Iomega Ix2-200 - StorCenter Network Storage NAS... How to use

1
These release notes contain version updates, system requirements, installation
instructions, and known issues for the Iomega StorCenter®device:
◆New features and changes .................................................................. 2
◆Resolved issues ..................................................................................... 3
◆Environment and system requirements ............................................ 5
◆Known issues and limitations ............................................................ 7
◆Technical notes.................................................................................... 28
◆Documentation ................................................................................... 29
◆Troubleshooting and getting help.................................................... 29
Iomega StorCenter
For HMNHD, ix2-200, ix4-200d
Version 3.1.12
Release Notes
P/N D31596900
August 08, 2011

2Iomega StorCenter Network Storage Release Notes version 3.1.12
New features and changes
New features and changes
Iomega StorCenter version 3.1.12 contains the following new features:
Active Directory Domain Trust
When you enable Active Directory trusted domains on your Iomega StorCenter
device, you can import users and groups from other trusted domains to your
device. This will allow you to manage the various users and groups of your
disparate domains from one device. Those users and groups from other domains
then have access to features on your device, including accessing folders and
documents in Shares, and joining any Personal Cloud of which the device is a
member.
Application Manager
Use the Application Manager to install your own custom applications or other
third-party applications to increase the feature ability of your Iomega StorCenter
device. Custom applications must be created with the Iomega StorCenter Software
Development Kit. The Application Manager lets you install, start, and stop
applications.
Support for Mac operating system version 10.7 (Lion)
The Iomega StorCenter now supports Mac operating system version 10.7, also
known as Lion.

3
Resolved issues
Iomega StorCenter Network Storage Release Notes version 3.1.12
Resolved issues
The following issues have been resolved in version 3.1.12:
Table 1 Fixed issues V3.1.12 (1 of 2)
Issue number Description
15538 Email distribution limitation.
1499 A maximum of 3,000 files can be displayed in the Iomega StorCenter Manager Interface.
7152 QuikTransfers can be overwritten when changing removable media on the same drive.
7983 Multiple Copy Jobs running simultaneously can cause device to stop responding.
16729 404 error on Copy Jobs or QuikTransfers with USB stick device.
432 Pictures are not deleted from some cameras after transfer.
11332 Device does not scan media folders after adding media files.
18484 On PX6, removing all drives via hot swap requires reboot.
11832 Iomega StorCenter can take a long time to load after main LED is solid blue.
16087 iSCSI page not reporting correct free space.
14160 Personal Cloud does not support double-byte characters.
13301 Personal Cloud copy status incorrectly reports slower speed than actual speed.
1627 Safari issue with reporting language region.
15662 Fedora versions 10 and 14 can not find device on the network.
15314 Secure copy to Rsync server results in incorrect email notification.
11956 Computers running 32-bit Linux 2.6.32 can have problems accessing an Iomega
StorCenter.
17075 When an error occurs during the transfer of QT job, backup LED should flash in pattern.
15104 After disabling "Add shortcuts" on Linux, shortcuts are still created on desktop.
12818 MS initiator cannot find old iSCSI luns by iSNS server after upgrade.
17676 PersonalCloudModify API now supports exposing ports 80 / 443.
17875 Mozy Backup becomes disabled if ESC is pressed on confirmation pop up.
18379 iSCSI with modified access restrictions can still be found via iSNS server.
18505 No warning message when add/modify a VLAN tag to notify users.
18531 Wrong error appears during copy job when the FROM folder doesn't exist.
18532 Copy Jobs: Error log not created and “Failed to load resource error” appears in console
when copy job failed.
18606 Iomega StorCenter device should not allow an upgrade with a different platform build.
18623 Sometimes device won't be restarted after changing device name in Active Directory mode.
18632 Using two of the same brand of USB drive may cause QT failure.

