Infortrend EonStor GSe Pro 3000 Series User manual

Infortrend EonStor GSe Pro 3000 Series
Hardware Manual
Version 1.2

Legal Information
2
Legal Information
All Infortrend products, including the product customers have purchased from
Infortrend, shall be subject to the latest Standard Warranty Policy available on the
Infortrend website: http://www.infortrend.com/global/Support/Warranty
Infortrend may from time to time modify, update or upgrade the software, firmware or
any accompanying user documentation without any prior notice. Infortrend will
provide access to these new software, firmware or documentation releases from
certain download sections of our website or through our service partners. Customer
shall be responsible for maintaining updated version of the software, firmware or
other documentation by downloading or obtaining from Infortrend, and installing
designated updated code, including but not limited to firmware, microcode, basic
input/out system code, utility programs, device drivers, and diagnostics delivered
with Infortrend product.
Before installing any software, applications or components provided by a third party,
customer should ensure that they are compatible and interoperable with Infortrend
product by checking in advance with Infortrend. Customer is solely responsible for
ensuring the compatibility and interoperability of the third party’s products with
Infortrend product. Customer is further solely responsible for ensuring its systems,
software, and data are adequately backed up as a precaution against possible
failures, alternation, or loss.
For any questions of hardware/ software compatibility, and the update/ upgrade code,
customer should contact Infortrend sales representative or technical support for
assistance.
To the extent permitted by applicable laws, Infortrend shall NOT be responsible for
any interoperability or compatibility issues that may arise when (1) products, software,
or options not certified and supported by Infortrend are used; (2) configurations not
certified and supported by Infortrend are used; (3) parts intended for one system are
installed in another system of different make or model.

Contact Information
3
Contact Information
Worldwide offices
To contact one of our world wide offices visit the following web site:
Contact Infortrend
Customer Support
Contact your system vendor or visit the following support site:
EonStor GSe Pro Support

Copyright Notice
4
Copyright Notice
All rights reserved. This publication may not be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language
or computer language, in any form or by any means, electronic,
mechanical, magnetic, optical, chemical, manual or otherwise, without
the prior written consent of Infortrend Technology, Inc.
Disclaimer
Infortrend Technology makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Infortrend Technology reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation to notify any person of such revisions or changes.
Product specifications are also subject to change without prior notice.
Trademarks
Infortrend, the Infortrend logo, EonOne, SANWatch, ESVA, EonStor DS,
EonStor GS(e), EonNAS, and EonPath are registered trademarks of
Infortrend Technology, Inc. Other names prefixed with “IFT” and “ES” are
trademarks of Infortrend Technology, Inc.
Windows is a registered trademark of Microsoft Corporation.
Mac OS X is a registered trademark of Apple Computer, Inc.
Linux is a trademark of Linus Torvalds.
All other names, brands, products or services are trademarks or
registered trademarks of their respective owners.

Safety Precautions
Safety Precautions
Read these instructions carefully before you install, operate, or transport the system
and expansion enclosures.
Energy Hazards Precaution
This equipment is intended to be used in Restrict Access Location, like computer
room. The access can only be gained by SERVICE PERSONS or by USERS who
have been instructed about the metal chassis of the equipment is have energy
hazards that service persons have to pay special attention or take special protection
before touching it. Further, the access is through the use of key or security identity
system. Only authorized by well trained professional person can access the restrict
access location.
Installation and Operation
Install the rack cabinet and the associated equipment at a site where
the ambient temperature (special room cooling equipment may be
required) stays lower than:
a. 35C ~ if your system has a BBU
b. 40C ~ if your system does not have a BBU
Install the power source socket outlet near the enclosure where it is
easily accessible and ground the rack cabinet.
Secure airflow clearance inside and around the rack cabinet.
- Secure an 18 to 20cm clearance on the rear side.
- Do not cover the enclosure openings.
- Route the cables inside the rack cabinet.
- Do not leave drive bays empty as it will affect airflow efficiency.
Secure each enclosure module using its retaining screws.
Place power cords and other cables away from foot traffic. Do not place
items on top of power cords and make sure they do not rest against
data cables.
Install all modules to the enclosure before powering-on systems.

