intertel 3000 Instruction Manual

Inter-Tel®3000
Administration Manual
INT 3000 Admin Manual cover 5/18/07 9:20 AM Page 1

Inter-Tel 3000
Administrator’s Manual
TABLE OF CONTENTS
FCC INFORMATION ....................................................................................................................... 1
FCC PART 68 EXHIBIT J................................................................................................. 1
CUSTOMER OWNED COIN/CREDIT CARD PHONES.................................................. 2
DATA EQUIPMENT......................................................................................................... 2
SYSTEMS .........................................................................................................................2
ADJUNCTS – KX AND PX DEVICES ............................................................................. 2
OEM DEVICES................................................................................................................. 2
WARNING ........................................................................................................................ 2
SAFETY REGULATIONS ................................................................................................................ 4
IMPORTANT SAFETY INSTRUCTIONS ........................................................................ 4
LIMITED WARRANTY ................................................................................................................... 6
SOFTWARE LICENSE AGREEMENT ............................................................................................ 7
DEFINITIONS: ................................................................................................................. 7
LICENSE:.......................................................................................................................... 7
NON-PERMITTED USES: ................................................................................................ 8
TERM:............................................................................................................................... 8
WARRANTY: ................................................................................................................... 8
LIMITS OF LIABILITY:................................................................................................... 9
ENTIRE AGREEMENT: ................................................................................................... 9
GOVERNMENT RESTRICTED RIGHTS:...................................................................... 10
INTRODUCTION ........................................................................................................................... 11
SYSTEM DESCRIPTION ............................................................................................................... 11
SYSTEM OPTIONS ........................................................................................................ 12
CONTACT DETAILS ..................................................................................................... 12
USING THIS GUIDE ...................................................................................................................... 13
DIGITAL TELEPHONE SETS........................................................................................................ 14
TO ADJUST THE DIGITAL TELEPHONE SET PEDESTAL ........................................ 16
USING THE DIGITAL TELEPHONE SET DISPLAY.................................................... 17
USING THE DISPLAY KEYS TO SELECT MENU OPTIONS...................................... 18
USING THE SCROLL KEYS.......................................................................................... 18
USING THE CLEAR KEY “C” ....................................................................................... 18
USING THE KEYPAD .................................................................................................... 18
ENTERING TEXT WHEN PROGRAMMING NAMES OR MESSAGES....................... 18
USING THE PROGRAMMABLE KEYS / LINE KEYS ................................................. 19
USING THE SPEAKERPHONE KEY............................................................................. 19
USING THE VOLUME KEYS ........................................................................................ 19
USING THE FUNCTION KEYS ..................................................................................... 20
DSS EXTENSIONS......................................................................................................... 20
BACKLIT DISPLAY....................................................................................................... 20
DATA PORT ................................................................................................................... 20

Inter-Tel 3000
Administrator’s Manual
CUSTOMIZING YOUR DIGITAL TELEPHONE SET................................................................... 21
TO CHANGE THE LANGUAGE ON YOUR PHONE.................................................... 21
AUTOMATIC ANSWER ................................................................................................ 21
TO PROGRAM A FEATURE ONTO A PROGRAMMABLE KEY ON YOUR
EXTENSION ................................................................................................................... 21
HEADSET MODE........................................................................................................... 22
TO SELECT A RINGING TONE .................................................................................... 22
TO SET THE DISPLAY CONTRAST............................................................................. 22
SYSTEM PROGRAMMING ........................................................................................... 22
BACKGROUND MUSIC ................................................................................................ 23
SPEAKERPHONE OPTIONS.......................................................................................... 23
INTERNAL EXTENSION ORDER ................................................................................. 23
IP EXTENSIONS ............................................................................................................................ 23
USING STANDARD ANALOG TELEPHONE SETS..................................................................... 24
FEATURE ACCESS CODES LIST ................................................................................. 24
GETTING STARTED – BASIC CALL FEATURES.................................................................................... 25
MAKING AND ANSWERING CALLS..................................................................................................... 25
TO MAKE AN EXTERNAL CALL................................................................................. 25
RESTRICTING OUTGOING CALLS ............................................................................. 25
TO PROGRAM CO LINES TO BE USED FOR INCOMING CALLS ONLY................. 25
TO MAKE AN INTERNAL CALL.................................................................................. 26
TO CALL AN EXTENSION GROUP.............................................................................. 26
PROGRAMMING AND DIALING SPEED-DIAL NUMBERS....................................... 26
TO PROGRAM A PERSONAL SPEED-DIAL NUMBER............................................... 26
TO ADD OR DELETE A SYSTEM SPEED-DIAL NUMBER ........................................ 27
TO CHANGE THE SYSTEM SPEED-DIAL PASSWORD ............................................. 27
TO DIAL A PERSONAL SPEED-DIAL NUMBER ........................................................ 27
TO DIAL A SYSTEM SPEED-DIAL NUMBER............................................................. 28
ANSWERING CALLS .................................................................................................................... 29
IGNORING CALLS RINGING YOUR PHONE.............................................................. 29
RE-SEIZE LINE .............................................................................................................. 29
HOLDING AND TRANSFERRING CALLS................................................................................... 30
SYSTEM HOLD.............................................................................................................. 30
TO PLACE AN EXTERNAL CALL ON SYSTEM HOLD.............................................. 30
ASSOCIATED HOLD ..................................................................................................... 30
TO TRANSFER A CALL TO ANOTHER EXTENSION ................................................ 30
TO TRANSFER A CALL TO AN EXTERNAL NUMBER ............................................. 31
TO MAKE AN EXTERNAL CONSULTATION CALL .................................................. 31
BUTTON HOPPING ....................................................................................................... 31
RE-DIRECTING CALLS ................................................................................................................ 32
TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION ...................................... 32
TO RE-DIRECT A CALL RINGING AT YOUR EXTENSION TO VOICE MAIL......... 32
FORWARDING CALLS ................................................................................................................. 32
FORWARD ALL CALLS................................................................................................ 32
FOLLOW ME.................................................................................................................. 33
FORWARD WHEN BUSY.............................................................................................. 33
TO CANCEL FORWARD WHEN BUSY ....................................................................... 33
FORWARD ON NO ANSWER ....................................................................................... 34
TO CANCEL FORWARD ON NO ANSWER ................................................................. 34

