Interquartz VOYAGER IQ280 User manual

VOYAGER SERIES
TELEPHONE
MODEL IQ280
OPERATINGINSTRUCTIONS

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CONTENTS
1. FEATURES ......................................................................................................................3
2. GENERAL CONTROLS AND INDICATORS ...................................................................4
Multifunctional indicator light .............................................................................................................5
Setting up software based message waiting ....................................................................................5
Ringer volume switch ........................................................................................................................6
Alpha-numeric keypad.......................................................................................................................6
Cradle switch .....................................................................................................................................6
Recall key ..........................................................................................................................................6
Basic operation..................................................................................................................................6
Redial / pause key ............................................................................................................................7
Redial function...................................................................................................................................7
Pause function..................................................................................................................................7
Hearing-aid compatibility ...................................................................................................................7
3. ADVANCED NETWORK OPERATION............................................................................8
Pause function when dialing..............................................................................................................8
Holding and transferring calls ............................................................................................................8
4. INSTALLATION................................................................................................................9
Unpacking..........................................................................................................................................9
General setting-up .............................................................................................................................9
Location .............................................................................................................................................9
Wall mounting ....................................................................................................................................9
Line connection ...............................................................................................................................12
Technical adjustments - for correct operation..................................................................................12
Message waiting light compatibility .................................................................................................12
5. GENERAL CARE AND MAINTENANCE ......................................................................13
Cleaning ..........................................................................................................................................13
Failure to operate and service difficulties ........................................................................................13
6. THUNDERSTORMS.......................................................................................................14

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7. WARRANTY - 6 YEARS ................................................................................................15
Terms of Warranty ...........................................................................................................................15
Warranty Coverage..........................................................................................................................15
Warranty Claim and Non-Warranty Repair Procedure.....................................................................15
Additional Support Services ............................................................................................................16
Workshop Service Fees...................................................................................................................17
Quotations .......................................................................................................................................17
8. SERVICE CENTRES......................................................................................................18

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1. FEATURES
• Tonedialing
• SuperbrightLEDringerlampallowsvisualringingindication
• Built-inswitchableMessageWaitingoptiontosuitanyneon(80VDC)typemessage
waitingsystemANDEricssonBP250MessageWaiting
• EricssonMD110(MX-One)orSiemensHi-Path
• RedialandPausefunctions
• Recallfacilitywithashtiming100ms
• Compatiblewithdirectlines,intelligentnetworks,PABXsandanyanalogline
• CallWaitingcompatible
• Linepowered,unaffectedmainspowerinterruption
• REN(RingerEquivalenceNumber)=0.68allowsmultipleparallel devices on the
same line without loading incoming ring
• Alpha-numeric keypad allows full access to services that require the entering of
numerals and letters
• Fullymodularconnectionprovidesmaximumeaseofinstallationondeskorwall
• 6yearwarranty
• Hearingaidcompatibility

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2. GENERAL CONTROLS AND INDICATORS
FIGURE 1 : TOP VIEW
FIGURE 1 : BOTTOM VIEW

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MULTIFUNCTIONAL INDICATOR LIGHT
There are two different functions:
Ring Indicator: Flashes when the telephone rings with an incoming call
Message-Waiting Indicator: - Illuminates when a message is waiting in your voicemail
system(dependsonsystemcompatibility).Thebuilt-in
MessageWaitingoptionsuitsanyneon(80VDC)type
message waiting system
 -BuiltinEricssonBP250MessageWaiting
 -EricssonMD110(MX-One)
- Siemens HiPath
Setting Up Software Based Message Waiting
Toset upthetelephoneforEricssonMD110(MX-One)orSiemensHi-PathMessage
Waitingsignaldetection,pleaseusethefollowingkeypadentriesafterconnectingthe
telephone set to the telephone line:
Goon-linebyliftingthehandset,then
ToenableEricssonMessageWaiting:
PressSTORE, , ,6,9,3,STORE,
To enable Siemens Message Waiting:
PressSTORE, , ,6,9,7,STORE,
To cancel the selected MW option:
PressSTORE, , ,6,9,0,STORE,
When enabled, the Message Waiting LED will blink for conrmation. Having enabled
EricssonorSiemensMessageWaitingsignaldetectionthelargeredindicatorontheright
hand side above the keypad will indicate when a message is waiting.
NOTE:Ifthistelephoneisconguredto“MessageWaiting”modepleasenotethatitisonly
intendedforPABXsystems(contactyourvendorforclarication).Ifso,itmaynot
be connected to any other telephone system or network without the authority of the
AustralianTelecommunicationsAuthority.Fordirectlineuse,pleasedisablethe
messagewaitingfeatureusingtheswitchonthetelephoneunderside(seeFig.1).

