Interphase RAS Communications Controller 5536 User manual

ENTIA™ 5536 DM PRI
RAS Communications Controller
Users Guide
Document No. UG05536-000-D3
Release Date: July 2002

NOTE
See Appendix Ifor Regulatory Statements/Conditions
that affect the operation of this product.
The CE Declaration of Conformity can be found at
www.iphase.com

Copyright Notice
©2000, 2001, 2002 by Interphase Corporation. All rights reserved.
Printed in the United States of America, 2002.
This manual is licensed by Interphase to the user for internal use only and is protected by
copyright. The user is authorized to download and print a copy of this manual if the user
has purchased one or more of the Interphase products described herein. All copies of this
manual shall include the copyright notice contained herein. No part of this manual,
whether modified or not, may be incorporated into user’s documentation without prior
written approval of
Interphase Corporation
13800 Senlac
Dallas, Texas 75234
Phone: [phone]
Fax: [phone]
Disclaimer
Information in this manual supersedes any preliminary specifications, preliminary data
sheets, and prior versions of this manual. While every effort has been made to ensure the
accuracy of this manual, Interphase Corporation assumes no liability resulting from
omissions, or from the use of information obtained from this manual. Interphase
Corporation reserves the right to revise this manual without obligation to notify any
person of such revision. Information available after the printing of this manual will be in
one or more Read Me First documents. Each product shipment includes all current Read
Me First documents. All current Read Me First documents are also available on our web
site.
THIS MANUAL IS PROVIDED “AS IS.” INTERPHASE DISCLAIMS ALL
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THOSE OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR
ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL INTERPHASE BE LIABLE FOR ANY INDIRECT,
SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA
ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Trademark Acknowledgments
Interphase® and the Interphase logo are registered trademarks, (i)chip™, SynWatch™,
FibreView™, ENTIA™, PowerSAN™, SlotOptomizer™, iWA R E ™ , iNAV™, and
iSPAN™ are trademarks of Interphase Corporation.
All other trademarks are the property of their respective manufacturers.

Assistance
Product Purchased from Reseller
Contact the reseller or distributor if
• You need ordering, service or any technical assistance.
• You received a damaged, incomplete or incorrect product.
Product Purchased Directly from Interphase Corporation
Contact Interphase Corporation directly for assistance with this, or
any other Interphase Corporation product. Please have your
purchase order and serial numbers ready.
Customer Service
United States: Telephone: [phone]
Fax: [phone]
E-Mail: [email protected]
Europe: Telephone: + 33 (0) 1 41 15 44 00
Fax: + 33 (0) 1 41 15 12 13
World Wide Web
http://www.iphase.com

Safety Precautions
The following general safety precautions must be observed during all
phases of operation of this equipment. Failure to comply with these
precautions or with specific warnings elsewhere in this manual violates
safety standards of design, manufacture, and intended use of the
equipment. Interphase Corporation assumes no liability for the user’s
failure to comply with these requirements. As the user of the product,
you must observe all stated warnings and safety precautions in order to
safely operate the equipment in your environment.
Do Not Substitute Parts or Modify Equipment
Because of the danger of introducing additional hazards, do not install
substitute parts or perform any unauthorized modification of the
equipment. Contact your local Interphase representative for service and
repair to ensure that safety features are maintained.
Ground the Instrument
To minimize shock hazard, the equipment chassis and enclosure must be
connected to an electrical ground. The power cable must either be
plugged into an approved three-contact electrical outlet or used with a
three-contact to two-contact adapter, with the grounding wire (green)
firmly connected to an electrical ground (safety ground) at the power
outlet.
Do Not Operate in an Explosive Atmosphere
Do not operate the equipment in the presence of flammable gases or
fumes. Operation of any electrical equipment in such an environment
constitutes a definite safety hazard.
Keep away from Live Circuits
Do not install or replace the component with power cables connected.
Under certain conditions, dangerous voltages may exist even with the
power cable removed. To avoid injuries, always disconnect power and
discharge circuits before touching them.
Telephone Lines Unsafe Voltages
As unsafe voltages (Telecommunication Network Voltages) exist on
ISDN lines, safety precautions must be taken to prevent contact with any
dangerous area of the system.