Inter-Tel 3000
Administrator’s Manual
EXTERNAL FORWARDING ......................................................................................................... 34
TO RESTRICT AN EXTENSION FROM FORWARDING CALLS TO AN EXTERNAL
NUMBER ........................................................................................................................ 34
TO FORWARD ALL CALLS OR EXTERNAL CALLS ONLY TO AN EXTERNAL
NUMBER ........................................................................................................................ 35
GROUP FORWARDING ................................................................................................................35
SETTING A GROUP FORWARDING FROM A SYSTEM PHONE............................... 35
TO CANCEL GROUP FORWARDING .......................................................................... 35
CONFERENCE CALLS .................................................................................................................. 36
TO SET UP AN INTERNAL CONFERENCE ................................................................. 36
TO SET UP AN EXTERNAL CONFERENCE ................................................................ 36
USING YOUR DIGITAL TELEPHONE SET WITH A HEADSET ................................................ 36
TO MAKE AN INTERNAL OR EXTERNAL CALL WHEN USING A HEADSET....... 36
TO END A CALL WHEN USING HEADSET ................................................................ 36
TO ANSWER A CALL WHEN USING A HEADSET .................................................... 36
HANDSET MONITOR.................................................................................................................... 37
INCOMING CALL HANDLING..................................................................................................... 37
INCOMING CALLS TO INDIVIDUAL EXTENSIONS ................................................. 37
INCOMING CALLS TO A RING GROUP...................................................................... 37
INCOMING CALLS TO A HUNT GROUP .................................................................... 37
EXTENSION GROUPS................................................................................................................... 38
GROUP PROGRAMMING.............................................................................................. 38
HUNT GROUP TIMER ................................................................................................... 39
LOGGING IN AND OUT OF HUNT GROUPS .............................................................. 39
OUTGOING GROUPS .................................................................................................................... 39
TO PROGRAM LINES INTO GROUPS FOR ACCESS USING THE CODES 9 OR 760 -
769................................................................................................................................... 39
INCOMING RINGING PROGRAMMING...................................................................................... 40
DAY SERVICE / NIGHT SERVICE ............................................................................................... 40
TO SET THE AUTOMATIC START AND END TIMES FOR NIGHT SERVICE ......... 40
TO MANUALLY TURN ON NIGHT SERVICE............................................................. 41
TO HAVE NIGHT SERVICE REMAIN ON OVER WEEKENDS .................................. 41
AUTO-ATTENDANT ..................................................................................................................... 42
DIALING # WHEN LISTENING TO THE AUTO ATTENDANT GREETING.............. 42
DIALING # WHEN LISTENING TO A STANDARD MAILBOX GREETING.............. 42
DIALING # WHEN LISTENING TO A MESSAGE-ONLY VOICE MAILBOX ............ 42
DIALING MORE THAN ONE DIGIT............................................................................. 43
DIALING AN INVALID NUMBER................................................................................ 43
DIALING INCOMPLETE NUMBERS............................................................................ 43
DIALING WHEN IN THE RECORDING PHASE .......................................................... 43
USEFUL SAMPLES OF DIGIT TRANSLATION (SINGLE DIGIT DIAL THROUGH) 43
AUTO-ATTENDANT PROGRAMMING ....................................................................... 44
COURTESY SERVICE ................................................................................................................... 46
TO PROGRAM THE COURTESY SERVICE ................................................................. 46
DIRECTORY SERVICES ............................................................................................................... 47
SIMPLE DIRECTORY SERVICE ................................................................................... 48
DIAL NAME DIRECTORY SERVICE ........................................................................... 48
DIAL NAME DIRECTORY PROGRAMMING .............................................................. 49