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RINGER VOLUME SWITCH
ThethreeavailablepositionsallowselectionofOFF(nosound),LOWvolume,andHIGH
volume of the telephone’s ringing sound during an incoming call.
ALPHA-NUMERIC KEYPAD
The standard numeric digits are available for normal dialing. The alphabetic characters are
providedtoallowfullaccesstoservicesthatrequiretheenteringofnumeralsandletters.
CRADLE SWITCH
Located in the handset cradle, this plastic lever is depressed by the handset (when
placedinthecradle)tocutofftheline.Note:Depressingthiscradlelevertoobrieywhen
intendingtoterminateacallmayresultinanaccidental“hookash”thatwillinadvertently
placethecallonhold.Thisisknownas“phantomcalls”becausetheheldcallwillprobably
ringagainatyourextensionwithinafewminutes(theotherpartywillhavehungup,so
itwillseemasifyouwerecalledbyaphantom,hencethename“phantomcalls”).Ifyou
experiencethisproblem,whenterminatingyourcallpleasedepressthecradleleveralittle
longerbeforemaking/receivingyournextcall(i.e.itisnotasystemortelephonefault).
RECALL KEY
For use with host telephone systems to invoke special network facilities such as call-hold
or call-transfer available in your system.
BASIC OPERATION
This telephone can be used as a normal telephone; lift the HANDSET to answer an
incomingcall,orlifttheHANDSETanddialontheKEYPADtocommenceanoutgoing
call. Please refer to the appropriate sections to learn more about advanced operating
instructions.

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REDIAL / PAUSE KEY
Redial Function
Presstoredialthelastnumberpreviouslydialed,whichmaybeup to 32 digits long.
Dialingmorethan32digitsduringonecallwillcauseerasureoftheentirenumberfrom
the redial memory.
EXAMPLE: TOREDIALLASTNUMBER
 1.LiftHANDSET
 2.PressREDIAL.
Pause Function
The Pause command may be needed if your phone is connected to any network where
apauseisrequired(e.g.betweeninternalandexternaldialtones).
For manual dialing:
1.LiftHANDSET
2.Dialanydigitsrequiredbeforethepause
3.PressPAUSE
4.Dialtheremainingdigits.
HEARING-AID COMPATIBILITY
Providedasastandardfeatureforuserswitha“Tswitch”typehearing-aid.

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3. ADVANCED NETWORK OPERATION
WherethistelephoneisusedonanintelligentnetworksuchasEasycall,Customnet,Centel,
aPABXorothernetworkthefollowinginformationmaybeuseful.
PAUSE FUNCTION WHEN DIALING
Depending on your telephone system, this may or may not be required. If in doubt,
checkwithyoursystemsupplierorInterquartzdealer,asfailuretoobserveyoursystem’s
requirements may lead to difculty in making outgoing external calls. If you have
determinedthata pauseisrequiredbyyourhostsystem,pleaserefertothePAUSE
FunctionsectiontoensurecorrectusageofthePAUSEbutton.
HOLDING AND TRANSFERRING CALLS
The method used for these functions is dependent on your system type, so you will
needtocheckyoursystem’sExtensionUserGuide.TheRECALLKEYistypicallyused
to transfer calls. It is affected by the setting of the adjustment switches described in the
INSTALLATIONsectionofthismanual.Theymustbecorrectlysettosuityoursystem
for correct operation.

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4. INSTALLATION
UNPACKING
The carton contains the following :
•Telephonebodyandhandset
•Coiledcordandlinecord
•ThisUserManual.
GENERAL SETTING-UP
1.FittheCOILEDCORDtotheappropriatesocketsintheHANDSETandthetelephone
base
2.FittheLINECORDtotherearsocketandtoyourtelephonenetworkoutlet
3.SettheRingerVolume
4. See following sections to complete the installation.
LOCATION
Thetelephone should be placedon a desk, tableor shelf where itis not likely to be
pushedoff.Iftheunitistobewallmounted,itshouldbeseatedsecurelyontheWALL
MOUNTINGBRACKET.Avoidexcessiveheat,damp,dust,directsunlight,vibration,and
other appliances or devices that may transmit or emit electrical or electromagnetic radio
frequencynoiseorsignals(e.g.computers,welders,pagers).
WALL MOUNTING
1.FittheWALLMOUNTBRACKET(optional,notsupplied)tothewallandattachthe
WALLMOUNTBRACKETtotheundersideoftelephone(seeFigure2)
2.ToenabletheHANDSETtobesupportedinthecradle,followtheprocedureshownin
(Figure2)toreversetheHANDSETRETAINER.
3.NOTE:TheWALLMOUNTBRACKETandMODULARWALLJACKillustratedin(Figure
2)areavailablefromyourauthorisedInterquartzdealerandcanbeorderedas“Wall
MountKitNo.3”.

