Infortrend EonNAS 3000 series User manual

Infortrend Hardware Manual
EonNAS 3000 Series

Legal Information
Legal Information
All Infortrend products, including the product customers have purchased from
Infortrend, shall be subject to the latest Standard Warranty Policy available on the
Infortrend website: http://www.infortrend.com/global/Support/Warranty
Infortrend may from time to time modify, update or upgrade the software, firmware or
any accompanying user documentation without any prior notice. Infortrend will
provide access to these new software, firmware or documentation releases from
certain download sections of our website or through our service partners. Customer
shall be responsible for maintaining updated version of the software, firmware or
other documentation by downloading or obtaining from Infortrend, and installing
designated updated code, including but not limited to firmware, microcode, basic
input/out system code, utility programs, device drivers, and diagnostics delivered
with Infortrend product.
Before installing any software, applications or components provided by a third party,
customer should ensure that they are compatible and interoperable with Infortrend
product by checking in advance with Infortrend. Customer is solely responsible for
ensuring the compatibility and interoperability of the third party’s products with
Infortrend product. Customer is further solely responsible for ensuring its systems,
software, and data are adequately backed up as a precaution against possible
failures, alternation, or loss.
For any questions of hardware/ software compatibility, and the update/ upgrade code,
customer should contact Infortrend sales representative or technical support for
assistance.
To the extent permitted by applicable laws, Infortrend shall NOT be responsible for
any interoperability or compatibility issues that may arise when (1) products, software,
or options not certified and supported by Infortrend are used; (2) configurations not
certified and supported by Infortrend are used; (3) parts intended for one system are
installed in another system of different make or model.

Contact Information
Contact Information
Customer Support Contact your system vendor or visit the following support sites.


EonStor DS Support
ESVA Support
EonNAS Support
Headquarters
(Taiwan)
Infortrend Technology, Inc.
8F, No. 102, Sec. 3, Jhongshan Rd., Jhonghe Dist., New Taipei City 235, Taiwan
Tel: [phone] Fax: [phone] Email, Technical Support, Website
Japan Infortrend Japan, Inc.
6F Okayasu Bldg., 1-7-14 Shibaura, Minato-Ku, Tokyo, 105-0023 Japan
Tel: [phone] Fax: [phone] Email, Technical Support, Website
Americas Infortrend Corporation
435 Lakeside Dr. Sunnyvale, CA. 94085, USA
Tel: [phone] Fax: [phone] Email, Technical Support, Website
US East Coast Office
4 Northeastern Blvd. Suite 21B, Nashua, NH, 03062, USA
Tel: [phone] Fax: [phone] Email, Technical Support, Website
China Infortrend Technology, Ltd.
Room 1210, West Wing, Tower One, Junefield Plaza No.6 Xuanwumen Street, Xuanwu District,
Beijing, China
Tel: [phone] Fax: [phone] Email, Technical Support, Website
Europe (EMEA) Infortrend Europe LTD.
1 Cherrywood, Stag Oak Lane Chineham Business Park Basingstoke, Hampshire RG24 8WF, UK
Tel: [phone] Fax: [phone] Email, Technical Support, Website
Germany/ Infortrend Deutschland GmbH
Wappenhalle Business Center Konrad-Zuse-Platz 8, 81829 Munich, Germany
Tel: [phone] Fax: [phone] Email, Technical Support, Website

Copyright Notice
Copyright Notice
All rights reserved. This publication may not be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language or
computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written
consent of Infortrend Technology, Inc.
Disclaimer Infortrend Technology makes no representations or warranties with respect to
the contents hereof and specifically disclaims any implied warranties of
merchantability or fitness for any particular purpose. Furthermore, Infortrend
Technology reserves the right to revise this publication and to make changes
from time to time in the content hereof without obligation to notify any person of
such revisions or changes. Product specifications are also subject to change
without prior notice.
Trademarks Infortrend, the Infortrend logo, SANWatch, ESVA, EonStor, EonStor DS,
EonNAS, and EonPath are registered trademarks of Infortrend Technology, Inc.
Other names prefixed with “IFT” and “ES” are trademarks of Infortrend
Technology, Inc.
Windows is a registered trademark of Microsoft Corporation.
Mac OS X is a registered trademark of Apple Computer, Inc.
Linux is a trademark of Linus Torvalds.
All other names, brands, products or services are trademarks or registered
trademarks of their respective owners.

