Service Completion Advice.
Log in to the Portal
To log in to the BizPhone Frontier Admin portal go to https://frontier.iinet.net.au/s/login via your
web browser, where the following will be displayed:
Enter the BizPhone Admin’s username and password.

Once you log in to the Frontier portal, the below page (Main page) will appear.
For details on how to use and configure each of the BizPhone features, please refer to the relevant
sections of this document.

The Basic User Features (per user) are available across all handsets. They are configurable from the
Frontier Admin portal. Alternatively, some of these features are configurable via the user handsets
as well.
To access the Basic User Features, go to the users section under BizPhone Admin (bottom part of
the screen) and click on the icon for each user that you wish to configure.
For example, in the below screen there are 4 users that you can configure.

Once you click the icon next to the BizPhone user, the Basic User Features page below will
appear (for BizPhone Handset Users).
If the user has a BizPhone Line (ATA) plan, the below Basic User Features page will appear. It has
fewer menu items (Features) compared to a BizPhone Handset User.

Notes:
-The extension of the user is the last 5 digits of their full geographical phone number. For any
extension starting with “000”, the system will automatically replace the first or the leading
digit of the extension with “1”. For example, if the extension is 000xx, it will become 100xx.
For internal use, users need to ring 100xx to reach the users.
-The phone number of each user is displayed next to the Service details of the Basic User
Features page.
To return to the main page without changes, click on the icon located at the top right of each
BizPhone User page.
To configure each of the Basic User Features, refer to the relevant sections.

Call Forward No Answer forwards incoming calls to a particular phone number if the user does not
answer the call in a specific time period.
Note: If Call Waiting is on and a call is waiting, it will be redirected after that time period.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied to all
future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “No Answer” to active by clicking on
or inactive by clicking on . If the status is set to active, you need to
enter a valid 10-digit phone or mobile number to forward all calls to.
Alternatively, you can also forward calls to the Voice Mail by entering *55 in
front of the 10-digit phone number or in front of the extension.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward No Answer feature, lift the handset and dial
*93.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Disabled -> Save.
Other Handsets: Menu -> Call Control -> Call Forward -> No Answer -> Disabled -> Save.
To activate, lift the handset and dial *92 and enter the phone number to
forward the calls to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Enabled (enter the number to
forward calls to under Target) -> Save.
Other Handsets: Menu -> Call Control -> Call Forward -> No Answer -> Enabled (enter the
number to forward calls to) -> Save.
Call Forward Busy forwards incoming calls to a particular phone number if the user is on a call.
Note: Call Waiting override Call Forward Busy.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied to all
future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward ”Busy” to active by clicking on or
inactive by clicking on . If the status is set to active, you need to enter a
valid 10-digit phone or mobile number to forward all calls to.

Alternatively, you can also forward calls to the Voice Mail by entering *55 in
front of the 10-digit phone number or in front of the extension.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward Busy feature, lift the handset and dial *91.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Disabled → Save.
Other Handsets: Menu → Call Control → Call Forward → Busy → Disabled → Save.
To activate, lift the handset and dial *90 and enter the phone number to
forward the calls to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Enabled (enter the number to
forward calls to under Target) -> Save.
Other Handsets: Menu → Call Control → Call Forward -> Busy → Enabled (enter the number
to forward calls to) → Save.
Call Forward Immediate forwards all incoming calls to a particular phone number.
How do you use it?
By changing the user’s setting in Frontier, your preference will then be applied to all
future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “Immediate” to active by clicking on
or inactive by clicking on . If the status is set to active, you need to enter a
valid 10-digit phone or mobile number to forward all calls to.
Alternatively, you can also forward calls to the Voice Mail by entering *55 in
front of the 10-digit phone number or in front of the extension.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward Immediate feature, lift the handset and dial *73.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Disabled → Save.
Other Handsets: Menu → Call Control → Call Forward → Always → Disabled -> Save.
To activate, lift the handset and dial *72 and enter the phone number to forward all calls to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK → Call Features → Call Forward → OK → Enabled (enter the number to
forward calls to under Target) → Save.
Other Handsets: Menu → Call Control → Call Forward → Always → Enabled (enter the
number to forward calls to) → Save.

