Inner Range SkyGuard IGM User manual

SkyGuard Interactive Gateway Module. Rev.1.4. May. 2017 1
P/N: SKY-RE927X
Installation & Operation Manual.
Rev: 1.4
The SkyGuard Interactive Gateway Module (IGM) connects to a Paradox™ MG5050, Honeywell
Vista™, DSC PowerSeries™ or NX® panel and provides full smartphone app control of the panel
plus home automation features using its inbuilt Z-Wave radio module.
The IGM connects to the SkyGuard Cloud via its inbuilt 3G modem and SIM card.
The SkyGuard IGM is wired to the alarm panel’s Keypad bus and incorporates a selection switch
allowing the technician to field configure the device based on the type of system it is installed on.
Inner Range Pty. Ltd.
www.innerrange.com Ph: [phone]

SkyGuard Interactive Gateway Module. Rev.1.4. May. 2017 2
INTRODUCTION
SkyGuard IGM Features
Compatible Panels
•Simple installation.
•3G SIM polled communications path.
•Secure 128Bit AES Encrypted data transmission.
•Remote Firmware upgrade capability.
•Contact-ID format.
•Compact and versatile form factor.
•12V DC Supply Voltage.
•Paradox Magellan MG5050
•Honeywell Vista® 15P and 20P
•DSC PowerSeries
•CADDX NX
•UTC Concord 4
Parts List
SkyGuard IGM Unit
Optional Accessories (Purchased separately)
Inbuilt Antenna
IGM-Paradox Interface Cable.
P/N: SKY-PDX-IGM-LEAD (Inner Range P/N: 995528)
Pre-installed 3G SIM
Installation manual (This document)
Specifications
Current Draw:
220 mA Nominal. 2A peak
Temperature Range:
-18°C to 50°C
Housing Dimensions:
101mm x 152mm x 26mm
Cellular:
3G GSM
Revision Functionality Table
Board Revision
Functionality
57-0027-05_RevA00
Vista15P/20P Compatibility Only
57-0027-05_RevA01 or Later
Vista15P/20P, DSC PowerSeries, CADDX NX & UTC Concord 4
compatible.

SkyGuard Interactive Gateway Module. Rev.1.4. May. 2017 3
CONTENTS
INTRODUCTION ............................................................................................................................2
SkyGuard IGM Features..............................................................................................................2
Compatible Panels......................................................................................................................2
Parts List.....................................................................................................................................2
Specifications..............................................................................................................................2
Revision Functionality Table........................................................................................................2
IGM ACCOUNT SETUP INSTRUCTIONS......................................................................................4
INSTALLATION & WIRING INSTRUCTIONS .................................................................................7
General .......................................................................................................................................7
LED Indicators.............................................................................................................................7
IGM Layout..................................................................................................................................8
GSM Signal Strength LEDs.........................................................................................................8
Paradox Programming and Connections.....................................................................................9
Vista 20P and Vista 15P Programming and Connections..........................................................10
DSC Power Series Programming and Connections...................................................................11
Caddx NX Programming and Connections................................................................................13
Concord Programming and Connections...................................................................................14
Operation......................................................................................................................................15
Event Reporting.........................................................................................................................15
Interactive Control.....................................................................................................................15
Z-Wave .....................................................................................................................................15
Using the RE927X as a Backup ................................................................................................15
Troubleshooting............................................................................................................................16
Links.............................................................................................................................................16

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IGM ACCOUNT SETUP INSTRUCTIONS
Your IGM account must be setup prior to installing the IGM on your panel.
1. Login to SkyCommand.com.au, go to Dealer devices and ‘Add Device’.
2. Select the SkyGuard device type.
3. Fill in the Device Settings for your site according to the following table.
Site Name
This will be displayed in the app and in the website.
Panel Type
The correct panel type must be selected for correct operation.
SkyGuard MAC Address
The 12-Digit Serial Number or MAC can be found on the Panel and is
entered in Hexadecimal format (i.e. Characters 0-9 and A-F only)
Interactive Plan
The correct plan must be selected to allow functionality.
Master Contact Name
Primary site user, this will appear in notifications and logs.
Phone Number
Contact number for the Master Contact.
Email Address
E-mail for the Master Contact.
Master Contact Login Name
Used to sign into the app and website. Can be up to 32 characters long
and may contain numbers, letters, @ (at) _ (underscore) and . (period)
characters.
Panel Master Code
4 Digits. Numbers 0-9 only.
Password
Must be between 6 and 16 characters long, and contain only numbers
and/or letters.
4. If the site will be professionally monitored, select ‘Yes’ and fill in the Monitoring Centre details
according to the table below. Otherwise, select ‘No’ and click ‘Next’.
Central Monitoring Station
Only allowed Monitoring Stations will be displayed.
If none are displayed please contact Inner Range.
Monitoring Plan
SkyGuard devices can only be monitored on the ‘P30 –SkyGuard 12
Hour’ plan.
Client Code
Enter the Client Code supplied by your monitoring centre.
This is in the format RL.CCCC
Where RL is the Receiver Line Number and CCCC is the Client Code.
Reporting Format
SkyGuard devices only report in ‘Contact ID’ format.
5. No additional features are available for SkyGuard devices. Click the ‘Next’ button.
6. Review the summary of the enrolment wizard. If any changes are required, you can navigate
back and update the details.