Safety Precautions
Safety Precautions
Read these instructions carefully before you install, operate, or transport the system.
Install the rack cabinet and the associated equipment at a site where the ambient
temperature stays lower than 35°C.
Install the power source socket outlet near the enclosure where it is easily
accessible and ground the rack cabinet.
Secure airflow clearance inside and around the rack cabinet.
- Secure at least an 18 to 20cm clearance on the rear side of the enclosure.
- Do not cover enclosure openings.
- Route the cables inside the rack cabinet.
- Do not leave the drive bays empty. Always install drive trays even if without a
hard drive otherwise it will affect airflow efficiency of the enclosure.
Secure each enclosure module using its retaining screws.
Put the power cords and other cables away from foot traffic. Do not place items
over power cords and make sure they do not rest against data cables.
Install all modules to the enclosure before powering on the system.
Should a module fail, leave it in its place until you have the replacement item
on-hand to take its place.
Ensure that the correct power range is being used before powering the device.
None of the covers or replaceable modules should be removed during operation.
If the enclosure is not used for a long time, disconnect it from mains to avoid
transient over-voltage.
For power source redundancy, please make sure that the two PSUs are plugged
into two different power sources (ie. to different circuit breakers).
Compatibility Notice
The use of Infortrend certified components is strongly recommended to ensure
compatibility, quality and normal operation with your Infortrend products. Please
contact your distributor for a list of Infortrend certified components (eg. SFP, SFP+,
HBA card, iSCSI cable, FC cable, memory module, etc.).

Service and Maintenance
Service and Maintenance
Keep the faulty module in place until you have a replacement unit in hand; an
empty module greatly affects the efficiency of the airflow within the enclosure.
During service operation, place the enclosure on soft and clean surface to
prevent damaging its exterior. Do not place power tools or other items on top.
When transporting the enclosure, repackage all disk drives separately in the
original package foam blocks. Replaceable modules can stay in the enclosure if
you are using the original package; if not, repackage them separately as well.
Disconnect the power cords before servicing or cleaning the enclosure.
Use a slightly moistened paper sheet or cloth for cleaning. Avoid using liquid or
sprayed detergent.
When replacing components, insert them as gently as possible while assuring full
engagement. Vibration and shock can easily damage hard drives.
Only qualified service personnel should open the enclosure.
Contact service personnel if any of the following situations occurs:
- The power cord or plug is damaged.
- The enclosure has been exposed to moisture.
- The system has not been working properly.
- The enclosure was dropped against a hard surface.
- The enclosure shows obvious signs of breakage.
To move the enclosure, more than one person might be necessary due to its
weight. Drives should be removed from the enclosure beforehand.

ESD Precautions
ESD Precautions
Handle the modules by their retention screws, ejector levers, or the module’s
metal frame/faceplate only. Avoid touching the PCB boards or connector pins.
Use a grounded wrist strap and an anti-static work pad to discharge static
electricity when installing or operating the enclosure.
Avoid dust, debris, carpets, plastic, vinyl, and styrofoam in your work area.
Do not remove any module or component from its anti-static bag before
installation.
Drives must not be stacked on top of each other without their protective drive
trays. Even when drives are fixed in the drive trays, contacting the exposed PCB
or rear-side interface may damage the drives.