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FIGURE 2: WALL MOUNTING
FIGURE 2 : WALL MOUNT BRACKET
1. Use screw-driver to push the
HANDSETRETAINER
2.PushtheHANDSET
RETAINERoutoftheslot
4.InserttheHANDSETRETAINER
back into it’s slot
3. TurntheHANDSET
RETAINER180

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FIGURE 3
IQ235 WALL-MOUNT BRACKET (OPTIONALNOTINCLUDEDWITHPHONE)
Please note:
1.Thiswallbracketmaybesecuredontothewallbyusingmountingholes“E”and“F”
2. Lugs to break off before wall mounting the phone.
TELEPHONEMODELS
IQ260
IQ360
IQ560E
IQ750
BREAKOFFLUGS
IQ750EHS
IQ280
IQ281
IQ283
IQ330
IQ331
IQ333
IQ333EHS
IQ335 “B”ONLY
“B”and“D”
LUG "B" LUG "A"
MOUNTING
HOLE "E"
LUG "D"
LUG "C"
MOUNTING HOLE "F"

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LINE CONNECTION
ThistelephoneissuppliedwithahybridplugthatsuitsmostcommonmodularRJstyle
wallsockets,withthecentrepairbeingreservedforspeechandsignaling.Othertypes
ofplugsandcordsareavailableonrequest.
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION
MESSAGE WAITING LIGHT COMPATIBILITY
LocatedintheMultifunctionalIndicatorLight,theMessageWaitingLightcanbeoptionally
conguredattimeofordertobecompatiblewithmosthosttelephonesystemsonthe
Australianmarket.Thestandardfactoryttedmessagewaitinglightisaneonstylecircuit
suitableforminimum80VDCsignalingandiscompatiblewithNEC,FUJITSU,ALCATEL,
laterHYBREXandNORTELPABXsystems.TheMessageWaitingLightswitchislocated
onthetelephone’sundersidewhichenablesordisablesthelight,andisfactorysetin
theONposition.
Ifthistelephoneisconguredto“messagewaiting”modepleasenotethatitisonlyforPABX
systems(contactyourvendorforclarication).Ifso,itmaynotbeconnectedtoanyother
telephone system or network without the authority of the Australian Telecommunications
Authority.Fordirectlineuse,pleasedisablethemessagewaitingfeatureusingtheswitch
on the telephone’s underside.

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5. GENERAL CARE AND MAINTENANCE
Thistelephoneisaprecisionelectronicinstrument.Whileinuseandstorage,careshould
betakentoavoidroughhandling,extremetemperature,anddampordirtyenvironments.
CLEANING
NEVERuseaerosolspraysorotherchemicalagentsorsubstancesthatleavesaresidue
(furniturepolishforexample).
Useamilddetergentandadamp,cleanclothwhencleaning.Donotallowmoistureto
enter the telephone’s interior - damage may result!
FAILURE TO OPERATE AND SERVICE DIFFICULTIES
Iftelephoneserviceproblemsoccuratanytime,itisrecommendedthattheinstallation
procedure described in this manual be re-checked.
Ifafaultoccurs,trytodetermineifthefaultiswiththetelephone,orwiththenetworkor
system to which the telephone is connected:
Disconnectthe“suspect”telephone,andtestthelinewithasubstitutetelephone.Ifthe
telephoneservicethenoperatessatisfactorily,thefaultisinthe“suspect”telephone.
Testthe“suspect”telephoneonaknowngoodline.Ifthefaultstilloccurs,thefaultisin
the“suspect”telephone.
ConsultyourInterquartzdealerforfurtheradviceifnecessary.