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7. Once the details are correct, click ‘Complete and Activate Device’. Once completed you will be
returned to the Dealer Devices list.
8. Connect the IGM to the panel according to the IGM installation and wiring instructions.
9. Once the IGM is connected to the panel, and the ‘Platform’ LED is solid Amber, return to Dealer
Devices list. Find your device in the list of Dealer Devices. Click on it to get the ‘Device
Information’ page and then click on the SecureNet Portal to access the Installer Portal.
10. Go to the Details tab and update the Account Information and Address information with the
desired details.
11. Go to the Zones tab to add zone labels.
Note: The IGM only supports a single partition, all zones should be placed in Area 0.

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a. The Zone list can be populated manually by using the ‘Add Sensor button’ or
automatically by performing a walk test on the panel. Zones will be automatically added
when a change of state is detected.
b. Name the Zones as you want them to appear in notification, using the icon. When
labeling zones you do not need to provide a zone type.
12. Go to the Users tab to see User IDs and PINs already in the Panel. For reference only.
The User list is generated when the IGM makes initial contact with the panel. After the IGM is
connected all user and contact updates should be done via the SkyGuard website.
a. Login to SkyGuard using the master contact login name & password as setup in step 3.
b. Go to Account, Contacts.
c. Edit the main user by clicking the icon.
d. Update their User ID to Master and set the Master PIN as desired.
e. Update any other details for the contact and the changes.
f. Click to add extra contacts. Create a contact for each User ID that is in
use on the panel.
•The only required details are Name, User ID and PIN.
•Email address and Phone number are needed to allow notifications to this contact.
•Username and Password can be added if the contact needs a SkyGuard login.
These options can be enabled and disabled by clicking on the corresponding icons under the contacts.
Basic setup of the IGM account is now complete. IP Cameras and Z-Wave devices can be linked to the
account through the SkyGuard app.

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INSTALLATION & WIRING INSTRUCTIONS
General
•DO NOT MOUNT INSIDE A METAL ENCLOSURE – There are internal antennas that need to be in
free-air to communicate.
•The communicator should be mounted in a location that will optimize cellular signal strength. Signal
strength is indicated by a row of LEDs on the circuit board. See table and ‘IGM Layout’ on the
following page.
•Before connecting the IGM to the panel some programming must be done. Refer to the specific
panel programming section for more information.
•Before connecting the module you must add a contact that uses the panel MASTER CODE to the
account. This will ensure the module can properly communicate with and configure the required
system settings.
Maximum cable lengths are shown in the table below. These figures assume the communicator
is the only device attached to the cable. If multiple devices share the same cable, the maximum
cable length must be de-rated accordingly.
Refer to the Alarm Panel manufacturer’s installation manual for details of cable type and cable
length de-rating information.
Wire Size (AWG)
Maximum cable length to panel (m)
18
105
22
38
24 22
LED Indicators
Bus Board LEDs
Indication
Green
ON: Board is powered and running
Red
Flickering: Module is communicating with panel
GSM Card LEDs
Indication
Power
(Green)
ON and Flashing once per second: Board is powered and running in Primary
Mode.
ON and Flashing every three seconds: Board is powered and running in
Backup Mode.
GSM
(Red)
ON: Unit is registered with the local GSM network.
CS
(Red)
ON: Connection to the central station established.
Flashing: Problem detecting Panel type.
Platform
(Amber)
ON: Connection to the Panel and connection to the interactive server is
established.
Flashing: Problem communicating with the panel.

