Inner Range SkyGuard IGM User manual

SkyGuard Interactive Gateway Module. Rev.1.4. May. 2017 1
P/N: SKY-RE927X
Installation & Operation Manual.
Rev: 1.4
The SkyGuard Interactive Gateway Module (IGM) connects to a Paradox™ MG5050, Honeywell
Vista™, DSC PowerSeries™ or NX® panel and provides full smartphone app control of the panel
plus home automation features using its inbuilt Z-Wave radio module.
The IGM connects to the SkyGuard Cloud via its inbuilt 3G modem and SIM card.
The SkyGuard IGM is wired to the alarm panel’s Keypad bus and incorporates a selection switch
allowing the technician to field configure the device based on the type of system it is installed on.
Inner Range Pty. Ltd.
www.innerrange.com Ph: [phone]

SkyGuard Interactive Gateway Module. Rev.1.4. May. 2017 2
INTRODUCTION
SkyGuard IGM Features
Compatible Panels
•Simple installation.
•3G SIM polled communications path.
•Secure 128Bit AES Encrypted data transmission.
•Remote Firmware upgrade capability.
•Contact-ID format.
•Compact and versatile form factor.
•12V DC Supply Voltage.
•Paradox Magellan MG5050
•Honeywell Vista® 15P and 20P
•DSC PowerSeries
•CADDX NX
•UTC Concord 4
Parts List
SkyGuard IGM Unit
Optional Accessories (Purchased separately)
Inbuilt Antenna
IGM-Paradox Interface Cable.
P/N: SKY-PDX-IGM-LEAD (Inner Range P/N: 995528)
Pre-installed 3G SIM
Installation manual (This document)
Specifications
Current Draw:
220 mA Nominal. 2A peak
Temperature Range:
-18°C to 50°C
Housing Dimensions:
101mm x 152mm x 26mm
Cellular:
3G GSM
Revision Functionality Table
Board Revision
Functionality
57-0027-05_RevA00
Vista15P/20P Compatibility Only
57-0027-05_RevA01 or Later
Vista15P/20P, DSC PowerSeries, CADDX NX & UTC Concord 4
compatible.

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CONTENTS
INTRODUCTION ............................................................................................................................2
SkyGuard IGM Features..............................................................................................................2
Compatible Panels......................................................................................................................2
Parts List.....................................................................................................................................2
Specifications..............................................................................................................................2
Revision Functionality Table........................................................................................................2
IGM ACCOUNT SETUP INSTRUCTIONS......................................................................................4
INSTALLATION & WIRING INSTRUCTIONS .................................................................................7
General .......................................................................................................................................7
LED Indicators.............................................................................................................................7
IGM Layout..................................................................................................................................8
GSM Signal Strength LEDs.........................................................................................................8
Paradox Programming and Connections.....................................................................................9
Vista 20P and Vista 15P Programming and Connections..........................................................10
DSC Power Series Programming and Connections...................................................................11
Caddx NX Programming and Connections................................................................................13
Concord Programming and Connections...................................................................................14
Operation......................................................................................................................................15
Event Reporting.........................................................................................................................15
Interactive Control.....................................................................................................................15
Z-Wave .....................................................................................................................................15
Using the RE927X as a Backup ................................................................................................15
Troubleshooting............................................................................................................................16
Links.............................................................................................................................................16

