8
How long is the IKEA guarantee valid?
required as proof of purchase. If service work is carried out under
appliance.
Who will execute the service?
service operations or authorized service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which have been
caused by faulty construction or material faults from the date
not covered under this guarantee?” Within the guarantee period,
the costs to remedy the fault e.g. repairs, parts, labour and travel
will be covered, provided that the appliance is accessible for
What will IKEA do to correct the problem?
decide, at its sole discretion, if it is covered under this guarantee.
service partner through its own service operations, will then, at
its sole discretion, either repair the defective product or replace it
with the same or a comparable product.
What is not covered under this guarantee?
•
• Deliberate or negligent damage, damage caused by failure
to observe operating instructions, incorrect installation or by
connection to the wrong voltage, damage caused by chemical
or electrochemical reaction, rust, corrosion or water damage
lime in the water supply, damage caused by abnormal
environmental conditions.
• Consumable parts including batteries and lamps.
•
normal use of the appliance, including any scratches and
• Accidental damage caused by foreign objects or substances
soap drawers.
•
crockery and cutlery baskets, feed and drainage pipes, seals,
lamps and lamp covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved to have been
caused by production faults.
• Cases where no fault could be found during a technician’s
visit.
•
non-original parts have been used.
•
• The use of the appliance in a non-domestic environment i.e.
professional use.
• Transportation damages. If a customer transports the product
delivers the product to the customer’s delivery address, then
damage to the product that occurs during this delivery will be
•
appliance.
•
authorized service partner repairs or replaces the appliance
under the terms of this guarantee, the appointed Service
Provider or its authorized service partner will reinstall the
repaired appliance or install the replacement, if necessary.
• This does not apply within Ireland, customer should contact
Service Provider for further information.
(just for GB)
These restrictions do not apply to fault-free work carried out by
country.
How country law applies
do not limit in any way consumer rights described in the local
legislation.
Area of validity
the framework of the guarantee conditions normal in the new
country.
An obligation to carry out services in the framework of the
- the Assembly Instructions and User Manual Safety
Information.
The dedicated AFTER SALES for IKEA appliances
To ensure that we provide you with the best assistance, please
before contacting us.
How to reach us if you need our service
Please refer to the last page
of this manual for the full list
Service Centre and relative
national phone numbers.
In order to provide you a quicker service, we recommend
Always refer to the numbers listed in the booklet of the
always refer to the IKEA article number (8 digit code)
and 12 digit service number placed on the rating plate of
SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee
have purchased.
Do you need extra help?
For any additional questions not related to After Sales of your
We recommend you read the appliance documentation carefully
before contacting us.
IKEA GUARANTEE
ENGLISH