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IGM Layout
GSM Signal Strength LEDs
A minimum signal of 2 LEDs is recommended.
LEDs
GSM Signal Strength
0
0-6 –Poor
1
7-9 –Marginal
2
10-12 –Good
3
13-17 –Better
4
17 + –Best

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Paradox Programming and Connections
Compatible Paradox Panels.
•MG5050
Account Setup
1) Refer to IGM account setup
instructions on page 2 and set up
the account on the Dealer Portal.
Panel Programming
2) Using the Systems Installer code set:
a) Panel Identifier [910] : 1234
b) PC Password [911] : 1234
IGM Connection
3) Disarm the system (all partitions).
4) Power down the Paradox system.
5) Set the RE927X panel selector switch to DSC.
6) Connect the Paradox panel and the RE927X using a SkyGuard IGM-Paradox cable,
(P/N: SKY-PDX-IGM-LEAD) as shown in the Wiring Instructions above. (Inner Range P/N: 995528)
7) Apply power to the Paradox system.
8) Wait for the Platform LED on the RE927X to become solid, this can take up to 2 minutes.
9) Installation complete.
NOTE:
Once an IGM is connected you will no longer be able to enter Programming Mode directly.
To enter programming mode the IGM needs to be temporarily disengaged from the system.
To disengage the IGM, utility key 6 needs to be triggered.
•From an LED or LCD keypad this is done by pressing and holding keys 8 & 9 until you hear an
acknowledgement tone from the keypad.
•From a Touch screen it is done via MENU > PGMs > UTILITY KEY 6.
The IGM will disengage for 90 seconds allowing you access to programming mode.

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Vista 20P and Vista 15P Programming and Connections
Compatible Honeywell Panels:
Vista 20P (version 4.0 or later)
(controls partition 1 only)
Vista 15P (version 4.0 or later)
Account Setup
1) Refer to IGM account setup instructions
on page 2 and set up the account on the
Dealer Portal.
2) Be sure to add a contact that uses the
system MASTER CODE to the account
before connecting the module. This
will ensure the module can properly
communicate with and configure
required system settings.
Panel Programming
3) Disarm the system (all partitions).
4) The RE927X automatically communicates with the Vista using AUI device 2.
5) Enable AUI 2 in the *189 field. If a device is already using AUI 2, that device must be moved to another AUI
address (AUI 1, for Vista 15P, AUI 1, 3 or 4 for Vista 20P)
6) If Vista system has a *91 field that supports RIS, then RIS will need to be disabled. Refer to panel
programming instructions for details. If RIS is not supported no action is required.
7) Vista 15p and 20p panel versions 10.21 and later have the keypad lockout feature enabled by default. It is
recommended that this feature be disabled to prevent possible keypad lockout conditions if the system
master code in the IGM is not synchronized with the master code in the Vista panel. Use programming option
*188 to disable keypad lockout.
NOTE: If it is required to have the keypad lockout feature enabled, it is critical that the system master code
be set up as a contact for this account before connecting the module to the panel (see Step 2 above). Also
all changes to the system master code must be done at the user portal or dealer portal, not at the keypad.
Failing to do this may result in a keypad lockout condition.
IGM Connection
1) Disarm the system (all partitions).
2) Power down the Vista system.
3) Set RE927X panel selector switch to HW
4) Connect the Vista and RE927X as shown in the Wiring Instructions above.
5) Apply power to the Vista 15P/20P system. The control panel will be busy for 50-60 secs after power up.
6) The module will enable the following settings automatically:
a. IP/GSM device (*29) = 1 (enabled)
b. Communicate to IP/GSM device first (*55) = 1
c. (IP/GSM first) Opening Report (*65) = 1 (enabled)
d. Closing reports (*66) = 1, (stay closing & away closing reports enabled)
e. Alarm cancel report (*68) = 1 (enabled)
f. AC Power restoral report (*73) = 1 (enabled)
g. Low Battery restoral report (*74) = 1 (enabled)
h. Phone Monitor (*92) = 0 (disabled)1
7) Once complete, the keypad(s) should display "DISARMED Ready to Arm".
8) Installation is complete.