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IGM ACCOUNT SETUP INSTRUCTIONS
Your IGM account must be setup prior to installing the IGM on your panel.
1. Login to SkyCommand.com.au, go to Dealer devices and ‘Add Device’.
2. Select the SkyGuard device type.
3. Fill in the Device Settings for your site according to the following table.
Site Name
This will be displayed in the app and in the website.
Panel Type
The correct panel type must be selected for correct operation.
SkyGuard MAC Address
The 12-Digit Serial Number or MAC can be found on the Panel and is
entered in Hexadecimal format (i.e. Characters 0-9 and A-F only)
Interactive Plan
The correct plan must be selected to allow functionality.
Master Contact Name
Primary site user, this will appear in notifications and logs.
Phone Number
Contact number for the Master Contact.
Email Address
E-mail for the Master Contact.
Master Contact Login Name
Used to sign into the app and website. Can be up to 32 characters long
and may contain numbers, letters, @ (at) _ (underscore) and . (period)
characters.
Panel Master Code
4 Digits. Numbers 0-9 only.
Password
Must be between 6 and 16 characters long, and contain only numbers
and/or letters.
4. If the site will be professionally monitored, select ‘Yes’ and fill in the Monitoring Centre details
according to the table below. Otherwise, select ‘No’ and click ‘Next’.
Central Monitoring Station
Only allowed Monitoring Stations will be displayed.
If none are displayed please contact Inner Range.
Monitoring Plan
SkyGuard devices can only be monitored on the ‘P30 –SkyGuard 12
Hour’ plan.
Client Code
Enter the Client Code supplied by your monitoring centre.
This is in the format RL.CCCC
Where RL is the Receiver Line Number and CCCC is the Client Code.
Reporting Format
SkyGuard devices only report in ‘Contact ID’ format.
5. No additional features are available for SkyGuard devices. Click the ‘Next’ button.
6. Review the summary of the enrolment wizard. If any changes are required, you can navigate
back and update the details.

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7. Once the details are correct, click ‘Complete and Activate Device’. Once completed you will be
returned to the Dealer Devices list.
8. Connect the IGM to the panel according to the IGM installation and wiring instructions.
9. Once the IGM is connected to the panel, and the ‘Platform’ LED is solid Amber, return to Dealer
Devices list. Find your device in the list of Dealer Devices. Click on it to get the ‘Device
Information’ page and then click on the SecureNet Portal to access the Installer Portal.
10. Go to the Details tab and update the Account Information and Address information with the
desired details.
11. Go to the Zones tab to add zone labels.
Note: The IGM only supports a single partition, all zones should be placed in Area 0.

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a. The Zone list can be populated manually by using the ‘Add Sensor button’ or
automatically by performing a walk test on the panel. Zones will be automatically added
when a change of state is detected.
b. Name the Zones as you want them to appear in notification, using the icon. When
labeling zones you do not need to provide a zone type.
12. Go to the Users tab to see User IDs and PINs already in the Panel. For reference only.
The User list is generated when the IGM makes initial contact with the panel. After the IGM is
connected all user and contact updates should be done via the SkyGuard website.
a. Login to SkyGuard using the master contact login name & password as setup in step 3.
b. Go to Account, Contacts.
c. Edit the main user by clicking the icon.
d. Update their User ID to Master and set the Master PIN as desired.
e. Update any other details for the contact and the changes.
f. Click to add extra contacts. Create a contact for each User ID that is in
use on the panel.
•The only required details are Name, User ID and PIN.
•Email address and Phone number are needed to allow notifications to this contact.
•Username and Password can be added if the contact needs a SkyGuard login.
These options can be enabled and disabled by clicking on the corresponding icons under the contacts.
Basic setup of the IGM account is now complete. IP Cameras and Z-Wave devices can be linked to the
account through the SkyGuard app.

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INSTALLATION & WIRING INSTRUCTIONS
General
•DO NOT MOUNT INSIDE A METAL ENCLOSURE – There are internal antennas that need to be in
free-air to communicate.
•The communicator should be mounted in a location that will optimize cellular signal strength. Signal
strength is indicated by a row of LEDs on the circuit board. See table and ‘IGM Layout’ on the
following page.
•Before connecting the IGM to the panel some programming must be done. Refer to the specific
panel programming section for more information.
•Before connecting the module you must add a contact that uses the panel MASTER CODE to the
account. This will ensure the module can properly communicate with and configure the required
system settings.
Maximum cable lengths are shown in the table below. These figures assume the communicator
is the only device attached to the cable. If multiple devices share the same cable, the maximum
cable length must be de-rated accordingly.
Refer to the Alarm Panel manufacturer’s installation manual for details of cable type and cable
length de-rating information.
Wire Size (AWG)
Maximum cable length to panel (m)
18
105
22
38
24 22
LED Indicators
Bus Board LEDs
Indication
Green
ON: Board is powered and running
Red
Flickering: Module is communicating with panel
GSM Card LEDs
Indication
Power
(Green)
ON and Flashing once per second: Board is powered and running in Primary
Mode.
ON and Flashing every three seconds: Board is powered and running in
Backup Mode.
GSM
(Red)
ON: Unit is registered with the local GSM network.
CS
(Red)
ON: Connection to the central station established.
Flashing: Problem detecting Panel type.
Platform
(Amber)
ON: Connection to the Panel and connection to the interactive server is
established.
Flashing: Problem communicating with the panel.