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6. THUNDERSTORMS
The telephone, in common with household electrical appliances, can be a source of
electric and acoustic shock during thunderstorms. The possibility of a telephone user
experiencing a shock is minimal. Nevertheless, customers should be aware of some
simple precautions to follow during thunderstorms:
Useyourtelephoneonlyforcallsoftheutmosturgency.Keepthesecallsbrief.
Whilstusingyourtelephonekeepclearofelectricalappliancesandmetalxturessuch
as:stoves,airconditioners,refrigerators,windowframesandsinks.

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7. WARRANTY - 6 YEARS
Terms of Warranty
Interquartz(A’Asia)PtyLtdwarrantstheoriginalpurchaser againstfailureundernormal
usage resulting from defective material and workmanship. Proof of purchase and date of
purchasearerequiredfordeterminingvalidityofthiswarranty.Thiswarrantydoesnotcover
defectsordamageduetonormalwearandtear,negligence,accidents,exposuretoradiation,
misuse,impropermaintenance,lightningstrikesorunauthorisedrepairsormodications
andexcludesfreightorpostagecoststo/fromyourlocalauthorisedservicecentreunless
otherwisearranged.Consequentiallossnotincluded. Noticationofanydefectmustbe
made within the warranty period before a warranty repair can be effected.
ThisguaranteeisanadditiontoallotherWarrantiesorGuaranteesexpressedorimplied
by the Trade Practices Act or other Commonwealth or State laws and all other obligations
andliabilitiesonthepartofInterquartz(A’Asia)PtyLtd.
Warranty Coverage
The warranty period is six (6) years. Please contact Interquartz for conrmation of the
coverageofyourproduct,orconsultthedocumentationsuppliedwiththeunit.Freightcosts
insendinggoodstoInterquartzandreturningthegoodstotheowner,arenotincludedin
the warranty coverage.
Warranty Claim and Non-Warranty Repair Procedure
1. ContactInterquartztodiscussthesymptomsoftheproblem.Ourstaffcanassistto
determine whether the product is suspect or whether the problem may be elsewhere
in the network.
2. If recommended by Interquartz, return the suspect unit to the Interquartz delivery
pointbelow,enclosinginyourpackagethefollowing:
a) Proofofpurchase

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b) Documentationtoindicateyour(ortheenduser’s)contactdetails(phone,fax
andemail)andreturnaddress.
c) A fault report to assist our technical staff to locate the fault or pay particular
attention to the function or feature reportedly malfunctioning.
d) Ifrequired(e.g.iftheunitisnotunderwarrantyorhasbeendamageddueto
abuse)pleaseincludearequestforarepairquotationinthepackagewiththe
returned goods.
e) Anyotherrelevantmaterialtoestablishthewarrantyclaimifapplicable.
3. Repairs to the unit will be carried out according to prescribed Interquartz
factoryendorsed procedures to return the telephone to a serviceable condition.
4. The repaired or replaced unit will be returned or made available for collection once
therepairiscomplete.DeadOnArrival(DOA)warrantyrepairsreturnedwithinone
weekofpurchasewillbereturnedattheexpenseofInterquartzandatthediscretion
ofInterquartz.
ReturnDeliveryAddress(Repairsonly):
ServiceDivision
Interquartz(A’Asia)PtyLtd
25NorthgateDrive
ThomastownVIC3074
Telephone:(03)94643333
Fax:(03)94643466
Email:[email protected]
Additional Support Services
Uponrequest,sitevisitscanbearrangedtoresolvedifcultserviceorfaultissuesatthe
discretionofInterquartz.
UnitssufferingfromRadioInterferenceduetocloseproximitytoradioorTVtransmitters
cannotbemodiedandthewarrantydoesnotcoversuchwork.

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Workshop Service Fees
Forallrepairsexcludedfromthewarrantyprovisionsaservicefee,plusthecostofparts
ormaterials,willapply.Bulkrepairpricesarenegotiable.
Quotations
Repairquotationscanbearrangeduponrequestanddonotattractanyextrachargefor
thequotationservice.
Note: No undertaking is given or implied to automatically provide replacement units as
aresultofwarrantyclaims(aswemayprefertorepairthereturnedunit)andInterquartz
reserves the right at all times to determine all matters related to warranty claims within
the scope of the stated Terms of Warranty.

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8. SERVICE CENTRES
Pleasecall18006IQTEL(1800647835)fromanywhereinAustraliatoarrangeserviceor
repair of your telephone.

Manufactured by
InternationalQuartzLimited
A Subsidiary of Chiaphua Industries Ltd.
©CopyrightINTERNATIONALQUARTZLTD.2012
IQ280on-linemanual