Safety Precautions
6
Ensure that the correct power range is being used before powering-on.
DO NOT remove covers or replaceable modules if they are not faulty.
If the system is not going to be used for a long period of time,
disconnect it from the power mains to avoid transient over-voltage.
For power source redundancy, please make sure that the two PSUs are
plugged into two different power sources (i.e. Different circuit breakers).
Service and Maintenance
Keep the faulty module in place until you have a replacement unit; an
empty module greatly affects the airflow efficiency within the enclosure.
During service operation, place the enclosure on soft and clean surface
to prevent exterior damage. Do not place tools or other items on top.
When transporting the enclosure, repackage all disk drives separately in
the original package foam blocks. Replaceable modules can stay in the
enclosure if you are using the original package; if not, repackage them
separately as well.
Disconnect the power cords before servicing or cleaning the enclosure.
Use a slightly moistened paper sheet or cloth for cleaning. Avoid using
liquid or sprayed detergent.
When replacing components, insert them as gently as possible while
assuring full engagement. Vibration and shock can easily damage hard
drives.
Only qualified service personnel should open the enclosure.
Contact service personnel if any of the following situations occurs:
- The power cord or plug is damaged.
- The enclosure has been exposed to moisture.
- The system has not been working properly.
- The enclosure was dropped against a hard surface.
- The enclosure shows obvious signs of breakage.
To move the enclosure, more than one person might be necessary due
to its weight. Drives should be removed from the enclosure beforehand.

Safety Precautions
7
Important Notice
The use of Infortrend certified components is strongly recommended to ensure
compatibility, quality and normal operation with your Infortrend products. Please
contact your distributor for a list of Infortrend certified components (e.g. SFP, SFP+,
HBA card, iSCSI cable, FC cable, memory module, etc.).
ESD Precautions
Handle the modules by their retention screws, ejector levers, or the
module’s metal frame/faceplate only. Avoid touching the PCB boards or
connector pins.
Use a grounded wrist strap and an anti-static work pad to discharge
static electricity when installing or operating the enclosure.
Avoid dust, debris, carpets, plastic, vinyl, and Styrofoam in your work
area.
Do not remove any module or component from its anti-static bag before
installation takes place.
Drives must not be stacked on top of each other without their protective
drive trays. Even when drives are fixed in the drive trays, contacting the
exposed PCB or rear-side interface may damage the drives.

About This Manual
About This Manual
The manual introduces hardware components of the GSe Pro 3000 series systems and
corresponding expansion enclosures. It also describes how to install, monitor, and maintain
them.
For non-serviceable components, please contact our support sites.
Firmware operation: Consult the Firmware User Manual on the CD-ROM.
EonOne: Consult the respective User Manual on the CD-ROM.
Revision History
Version
Date
Description
1.0
May 2017
Initial release
1.1
May 2017
Added SAS 12G expansion board installation note
1.2
Sep. 2017
Added 3008 model

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Table of Contents
Legal Information ..............................................................2
Contact Information...........................................................3
Copyright Notice................................................................ 4
Safety Precautions............................................................5
Energy Hazards Precaution.........................................................................5
Installation and Operation............................................................................5
Service and Maintenance............................................................................6
Important Notice ..........................................................................................7
ESD Precautions .........................................................................................7
About This Manual ............................................................8
Revision History...........................................................................................8
Table of Contents ..............................................................9
Introduction ..................................................................... 15
Product Overview ......................................................................................15
Model Naming Conventions....................................................................... 15
Model Variations........................................................................................ 16
Major Components ....................................................................................17
Controller and Interface............................................................................. 17

10
Expansion Enclosure Controller and Interface........................................... 17
Power supply unit with built-in cooling module........................................... 18
The Rear Panel .........................................................................................19
Connection between the system and expansion enclosure(s).................... 19
Chassis......................................................................................................20
Front Panel................................................................................................ 20
Rear Panel ................................................................................................ 22
Internal Backplane..................................................................................... 24
Front Panel Components...........................................................................25
LED Panel................................................................................................. 25
Drive Tray Bezel........................................................................................ 26
Rear Panel Components ...........................................................................27
System Controller Module.......................................................................... 27
Controller Module of Expansion Enclosures............................................... 29
Cache Backup Module & Super Capacitor (3012 & 3016 models only)...... 30
PSU & Cooling Module.............................................................................. 31
System Monitoring Features......................................................................33
Expansion Enclosure Support.................................................................... 33
Expansion Enclosure Status Monitoring..................................................... 34
I2C bus...................................................................................................... 34
Firmware (FW) and Management Software Suite ...................................... 34
Audible Alarms........................................................................................... 34
Hot-swapping.............................................................................................35
Hardware Installation ......................................................36
Installation Prerequisites............................................................................36
Installation Procedures Overview ..............................................................37
Unpacking the System...............................................................................38
Box contents.............................................................................................. 38
Preinstalled Components........................................................................... 38
Components to be installed ....................................................................... 38