WARNING
■ The ISDN cable(s) must remain disconnected from the
telecommunications system until the card has been
installed in the system.
■ The installation of the card in the host system must be
done in a way that ensures at least 2mm of air gap
between the Printed Circuit Board (PCB) card and any
other components in the host system, so that the
unsafe area remains located only on the ISDN card.
■ The ISDN card must only be used in a host system with
a screw-down cover / lid in order to protect the
operator.
Telephone Wiring Warnings
Never install telephone wiring during a lightning storm. Never install
telephone jacks in wet locations unless the jack is specifically designed
for wet locations. Never touch non-isolated telephone wires or terminals
unless the telephone line has been disconnected at the network interface.
Any intervention on the card or in its proximity should be made with the
telephone connector unplugged.
Observe Dangerous Procedure Warnings
Warnings precede potentially dangerous procedures throughout this
manual. Instructions contained in the warnings must be followed. You
should also employ all other safety precautions which you deem
necessary for the operation of the equipment in your operating
environment.

WARNING
This equipment generates, uses, and can radiate
electromagnetic energy. It may cause or be susceptible to
electromagnetic interference (EMI) if not installed and
used in a cabinet with adequate EMI protection.

END-USER LICENSE AGREEMENT
FOR INTERPHASE CORPORATION SOFTWARE
IMPORTANT NOTICE TO USER–READ CAREFULLY
THIS END-USER LICENSE AGREEMENT FOR INTERPHASE CORPORATION
SOFTWARE (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU
(EITHER AN INDIVIDUAL OR SINGLE ENTITY) AND INTERPHASE
CORPORATION FOR THE SOFTWARE PRODUCTS ENCLOSED HEREIN WHICH
INCLUDES COMPUTER SOFTWARE AND PRINTED MATERIALS
(“SOFTWARE”). BY INSTALLING, COPYING, OR OTHERWISE USING THE
ENCLOSED SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS
AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF
THIS AGREEMENT, PROMPTLY RETURN, WITHIN THIRTY DAYS, THE
UNUSED SOFTWARE TO THE PLACE FROM WHICH YOU OBTAINED IT FOR A
FULL REFUND.
The Software is protected by copyright laws and international copyright treaties, as well
as other intellectual property laws and treaties. The Software is licensed, not sold.
Grant of License: You are granted a personal license to install and use the Software on
a single computer solely for internal use and to make one copy of the Software in
machine readable form solely for backup purposes.
Restrictions on Use: You may not reverse engineer, decompile, or disassemble the
Software. You may not distribute copies of the Software to others or electronically
transfer the Software from one computer to another over a network. You may not use the
Software from multiple locations of a multi-user or networked system at any time. You
may not use this software on any product for which it was not intended. You may not use
this software on any non-Interphase product. LICENSEE MAY NOT RENT, LEASE,
LOAN, OR RESELL THE SOFTWARE OR ANY PART THEREOF.
Ownership of Software: Interphase or its vendors retain all title to the Software, and all
copies thereof, and no title to the Software, or any intellectual property in the Software,
is being transferred.
Software Transfer: You may permanently transfer all of your rights under this
Agreement, provided you retain no copies, you transfer all the Software, and the recipient
agrees to the terms of this Agreement.
Limited Warranty: Interphase Corporation (“Seller”) warrants that (i) the hardware
provided to Buyer (“Products”) shall, at the F.O.B. point, be free from defects in
materials and workmanship for a period of one (1) year from the date of shipment to
Buyer; (ii) the software and/or firmware associated with or embedded in the Products
shall comply with the applicable specifications for a period of six (6) months from the
date of shipment to Buyer; and (iii) its services will, when performed, be of good quality.
Defective and nonconforming Products and software must be held for Seller’s inspection
and returned at Seller’s request, freight prepaid, to the original F.O.B. point.
Upon Buyer’s submission of a claim in accordance with Seller’s Return and Repair
Policy, Seller will, at its option either (i) repair or replace the nonconforming Product;
(ii) correct or replace the software/firmware; (iii) rework the nonconforming services; or
(iv) refund an equitable portion of the purchase price attributable to such nonconforming
Products, software, or services. Seller shall not be liable for the cost of removal or
installation of products or any unauthorized warranty work, nor shall Seller be