Inter-Tel 3000
Administrator’s Manual
VOICE MAIL ..................................................................................................................................... 51
TO ALLOCATE A VOICE MAILBOX TO AN EXTENSION........................................ 51
SETTING UP VOICE MAILBOXES .............................................................................................. 51
TO RECORD VOICE MAILBOX GREETINGS ............................................................. 51
TO REPLAY A VOICE MAILBOX GREETING ............................................................ 52
TO SELECT THE PRIMARY OR ALTERNATE GREETING........................................ 52
RECORDING NAMES IN VOICE MAILBOXES........................................................... 52
TO TURN ON THE VOICE MAILBOXES ..................................................................... 52
TO MONITOR / PICK-UP CALLERS AS THEY SPEAK TO A VOICE MAILBOX ..... 53
TO CHANGE A VOICE MAILBOX PASSWORD.......................................................... 53
TO COMPOSE A MESSAGE AND SEND IT TO ANOTHER USER............................. 53
TO ACCESS VOICE MAILBOXES ................................................................................ 54
TO RETRIEVE MESSAGES LEFT IN A VOICE MAILBOX ........................................ 54
TO FORWARD A MESSAGE......................................................................................... 54
RETURN CALL .............................................................................................................. 55
TRANSFERRING CALLS TO VOICE MAILBOXES .................................................... 55
TO RETRIEVE VOICE MAILBOX MESSAGES REMOTELY...................................... 55
TO RECORD A CALL .................................................................................................... 55
GROUP MAILBOXES .................................................................................................... 56
REMOTE NOTIFICATION OF VOICE MESSAGES ..................................................................... 56
SETTING UP YOUR REMOTE NOTIFICATION TO A PERSONAL NUMBER .......... 56
SETTING UP REMOTE NOTIFICATION TO A PAGER............................................... 57
SELECTING THE EXTENSIONS THAT CAN ACTIVATE REMOTE NOTIFICATION57
SELECTING THE NUMBER OF SIMULTANEOUS CALLS ........................................ 57
SELECTING THE NUMBER OF RETRY ATTEMPTS.................................................. 58
SELECTING THE LINE GROUP THAT THE REMOTE NOTIFICATION CALLS ARE
TO USE ........................................................................................................................... 58
NOTIFICATION DELAY TIMER................................................................................... 58
NOTIFICATION INTERVAL TIMER ............................................................................ 58
TO CHECK ALL VOICE MAIL PASSWORDS.............................................................. 59
VOICE MAIL FROM A STANDARD ANALOG PHONE .............................................. 59
ACCESSING A VOICE MAILBOX ................................................................................ 59
VOICE MAIL LANGUAGE............................................................................................ 59
INFORMATION-ONLY VOICE MAILBOXES.............................................................. 60
VOICE MAILBOX CAPACITY...................................................................................... 60
VOICE MAILBOX CAPACITY % USED....................................................................... 60
SYSTEM VOICE MAILBOX.......................................................................................... 60
TO TURN THE SYSTEM VOICE MAILBOX ON AND OFF ........................................ 61
TO PROGRAM LINES TO BE ANSWERED BY THE SYSTEM VOICE MAILBOX ... 61
LEAVING MESSAGES IN VOICE MAILBOXES.......................................................... 61
TO CHANGE THE GREETING ON THE SYSTEM VOICE MAILBOX ....................... 61
TO SET THE TIME A CALL WILL RING BEFORE THE SYSTEM VOICE MAILBOX
ANSWERS ...................................................................................................................... 62
TO RETRIEVE MESSAGES LEFT IN THE SYSTEM VOICE MAILBOX.................... 62
TO RETRIEVE SYSTEM VOICE MAILBOX MESSAGES REMOTELY...................... 62
FAX LINE / EXTENSION .............................................................................................................. 62
ADDITIONAL CALL FEATURES .......................................................................................................... 63
REDIAL ..........................................................................................................................63
CALL PICK-UP............................................................................................................... 63
RING BACK.................................................................................................................... 65
CAMP ON BUSY ............................................................................................................ 65
CALL WAITING FROM ANOTHER EXTENSION ....................................................... 65

Inter-Tel 3000
Administrator’s Manual
TO PRESENT A BUSY EXTENSION WITH A CALL WAITING TONE...................... 65
TO ACCEPT A WAITING CALL ................................................................................... 65
CALL WAITING FROM EXTERNAL CALLS............................................................... 65
MULTIPLE CALL PARK ............................................................................................... 66
BARGE-IN ...................................................................................................................... 66
PAIRED EXTENSIONS .................................................................................................. 67
OPERATOR SERVICES ................................................................................................. 67
SETTING DISPLAY MESSAGES .................................................................................. 69
DISPLAYING CALLER NUMBERS AND ROUTING CALLS...................................... 69
PROGRAMMING THE SYSTEM TO DISPLAY CALLER ID INFORMATION ........... 70
TO ASSOCIATE A CALLER NUMBER WITH A NAME AND ROUTE THE CALL TO
AN EXTENSION............................................................................................................. 70
STORING AND REDIALING CALLER NUMBERS (CALLER ID LIST)..................... 71
PAGING.......................................................................................................................................... 72
TO PROGRAM AN EXTENSION FOR USE WITH PUBLIC ADDRESS AMPLIFIER. 72
TO MAKE AN ANNOUNCEMENT OVER A PUBLIC ADDRESS SYSTEM ............... 73
TO RESPOND TO A PAGE OVER THE PA SYSTEM .................................................. 73
TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL DIGITAL
TELEPHONE SETS ........................................................................................................ 73
TO MAKE AN ANNOUNCEMENT OVER THE SPEAKERS OF ALL DIGITAL
TELEPHONE SETS AND THE PA................................................................................. 73
SINGLE EXTENSION PAGE ......................................................................................... 74
TO ANSWER A SINGLE EXTENSION PAGE CALL AT YOUR EXTENSION ........... 74
TO PROTECT DIGITAL TELEPHONE SETS AGAINST PAGING ANNOUNCEMENTS
........................................................................................................................................ 74
TO PREVENT EXTENSIONS FROM USING THE PUBLIC ADDRESS SYSTEM....... 74
MANAGER / ASSISTANT .............................................................................................................74
TO SET UP MANAGER / ASSISTANT COMBINATIONS ........................................... 74
TO PROGRAM A KEY TO ANSWER THE MANAGER’S CALLS............................... 75
TO DEDICATE A CO LINE TO A MANAGER’S EXTENSION.................................... 75
TO PROGRAM A KEY AS A SINGLE EXTENSION PAGE KEY TO THE ASSISTANT’S
EXTENSION ................................................................................................................... 75
TO PROGRAM A KEY TO CALL THE ASSISTANT’S EXTENSION DIRECTLY ...... 76
TO PROGRAM A KEY TO FORWARD CALLS TO AN ASSISTANT.......................... 76
LEAST-COST ROUTING (LCR) .................................................................................................... 76
TO SET UP CODES TO ALLOW CALLS TO BE ROUTED ON SPECIFIC LINES OR
NETWORKS ................................................................................................................... 76
LEAST-COST ROUTING ACTIVATED AUTOMATICALLY AT SET TIMES ............ 77
MAKING A CALL WITH LCR ACTIVATED................................................................ 77
ACCOUNT CODES ........................................................................................................................ 77
TO SET UP THE ACCOUNT CODE OPERATION........................................................ 78
ENTERING ACCOUNT CODES - OPTIONAL MODE.................................................. 78
ENTERING ACCOUNT CODES - FORCED MODE...................................................... 78
PBX MODE..................................................................................................................................... 79
LINE APPEARANCES ON DIGITAL TELEPHONE SET KEYS................................... 79
MAKING EXTERNAL CALLS WHEN IN PBX MODE ................................................ 79
INCOMING CALLS IN PBX MODE .............................................................................. 79
CALL ANSWERED ........................................................................................................ 79
CALLS PUT ON HOLD .................................................................................................. 79
DO-NOT-DISTURB........................................................................................................................ 79
TO SET DO-NOT-DISTURB ON YOUR EXTENSION.................................................. 80
TO CANCEL DO-NOT-DISTURB ON YOUR EXTENSION ......................................... 80