Call Forward Not Reachable forwards all calls to a different phone number when the user handset is
not accessible.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied to all
future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “Not Reachable” to active by clicking on
or inactive by clicking on . If the status is set to active, you need to
enter a valid 10-digit phone or mobile number to forward all calls to.
Alternatively, you can also forward calls to the Voice Mail by entering *55 in
front of the 10-digit phone number or in front of the extension.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward Not Reachable feature, lift the handset and dial
*95.
To activate, lift the handset and dial *94 and enter the phone number to
forward the calls to.
Call Waiting is a service that allows the user to be alerted to an incoming call by a faint beep or click
when the user is already talking on the phone. This gives the user the ability to either take that call
by putting the first call on hold or just continue with the conversation that they are currently
having.
How do you use it?
To use Call Waiting, you must already be on a call.
DECT Handset: When a second call comes through, it will appear on the phone screen. Press
“Accept” to speak to the second caller without hanging up the first caller (the first caller will be put
on hold).
To resume the held call, press “Swap”.
T42G Handset: When a second call comes through, press the down arrow button and the answer
option will be shown on the LCD screen. You can then press “Answer” to speak to the second caller
without hanging up the first caller (the first caller will be put on hold).
To resume the held call, press the up arrow button and press “Resume”.
T48G Handset: When a second call comes through, you will see incoming call on the LCD screen.
Click on the incoming call and click “Answer” to speak to the second caller without hanging up the
first caller (the first caller will be put on hold).
To resume the held call, click the hold call and click “Resume”.
Default Setting: On

How to set in Frontier:
Change the status next to Call Waiting to active by clicking on or inactive by
clicking on .
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To disable the call waiting, lift the handset and dial #43.
Or you can also use the handset menu to de-activate or activate this feature:
DECT Handset: OK → Call Features → Call Waiting → “Disabled” (to de-activate) or “Enabled” (to
activate) → Save.
Other Handsets: Menu → Features → Call Waiting → “Disabled” (to de-activate) or “Enabled” (to
activate) → Save.
3-Way Conference Call enables a user to bring a third party into an existing conversation, and allows
the three parties to listen and talk to each other.
How do you use it?
To use the 3-Way Conference Call, you must start on a connected call.
DECT Handset: When you are connected in a call, press “Options” and then select “Conference” key
on the phone and then enter the number of the third party you wish to conference in. Once the call
is answered, press the “Conf” key again to join the parties together.
Other Handsets: Press the “Conf” or “Conference” key on the phone, and then enter the number of
the third party you wish to conference in. Once they answer the call you can speak to them
privately, and then press the “Conf” or “Conference” key again to join all parties together.
Note: If either of the two parties hand up during the call, the call with the other party remains
connected. It the user hangs up, the other two parties will be disconnected.
Default Setting: On (Not configurable)
Call Transfer allows a user to transfer a connected call to a third party (either internal or any phone
number).
There are two types of transfer: Blind Transfer and Attended Transfer (not available on the DECT
handsets).
An attended transfer allows the user to speak to the third party privately before transferring the call
across.
A blind transfer simply redirects the call to the third party and the hangs up the user.
How do you use it?
To use Call Transfer, you must start on a connected call.

DECT Handset: To transfer a call, press “Options” and select “Transfer” key on the phone. Then
enter the phone number that you wish to transfer the call to and press the “Transfer” key again.
The call will then be transferred to a third party.
Other Handsets: To transfer a received call, press the “Trans” or “Transfer” button on the phone.
The existing call will be placed on hold, and you will have two options:
1. If you want to make an “Attended” transfer, dial the third party number, speak to the third
party, and press the “Transfer” button again.
2. If you want to make a “Blind” transfer, dial the third party number and press the “Transfer”
button and the call should transfer immediately.
Default Setting: On (Not configurable)

Calling Number Display –Incoming allows the user to display or hide the other party’s phone
number when they are calling the user.
Default Setting: On
How to set in Frontier:
Change the status next to Calling Number Display –Incoming (Caller Number
Display) to active by clicking on or inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.
Calling Number Display allows the user to display or hide their phone number when making an
outbound call.
Default Setting: On
How to set in Frontier:
Change the status next to Calling Number Display –Outgoing (Caller Line
Identifier) to active by clicking on or inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate, lift the handset and dial *31 and then the user phone number
will be restricted to the other party.
To activate the Calling Number Display - Outgoing, lift the handset and dial #31.
Override External CLI allows the user to override their Calling Number Display for outgoing external
calls with a different phone number than his/her own or the pilot number. Note that the override
number can only be another active BizPhone number.
Below are examples to show situations where this feature may be useful:
An external CLI to be configured on a customer department level (e.g. Finance, HR) or
location/store.
An external CLI to be configured for users in Hunt Group only, so when the users in the
group return a missed call or make outgoing external calls, the Hunt Group number will
appear as their external CLI.
A specific user(s) to be exempted from the pilot number. For example, the company director
may not want to display the pilot number as their external CLI.
Default Setting: Off
How to set in Frontier:
Change the status next to Override External CLI to active by clicking on or inactive by
clicking on .
Select a phone number from the drop down list. This number will then be displayed as the
CLI when the suer makes an outgoing external call.
Click “Update”at the bottom of the screen to save the changes.