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DSC Power Series Programming and Connections
Compatible DSC Panels:
PC580 (Power 432)
PC5010 (Power 832)
PC1616
PC1555 (Power 632)
PC5015 (Power 832)
PC1832
PC1555MX (Power 632)
PC5020 (Power 864)
PC1864
Account Setup
1) Refer to IGM account setup
instructions on page 2 and set up the
account on the Dealer Portal.
2) Be sure to add a contact that uses
the system MASTER CODE to the
account before connecting the
module. This will ensure the
module can properly communicate
with and configure required
system settings.
Panel Programming
3) Using the system’s Installer Code:
a) Disable the Communicator
([380]:[1])
b) Disable the Telephone Line Monitor ([015]:[7])
c) Delete Telephone Numbers (programming section 301-303)
d) Verify Alt Comm ([351]:[5]) is enabled
e) Verify T-Link is Disabled ([382]:[5])
f) Verify Master Code Not Changeable is Disabled ([015]:[6])
g) Verify Access Code Required for *1, *2, *3 menus is disabled ([022]:[1])
h) Verify that keypad lockout is either zero(disabled) or higher than 6 ([012])
i) If you have removed any bus devices, perform a Module Supervision Reset ([902])
4) Verify Alarm report codes are setup properly for the zones that are being used, 1-64 (programming
section 320-324). System will report as Burg(130) if programmed as FF.
5) If using Aux input (PGM2) verify Aux input report codes are setup properly (programming section 329:4).
System will report as Fire (110) if programmed as FF.
6) To enable reporting of the Period Test Transmission, program the “periodic Test Transmission” ([348]:[4])
and the “Periodic Test Transmission with Trouble” ([348]:[3]) reporting codes to “02”.
7) All other reports are hardcoded in the gateway and cannot be changed regardless of what is entered in
the programmed location.
8) Format and account number have no effect on reporting.
IGM Connection
9) Disarm the system (all partitions)
10) Power down the DSC system.
11) Set RE927X panel selector switch to DSC
12) Connect the DSC Panel and RE927X as shown in the Wiring Instructions above.
13) Apply power to the DSC system.
14) The DSC control panel will begin automatic configuration. This can take up to 2 minutes.
15) Installation complete.

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Reporting Codes for DSC panels.
The following table shows all events reported when connected to a DSC Panel.
Event
Report Code
AC Fail/Restore
301
Panel Low Battery/Low Battery Restore
302
Opening/Closing Report
400
Cancel Report
406
Zone Alarm
See below
Keypad fire panic
110
Keypad aux panic
100
Keypad police panic
120
Duress
121
Periodic Test Transmission
602
Periodic Test with Trouble Transmission
608
IMPORTANT: Automatic Contact ID is not supported. Manually programmed reporting codes are
only supported for alarms on zones 1-64 ([320] – [324]) and for alarms on the PGM2/Aux input
([329]:[4]). The PGM2/Aux input is reported as zone number 99.
If Report Codes have not been manually programmed for zone alarms, zone alarm reporting
codes default to:
•Any zone alarm (zones 1-64): Code 1130 (Burglary)
•PGM2/Aux input (zone 99, likely a 2-wire Smoke): Code 1110 (Fire)
Be sure to verify that all codes are being properly reported to the central station after you have
installed the communicator module or modified any reporting program settings in the DSC
installer programming menu.

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Caddx NX Programming and Connections
Compatible with all NX series panels.
Account Setup
10) Refer to IGM account setup
instructions on page 2 and set up the
account on the Dealer Portal.
11) Be sure to add a contact that uses
the system MASTER CODE to the
account before connecting the
module. This will ensure the
module can properly
communicate with and configure
required system settings.
Panel Programming
12) None Required
IGM Connection
13) Disarm the system (all partitions).
14) Power down the NX system.
15) Set the RE927X panel selector switch to CDX.
16) Connect the NX panel and the RE927X as shown in the Wiring Instructions above.
17) Apply power to the NX system. During this process, the communicator will program the following
settings:
•Enable Opening and Closing report.
•Set Telephone Line Cut delay to 0 (no TLM).
18) Installation complete.
Important: Do not attempt to enter program mode until the CS and Platform LEDs have stopped flashing.
Additional Notes for NX installations:
•Some NX panels limit the number of non-keypad devices they support. Be sure that the panel
you are connecting the communicator to does not have more than the number of support
devices connected.
•User codes that are added to the system or edited through the communicator will have the
default or previous partitions enabled. If you desire the users to have different partitions enabled,
you will need to modify the partitions thru the NX keypad.
•6-digit access codes are not supported.

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Concord Programming and Connections
Compatible with Concord 4.
Account Setup
1) Refer to IGM account setup
instructions on page 2 and set up the
account on the Dealer Portal.
2) Be sure to add a contact that uses
the system MASTER CODE to the
account before connecting the
module. This will ensure the
module can properly communicate
with and configure required
system settings.
Panel Programming
3) Using the System’s Installers Code:
a) Turn off ACCESS CODE LOCK (0003).
b) Delete phone numbers for CS1-CS3 (01000 – 01020).
c) Turn on OPENING REPORTS for partition 1 (06100).
d) Turn on CLOSING REPORTS for partition 1 (06101).
4) If there is an automation or wireless reporting device (i.e. automation module, cell backup module) already
connected to the panel, remove the device and delete from the panel. Concord 4 only supports 1
automation bus device.
IGM Connection
5) Disarm the System (all partitions).
6) Power down the Concord System.
7) Set the RE927X selector switch to UTC
8) Connect the Concord panel and the RE927X as shown in the Wiring Instructions above.
9) Apply power to the Concord System.
10) If this is the first time the module is powered with the panel:
•Do not press any keys on the keypad for the first 2 minutes after power up.
•After 2 minutes, initiate a bus scan (8+installer code+01)
•Do not press any keys on the keypad for 1 minute after you have performed the bus scan.
11) If the CS or Platform LED is still blinking refer to “Trouble Shooting the Panel Connection”.
12) It is normal for the keypad to display “Enter Light Key” a few times after connecting the module to the
panel. If the keypad continues to display “Enter Light Key”, verify you have the correct system master
code setup in the account.
13) Installation is complete.
IMPORTANT: Be sure to turn Off ACCESS CODE LOCK before adding the module!