Inter-Tel 3000
Administrator’s Manual
ROOM MONITOR .......................................................................................................................... 80
EXTENSION LOCK ....................................................................................................................... 80
TO LOCK YOUR EXTENSION...................................................................................... 80
TO UNLOCK YOUR EXTENSION ................................................................................ 80
TO MAKE A CALL FROM A LOCKED EXTENSION .................................................. 81
TO CHANGE YOUR EXTENSION LOCK PASSWORD ............................................... 81
TO EXAMINE EXTENSION LOCK PASSWORDS ....................................................... 81
TONE PROTECTION ..................................................................................................................... 82
TO PROGRAM AN EXTENSION TO RECEIVE CALL WAITING TONES ................. 82
TO PROTECT AN INDIVIDUAL CALL FROM CALL WAITING TONES .................. 82
REMINDER CALL ......................................................................................................................... 82
TO SET YOUR EXTENSION TO GIVE YOU A REMINDER CALL AT A GIVEN TIME
........................................................................................................................................ 82
TO REVIEW AND CANCEL A REMINDER CALL ...................................................... 82
SENDING A HOOKFLASH WHILE ON A CALL ......................................................................... 83
TO SEND A HOOKFLASH SIGNAL TO A CO OR A PBX........................................... 83
EXTENSION RESET ...................................................................................................................... 83
TO RESET YOUR DIGITAL TELEPHONE SET ........................................................... 83
SETTING THE TIME AND DATE ................................................................................................. 83
MUSIC-ON-HOLD OPTIONS ........................................................................................................ 84
TO SUPPLY MUSIC, TONE OR SILENCE TO CALLERS ON HOLD.......................... 84
HOT LINE....................................................................................................................................... 84
ASSIGNING EXTENSION NAMES............................................................................................... 84
CLASS-OF-SERVICE..................................................................................................................... 85
TO PROGRAM CLASS-OF-SERVICE TABLES............................................................ 85
TO RESTRICT EXTENSION OUTGOING CALLS DURING THE DAY ...................... 86
TO RESTRICT EXTENSION OUTGOING CALLS DURING THE NIGHT .................. 86
TO ALLOW EXTENSIONS TO USE SYSTEM SPEED-DIAL NUMBERS TO OVERRIDE
CALL RESTRICTIONS .................................................................................................. 86
POWER FAILURE OPTIONS......................................................................................................... 87
TO PROVIDE BATTERY BACKUP............................................................................... 87
BATTERY ALARM ........................................................................................................ 87
TO MAKE OUTGOING CALLS FOLLOWING A POWER FAILURE .......................... 87
LIGHT-EMITTING DIODE (LED) INDICATORS......................................................................... 87
USING A DOOR PHONE ............................................................................................................... 88
TO PROGRAM A DOOR PHONE .................................................................................. 88
TO PROGRAM WHICH EXTENSIONS THE DOOR PHONE WILL RING .................. 88
ANSWERING A DOOR PHONE CALL ......................................................................... 88
TO OPEN A DOOR USING THE DOORSTRIKE........................................................... 88
TO PROGRAM WHICH EXTENSIONS CAN OPERATE THE DOORSTRIKE ............ 89
CALL LOGGING............................................................................................................................ 90
TO ENABLE / DISABLE CALL LOGGING................................................................... 90
TO PREVENT CALLS FROM INDIVIDUAL EXTENSIONS BEING LOGGED........... 90
TO SET THE CALL LOGGING INTERFACE SPEED ................................................... 91
OPERATION WITH A PARENT PBX............................................................................................ 91
TO PROGRAM PBX ACCESS DIGITS .......................................................................... 91

Inter-Tel 3000
Administrator’s Manual
ADDITIONAL PROGRAMMING OPTIONS ................................................................................. 93
SYSTEM LANGUAGE ................................................................................................................... 93
TO CHANGE THE PROGRAMMING EXTENSION ..................................................................... 93
TO CHANGE THE SYSTEM PROGRAMMING PASSWORD ...................................................... 93
TO CONFIGURE UNEQUIPPED LINE INTERFACES ................................................................. 94
TO CONFIGURE DISCONNECTED EXTENSIONS ..................................................................... 94
TO EXAMINE SYSTEM PASSWORDS......................................................................................... 94
TO CONFIGURE LINE KEY LIGHTS ........................................................................................... 95
TO PROHIBIT TRUNK-TO-TRUNK CALLS ON AN EXTENSION............................................. 95
TO MOVE A FAULTY EXTENSION............................................................................................. 95
TO CHANGE RINGING FROM 50 TO 20 HZ ............................................................................... 96
REVERSE CADENCE .................................................................................................................... 96
KEYPAD CONFIRMATION .......................................................................................................... 96
FLEXIBLE NUMBERING ..............................................................................................................97
GENERAL RULES FOR FLEXIBLE NUMBERING:..................................................... 98
LOCAL CODES .............................................................................................................................. 99
TO CONFIGURE CO LINES .......................................................................................... 99
TO PROGRAM LOOP CALLING ON SYSTEM LINES .............................................. 100
PROGRAMMING CALLER ID DETECTION .............................................................. 100
PROGRAMMING TONE DIALING ............................................................................. 100
PROGRAMMING DIAL TONE DETECTION.............................................................. 100
PROGRAMMING LONG CO LINE.............................................................................. 101
ENHANCED EMERGENCY SERVICE E911............................................................... 101
PROGRAMMING SYSTEM TIMERS .......................................................................... 102
GLOSSARY OF TIMERS ............................................................................................. 102
TO RESET THE SYSTEM ............................................................................................ 103
T1 / PRI INTERFACE................................................................................................................... 104
T1 (RBS) OR PRI (ISDN) ............................................................................................................. 104
T1 (RBS) CHANNEL PROGRAMMING ...................................................................... 104
PROGRAMMING RECEIVED DIGITS ON THE T1.................................................... 107
PROGRAMMING THE LINE GAIN ON THE T1......................................................... 107
PROGRAMMING DTMF/PULSE DIALING ON THE T1............................................ 107
T1 PRI CHANNEL PROGRAMMING .......................................................................... 108
LINE PROGRAMMING CHANGES WHEN A T1 MODULE IS EQUIPPED................................................... 109
EQUIPPED LINES........................................................................................................................ 109
EQUIPPED LINES PROGRAMMING WHEN TRUNK TYPE T1 IS PROGRAMMED109
EQUIPPED LINES PROGRAMMING WHEN TRUNK TYPE ISDN IS PROGRAMMED
...................................................................................................................................... 109
INCOMING RINGING / AUTO ATTENDANT / COURTESY SERVICE.................................... 109
OUTGOING RESTRICTION ........................................................................................................ 110
SWITCH EQUIPPED WITH A PRI INTERFACE......................................................... 110
SWITCH EQUIPPED WITH A T1 INTERFACE .......................................................... 111

