Interquartz Handset User manual

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Handset Operations Manual

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Contents
Handset Operations Manual .............................................................................................................................. 1
Contents ............................................................................................................................................................. 2
1 About This Do ument ................................................................................................................................ 5
Audien e ................................................................................................................................................ 5
Abbreviations ......................................................................................................................................... 5
Referen es/Related Do umentations.................................................................................................... 5
Do ument History .................................................................................................................................. 5
2 Making Handset Ready .............................................................................................................................. 6
Pa kage - Contents/Damage Inspe tion ................................................................................................ 6
Before Pa kage Is Opened: ................................................................................................................ 6
Contents of Pa kage: ......................................................................................................................... 6
Damage Inspe tion: ........................................................................................................................... 7
Before Using the Phone ......................................................................................................................... 7
Installing the Battery.......................................................................................................................... 7
Using the Charger .............................................................................................................................. 7
Handset in the Charger ...................................................................................................................... 7
Open Ba k Cover ................................................................................................................................ 8
Handset Serial Number ...................................................................................................................... 8
Repla e Battery .................................................................................................................................. 8
3 Phone Overview ......................................................................................................................................... 9
Handset – Front View ............................................................................................................................ 9
Rear View - Handset ............................................................................................................................ 10
Tone Type and Volume ........................................................................................................................ 11
Frequen y definition ........................................................................................................................ 11
Handset tone types .......................................................................................................................... 11
Handset volume ............................................................................................................................... 12
Ring aden e .................................................................................................................................... 12
Display .................................................................................................................................................. 13
Handset LCD display ........................................................................................................................ 13
Handset LCD I ons ........................................................................................................................... 13
Handset LED ..................................................................................................................................... 14
Charger LED...................................................................................................................................... 14
4 Handset MMI - Operations ...................................................................................................................... 15
In oming all .................................................................................................................................... 15
Outgoing Call by Pre-dial ................................................................................................................. 16
Finish Talk Mode .............................................................................................................................. 16
Hold .................................................................................................................................................. 17
Transfer Call ..................................................................................................................................... 17
Semi-attended transfer sequen e: .................................................................................................. 17
Conferen e Call ................................................................................................................................ 18
REDIAL .............................................................................................................................................. 18
Auto Stand-by .................................................................................................................................. 18

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Out of Range .................................................................................................................................... 18
Low Battery ...................................................................................................................................... 18
Mute ................................................................................................................................................ 18
Hands free ........................................................................................................................................ 19
Headset ............................................................................................................................................ 19
Volume setting ................................................................................................................................. 19
Menu setting mode ............................................................................................................................. 19
Audio Settings ...................................................................................................................................... 19
Ringer melody .................................................................................................................................. 20
Alert volume .................................................................................................................................... 20
Alert tone ......................................................................................................................................... 20
Key sound ......................................................................................................................................... 20
Confirmation sound ......................................................................................................................... 20
Coverage warning ............................................................................................................................ 20
Charger warning .............................................................................................................................. 20
Conne tivity ......................................................................................................................................... 21
Registration ...................................................................................................................................... 21
Deregistration .................................................................................................................................. 21
Settings ................................................................................................................................................ 21
Time & date ..................................................................................................................................... 21
Language .......................................................................................................................................... 21
LED Signal ......................................................................................................................................... 21
Power Save ...................................................................................................................................... 21
Se urity ............................................................................................................................................ 21
Handset name .................................................................................................................................. 22
Reset settings ................................................................................................................................... 22
Status ............................................................................................................................................... 22
Auto answer ..................................................................................................................................... 22
Silent harging ................................................................................................................................. 22
Do not disturb .................................................................................................................................. 22
Speed Dial/One Tou h Dial .................................................................................................................. 23
How to setup speed dial .................................................................................................................. 23
How to all a speed dial number ..................................................................................................... 23
5 Handset - Servi e Menu Management .................................................................................................... 24
Servi e Menu ....................................................................................................................................... 24
Servi e Menu Parameter Definitions ................................................................................................... 24
Master Reset .................................................................................................................................... 24
Site Survey Mode ............................................................................................................................. 25
HS Logs ............................................................................................................................................. 26
Status ............................................................................................................................................... 27
IPEI ................................................................................................................................................... 27
Demo mode ..................................................................................................................................... 28
Wideband......................................................................................................................................... 28
Test Tone on OK key ........................................................................................................................ 28
Handover ......................................................................................................................................... 28
6 Calls Operations – Handset MMI ............................................................................................................. 29
Initiating Calls ....................................................................................................................................... 29
Call Holding .......................................................................................................................................... 30