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IGM Layout
GSM Signal Strength LEDs
A minimum signal of 2 LEDs is recommended.
LEDs
GSM Signal Strength
0
0-6 –Poor
1
7-9 –Marginal
2
10-12 –Good
3
13-17 –Better
4
17 + –Best

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Paradox Programming and Connections
Compatible Paradox Panels.
•MG5050
Account Setup
1) Refer to IGM account setup
instructions on page 2 and set up
the account on the Dealer Portal.
Panel Programming
2) Using the Systems Installer code set:
a) Panel Identifier [910] : 1234
b) PC Password [911] : 1234
IGM Connection
3) Disarm the system (all partitions).
4) Power down the Paradox system.
5) Set the RE927X panel selector switch to DSC.
6) Connect the Paradox panel and the RE927X using a SkyGuard IGM-Paradox cable,
(P/N: SKY-PDX-IGM-LEAD) as shown in the Wiring Instructions above. (Inner Range P/N: 995528)
7) Apply power to the Paradox system.
8) Wait for the Platform LED on the RE927X to become solid, this can take up to 2 minutes.
9) Installation complete.
NOTE:
Once an IGM is connected you will no longer be able to enter Programming Mode directly.
To enter programming mode the IGM needs to be temporarily disengaged from the system.
To disengage the IGM, utility key 6 needs to be triggered.
•From an LED or LCD keypad this is done by pressing and holding keys 8 & 9 until you hear an
acknowledgement tone from the keypad.
•From a Touch screen it is done via MENU > PGMs > UTILITY KEY 6.
The IGM will disengage for 90 seconds allowing you access to programming mode.

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Vista 20P and Vista 15P Programming and Connections
Compatible Honeywell Panels:
Vista 20P (version 4.0 or later)
(controls partition 1 only)
Vista 15P (version 4.0 or later)
Account Setup
1) Refer to IGM account setup instructions
on page 2 and set up the account on the
Dealer Portal.
2) Be sure to add a contact that uses the
system MASTER CODE to the account
before connecting the module. This
will ensure the module can properly
communicate with and configure
required system settings.
Panel Programming
3) Disarm the system (all partitions).
4) The RE927X automatically communicates with the Vista using AUI device 2.
5) Enable AUI 2 in the *189 field. If a device is already using AUI 2, that device must be moved to another AUI
address (AUI 1, for Vista 15P, AUI 1, 3 or 4 for Vista 20P)
6) If Vista system has a *91 field that supports RIS, then RIS will need to be disabled. Refer to panel
programming instructions for details. If RIS is not supported no action is required.
7) Vista 15p and 20p panel versions 10.21 and later have the keypad lockout feature enabled by default. It is
recommended that this feature be disabled to prevent possible keypad lockout conditions if the system
master code in the IGM is not synchronized with the master code in the Vista panel. Use programming option
*188 to disable keypad lockout.
NOTE: If it is required to have the keypad lockout feature enabled, it is critical that the system master code
be set up as a contact for this account before connecting the module to the panel (see Step 2 above). Also
all changes to the system master code must be done at the user portal or dealer portal, not at the keypad.
Failing to do this may result in a keypad lockout condition.
IGM Connection
1) Disarm the system (all partitions).
2) Power down the Vista system.
3) Set RE927X panel selector switch to HW
4) Connect the Vista and RE927X as shown in the Wiring Instructions above.
5) Apply power to the Vista 15P/20P system. The control panel will be busy for 50-60 secs after power up.
6) The module will enable the following settings automatically:
a. IP/GSM device (*29) = 1 (enabled)
b. Communicate to IP/GSM device first (*55) = 1
c. (IP/GSM first) Opening Report (*65) = 1 (enabled)
d. Closing reports (*66) = 1, (stay closing & away closing reports enabled)
e. Alarm cancel report (*68) = 1 (enabled)
f. AC Power restoral report (*73) = 1 (enabled)
g. Low Battery restoral report (*74) = 1 (enabled)
h. Phone Monitor (*92) = 0 (disabled)1
7) Once complete, the keypad(s) should display "DISARMED Ready to Arm".
8) Installation is complete.