responsible for any transportation costs, unless expressly authorized in writing by Seller.
This warranty does not cover damage to the Product resulting from accident, disaster,
misuse, negligence, improper maintenance, or modification or repair of the Product other
than by Seller. Any Products or software replaced by Seller will become the property of
Seller.
REMEDIES AND EXCLUSIONS. THE SOLE LIABILITY OF SELLER AND
BUYER’S SOLE REMEDY FOR BREACH OF THESE WARRANTIES SHALL BE
LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCTS OR
CORRECTION OF THAT PART OF THE SOFTWARE, WHICH FAILS TO
CONFORM TO THESE WARRANTIES. EXCEPT AS EXPRESSLY STATED
HEREIN, AND EXCEPT AS TO TITLE, THERE ARE NO OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR ANY PARTICULAR PURPOSE, IN CONNECTION WITH OR
ARISING OUT OF ANY PRODUCT OR SOFTWARE PROVIDED TO BUYER.
IN NO EVENT SHALL SELLER HAVE ANY LIABILITY FOR INDIRECT,
INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, ARISING OUT OF THESE
WARRANTIES, INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED
PROFITS, LOSS OF DATA, USE OR GOODWILL, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. (IC-199, 1/97)
Limitation of Liability: NEITHER INTERPHASE NOR ITS LICENSORS SHALL BE
LIABLE FOR ANY GENERAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR
OTHER DAMAGES ARISING OUT OF THIS AGREEMENT EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
Confidentiality: The Software is copyrighted and contains proprietary and confidential
trade secret information of Interphase and its vendors. Licensee agrees to maintain the
Software in confidence and not to disclose the Software to any third party without the
express written consent of Interphase. Licensee further agrees to take all reasonable
precautions to prevent access to the Software by unauthorized persons.
Termination: Without prejudice to any other rights, Interphase may terminate this
Agreement if you fail to comply with any term or condition of the Agreement. In such
event you must destroy the Software together with all copies, updates, or modifications
thereof.
Export: You agree to comply with all export and re-export restrictions and regulations
of the U.S. Department of Commerce or other applicable U.S. agency. You must not
transfer the Software to a prohibited country or otherwise violate any such restrictions or
regulations.
U.S. Government Restricted Rights: Use, duplication, or disclosure of the Software to
or by the U.S. Government is subject to restrictions as set forth in the applicable U.S.
federal procurement regulations covering commercial/restricted rights software. You are
responsible for complying with the notice requirements contained in such regulations.
General: You acknowledge that you have read and understand this Agreement, and by
installing and using the Software you agree to be bound by the terms and conditions
herein. You further agree that this is the complete and exclusive Agreement between
Interphase and yourself. No variation of the terms of this Agreement or any different
terms will be enforceable against Interphase unless agreed to in writing by Interphase and
yourself. The validity of this Agreement and the rights, obligations, and relations of the
parties hereunder shall be determined under the substantive laws of the State of Texas. If

any provision of this Agreement is held invalid, illegal, or unenforceable, the remaining
provisions shall in no way be affected or impaired thereby. All rights in the Software not
specifically granted in this Agreement are reserved by Interphase.

5536 PRI RAS Communications Controller Users Guide i
1Contents
Using This Guide........................................................................................ vii
Purpose.................................................................................................. vii
Audience ............................................................................................... vii
Admonition Conventions ................................................................... vii
Text Conventions ............................................................................... viii
Documentation Updates ...................................................................... ix
Driver Updates........................................................................................x
CHAPTER 1 Introduction
Overview..................................................................................................1
Hardware Overview ...............................................................................3
Software Overview.................................................................................5
Drivers................................................................................................5
Utilities...............................................................................................6
RAS Management Tool ...................................................................7
RAS Support Overview.........................................................................8
SecurID Support Overview...................................................................9
Minimum System Requirements........................................................12
CHAPTER 2 Installing the Hardware
Overview................................................................................................15
Verifying Minimum Requirements....................................................15
Inspecting the Board ............................................................................16
Installing the Board..............................................................................17
Connecting to an MVIP Bus...............................................................22
MVIP Electrical Termination Requirements..............................23
Configuring MVIP Electrical Termination.................................24
Modem Connection LEDs.............................................................25