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Call Transfer (Blind).............................................................................................................................. 30
Call Bridging (Attended Transfer) ........................................................................................................ 31
Call Conferen e (Conferen e) .............................................................................................................. 31
7 Flow Graphs – Call Transfer ..................................................................................................................... 32
Some Definitions – Call Transfer .......................................................................................................... 32
Call Transfer - Requirements ............................................................................................................... 32
Types of Call Transfer........................................................................................................................... 32
8 Flow Graphs – Conferen e Calls .............................................................................................................. 33
Call Conferen ing Operation ................................................................................................................ 33
Types of Conferen e Calls .................................................................................................................... 33

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1 About This Document
This do ument des ribes the features and fun tionalities available in the SME VoIP DECT Handset. We
des ribe how to operate the handset without going into details of its me hani al features.
Complete des ription of me hani al features is addressed in a separate do ument.
Audience
This guide is intended for everyday users as well as system administrators.
Abbreviations
For the purpose of this do ument, the following abbreviations hold:
DHCP: Dynami Host Configuration Proto ol
DLC: Data Link Control (Layer)
DNS: Domain Name Server
HTTP: Hyper Text Transfer Proto ol
IOS: Internetworking Operating System
IPEI: International Portable Equipment Identity
NAT: Network Address Translator
PARI: Primary A ess Rights Identity
PCMA: A-law Pulse Code Modulation
PCMU: mu-law Pulse Code Modulation
RPN: Radio fixed Part Number (Physi al hannel number useful in handover pro edures)
SME: Small and Medium s ale Enterprise
STUN: Session Traversal Utilities for NAT
References/Related Documentations
[1]: Adding Multiple Base Stations to Network V0.2 Do ument
[2]: How to Initiate For e Handover Pro edure V0.2
[3]: -
Document History
Revision Author Issue Date Comments
0.1 MYA 16-Nov-2010 Initial Version
0.2 KMR 10-Feb-2011 Updated
0.3 JMG 07-July-2011 Servi e Menu se tion updated
0.4 JMG 04-Nov-2011 Updates regarding onne tivity and settings

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2 Making Handset Ready
In this hapter we briefly des ribe how to prepare the handset for use, install, insert and harge new
batteries.
Package - Contents/Damage Inspection
Before Package Is Opened:
Examine the shipping pa kage for eviden e of physi al damage or mishandling prior to opening. If
there is a proof mishandling prior to opening, you must report it to the relevant support enter of the
regional representative or operator.
Contents of Package:
Make sure all relevant omponents are available in the pa kage before pro eeding to the next step.
In prin iple, every shipped base unit pa kage/box ontains the following items:
2 x mounting s rews and 2 x An hors
1 x Handset hook
1 x A/C Adaptor
1 x Battery
1 x harger
1 x Handset Unit, 1 x Battery over