Table of Contents
Table of Contents
Legal Information...................................................................................................................2
Contact Information...............................................................................................................3
Copyright Notice....................................................................................................................4
Safety Precautions.................................................................................................................5
Compatibility Notice...............................................................................................................5
Service and Maintenance ......................................................................................................6
ESD Precautions....................................................................................................................7
Table of Contents...................................................................................................................8
About This Manual...............................................................................................................10
1Introduction
1.1 Product Overview.....................................................................................................11
1.1.1 Front panel components ...................................................................................12
1.1.2 Rear panel components....................................................................................13
1.1.3 Drive Slot Designation ......................................................................................14
1.1.4 Drive Tray .........................................................................................................14
1.1.5 Controller I/O.....................................................................................................15
1.2 Front Panel LEDs & Button Definitions..................................................................17
1.3 Rear Panel LEDs.......................................................................................................19
1.3.1 Host Management Port LEDs...........................................................................19
1.3.2 1Gb iSCSI Host Port LEDs...............................................................................20
1.3.3 10Gb iSCSI Host Port LEDs (Fibre)..................................................................21
1.3.4 10Gb iSCSI Host Port (RJ45)...........................................................................22
1.3.5 16Gb Fibre Channel Host Port LEDs................................................................23
1.3.6 PSU LEDs.........................................................................................................24
1.3.7 Cooling Module LED.........................................................................................25
1.4 System Monitoring Features...................................................................................26
1.4.1 Monitoring.........................................................................................................26
1.4.2 I2C bus .............................................................................................................26
1.4.3 Audible Alarms..................................................................................................26
1.5 Hot Swapping ...........................................................................................................27
2Hardware Installation
2.1 Before You Start........................................................................................................28
2.1.1 Hot-swappable components..............................................................................28
2.1.2 Airflow concerns................................................................................................28
2.2 Installing Hard Drives...............................................................................................29
2.2.1 Prerequisites.....................................................................................................29
2.2.2 Installing 2.5” HDD / Solid State Disk (SSD).....................................................31
2.2.3 Inserting the Drive into the Drive Tray...............................................................32
2.2.4 Inserting the Drive Tray into the Enclosure.......................................................33
2.3 Connections..............................................................................................................34
2.3.1 Connection Concept .........................................................................................34
2.3.2 SAS Expansion Port .........................................................................................35
2.3.3 Power Cable Connection..................................................................................38
2.3.4 Powering on the System...................................................................................39
2.3.5 EonNAS System Initialization............................................................................40
2.3.6 Configuring Your NAS System..........................................................................42
3System Maintenance
3.1 Replacing the Controller..........................................................................................45
3.2 Replacing the Cooling Module................................................................................46
3.3 Replacing the Power Supply...................................................................................47
3.3.1 PSU (Type I) .....................................................................................................47
3.3.2 PSU (Type II) ....................................................................................................48

9
3.4 Replacing / Installing a Memory Module.................................................................50
3.4.1 Default and Upgrade DRAM Installation Slots ..................................................50
3.4.2 Replacing / Installing a DRAM Module..............................................................52
3.5 Replacing Hard Drives.............................................................................................53
3.5.1 Detecting a Failed Hard Drive...........................................................................53
3.5.2 Replacing a Hard Drive.....................................................................................53
4Appendix
4.1 Technical Specifications..........................................................................................56
4.1.1 Hardware ..........................................................................................................56
4.1.2 Operating Environment.....................................................................................56
4.1.3 Power Supply....................................................................................................56
4.2 Certifications ............................................................................................................57
4.2.1 Summary ..........................................................................................................57
5Slide Rail Kit Installation Guide
5.1 Enclosure Installation Prerequisites.......................................................................58
5.2 IFT-9373 / 9CC / 9N1 Slide Rail Kit...........................................................................60
5.2.1 IFT-9373 / 9CC / 9N1 Kit Contents ...................................................................60
5.2.2 Installation Procedure.......................................................................................61
5.2.3 Removing the Enclosure...................................................................................64
5.3 Slide Rail Kit .............................................................................................................65
5.3.1 Kit Contents ......................................................................................................65
5.3.2 Installation Procedure.......................................................................................66
Once Installed.......................................................................................................................68
Safety Reminders.................................................................................................................68