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Operation
Event Reporting
Events are reported to both the monitoring receiver and the interactive server. All events use Contact ID
reporting codes. The following events are reported by default:
Alarms System Low Battery
Alarm cancels System Low Battery Restoral
Openings AC Power Fail (delayed by some panels)
Closings AC Power Restoral (delayed by some panels)
Vista Only:
Additional events can be enabled for reporting if desired, by enabling the desired event reports in system
programming.
Interactive Control
The system can be controlled remotely through the SkyGuard app and website.
The arm/disarm control and status applies to partition 1 only.
Z-Wave
Z-Wave devices can be added and controlled via the ‘Devices’ section in the SkyGuard app and website.
Using the RE927X as a Backup
In backup mode, the RE927X will send events to the Central Station server and to the interactive server, in
the event that the Primary communicator is unable to do so.
In Backup Mode, only event reporting is supported.
Configuring RE927X Backup Mode
Wire both the RE927X and the primary communicator (RE920X or RE926X) to the alarm panel's data bus
(as indicated in the wiring instructions).
When power is applied to the alarm panel, the RE927X will detect the presence of the primary communicator
within 30 seconds, and enters Backup Mode.
If no Primary Communicator is detected, the RE927X will enter Primary Mode.
NOTE: The subscriber account must be configured to use both Primary and Backup gateways. Refer to the
Dealer Portal User Guide for details.

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Troubleshooting
If the “CS or “Platform” LEDs are blinking, here are possible problems:
•Incorrect wiring.
•Incorrect panel switch position.
•Unsupported panel version.
•Unsupported panel model.
•Panel is in Installer Program Mode.
Vista Specific:
•AUI not enabled.
•AUI used for some other function.
•LRR not enabled.
•Another LRR or IP/GSM device connected to panel bus.
Concord Specific:
•Module not enrolled into the Concord Bus (perform another bus scan)
•Another Automation device is enrolled on the Concord Bus.
Factory Default Button
This button has two functions:
•Holding this button for approximately 5 seconds will reset the RE927X Communicator.
•Holding this button for approximately 10 seconds (LEDs will flash off twice) will set the RE927X to
factory defaults.
Links
CSD Support
http://www.centralsd.com.au/Support.aspx
Inner Range homepage
http://www.innerrange.com/
Inner Range Training & Support
http://www.innerrange.com/Training-Support
Skycommand
https://skycommand.innerrange.com/skycommand/
Skyguard
http://sguard.com.au/skyguard/
Notices
“Paradox“, “Magellan”, “GE”, “Honeywell”, “Vista”, and “DSC” are trademarks owned by Paradox Security
Systems Ltd., General Electric Company, Honeywell International Inc. and Tyco Safety Products Canada
Ltd, respectively.
SkyGuard (Inner Range P/No: SG-RE927X) is manufactured for Inner Range Pty. Ltd. by Resolution
Products, Inc. This product will function with one of either Paradox, GE, Honeywell or DSC systems.
However, the product is not produced by, endorsed by, nor is officially associated with Paradox, GE,
Honeywell or DSC. Inner Range recommends verifying proper enrollment and operation, per control panel
installation instructions, at installation.
Disclaimer:
1. The manufacturer and/or its agents take no responsibility for any damage, financial loss or injury
caused to any equipment, property or persons resulting from the correct or incorrect use of the
system or it’s peripherals. The purchaser assumes all responsibility in the use of the system and its
peripherals.
2. While every effort has been made to ensure the accuracy of this manual, the manufacturer assumes
no responsibility or liability for any errors or omissions. Due to ongoing development, product
specifications and the contents of this manual are subject to change without notice.
www.innerrange.com Ph: [phone]
© 2016 - 2017. Inner Range Pty Ltd. Document P/No: 63RE927X