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Damage Inspection:
The following are the re ommended pro edure for you to use for inspe tion:
1. Examine all relevant omponents for damage.
2. Make a “defe tive on arrival - DOA” report or RMA to the operator. Do not move the shipping
arton until it has been examined by the operator. The operator/regional representative will
initiate the ne essary pro edure to pro ess this RMA. They will guide the network
administrator on how to return the damaged pa kage if ne essary.
3. If no damage is found then unwrap all the omponents and dispose of empty
pa kage/ arton(s) in a ordan e with ountry spe ifi environmental regulations.
Before sing the Phone
Here are the pre- autions users should read before using the Handset:
Installing the Battery
1. Never dispose of the battery in fires, otherwise it will explode.
2. Never repla e the batteries in potentially explosive environments, for e.g. lose to
inflammable liquids/ gases.
3. ONLY use approved batteries and hargers from the vendor or operator.
4. Do not disassemble, ustomize or short ir uit the battery
Using the Charger
Ea h handset is harged through the use of a handset harger. The harger is a ompa t desktop unit
designed to harge and automati ally maintains the orre t battery harge levels and voltage. The
harger Handset is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA. When
harging the battery for the first time, it is ne essary to leave the handset in the harger for at least 10
hours before the battery is fully harged and the handset ready for use.
Handset in the Charger
For orre t harging, ensure that the room temperature is between 0°C and 25°C/32°F and 77°F. Do
not pla e the handset in dire t sunlight. The battery has a built-in heat sensor whi h will stop harging
if the battery temperature is too high.
If the handset is turned off when pla ed in harger, the handset turns on and shows (shortly) the
harging message “The battery is harging”. After a while the display ba klight first dims and then turns
off (if not demo mode is enabled). There will be a response for e.g. in oming alls. If the handset is
turned on when pla ed in harger, the display shows (shortly) the harging message “The battery is
harging”. After a while the display ba klight first dims and then turns off.

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Open Back Cover
1. Press down the ba k over and slide it towards the bottom of the handset.
2. Remove Ba k Cover from Handset
Handset Serial N mber
The serial number (IPEI/IPUI number) of ea h handset is found either on a label, whi h is pla ed
behind the battery, or on the pa kaging label. First, lift off handset ba k over and lift the battery and
read the serial number.
The serial number is usually needed to enable servi e to the handset. It must be programmed into the
system database via the SME VoIP Configuration interfa e.
Replace Battery
Remove Ba k Cover from Handset. Remove the old battery and repla e with a new one.

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3 Phone Overview
Handset – Front View
1. Ear Speaker
2. S reen
3. Navigation Keys (Up/Down/Right/left)
4. Sele tion Key ( entre of Navigation key)
5. Call Key/ A ept Call Key (Off-hook key)
6. End, ON/OFF Key, Ba k Key (On-hook key)
7. A tivity Menu Key
8. Speaker Key
9. Tone Key
10. Spe ial Programmable Keys (User Key)
11. Naming for Programmable Keys
12. Operational Key
13. 3 soft Keys

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Rear View - Handset
14. 3.5mm Headset onne tor
15. Volume Up key (side key)
16. Volume Down Key (side key)
17. Mute key (side key)
18. External Speaker
19. Battery
20. Strap Hole

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Tone Type and Volume
Freq ency definition
A 440 Hz G 659 Hz M Hz S Hz
B 622 Hz H Hz N Hz T Hz
C 1109 Hz I Hz O Hz U Hz
D 1245 Hz J Hz P Hz V Hz
E 3000 Hz K Hz Q Hz W Hz
F 831 Hz L Hz R Hz
Handset tone types
Key Tone 1
E
10 ms 20 ms
Key Tone 2
C
50 ms 190 ms
Range Alarm Tone
F G
120 ms 120 ms 380 ms
Low Battery Alert Tone
D D D
100 ms 20 ms 100 ms 20 ms 100 ms
Error Tone
B A
100ms 20ms 100ms
Confirmation Tone
D
100 ms

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Handset vol me
Volumes for ea h tone are shown below.
Tone Type Level Comment
Ring Melody It depends on Ringer Volume Setting.
Alert Tone It depends on Alert Volume Setting.
Key Sound Constant Can be enabled or disabled by the user.
(Options are Silent, Cli k, Tone)
Confirmation Sound Constant Can be enabled or disabled by the user.
Coverage Warning Constant Used to warning for out of RF link range.
Can be enabled or disabled by the user.
Charger Warning Constant Used to warning for battery low. Can be
enabled or disabled by the user.
Ring cadence
Caden e 1:
2s
4s
2s
4s
2s
4s
2s
4
2s
Caden e 2:
2s
4s
2s
4s
2s
4s
2s
4
2s
Note:
When ringer volume is Off (Vibrate), Handset vibrates a ording to this timing (Xs on / Xs off) in all the
aden es.
On
Off
On
Off