EonNAS 3000 Series Hardware Manual
10
About This Manual
This manual introduces the hardware components of EonNAS unified storage
system and describes how to install and maintain them.
For the following subjects, consult other resources for more information:
Components that are not user-serviceable. Please contact our support sites.
Software operation: Consult the User Manual in the CD-ROM.
Revision History
Version Date Description
1.0 Apr. 2011 Initial release
1.1 Ju., 2011
Updated memory installation guide.
Added EonNAS 3230.
1.2 Nov. 2011 Copyright and Contact update.
1.3 Dec. 2011 Added 3220-1 / 3230-1 / 3230-2 / 3230-3 models.
1.4 Jan. 2012 Added SSD installation instructions.
1.5 May 2012
Updated memory upgrade / installation.
Updated JBOD rotary ID.
Updated Certifications.
1.6 Aug. 2012 Added EonNAS 3310 & 3510 (rear panel & memory
configuration).
1.7 Aug. 2012 Updated 10Gb iSCSI descriptions.
1.8 Aug. 2013
Updated Americas contact information.
Updated USB ports reserved for maintenance purposes only!
Added EonNAS 3012 and 3016 models.
1.9 Oct. 2013 Updated hard drive configuration.
2.0 Nov. 2013 Updated initialization process.
2.1 Jun. 2014 Updated EonOne information.
2.2 Jun. 2014 Removed generic NAS systems (3x10, 3x20 and 3x30)
Added 3000-1 models
2.3 Jul. 2014 Added 3012-1 systems

EonNAS 3000 Series Hardware Manual
11
1 Introduction
1.1 Product Overview
The NAS series server is a high-performance storage appliance for sharing files and
volumes across Ethernet network. Network Attached Storage (NAS) separates
application servers and data, and stores data on storage devices that perform
dedicated file serving tasks. It is a dedicated, high-performance system providing
files or shares for numerous clients to access. The advantages offered include:
Improved performance based upon dedicated file service processing
Ease of administration
The ability to serve a common set of files to a heterogeneous client population
Ease of installation
High bandwidth connectivity on selected models (iSCSI / SAS / Fibre) to RAID
SAS port for JBOD storage expansion
The NAS System comes with one of the four configured options that you may choose
to purchase from and will be ready-configured by your vendor.
Host Connectivity
Models
4x 1Gb
iSCSI Option 1 Option 2 Option 3 Option 4
EonNAS 3000 series V
Option Host board expansion
1 Add-on 4x 1Gb iSCSI host ports
2 Add-on 2x 10Gb iSCSI host ports (SFP+)
3 Add-on 2x 10Gb iSCSI host ports (RJ45)
4 Add-on 2x 16Gb FIbre host ports

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1.1.1 Front panel components
The Front panel has a column of system status LEDs (1), hard drive slots (2) and
power button (3).
1
2
33
System status LEDs (1):A 16 characters x 2 rows LCD panel and
function keys allows you to view system events and configure the
firmware.
Drive trays (2):Each drive tray is hot-swappable and holds a 3.5-inch
hard drive.
Handles (3): There are handles on both sides of the enclosure for users
to pull / push the enclosure out and into the cabinet.
Power button (4): For some systems, the power button is located at the
front and some at the rear.

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1.1.2 Rear panel components
Rear panel components comprise of power supply units (1), controller A (2) &
controller B (3) and dummy cage or expansion host ports (4).
1
2
3
4
4
12
3
4 4
1
12
34
4