Inter-Tel 3000
Administrator’s Manual
INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED........................................................ 111
INCOMING CALLS ONLY WHEN PRI IS PROGRAMMED ...................................................... 111
OUTGOING GROUPS .................................................................................................................. 112
OUTGOING GROUPS PROGRAMMING WHEN T1 IS PROGRAMMED.................. 112
OUTGOING GROUPS WHEN PRI IS PROGRAMMED .............................................. 112
LCR CODES ................................................................................................................................. 112
SELECTING LINES WHEN T1 IS PROGRAMMED ................................................... 112
SELECTING LINES WHEN PRI IS PROGRAMMED.................................................. 113
SYSTEM VOICE MAILBOX PROGRAMMING.......................................................................... 113
SYSTEM VOICE MAILBOX PROGRAMMING WHEN T1 IS PROGRAMMED........ 113
SYSTEM VOICE MAILBOX PROGRAMMING WHEN A PRI IS PROGRAMMED .. 113
ANALOG CO LINES ......................................................................................................................... 114
CALL ROUTING FACILITIES ON T1 AND T1 PRI................................................................................ 114
CALLING NUMBER ROUTING .................................................................................................. 114
CALLED NUMBER ROUTING.................................................................................................... 115
CALLING NUMBER / CALLED NUMBER ROUTING............................................................... 115
DISPLAY OF CALLING / CALLED NUMBERS......................................................................... 115
TELESECRETARY SERVICE...................................................................................................... 116
PRESENTATION OF LINES ON THE SYSTEMPHONES ........................................................................... 117
PROGRAMMED SYSTEMPHONE KEYS IN KEY SYSTEM MODE ......................................... 117
LINE PRESENTATION IN THE SYSTEMPHONE DISPLAY..................................... 117
PROGRAMMING REFERENCE ........................................................................................................... 118
ACCESSING SYSTEM PROGRAMMING OPTIONS .................................................. 119
SYSTEM SETTINGS OPTIONS ................................................................................... 120
EXTENSIONS SETTINGS OPTIONS........................................................................... 123
LINES SETTINGS OPTIONS ....................................................................................... 125
INDEX ............................................................................................................................................ 127

Inter-Tel 3000
Administrator’s Manual
1
FCC INFORMATION
FCC Part 68 Exhibit J
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the
exterior of the cabinet of this equipment is a label that contains, among other information, a product
identifier in the format US: LKCPF09BENCORECX. If requested, this number must be provided to the
telephone company.
• FCC Registration Number: US: LKCPF09BENCORECX
• Ringer Equivalence Number (REN): 0.9
• Facility Interface Code (FIC): 9.0Y
• Service Order Code (SOC): 02LS2
• USOC Jack Type: RJ11
A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is
designed to be connected to the telephone network or premises wiring using a compatible modular jack that
is Part 68 compliant. See Installation Instructions for details.
The REN is used to determine the quantity of devices that can be connected to the telephone line. Excessive
RENs on the telephone line can result in the devices not ringing in response to an incoming call. Typically,
the sum of RENs should not exceed five (5.0). To be certain of the number of devices that can be connected
to a line (as determined by the total RENs) contact the local telephone company.
If this equipment Inter-Tel 3000 causes harm to the telephone network, the telephone company will notify
you in advance that temporary discontinuance of service can be required. But if advance notice isn’t
practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of
your right to file a complaint with the FCC if you believe it is necessary.
The telephone company can make changes to it’s facilities, equipment, operations or procedures that could
affect the operation of the equipment. If this happens the telephone company will provide advance notice so
you can make the necessary modifications to maintain uninterrupted service.
If trouble is experienced with this equipment Inter-Tel 3000, for repair or warranty information, please
contact Inter-Tel Technical Support Tel [phone]-EASY(3279). If the equipment is causing harm to the
telephone network, the telephone company can request that you disconnect the equipment until the problem
is resolved.
Connection to party line service is subject to state tariffs. (Contact the state public utility commission,
public service commission or corporation commission for information).
CAUTION
THE TELEPHONE INSTRUMENTS SPECIFICALLY DESIGNED FOR THIS SYSTEM
HAVE HEARING-AID COMPATIBLE HANDSETS THAT ARE IN COMPLIANCE WITH
SECTION 68.316 OF THE FCC RULES.