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Display
Handset LCD display
262K TFT type Colour LCD with ba klight. 176 x 220 pixel display
For dial number: 1 2 3 4 5 6 7 8 9 0 * #
For Message:
- Upper Case: A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
- Lower Case: a b d e f g h i j k l m n o p q r s t u v w x y z
- Symbol: ! “ – ( ) @ / : _ ; + & % * = < > £ ¡ $ ¥ ˚ [ ] { } \ ~ ^ § ¿ # | ' ΄ (blank)
Handset LCD Icons
Talk i on
- Handset Talk mode
Battery Status I on
- Battery Full
- Battery Level 7
- Battery Level 6
- Battery Level 5
- Battery Level 4
- Battery Level 3
- Battery Level 2
- Battery Level 1
- Battery Level low
- Battery empty
Charge On:
- Animation: Low → Level 1 → ... → Level 7→ Full → Low (only green olours)
The following i ons an be displayed
- Ringer Off
- Mute
- Key lo k i on
- Alarm i on
- Radio signal strength

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Handset LED
One bi- olour LED (Message light pipe) to provide three olour message indi ations (RED, GREEN,
YELLOW).
The behaviour of the LED an be onfigured by the end user as shown below.
Charger LED
Two LEDs (Light pipe)
LED on the front of the harger:
- Handset is onne ted to the harger: On
- Handset is not in the harger: Off
LED on the top of the harger:
- Reserve battery (standby battery) put in harger: On
- Reserve battery (standby battery) fully harged: Off

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4 Handset MMI - Operations
The handset an be in three main states seen from the user:
1. A tive all
2. Idle
3. Menu
In a tive all the Umber handset all MMI will be used to guide the user.
Incoming call
The handset will start alerting and display the “in oming all s reen” when re eiving an in oming all.
The aller ID of the aller will be displayed. The user answers the all by pressing “Green-key” (Off-
hook).
If the feature “Auto answer” is enabled on the handset, then the in oming all is answered no matter
if the handset is pla ed or removed from the radle/ harger. If “Auto answer” is disabled, then the
user has to press “Green-key” no matter if the handset is pla ed or removed from the radle/ harger.
The re eived phone number is stored in the all log.

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O tgoing Call by Pre-dial
Simply pre-dial the phone number. It is also possible to sele t all an entry in the private phone book
or the entral phone book.
To make a all to the outside line, simple type in the phone number and press “Green-key” (Off-hook),
Depending on the setup of the PBX, it may be ne essary to add a prefix in front of the phone number.
Finish Talk Mode
To end a all, simply press “Red-key” (On-hook) to terminate any all. If one all is a tive and another
all is on hold, then the a tive all will be terminated when pressing “Red-Key” and the handset
automati ally returns to the all on hold, i.e. the all on hold is now a tive, and the user has to press
the “Red-key” again to terminate this all.

Hold and Retrieve
Hold
By pressing hold the all is on hold and an be retrieved or a se ond all an be established.
From the se ond all onferen e, swap or transfer is possible.
It is possible to swap all, i.e. to toggle between 2 external parties.
Swap calls
then automati ally put on hold, and vi e versa.
Example: If all “1” is a tive and all “2” is on hold, then the user an swap to all “2” and “ all “1” is

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Transfer Call
Both attended and semi-attended transfer is possible.
Attended transfer sequen e:
Semi-attended transfer seq ence:

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Hands free
The audio is routed to the speaker if the user press the “Hands free key” during all. Pressing “Hook off
key” will swit h ba k to earpie e mode.
Headset
The audio is routed to the headset if a headset is onne ted when initiating the all. The audio is
routed to the headset if a headset is onne ted during all. The audio is routed to the speaker if the
“Hands free speaker key” is pressed during headset mode.
Vol me setting
There are 3 individual volume settings, i.e. one volume setting for earpie e mode, one volume setting
for speaker mode and one volume settings for headset mode. The volume setting an be adjusted
during all by pressing the volume keys (Side key up and down). The level of the audio is displayed
graphi ally when pressing the keys and saved automati ally after a timeout.
If earpie e mode is used during all, then the earpie e level is adjusted when pressing the volume key
Up or Down. If speaker mode is used during all, then the speaker level is adjusted when pressing the
volume key Up or Down. If headset mode is used during all, then the headset level is adjusted when
pressing the volume key Up or Down.
Menu setting mode
Various settings an be hanged, su h as ring type, registration, and deregistration et .
1. The handset returns one step ba k if the user press “Red key” (On-Hook) when in the menu
stru ture
2. The Handset keeps ea h menu setting mode for 1 minute without key operation. The Handset
an els the menu setting and goes to standby mode.
3. The urrent setting of a menu/feature is always displayed below the menu. The menu must be
highlighted to see the urrent setting. An example is shown below.
Audio Settings
Ringer vol me
The ringer volume settings an be adjusted by sele ting menu “Audio settings → Ringer volume”. The
urrently used level is displayed when entering the menu “Ringer volume”. The volume an be in reased
by pressing navigation key Up or Right. The volume an be de reased by pressing navigation key Down
or Left. An audible indi ation (play ba k) is given when adjusting the ringer volume. The urrently used
ringer melody is used as play ba k when adjusting the volume.

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Ringer mute:
The ringer is swit hed off when the lowest level is sele ted in menu “Audio settings→ Ringer volume”.
The ringer OFF i on is displayed in the top bar when the ringer is off.
Ringer melody
The ringer melody an be hanged by sele ting menu “Audio settings → Ringer melody”. A list of
melodies is displayed when entering the menu. Ea h displayed melody on the list an be sele ted by
pressing soft key “Sele t”. The graphi al user interfa e (radio button) allows the user to hoose only
one of a predefined set of options (melodies). Ea h melody on the list an be played ba k by sele ting
soft key “Play”. The soft key “Play” hanges to “Stop” during play ba k.
Alert vol me
The alert volume an be adjusted by sele ting menu “Audio settings → Alert volume”. The urrently
used level is displayed when entering the menu “Alert volume”. The volume an be in reased by
pressing navigation key Up or Right. The volume an be de reased by pressing navigation key Down or
Left. The urrently used alert melody is used as play ba k when adjusting the volume.
Alert tone
Different kind of alert tones an be sele ted. The alert tone is used when the alarm lo k o ur. The
graphi al user interfa e (radio button) allows the user to hoose only one of a predefined set of
options (melodies).
Ea h melody on the list an be played ba k by sele ting soft key “Play”. The soft key “Play” will hange
to “Stop” during play ba k.
Vibrator
In the vibrator menu different vibrator states an be sele ted. The options are Off, Vibrate then ring,
Vibrate only, Vibrate and ring.
Key so nd
The key sound an be Silent, Cli k or Tone. A sound is generated on ea h key press when the key sound
Cli k or Tone are sele ted. No key sound will be generated when pressing the keys during “key lo k
state” even though one of the key sounds is sele ted.
Confirmation so nd
When the feature “Confirmation sound” is enabled (On), an audible indi ation is given when an event
su eeds or fails. Example: A positive onfirmation sound is generated when a new setting is set or an
entry is saved su essfully in the phonebook. A negative onfirmation sound is generated if the a tion
fails.
Coverage warning
When the feature “Coverage warning” is enabled (On), then an audible indi ation is given in the
earpie e when the user is lose to maximum range.
Charger warning
When the feature “Charger warning” is enabled (On), then an audible indi ation will be given when the
handset is orre tly onne ted to the harger.