Intel STK1AW32SC User manual

No Boot or No Power Issues on Intel®
Compute Sticks
If you're unable to use the Online No Boot Wizard, try the manual troubleshooting steps below.
Manual Troubleshooting Steps
If your Intel® Compute Stick doesn't start properly, follow the troubleshooting steps below in
order.
Expand all
Click or the topic for details:
Step one: Check the power LED on the chassis and try the troubleshooting steps in the
table.Step two: If BIOS settings were changed, set them back to factory default values.Step
three: Determine if the boot problem is due to overheating.Step four: Identify errors when
starting the computer.Step five: Try a BIOS Recovery.Step six: Contact Intel Customer
Support for further investigation.
Bluetooth Not Working on Intel® Compute
Stick.
What are you seeing?
Unable to connect a Bluetooth device to the Intel® Compute Stick.
Environment:
Intel® Compute Stick STK1AW32SC
How to fix it:
If you're having issues with Bluetooth such as missing Bluetooth device or intermittent
connectivity, sometimes just powering down and powering back on may fix the issue.
Getting Blue Screen Errors during boot up
on Intel® Compute Sticks

What are you seeing?
I am getting Blue Screen Errors DPC_WATCHDOG_VIOLATION and
IRQL_NOT_LESS_OR_EQUAL when booting into Windows* on an Intel® Compute Stick.
How to fix it:
BSOD errors may be caused by:
Corrupted system files.
Incompatible drivers.
Incompatible peripheral hardware.
Incorrect software installation.
The following steps should be performed:
1. If there were any recent software or hardware changes, undo them.
2. Repair Windows.
3. Boot in safe mode and check for faulty drivers in Device Manager.
4. Scan and repair system files.
5. Update the BIOS (Basic Input Output System) to the latest version available.
oThe latest BIOS versions for Intel® Compute Sticks can be found on the Intel®
Download Center. Filter the search by BIOS.
6. Perform a BIOS recovery.
Cause & More Information:
Related topics
How To Fix Dpc Watchdog Violation –Best Solutions*
THE INFORMATION IN THIS ARTICLE HAS BEEN USED BY OUR CUSTOMERS BUT
NOT TESTED, FULLY REPLICATED, OR VALIDATED BY INTEL. INDIVIDUAL
RESULTS MAY VARY. ALL POSTINGS AND USE OF THE CONTENT ON THIS SITE
ARE SUBJECT TO THE TERMS AND CONDITIONS OF USE OF THE SITE.
If issue is related to connectivity or a peripheral such as headphones, keyboard, mouse, or any
other Bluetooth device previously paired with the system but no longer connects or works
properly:
1. Go to the Windows search bar
2. Type Services

3. Click Yes at the pop-up window to allow the app to make changes
4. Locate the Bluetooth Support Service and click on it
5. Click Restart at the top left corner
Other troubleshooting steps:
1. Check that Bluetooth is enabled in BIOS
1. Press F2 during boot to enter BIOS setup
2. Go to Advanced > Devices> Onboard Devices
3. Check the box to enable Bluetooth
4. Press F10 to save and exit BIOS
2. Install the latest Bluetooth drivers from Download Center for the Intel Compute Stick
3. Try a BIOS recovery: BIOS Recovery Instructions for Intel Compute Sticks
For further assistance, contact Intel Customer Support -
https://www.intel.com/content/www/in/en/support/contact-support.html
Cause & More Information:
THE INFORMATION IN THIS ARTICLE HAS BEEN USED BY OUR CUSTOMERS BUT
NOT TESTED, FULLY REPLICATED, OR VALIDATED BY INTEL. INDIVIDUAL
RESULTS MAY VARY. ALL POSTINGS AND USE OF THE CONTENT ON THIS SITE
ARE SUBJECT TO THE TERMS AND CONDITIONS OF USE OF THE SITE.
Cannot Connect to Wireless Network
What are you seeing?
Intel® Compute Stick STK1AW32SC or Intel® Compute Stick STK1A32SC cannot connect to
the internet using wireless (WiFi). You might see the following error message:
The Intel Dual Band Wireless 7265 is experiencing driver or hardware
related problems.
Environment:

This problem can happen after a Windows* Update.
How to fix it:
Download and install the latest wireless networking driver from Download Center:
For the Intel® Compute Stick STK1AW32SC
For the Intel® Compute Stick STK1A32SC
The wireless networking driver is not installed correctly.
THE INFORMATION IN THIS ARTICLE HAS BEEN USED BY OUR CUSTOMERS BUT
NOT TESTED, FULLY REPLICATED, OR VALIDATED BY INTEL. INDIVIDUAL
RESULTS MAY VARY. ALL POSTINGS AND USE OF THE CONTENT ON THIS SITE
ARE SUBJECT TO THE TERMS AND CONDITIONS OF USE OF THE SITE.
Wi-Fi Connectivity Issue with Intel®
Compute Stick STK1AW32SC
What are you seeing?
Wireless network issues, such as poor signal and random signal drop on Intel® Compute Sticks
STK1AW32SC and STK1A32SC.
How to fix it
Update the BIOS to version 0037 or later.
Intel® Compute Stick Loses Display After
Few Minutes or Hours Of Use
Validated. This solution has been verified by our customers to fix the issue with these
environment variables
Knowledge
What are you seeing?

The display of the Intel® Compute Stick will turn off after several minutes or hours of being
used.
How to fix it:
To fix the display issue of Intel® Compute Stick, follow the steps below:
Try a different power adapter or display to ensure they are not causing the issue
Power on with and without HDMI extender
Plug in the Intel Compute Stick into another TV/monitor
Update the Graphics driver
Perform BIOS Recovery
If the issue still persists, contact Intel Customer Support for assistance.
Troubleshooting Windows* Issues on Intel®
Compute Sticks
Choose the topic that relates to your question or problem.
What are you seeing?
How to fix it
Some Windows 8.1* apps on the Windows Start screen
fail to open.
Download and install the App Update or
request replacement under warranty.
When you refresh or reset Windows 8.1* on your Intel®
Compute Stick, you see the following error:
There was a problem refreshing or resetting your PC.
See Problem Refreshing or Resetting Intel®
Compute Stick.
A Windows* logon screen appears when you start the
Intel® Compute Stick for the first time.
The logon screen requires a password for Other User.
To resolve this issue, reset the system to
factory defaults.
Related topics