4Iomega StorCenter Network Storage Release Notes version 3.1.12
Resolved issues
18701 iSCSI: Cannot connect iSCSI (found via iSNS) after recreating pool.
18703 Could not list all volumes when numbers of volumes exceeds 60.
18724 Copy Jobs: Files are copied to root fs when USB flash drive is source.
18746 In Internet Explorer 7, apply button cannot be activated by changing jumbo frame value of a
vNIC.
19095 Cannot create a new pool after a total drive swap.
19096 Unit powers off when authorizing drive overwrite.
19347 Can't add new drives to a 2-drive RAID1 pool.
16470 IP address not refreshing after modification.
19456 Copy Job Username should be re-entered after upgrade.
15526 Unable to view ico pictures in Internet Explorer 8.
18650 Deleting pool to which files are being copied can result in invalid error.
19085 Pools info on destination device may display incorrectly.
Table 1 Fixed issues V3.1.12 (2 of 2)
Issue number Description

5
Environment and system requirements
Iomega StorCenter Network Storage Release Notes version 3.1.12
Environment and system requirements
The following are the system requirements for the Iomega StorCenter Manager
software:
Supported operating systems
Windows Windows XP Professional SP3
Windows XP Home SP3
Windows Vista Home Basic
Windows Vista Ultimate
Windows Vista Home Premium
Windows 2008 Enterprise R2
Windows 2003 Small Business Server R2
Windows 7 Home Premium
Windows 7 Professional
Windows 7 Ultimate
Macintosh Apple Mac OS X 10.4.10 or later
Apple Mac OS X 10.7 Lion
Linux Ubuntu 10.10
Fedora 7, 8, 9
Fedora Core 8
Red Hat Enterprise Linux Desktop/Workstation 4, 5, 6
OpenSUSE 10.3
Debian 4
Supported browsers Mozilla Firefox 3.x, 4.x
Microsoft Internet Explorer 7.x, 8.x, 9.x
Google Chrome 8.0 or later
Apple Safari 5 or later

6Iomega StorCenter Network Storage Release Notes version 3.1.12
Environment and system requirements
Video surveillance environment and system requirements
The following are the LifeLine Native Video surveillance requirements:
Support statements
◆The LifeLine Native Video surveillance interface supports only UPnP
(universal plug and play) network cameras by AXIS and Panasonic. Cameras
from other manufacturers can record to a Share. Video surveillance supports
only wired cameras at this time.
◆The recording segment is 155 minutes. A new video file is created for each
recording segment.
◆The camera settings should not be changed during the video streaming
process.
◆Video surveillance supports a different number of simultaneous cameras,
based on the Iomega StorCenter model. The model and their corresponding
number of cameras is shown in Table 2.
Recommended MPEG-4 player 3731
The Iomega StorCenter video surveillance movies are encoded as MPEG-4, a
format that is incompatible with supplied video players on Windows, Mac, and
Linux. To view the output videos from the Video Surveillance feature, you must
install an MPEG-4 compatible player. A recommended version is the VLC player.
VLC players are free and available from a variety of sources on the Internet. VLC is
not necessary to view the live video from a camera.
Table 2
Iomega StorCenter model Number of supported cameras
Home Media Network Hard Drive, Cloud Edition N/A
StorCenter ix2-200, Cloud Edition 5
StorCenter ix4-200d, Cloud Edition 6
StorCenter px4-300d 10
StorCenter px6-300d 10
StorCenter ix12-300r
(Firmware version 3.1.10 or higher)
12
StorCenter px4-300r 12
StorCenter px12-350r 12

7
Known issues and limitations
Iomega StorCenter Network Storage Release Notes version 3.1.12
Known issues and limitations
This section provides information on specific known issues affecting the Iomega
StorCenter device.
Refer to the Iomega Support site (www.iomega.com/support) for the latest
support information on your Iomega StorCenter.
◆Configuration issues .............................................................................8
◆User Interface: Certificate issues .........................................................9
◆User Interface: File issues ...................................................................10
◆User Interface: Copy Jobs issues .......................................................13
◆User Interface: Log in issues ..............................................................14
◆User Interface: Media issues ..............................................................14
◆User Interface: Hardware issues .......................................................15
◆User Interface: Display issues............................................................17
◆User Interface: UI issues .....................................................................17
◆User Interface: Printing issues ...........................................................19
◆User Interface: Remote Access issues...............................................19
◆USB issues.............................................................................................20
◆Mac-specific issues ..............................................................................20
◆Windows-specific issues.....................................................................22
◆Linux-specific issues ...........................................................................25
◆Iomega Storage Manager issues........................................................26
◆Compatibility issues............................................................................27