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2
Customer Owned Coin/Credit Card Phones
To comply with state tariffs, the Telephone Company must be given notification prior to connection. In
some states, the state public utility commission, public service commission or corporation commission
must give prior approval of connection.
Data Equipment
The table below shows which jacks are associated with which modes of operation:
Mode of Operation USOC Jack
Permissive RJ11C
Programmable RJ41S and RJ45S
Systems
Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equivalence
Numbers (REN) are shown in the table below for each port where applicable:
Port FIC SOC USOC Jack REN
PSTN 9.0Y 02LS2 RJ11 0.9B
ISDN _PRI RJ45
ADSL RJ11
Adjuncts – KX and PX Devices
When this adjunct is used with a leased system, permission of the owner should be requested for
connection of the adjunct.
KX-type telephones with message waiting lights and/or line status indicators can only be connected to host
equipment and never directly to the network.
KX devices can only be installed with the permission of the owner of the host equipment as “surgery” is
often required on the host system.
OEM Devices
The mounting of the certified unit in the final assembly must be made so that the certified unit is isolated
from exposure to any hazardous voltages within the assembly. Adequate separation and restraint of cables
and cords must be provided.
The circuitry from the certified unit to the telephone line must be provided in wiring that carries no other
circuitry unless specifically allowed by the rules (such as PC and PR leads). PC board traces carrying tip
and ring leads shall have sufficient spacing to avoid surge breakdown.
If the certified device is enclosed in an assembly, and is not readily accessible, the certification label must
be placed on the exterior of the cabinet for each type of certified device contained therein.
The final assembler must provide all applicable material (contained in this section) with the final
equipment. A modular plug or jack must be provided which complies with Part 68, Subpart F requirements
for dimensions, tolerances and metallic plating.
Warning
This equipment generates and uses radio frequency energy and if not installed and used properly, that is, in
strict accordance with the manufacturer’s instructions, can cause interference to radio and television
reception. It has been type tested and found to comply with the limits for a Class A computing device in
accordance with the specifications in Subpart J of Part 15 of the FCC Rules. Operation of this equipment in
a residential area can cause unacceptable interference to radio and TV reception requiring the operator to
take whatever steps are necessary to correct the interference. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause interference to radio or

Inter-Tel 3000
Administrator’s Manual
3
television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
•Reorient the receiving antenna
•Relocate the CCU with respect to the receiver
•Check that the CCU and receiver are not on the same circuit; the CCU must be powered from an
isolated, dedicated AC outlet
If necessary, the user should consult the dealer or an experienced radio/television technician for additional
suggestions. The user can find the following booklet prepared by the FCC helpful: “How to Identify and
Resolve Radio-TV Interference Problems”. This booklet is available from the U.S. Government Printing
Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter-Tel
Customer Support.

Inter-Tel 3000
Administrator’s Manual
4
SAFETY REGULATIONS
Important Safety Instructions
The following safety information is reprinted from UL 60950:2000. When using your telephone equipment,
basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to
persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water (for example, in a wet basement).
5. Do not place this product on an unstable cart, stand, or table. The product can fall, causing serious
damage to the product.
6. Slots and openings in the cabinet and the back or bottom are provided for ventilation, to protect it
from overheating; these openings must not be blocked or covered. This product should never be
placed near or over a radiator or heat register. This product should not be placed in a built-in
installation unless proper ventilation is provided.
7. This product should be operated only from the type of power source indicated in the manual. If you
are not sure of the type of power source to your building, consult your dealer or local power
company.
8. This product is equipped with a three-wire grounding type plug, a plug having a third (grounding)
pin. This plug will only fit into a grounding type power outlet. This is a safety feature. If you are
unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do
not defeat the safety purpose of the grounding type plug.
9. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be
abused by persons walking on it.
10. Do not use an extension cord with this product’s AC power cord. The AC outlet for this product
should not be used for any other electrical equipment.
11. Never push objects of any kind into this product through cabinet slots as they can touch dangerous
voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid
of any kind on the product.
12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified
serviceman when some service or repair work is required. Opening or removing covers can expose
you to dangerous voltages or other risks. Incorrect reassembly can cause electric shock when the
product is subsequently used.
13. Unplug this product from the wall outlet and refer servicing to qualified service personnel under the
following conditions:
 When the power supply cord or plug is damaged or frayed.
 If liquid has been spilled into the product.

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 If the product has been exposed to rain or water.
 If the product does not operate normally by following the operating instructions.
 Adjust only those controls that are covered by the operating instructions because improper
adjustment of other controls can result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.
 If the product has been dropped or the cabinet has been damaged.
 If the product exhibits a distinct change in performance.
14. Avoid using a telephone (other than a cordless type) during an electrical storm. There can be a
remote risk of electric shock from lightning.
15. Do not use the telephone to report a gas leak in the vicinity of the leak.
Save These Instructions.
CAUTION
Use only 26 AWG line cord or larger for Central Office line
connections.

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LIMITED WARRANTY
For a period of 18 months from the date of purchase, Inter-Tel® warrants the Equipment (except for fuses
and lamps) to be free from defects in material, workmanship, or both, and to comply with specifications for
the Equipment, as set forth in the Installation Manual. Buyer’s sole and exclusive remedy for breach of this
Limited Warranty shall be to have the defective Equipment (or parts) repaired or replaced at Inter-Tel’s
option. Shipping costs incurred returning warranty work to Inter-Tel shall be paid for by the Buyer. This
Limited Warranty extends only to the Buyer, not to any customer, user, or third party. This Limited
Warranty does not apply to Equipment (or parts) damaged by improper handling, normal wear and tear,
accidents, lightning damage, negligence, or improper use or maintenance, and does not apply to Equipment
altered without authorization by Inter-Tel. This Limited Warranty does not extend to any claims, suits,
damages, liabilities, costs, and expenses arising from any act, action, or inaction of Buyer. Although the
Moss-Magnuson Act should not apply, in the event that it is held to apply by a court of competent
jurisdiction, the implied warranty of fitness for a particular purpose shall extend for the 18-month period
from the date that the Equipment was purchased.
NOTE: THIS WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND
BEYOND THIS LIMITED WARRANTY. IN NO EVENT SHALL INTER-TEL BE LIABLE FOR LOSS OF
ANTICIPATED PROFITS, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF TIME OR
OTHER LOSSES INCURRED BY BUYER IN CONNECTION WITH THE PURPOSE, POSSESSION,
OPERATION, OR USE OF THE EQUIPMENT, SUCH CLAIMS BEING EXPRESSLY WAIVED BY THE
INSTALLING COMPANY.