Contents
ii Interphase Corporation
Completing the MVIP Bus Connection...................................... 25
CHAPTER 3 Connecting to the Line
Overview ............................................................................................... 27
T1/PRI Line .......................................................................................... 27
Connection Methods...................................................................... 27
Connecting Directly to the Line............................................. 28
Connecting Directly in a DSX1 Configuration.............. 29
Connecting Directly in a DS1 Configuration ................. 29
Connecting Through an External CSU to the Line ............. 29
T1/PRI Cabling Requirements ..................................................... 31
T1 Link Requirements................................................................... 31
E1/PRI Line .......................................................................................... 32
Connection Method........................................................................ 32
E1/PRI Cabling Requirements ..................................................... 32
E1 Link Requirements................................................................... 33
Connector Pinouts................................................................................ 34
Connecting to the Network................................................................. 35
CHAPTER 4 Installing the Software
Overview ............................................................................................... 37
Verifying Minimum Requirements ................................................... 38
Installing the Drivers ........................................................................... 39
Setting Up Card and Port Properties ................................................. 44
Enabling the MVIP Bus Connection........................................... 45
Configuring ISDN Port Properties .............................................. 46
Configuring Digital Modem Port Properties.............................. 48
Completing the WAN Setup......................................................... 49
Setting Up RAS Support Properties.................................................. 50
Setting Up Channels as RAS Ports ................................................... 53
Installing the Remote Access Manager Suite .................................. 59
Completing the Software Installation ............................................... 62
Removing the Drivers ......................................................................... 65

Contents
5536 PRI RAS Communications Controller Users Guide iii
CHAPTER 5 Setting Up WAN Firmware and Hardware
Overview................................................................................................71
Accessing Online Help ........................................................................71
Starting the WAN Adapters Setup Utility ........................................72
Firmware Management........................................................................74
Hardware Management .......................................................................76
Setting Up Card Properties............................................................77
Enabling or Disabling the MVIP Bus Connection...............78
Assigning Serial Driver COM Ports to Digital Modems....78
Setting Up ISDN Port Properties .................................................80
Configuring the Switch Type..................................................81
Editing DS1 Properties.............................................................82
Selecting the CRC Type.....................................................83
Configuring the CSU ..........................................................84
Setting Up Digital Modem Port Properties.................................85
Saving WAN Setup Properties...........................................................87
CHAPTER 6 Setting Up Calls
Overview................................................................................................89
Accessing Online Help ........................................................................89
Setting Up or Removing Channels as RAS Ports............................90
Setting Up RAS Port Designations..............................................90
Removing RAS Port Designations...............................................94
Setting Up RAS Support Properties ..................................................95
Setting Up General RAS Support Properties..............................95
Setting Up Filters for Incoming Calls .........................................98
Adding an Incoming Call Number .......................................100
Replacing an Incoming Call Number ..................................100
Moving an Incoming Call Number Up or Down ...............101
Removing an Incoming Call Number..................................101
Activating Incoming Filter Settings.....................................101
Setting Up Call Properties.................................................................101
Call Setup Display Columns.......................................................103
Call Setup Fields...........................................................................105

Contents
iv Interphase Corporation
Saving Call Setup Properties ......................................................107
Setting Up Outgoing Call Properties .............................................. 108
RAS Management ........................................................................ 108
Asynchronous Application Management ................................. 108
CHAPTER 7 Managing Serial Driver COM Ports
Overview ............................................................................................. 109
Setting Up Serial Driver COM Ports .............................................. 110
Declaring Serial Driver Modems in Windows NT ....................... 110
Verifying COM Ports ........................................................................ 113
CHAPTER 8 Troubleshooting
Overview ............................................................................................. 117
Interpreting LEDs .............................................................................. 118
T1/PRI Interface ........................................................................... 118
E1/PRI Interface With CRC4 ..................................................... 120
E1/PRI Interface Without CRC4 ............................................... 121
Problems and Possible Solutions..................................................... 123
APPENDIX A Digital Modem Monitor Utility
Overview ............................................................................................. 131
Starting the Digital Modem Monitor .............................................. 131
Viewing Digital Modem Monitor Information.............................. 132
Selecting Digital Modem Monitor Options ................................... 133
Display Options............................................................................ 134
Timer Options............................................................................... 136
Displaying Connection Properties................................................... 137
APPENDIX B Using the SynWatch Utility
Overview ............................................................................................. 139
Accessing Online Help...................................................................... 140
Starting SynWatch ............................................................................. 140