Call Barring bars certain types of calls (Mobile, International, and Long Distance) from
being made from the user’s phone.
Default Setting: Off
How to set in Frontier:
Change the status next to the Barring “Mobile” or “International” or “Long
Distance” to active by clicking on or inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.

Anonymous Call Rejection allows a user to reject incoming calls that do not have Caller ID Display
enabled. By enabling the service, a caller who has their caller ID blocked will have their incoming
call rejected. The caller will hear a message informing them that the user is not accepting
anonymous call at this time. The user’s phone will not ring and the user will not see any indication
of the call.
Note: Anonymous Call Rejection is not available on BizPhone Line (ATA) plan.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied to all
future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Anonymous Call Rejection to active by clicking on
or inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To Activate the Anonymous Call Rejection feature, lift the handset and dial *77.
To de-activate, lift the handset and dial *87.
Or you can also use the handset menu to activate or de-activate or activate this feature:
DECT Handset: OK → Call Features → Anon. Call Rejection → OK → “Disabled” (to de-
activate) or “Enabled” (to activate) → OK.
Other Handsets: Menu → Call Control →Anonymous Call Rejection →“Off” (to de-activate)
or “On” (to activate) → Save
Automatic Call Back allows the user who receive a busy tone to monitor the busy party and
automatically establish a call when the busy party becomes available.
Note: Automatic Call Back is not available on BizPhone Line (ATA) plan.
How do you use it?
By changing the user’s setting in Frontier, your preference will then be applied to all
future calls. This feature can only be activated when calling within the same group.
Default setting: Off
How to set in Frontier:
Change the status next to Automatic Call Back to active by clicking on or
inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.

Do Not Disturb allows the users to set their phone as unavailable so that incoming calls are
treated as if the user is busy.
Note: Do Not Disturb is not available on BizPhone Line (ATA) plan.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Do Not Disturb to active by clicking on or inactive
by clicking on .
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To Activate the Do Not Disturb feature, lift the handset and dial *78 or press the
“DND” key on the phone (not available for DECT handsets).
To de-activate, lift the handset and dial *79.
Do Not Disturb Reminder plays ring reminder when the call is blocked.
Note: Do Not Disturb Reminder is not available on BizPhone Line (ATA) plan.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied for future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Do Not Disturb Reminder to active by clicking on
or inactive by clicking on .
Click “Update” at the bottom of the screen to save the changes.
Remote Office allows user to access and use their BizPhone service from any phone number
(home office, mobile phone) that you specified as your Remote Office.
Note: Remote Office is not available on BizPhone Line (ATA) plan.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied to all future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Remote Office to active by clicking on or inactive
by clicking on .

Enter the phone number you want to access your BizPhone service from on the
text box next to Remote Office option.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset (Not available for DECT handsets):
Menu → Call Control →Remote Office →“Off” (to de-activate) or “On” (to activate) → Save

The standard features are available on all handsets (unless specified) –these features are
configurable via the Frontier Portal, and some features are also configurable via the handsets.
Note: Not all of the Standard Features are available on BizPhone Line (ATA) plan.
User Details allows the administrator to manage and modify the user details when required. For
example, when a user leaves the company, the administrator can replace the user details with a new
or other user if the handset is reallocated to a different user.
How do you use it?
By changing the settings in Frontier, the preference will then be applied to all future calls.
Default setting: Un-configured
How to configure in Frontier:
To access User Details, go to the users section under BizPhone Admin (bottom part of the
main page), click on the icon for each user that you wish to configure and when the
BizPhone user page appears, click on “User Details” menu on the left.
Note: Below screen capture (User Details page) is for BizPhone Handset Users only. A
BizPhone Line (ATA) user will have less menu on the left because there are fewer features
supported. Please refer to each Features section to see which features are not supported.
Enter the user details.
First Name*
Enter the first name of the user.
Last Name*
Enter the last name of the user.
Email Address*
Enter the email address of the user.