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14
1.1.3 Drive Slot Designation
Slot 1 (ID0) Slot 2 (ID1) Slot 3 (ID2) Slot 4 (ID3)
Slot 5 (ID4) Slot 6 (ID5) Slot 7 (ID6) Slot 8 (ID7)
Slot 9 (ID8) Slot 10 (ID9) Slot 11 (ID10) Slot 12 (ID11)
Slot 13 (ID12) Slot 14 (ID13) Slot 15 (ID14) Slot 16 (ID15)
1.1.4 Drive Tray
1
2
3
4
2
1
3
4
The drive tray is designed to accommodate separately purchased 3.5-inch SAS or
SATAinterface hard disk drives. There is a rotary bezel lock (1) that secures the drive
tray in chassis, while a release button (2) can be used when retrieving disk drives
from the chassis. To the right of the bezel plate, there is a drive busy LED (3) and a
power status LED (4).
No. Item Description
1. Rotary bezel lock The rotary bezel lock secures drive trays in bay and
prevents disconnection
2. Release button The release button opens the front bezel.
3. Drive Busy LED
FLASHING BLUE indicates data is being written to
or read from the drive. The drive is busy.
OFF indicates that there is no activity on the disk
drive.
4. Power Status
LED
GREEN indicates the drive bay is populated and
working normally.
Red indicates the disk drive has failed, or a
connection problem has occurred.

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15
1.1.5 Controller I/O
12 3 4 5
6
12
34
5
6
1 2
345 6
1
23
45
6
Item Description
1. 1Gb iSCSI host
ports
The 1Gb iSCSI host ports are for host connections and can be
trunked.
2. Serial Port The serial port is for maintenance purposes.
3. USB ports The USB ports are for connecting to external devices.
4. Host
management port
The host management port is for accessing and configuring the
system (default IP addresses controller A: 10.0.0.2 / controller
B: 10.0.0.3).
5. SAS Exp. Port The SAS expansion port is for JBOD storage connections.

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16
6. Add-on
expansion
connectivity ports
The high speed expansion connectivity ports apply to selected
models. It is used for connecting to RAID storage devices.
Add-on expansion connectivity ports
•For selected models with additional 1Gb iSCSI host ports
•For selected models with 10Gb iSCSI SFP connections
10Gb iSCSI Fibre 10Gb iSCSI RJ45
•For selected models with 8/16Gb iSCSI SFP connections
16Gb Fibre

EonNAS 3000 Series Hardware Manual
17
1.2 Front Panel LEDs & Button Definitions
The NAS system is equipped system LED indicators on its left-hand side chassis ear.
These LEDs provide constant monitoring of basic system statuses, and visual cues
to system health. The Service LED will light up in the event of controller, power
supply, cooling fan failures, or enclosure events that require maintenance services.
No. Name Color Status
1. Service White
White indicates the system is being
serviced or is requiring services.
OFF indicates the system is not being
serviced nor is requiring services.
2. Power Green /
Amber
Green indicates the power supply unit is
operating properly.

EonNAS 3000 Series Hardware Manual
18
Amberindicates the power supply unit
has failed.
3. Cooling
fan
Green /
Amber
Green indicates the cooling fan is
operating properly.
Amber indicates there is a cooling fan
failure in the system.
4. Thermal Green /
Amber
Green indicates the internal temperature
is within the safety threshold.
Amber indicates the internal temperature
has exceeded the safety threshold.
5. System
fault
Green /
Amber
Green indicates the system is operating
normally.
Amber indicates the system has
encountered abnormal conditions:
6. Power
button N/A
Press and release instantly to turn on the
system.
To force system to shutdown, press
and hold till system shuts down!
Note: Some systems’ power button is
located at the rear.
7.
Mute/
service
button
N/A
Press the button once mutes the audible
alarm.
Press and hold for more than two
seconds sends a service notification to
the host computer.
WARNING
If critical faults are indicated on the front status LED panel, verify the cause of the
problem as soon as possible and contact your system vendor and arrange for a
replacement module.

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19
1.3 Rear Panel LEDs
1.3.1 Host Management Port LEDs
1 2
No. Item Status
1. Speed LED Green indicates GbE connection established
Off indicates 100Mb connection established
2. Link Status LED Amber indicates connection established
Flashing amber indicates data activity

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20
1.3.2 1Gb iSCSI Host Port LEDs
12
No. Item Status
1. Speed LED Green indicates GbE connection established
Off indicates 10/100 connection established
2. Link Status LED Amber indicates connection established
Flashing amber indicates data activity