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SOFTWARE LICENSE AGREEMENT
THE FOLLOWING IS A SITE LICENSE AGREEMENT RELATING TO THE INTER-TEL
SOFTWARE. PLEASE CAREFULLY READ ALL OF THE TERMS AND CONDITIONS BEFORE
PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORDANCE WITH
THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT SUCH TERMS AND
CONDITIONS YOU WILL NOT BE PERMITTED TO USE THE SOFTWARE. IF YOU ACCESS OR
USE SUCH SOFTWARE IN CONTRAVENTION OF THE TERMS AND PROVISIONS OF THIS
AGREEMENT, YOU WILL BE SUBJECT TO PROSECUTION TO THE FULLEST EXTENT
PERMITTED BY LAW.
Definitions:
“You” means, and “Yours” refers to the original end user purchaser of the Inter-Tel Software Programs.
“Computer” means a computer consisting of a single central processing unit, one keyboard and one video
display terminal. “Inter-Tel Hardware System” means any proprietary system distributed by Inter-Tel
Integrated Systems (hereinafter “Company” or “Inter-Tel”) that operates by means of the Software.
“Authorized Dealer” means an individual or entity currently authorized in writing by agreement and in
good standing with Inter-Tel entitling the dealer to sell or license the specific Software covered by this
license. “Software” means: the computer programs accompanying this License (including, but not limited
to, codes, techniques, software tools, formats, designs, methods, processes, know-how and ideas) and any
and all copies, modifications, upgrades, enhancements and new releases thereof made or acquired by You
and any and all manuals and other printed materials accompanying this License or the Software.
License:
(a) Inter-Tel Integrated Systems, Inc. (“Inter-Tel”) grants You a non-exclusive, non-transferable license to
install and use the enclosed Inter-Tel Software and accompanying documentation on any one
standalone personal computer or Inter-Tel Hardware System (whichever applies). You assume the
entire responsibility for the selection and installation of the enclosed Software program(s) in order to
achieve desired results. You agree that you are licensing the Program for its end use only and not for
resale or redistribution. You must be an Authorized Dealer of the specific Inter-Tel products covered
by this license. You will be liable for theft and infringement under applicable patent, copyright and
trademark laws of the United States for unauthorized use of the Software covered by this license.
(b) Inter-Tel reserves all rights in and to all patents, copyrights, trademarks, mask works and any other
proprietary rights contained or embodied in the Software.
(c) You can make one (1) copy of the Inter-Tel Software program(s) contained on diskette(s) for back-up
purposes only, provided that You reproduce and place the Inter-Tel copyright notice on the backup
copy. You can make one (1) copy of the Software program(s) onto one (1) hard drive. You can not
copy the Inter-Tel Software program(s) contained on any media other than diskette; e.g., hard disk
drive, ROMs, PALs, Software Protection Key, etc.
(d) You are hereby notified that contained third-party suppliers and vendors are third-party beneficiaries to
this Agreement to the extent that the Software contains software, programming and other materials
provided by such third-party suppliers and vendors. Such provisions are made expressly for the benefit
of and are enforceable by such third-party suppliers and vendors in addition to Inter-Tel.
(e) You hereby acknowledge and agree that the license granted in this agreement is a site license. i.e., the
software can only be installed at the initial end user site licensed for this software and at no other site
without the express written consent and relicensing by Inter-Tel Integrated Systems, Inc. You

Inter-Tel 3000
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acknowledge and agree that you have the responsibility to sublicense the end user of the software with
an agreement in writing containing the statement that “the software licensed hereby can only be
installed at the initial end user site licensed for this software and at no other site without the express
written consent and relicensing by Inter-Tel Integrated Systems, Inc. It is the specific intent of this site
licensing agreement to (1) prohibit the improper copying and/or the multiple use of this software at
other than a designated initial licensed site, and to (2) prohibit the right of resale and/or relicensing of
the software without the express written consent of Inter-Tel. You agree that your failure to properly
sublicense the software to an end user will subject you to responsibility for the losses occasioned to
Inter-Tel.
Non-Permitted Uses:
(a) You can not use the enclosed program(s) on more than one standalone personal computer or Inter-Tel
Hardware System at a time and can not load the Software onto any file server or network.
(b) You can not sublicense, assign or transfer Your rights under the Agreement without the prior written
permission of Inter-Tel.
(c) You can not use, copy, alter or transfer, electronically or otherwise, the Inter-Tel Software (program(s)
or documentation) except as expressly allowed in this Agreement.
(d) You can not translate, reverse engineer, disassemble or decompile the Inter-Tel Software.
(e) You agree that you are licensing the Program for its end use only and not for resale or redistribution.
Term:
This Agreement is effective from Your date of purchase and shall remain in force until terminated. You can
terminate the Agreement by returning to Inter-Tel the original diskette(s), ROMs, or other applicable
software media and all copies of the Inter-Tel software program(s). The Agreement is also terminated if
You fail to comply with any term or condition of this Agreement. You agree to return to Inter-Tel the
original diskette(s) and other applicable software media and all copies of the Inter-Tel Software program(s)
upon such termination. The Company can immediately terminate this license upon notice to you,
whereupon you shall immediately destroy all copies of the Program.
Warranty:
(a) Inter-Tel warrants to You that the diskette(s), and/or other applicable software media on which the
Inter-Tel Software program(s) are furnished are not defective under normal use for a period of ninety
(90) days from the date of purchase, as evidenced by a copy of Your sales receipt.
(b) Inter-Tel and its third-party suppliers and vendors’ liability and Your exclusive remedy shall be the
replacement of any diskette(s) and/or other applicable software media that do not meet the warranty
and which are returned to Inter-Tel or an authorized dealer together with a copy of Your paid receipt.
THE ABOVE IS THE ONLY WARRANTY OF ANY KIND. ALL OTHER WARRANTIES EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE ARE HEREBY DIS-
CLAIMED. This warranty gives You specific legal rights and You can also have other rights which
can vary from state to state.
You acknowledge that the Program, including the related documentation and any new releases,
modifications and enhancements thereto, belongs to the Company, and that the Company retains all right,
title and interest in and to the Program. You further acknowledge that the Program and information relating
thereto constitute valuable trade secrets of the Company. You agree to comply with the terms and
conditions of this Agreement and agree to treat the Program as the confidential and proprietary information
of the Company.