11
Installing Hard Drives.................................................................................39
Hard Drive Installation Prerequisites.......................................................... 39
Hard Drive Designation.............................................................................. 41
Installing the Hard Drive into Drive Tray..................................................... 42
Installing the Hard Drive Tray into the Enclosure ....................................... 43
Installing / Removing Controller.................................................................44
Removing the Controller............................................................................ 44
Installing the Controller.............................................................................. 45
Installing CBM (optional, 3012 & 3016 models only) .................................47
Supercapacitor Installation Notes .............................................................. 47
Supercapacitor Installation Steps............................................................... 47
Installing Host Boards................................................................................50
System Connection......................................................... 53
General Considerations on Making Connections.......................................53
Host-Side Topologies................................................................................. 54
Host-Side Parameters ............................................................................... 54
Maximum Concurrent Host LUN Connection (“Nexus” in SCSI)................. 55
Maximum Queued I/O Count..................................................................... 55
Fibre-Host Connections.............................................................................56
Fibre-Host Topologies................................................................................ 58
Fibre Cabling............................................................................................. 59
DAS (Direct-Attached) Connection ............................................................ 60
Switched Fabric Connection...................................................................... 62
DAS (Direct-Attached Storage) Connection with Redundant Host Path ..... 64
DAS (Direct-Attached Storage) Connection to Two Servers....................... 65
Ethernet-Host Connections........................................................................66
Network & Host Connection Topologies..................................................... 67
Single-Controller with Fault-Tolerant Path.................................................. 68
Expansion Enclosure Connections............................................................69
SAS Expansion Enclosure Configuration................................................... 69

12
Configuration Rules................................................................................... 70
Single-Controller Expansion Connection.................................................... 71
Management Console Connections...........................................................72
Connecting the system to external consoles.............................................. 72
Power Connections....................................................................................73
Checklist.................................................................................................... 73
Power Cords Connections......................................................................... 74
Power on Procedure.................................................................................. 75
Power on Status Check ............................................................................. 76
Power off Procedure.................................................................................. 77
System Monitoring ..........................................................78
Monitoring Features...................................................................................78
LED Panel .................................................................................................79
Drive Tray LED ..........................................................................................81
Controller LEDs .........................................................................................82
1G Ethernet Management Port LEDs........................................................85
10G Ethernet Port LEDs............................................................................86
16G Fibre Channel Port LEDs...................................................................87
8G Fibre Channel Port LEDs.....................................................................88
Converged Host Board..............................................................................89
Controller LED for 12G SAS Expansion Enclosure Models.......................90
PSU & Built-in Cooling Module LEDs ........................................................92
Alarms and I2C Bus...................................................................................93
Audible Alarms........................................................................................... 93
I2C ............................................................................................................. 93
System Maintenance.......................................................94
Restoring Default System Settings............................................................95
Restoring Default Settings......................................................................... 95

13
Replacing the Controller Module ...............................................................96
Replacing the Host Board..........................................................................99
Replacing Memory Module(s)..................................................................100
Replacing the Cache Backup Module (CBM) ..........................................101
Super Capacitor Fault Conditions and Precautions.................................. 101
Replacing the Supercapacitor.................................................................. 102
Replacing the Power Supply / Cooling Module........................................103
Detecting a Failed PSU ........................................................................... 103
Replacing Power Supply Unit .................................................................. 104
Replacing a Hard Drive............................................................................107
Appendix .......................................................................109
Technical Specifications...........................................................................109
Host Board Interface................................................................................ 109
Power Supply ...........................................................................................110
Dimensions...............................................................................................111
Environment .............................................................................................111
Certifications............................................................................................112
Summary..................................................................................................112
Declaration of the Presence Condition of the Restricted
Substances Marking...................................................... 113
Slide Rail Kit Installation Guide..................................... 115
Slide Rail Kits ..........................................................................................115
Enclosure Installation Prerequisites.........................................................115
Unpacking the System.............................................................................116
Component Installation Procedure...........................................................116
Tools Required.........................................................................................116