Contents
5536 PRI RAS Communications Controller Users Guide v
Watching ISDN Ports and Channels ...............................................142
Watching ISDN PRI Layer 1 Alarms..............................................144
Stopping and Freezing the Display..................................................145
Changing Display Settings................................................................145
Changing Watch Parameters.......................................................145
Changing Fonts Used for Display Text.....................................147
Changing Fonts Used for PRI Alarm Text ...............................148
Modifying Event Buffer Parameters ...............................................150
Saving and Editing Frames ...............................................................151
APPENDIX C LoopTest Utility
Overview..............................................................................................153
Accessing Online Help ......................................................................153
Testing the ISDN Line.......................................................................154
Displaying and Saving Events..........................................................156
Specifying the Number of Frames to Send.....................................157
Understanding LoopTest Messages.................................................158
APPENDIX D Line Test Utility
Overview..............................................................................................163
Accessing Online Help ......................................................................163
Determining the Current Port Mode................................................164
Setting Port and Clock Modes..........................................................164
Loopback Mode ............................................................................166
PRBS Generator and Monitor Mode .........................................167
Operational Mode.........................................................................168
Clock Modes..................................................................................168
APPENDIX E Line Status Utility
Overview..............................................................................................171
Accessing Online Help ......................................................................171
Interpreting Line Status Indicators ..................................................171

Contents
vi Interphase Corporation
Alarm LEDs .................................................................................. 173
Error LEDs .................................................................................... 174
Loopback LEDs............................................................................ 174
Statistics Parameters .................................................................... 175
APPENDIX F Quick Reference of Common Tasks
Overview ............................................................................................. 177
Index of Common Tasks................................................................... 177
Procedures........................................................................................... 178
APPENDIX G ISDN Technology Overview
Overview ............................................................................................. 189
Basic Rate Interface........................................................................... 190
Primary Rate Interface ...................................................................... 190
APPENDIX H Specifications
Board Specifications..........................................................................191
Operating Environment..................................................................... 191
Storage Environment......................................................................... 192
APPENDIX I Regulatory Statements
FCC ......................................................................................................193
Canada ................................................................................................. 197
Europe.................................................................................................. 199
Glossary ......................................................................................................201
Index ............................................................................................................ 219

5536 PRI RAS Communications Controller Users Guide vii
1Using This Guide
Purpose
This Users Guide provides information about the Interphase
ENTIA™ DM RAS communications controller. It describes
general features, hardware and software installation
procedures (with safety precautions), and the software
modules that comprise the product. It also provides detailed
information about the external software interface and about
how the software modules interact.
Audience
This users guide assumes that its audience has a general
understanding of computing and networking terminology.
Admonition Conventions
Admonitions draw your attention to especially important
information, such as the following:
NOTE
The Note admonition indicates important points of
interest related to the current subject.

Text Conventions
viii Interphase Corporation
CAUTION
The Caution admonition brings to your attention those
items or steps that, if not properly followed, could cause
problems in your machine’s configuration or operating
system.
WARNING
The Warning admonition alerts you to steps or
procedures that could be hazardous to your health, cause
permanent damage to the equipment, or impose
unpredictable results on the surrounding environment.
Text Conventions
The following conventions are used in this manual. Computer-
generated text is shown in typewriter font. Examples of
computer-generated text are: program output (such as the
screen display during the software installation procedure),
commands, directory names, file names, variables, prompts,
and sections of program code.
Example of computer-generated text
Commands to be entered by the user are printed in bold
Courier type. For example:
cd /usr/tmp

Using This Guide
5536 PRI RAS Communications Controller Users Guide ix
Pressing the return key (↵Return) at the end of the
command line entry is assumed, when not explicitly shown.
For example:
/bin/su
is the same as:
/bin/su ↵Return
Required user input, when mixed with program output, is
printed in bold Courier type.
Documentation Updates
The latest documentation (in Adobe®Acrobat®pdf) for our
current products are available on our WWW site. Interphase
recommends our customers visit the web site to verify that they
have the latest version of the documentation.
1. Access the following web page:
http://www.iphase.com
2. Move the mouse (or other pointer) and click on the
Products option. A menu will appear on the left side
with Telecom Solutions,Enterprise Solutions, and
Services options. Choose the appropriate menu item
(such as ENTIA Remote Access).
3. A new web page with a list of the currently offered
products will appear. Choose your product by clicking
on the product number (i.e. 4532, 5536, 4575, etc.).
4. The Product Description page appears for the product
selected. At the left side of the page is a list showing
additional information web pages for that product.
Choose the User Guides item.

Driver Updates
xInterphase Corporation
5. A new web page appears with a list of the latest released
user guides available for the product. Click on the
document you require.
Driver Updates
Contact our Technical Support Department at
[email protected] to determine if updated drivers are
available for your product.
When contacting technical support, please be sure to provide
your name, company name and address, phone number,
product name, driver version (if applicable), OS and version (if
applicable) and serial number. Providing this information will
help speed up our response.