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You shall be solely responsible for the supervision, management and control of your use of the Program
and related products and documentation. You hereby indemnify and hold harmless the Company and its
affiliates (the Indemnified Parties) against any loss, liability, damages, costs or expenses suffered or
incurred by the Indemnified Parties at any time as a result, of any claim, action or proceeding arising out of
or relating to your use, operation or implementation of the Program. For purposes of this Agreement,
affiliate means any Company division or subsidiary or any other affiliated entity involved in the
manufacture or wholesale distribution of Company products.
The Indemnified Parties shall not be responsible, and you shall have no recourse against the Indemnified
Parties, for any loss, liability, damages, costs or expenses which can be suffered or incurred at any time by
you as a result of your reliance upon or use of the Program, or as a result of any claim, action or proceeding
against you arising out of or relating to the use of the Program, or as a result of your defense of any such
claim, action or proceeding.
Limits Of Liability:
In no event shall Inter-Tel or its third-party suppliers and vendors be liable for any losses (whether in tort,
contract or otherwise) incurred in connection with the purchase, sale, possession, operation, or use of the
Software (separately or in combination with other products) including, but not limited to loss of time, loss
of anticipated profits, loss of data, loss of information, loss of business, loss of revenue, loss of goodwill or
loss of anticipated savings or other business losses, losses relating to routing or programming errors,
unauthorized use or access of all intrastate, interstate, and international long distance services, or such
access or use by voice mail, DISA, auto attendant, or 800 or 900 services by end-users or unrelated third
parties, losses related to the use of copyrighted music with Inter-Tel Software, and to the extent such
limitation is permitted by applicable law, losses and damages resulting from physical injury to tangible
property or death or injury of any person whether arising from Inter-Tel’s negligence, breach of contract or
otherwise. IN NO EVENT SHALL INTER-TEL OR ITS THIRD-PARTY SUPPLIERS AND VENDORS
BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, DIRECTLY OR
INDIRECTLY ARISING FROM USE OR INABILITY TO USE THE SOFTWARE, SEPARATELY OR
IN COMBINATION WITH OTHER PRODUCTS. IN NO EVENT SHALL THE TOTAL LIABILITY OF
INTER-TEL DAMAGES EXCEED THE AMOUNT PAID BY YOU FOR THE SOFTWARE.
Entire Agreement:
This Agreement constitutes the entire agreement between You and Inter-Tel and supersedes any and all
prior agreements between Inter-Tel and You with regard to the Inter-Tel Software. No amendment,
modification or waiver of this Agreement will be valid unless set forth in a written instrument signed by the
party to be bound thereby. This Agreement shall be governed by the laws of the State of Arizona. No
failure or delay on the part of Inter-Tel to enforce its rights hereunder shall operate as a waiver of any right.
This Agreement and any disputes arising hereunder shall be governed by the laws of the State of Arizona,
United States of America, without regard to conflicts of laws principles. The parties hereby expressly
exclude the application of the U.N. Convention on Contracts for the International Sale of Goods to the
Agreement.

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Government Restricted Rights:
The Software is provided with restricted rights. Use, duplication or disclosure by the government is
subjected to restrictions set forth in subparagraph c (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 (Oct. 1988) and FAR 52.227-14 and 52.227-19 (June 1987).
Contractor is Inter-Tel Integrated Systems, Inc., Chandler, Arizona 85226.

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INTRODUCTION
SYSTEM DESCRIPTION
• The Inter-Tel 3000 is an Integrated Communications System. It supports all your voice call needs and
also provides an optional Integrated Data Solution that allows multiple simultaneous Internet sessions
and up to 12 IP extensions.
• The Inter-Tel 3000 can accommodate up to 20 Central Office (CO) Lines.
• The Inter-Tel 3000 can be equipped with a T1 module providing up to 24 T1 or 23 Primary Rate ISDN
channels.
• The Inter-Tel 3000 is modular in construction. It is upgraded by adding various system modules.
• The Inter-Tel 3000 has a simple-to-use menu-driven interface.
• The Inter-Tel 3000 is a hybrid PBX / key-system.
• The Inter-Tel 3000 has an Optional Broadband Module providing seamless multiple Internet sessions.
It also supports up to 12 IP extensions and VoIP trunks
• The Inter-Tel 3000 can operate with system digital telephone sets and standard touch-tone telephones.
• The types of telephone sets available are two digital telephone sets, one Inter-Tel cordless phone, and
one analog telephone set.
The digital telephone sets are the eight line key set and the sixteen line key set. A Direct Station Selection
(DSS) can be used with the sixteen line key digital telephone set providing an additional 32 programmable
keys. The cordless telephone is Inter-Tel’s 5.8 GHz cordless phone with a range up to 1,000 feet.
 The Inter-Tel 3000 can be remotely programmed and maintained.
The Inter-Tel 3000’s modular design allows it to grow as you grow. No matter what size system you start
with, you can expand up to the maximum capacity. The base unit includes connections for either two or
four CO lines and allows up to eight extensions to be connected.
The system digital telephone set has a large display area that features an intuitive menu-driven interface.
Display keys activate the facilities that are shown on the display. It is not necessary to dial any feature
codes when using the digital telephone set. This makes the system easy to use and saves you time.
The Inter-Tel 3000 is extremely flexible. You have the choice of operating the system as either:
• A key system, where all users have direct access to all lines for making and receiving calls.
• A PBX with all calls answered by an operator.
• A hybrid combination of both the above modes.
You can choose to use system digital telephone sets or standard analog telephones at each extension, and
you can change the set combination at any time. An optional Door Phone is available that can be
programmed to ring any extension. A Doorstrike relay output is also provided.
The Inter-Tel 3000 is easy to install and maintain.