8Iomega StorCenter Network Storage Release Notes version 3.1.12
Known issues and limitations
Configuration issues
When a firewall is configured, cannot discover Iomega StorCenter device 1814 1448
Description: The Iomega StorCenter device cannot be discovered using the Iomega
StorCenter Manager, possibly due to a firewall configuration.
Affected SW Releases: 2.6, 3.1.10, 3.1.12
Workaround: When you fail to find a Iomega StorCenter device on the network
using the Iomega StorCenter Manager, it is recommended that you check whether
the Iomega StorCenter Manager software is being blocked by an existing firewall.
If you have a firewall and during the Iomega StorCenter device setup the firewall
opens a dialog presenting access options, you must choose Allow access. As a
workaround, if the firewall can be configured to allow access to specific
applications or ports, it is recommended to configure a rule that allows access on
local UDP port 2152 for the whole application.
Directory path depth and filename size limitations 4106
Description: The absolute path to a directory within a folder cannot be greater than
1024 bytes, and the filename component cannot be greater than 256 bytes.
Affected SW Releases: 2.6, 3.0, 3.1.10, 3.1.12
Workaround: —
Cannot access a secure folder through DFS 9061
Description: When Windows DFS is enabled, a user may browse through the
directory tree, see a folder, but not be able to access that folder due to insufficient
permissions.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Ensure appropriate users are granted permission on all secured
folders prior to securing them and making them apart of the DFS Workgroup.
Domain status is incorrect on device after powering off trusted domain server 18476
Description: After enabling a trusted domain, joining it to the local domain, adding
users to the domain, then turning the Iomega StorCenter device off and on, users
or domain status may be reported incorrectly.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: —
After configuring Amazon S3 storage, incorrect error message may appear 19548
Description: After enabling Amazon S3 storage, the user may receive a false error
message if they have reached the maximum number of Amazon storage buckets.
The message reads, "The Iomega StorCenter ix4-200d is not yet configured with
your Amazon S3 account information. The 'Amazon S3' application is disabled."
Affected SW Releases: 3.1.12
Workaround: —

9
Known issues and limitations
Iomega StorCenter Network Storage Release Notes version 3.1.12
Changing RAID type may cause system to become unresponsive 19545
Description: After changing the RAID type on the Iomega StorCenter device, the
device may become unresponsive.
Affected SW Releases: 3.1.12
Workaround: Reboot the Iomega StorCenter device.
iSCSI mapping does not work from Iomega Storage Manager when not logged in as administrator
8457
Description: When performing iSCSI drive mapping in the Iomega Storage
Manager, you must login as PC administrator to map an iSCSI drive, while CIFS
mapping does not require administrative privileges. However, when logged in as
administrator, CIFS mapping does not work. This affects Windows Vista and
Windows 7.
Affected SW Releases: 2.6, 3.0, 3.1.10, 3.1.12
Workaround: Do not log in as administrator to map the drive. Manually connect the
iSCSI drive using the Microsoft Initiator software.
User Interface: Certificate issues
Device Setup: Certificate Error on Internet Explorer 7 1616
Description: If the Iomega StorCenter Manager is accessed directly through an
Internet Explorer 7 browser using IP rather than through the Iomega StorCenter
Manager, a warning about a certification error will display.
Affected SW Releases: 2.6, 3.0, 3.1.10, 3.1.12
Workaround: None; this error can safely be ignored as it is due to the HTTPS
security access required by the Iomega StorCenter.
Firefox 3.0 displays a confusing error message when accessing the Iomega StorCenter Manager 2840
Description: When using Firefox 3.0 to access the Iomega StorCenter device, Firefox
will display the message, “Secure connection failed. The certificate is not trusted
because it is self-signed.”
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Use the following steps to add an exception for our self-signed
certificate:
1. Click Or you can add an exception...
2. Click Add Exception.
3. In the dialog, select Get certificate, and click Confirm Security Exception.

