iiNet BizPhone User manual

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Inside this guide you will find information on how to use and configure the features and services on
offer. If you have any issues using your BizPhone service, please give our friendly Business Support
Team a call on 13 86 89 and we’ll be happy to help.
This guide covers both BizPhone Handset User plans (including Standard, Cordless, Premium and
SoftPhone plans) as well as BizPhone Line (ATA) plans.
As our product will continue to be upgraded with enhancements and new features, please ensure
you check the online version of this guide at your BizPhone Online Portal
(https://frontier.iinet.net.au/s/home) to get the most up-to-date information.
You can also find How To video guides for a range of core BizPhone features at
http://www.bizphone.net.au/howtovideos.

iiNet BizPhone has many configurable features allowing you to customise your phone to suit you
best.
BizPhone Administrator
The Administrator will have access to the Frontier Admin portal to set or modify the BizPhone
phone system and end user configuration options, such as:
Group Level configuration options
Configuration of any existing phone/user settings (Call Forward, Do Not Disturb, etc)
The username and password for the Administrator account is emailed to your account contact
along with the Service Completion Advice.
Log in to the Portal
To log in to the BizPhone Frontier Admin portal go to https://frontier.iinet.net.au/s/login via your
web browser, where the following will be displayed:
Enter the BizPhone Admin’s username and password.

Once you log in to the Frontier portal, the below page (Main page) will appear.
For details on how to use and configure each of the BizPhone features, please refer to the relevant
sections of this document.

The Basic User Features (per user) are available across all handsets. They are configurable from the
Frontier Admin portal. Alternatively, some of these features are configurable via the user handsets
as well.
To access the Basic User Features, go to the users section under BizPhone Admin (bottom part of
the screen) and click on the icon for each user that you wish to configure.
For example, in the below screen there are 4 users that you can configure.

Once you click the icon next to the BizPhone user, the Basic User Features page below will
appear (for BizPhone Handset Users).
If the user has a BizPhone Line (ATA) plan, the below Basic User Features page will appear. It has
fewer menu items (Features) compared to a BizPhone Handset User.

Notes:
-The extension of the user is the last 5 digits of their full geographical phone number. For any
extension starting with “000”, the system will automatically replace the first or the leading
digit of the extension with “1”. For example, if the extension is 000xx, it will become 100xx.
For internal use, users need to ring 100xx to reach the users.
-The phone number of each user is displayed next to the Service details of the Basic User
Features page.
To return to the main page without changes, click on the icon located at the top right of each
BizPhone User page.
To configure each of the Basic User Features, refer to the relevant sections.

Call Forward No Answer forwards incoming calls to a particular phone number if the user does not
answer the call in a specific time period.
Note: If Call Waiting is on and a call is waiting, it will be redirected after that time period.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied to all
future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward “No Answer” to active by clicking on
or inactive by clicking on . If the status is set to active, you need to
enter a valid 10-digit phone or mobile number to forward all calls to.
Alternatively, you can also forward calls to the Voice Mail by entering *55 in
front of the 10-digit phone number or in front of the extension.
Click “Update” at the bottom of the screen to save the changes.
How to override on handset:
To de-activate the Call Forward No Answer feature, lift the handset and dial
*93.
Or you can also use the handset menu to de-activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Disabled -> Save.
Other Handsets: Menu -> Call Control -> Call Forward -> No Answer -> Disabled -> Save.
To activate, lift the handset and dial *92 and enter the phone number to
forward the calls to.
Or you can also use the handset menu to activate this feature:
DECT Handset: OK -> Call Features -> Call Forward -> OK -> Enabled (enter the number to
forward calls to under Target) -> Save.
Other Handsets: Menu -> Call Control -> Call Forward -> No Answer -> Enabled (enter the
number to forward calls to) -> Save.
Call Forward Busy forwards incoming calls to a particular phone number if the user is on a call.
Note: Call Waiting override Call Forward Busy.
How do you use it?
By changing the user’s settings in Frontier, your preference will then be applied to all
future calls.
Default setting: Off
How to set in Frontier:
Change the status next to Call Forward ”Busy” to active by clicking on or
inactive by clicking on . If the status is set to active, you need to enter a
valid 10-digit phone or mobile number to forward all calls to.