14
Rack Ear Mount Kit..................................................................................117
Kit Contents..............................................................................................117
Installation Procedure...............................................................................118
Slide Rail Kit............................................................................................120
Kit Contents............................................................................................. 120
Installation Procedure.............................................................................. 121
Once Mounted.........................................................................................124
Safety Reminders....................................................................................124

15
Introduction
Product Overview
This manual introduces Infortrend GSe Pro 3000 series systems that support 6Gbps
SATA hard drives. The enclosure is designed to utilize 2.5”or 3.5” hard drives. Drive
capacity can be expanded by attaching expansion enclosures.
Model Naming Conventions
The naming rules for systems are explained in the example below:
GSe Pro 3012T GSe Pro(A) + 3(B) + 0(C) + 12(D) + T(E) + RP(F) + C(G)
Designation
Description
(A)
GSe Pro = EonStor GSe Pro systems
(B)
The number that indicates family series.
1 = entry-level SMB
2 = mid-level SMB
3 = high-level SMB
(C)
The number that indicates generation
0 = first generation
(D)
The number that indicates bay count.
08 = 2U system, 8-bay
12 = 2U system,12-bay
16 = 3U system,16-bay
(E)
The letter that indicates CPU performance.
Null = standard performance
T = advanced performance
(F)
Indicates PSU type.
SP: single PSU
RP: redundant PSU
(G)
Indicates DDR type.

16
Model Variations
The systems can store hard drives and control the entire storage array while
expansion enclosures connect to the system and allow storage capacity expansion
by adding more hard drives. Hard drive limitation(s) may vary model to model.
EonStor GSe Pro 3008
EonStor GSe Pro 3012
EonStor GSe Pro 3016

17
Major Components
NOTE
Upon receiving your system, check the package contents against the included
Unpacking List. If module(s) are missing, please contact your system vendor
immediately.
Controller and Interface
Each controller comes with pre-installed DIMM module(s).
The traditional battery backup is replaced by an innovative Cache Backup Module
methodology (CBM) (3012 & 3016 models only) which consists of a super capacitor
and a flash backup module (FBM). Cached data is quickly distributed to a flash
backup module for permanent storage with the support of the super capacitor in the
event of a power outage. The advantage of a super capacitor is its very fast charging
time. The super capacitor is charged within a few minutes and available to distribute
power to the controller, so the cached data can be saved immediately and
permanently in flash backup module (FBM).
The embedded firmware features intelligent algorithms, such as power-saving
modes, variable fan speeds, and exiled drive handling, making this model a greener
choice.
Expansion Enclosure Controller and Interface
The enclosure is managed by expander controllers that distribute data flow to
individual disk drives and report operating status through a proprietary enclosure
service via in-band protocols. The enclosure, along with other expansion enclosures,
connects to the system and serves as a building block of a scalable configuration.
In terms of supported protocols, the firmware supports communications with
enclosure devices, SATA disk drives and as the system featuring SAS expansion
ports.
In terms of physical connection, the SAS interface provides ease of cabling through
the SAS 12G host board. With a backplane adapting SAS or SATA drives, the system
supports enterprise-class SAS, Near-line SAS, cost-effective SATA-II or SATA-III
hard drives or SSDs, and is ideal for adding large capacity to a storage pool.

18
Power supply unit with built-in cooling module
Cooling module is built into the power supply unit (PSU) to protect the system from
overheating. The two hot-swappable PSUs provide constant power to the system.
The modular nature of the system and the easy accessibility to all major components
ensure ease of maintenance.

19
The Rear Panel
2U models (3008 model)
2U models (3012 model)
3U models
Connection between the system and expansion enclosure(s)
The following rule applies when connecting the system and expansion enclosure(s):
Single-Controller system connects to Single-Controller expansion enclosure.

20
Chassis
The chassis is rugged constructed and divided into front and rear sections. The
chassis is designed to be installed into a rack or cabinet.
Front Panel
2U models (3008 model)
2U models (3012 model)
3U models
Hard drive trays (1): Each drive tray is hot-swappable and holds a 2.5 / 3.5-inch
hard drive.
LED Panel (2): It contains Service / Power / Cooling Fan / Thermal / System LED