10 Iomega StorCenter Network Storage Release Notes version 3.1.12
Known issues and limitations
User Interface: File issues
Cannot upload files containing long Chinese filenames 2381
Description: Cannot upload files containing long Chinese filenames.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: This is a file system limitation that filenames cannot exceed 246 bytes.
Chinese characters are UTF-8, which contain 3 bytes for each character. Therefore,
Chinese filenames cannot exceed 82 words.
Cannot upload files containing non-alphanumeric characters in their filenames 5642
Description: Cannot upload files containing non-alphanumeric characters, such as
*, &, in their filenames.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
File 'Upload' limitation 1092
Description: Due to a limitation of HTTP, the Iomega StorCenter Manager's upload
feature cannot support uploads or downloads of files larger than 2 GB.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: For files 2 GB or larger, use the file manager feature of the operating
system; for example, Windows Explorer.
Torrent download problem after changing device time 6148
Description: If you change the date and time of the device during a torrent
download, the download will fail.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Restart the device after changing the data and time, and then try the
torrent download again.
Users with no write access incorrectly see the Manage torrent download link 6207
Description: If a user does not have write access to folders, the user should not see
the Manage torrent downloads link on the Home page. Currently, the Home page
does display the link, but the user will not be able to perform any torrent
download setup.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
User quotas are ignored when accessing folders through WebDAV or your browser 13070 14108
Description: Users with a quota can access folders through WebDAV or the Iomega
StorCenter device console, and then exceed their quota.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —

11
Known issues and limitations
Iomega StorCenter Network Storage Release Notes version 3.1.12
Data may not be deleted when changing Storage Pool protection during FTP transfer 19458
Description: Changing the data protection of a Storage Pool normally deletes any
data on that Storage Pool. In certain cases during an FTP file transfer to a Share on
a Storage Pool, if you change the data protection of the Storage Pool, its data will
not be deleted.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: —
Storage Pool behavior inconsistent after factory reset 19472
Description: A user-created storage pool may not be mountable after a factory reset
on an Iomega StorCenter device.
Affected SW Releases: 3.1.12
Workaround: —
Secure Delete in Active Directory mode may require reset19476
Description: Performing a Secure Delete with the Iomega StorCenter device in
Active Directory mode may not complete, and as a result, require use of the factory
reset option.
Affected SW Releases: 3.1.12
Workaround: —
Quota value for Administrator can not be properly set 19492
Description: In Workgroup mode, administrator user can upload files which exceed
specified file size limit.
Affected SW Releases: 3.1.12
Workaround: —
Files copied to the device using WebDAV may not be accessible to all users19500
Description: If files are copied to the Iomega StorCenter device using the Microsoft
WebDAV client, then those files may not be accessible to all users.
Affected SW Releases: 3.1.12
Workaround: —
System Status may show available space as 0 after upgrade19507
Description: Periodic consistency check and write caching may become disabled
after an Iomega StorCenter update. This may cause the System Status page to
display the message, "Unable to retrieve the requested information."
Affected SW Releases: 3.1.12
Workaround: Check the usage bar for each share in Shares pages to display the
actual free space.

12 Iomega StorCenter Network Storage Release Notes version 3.1.12
Known issues and limitations
Iomega StorCenter Manager cannot download certain language FTP and HTTP resources 6367
Description: The Iomega StorCenter device uses the character sets listed below. You
cannot download FTP and HTTP resources that do not use these character sets.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
Disconnecting/reconnecting external storage during Torrent download results in empty download list
15375
Description: If the external storage is disconnected, then reconnected during a
Torrent download, the Torrent download list will show as empty, even though the
download completed.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: —
Files can be incorrectly uploaded to TFTP folders set as read-only 15442
Description: If a read-only folder is set as the destination TFTP folder, files can still
be uploaded to the folder.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: —
Unable to upload videos to Facebook via Active Folder 15418
Description: You cannot upload videos to your Facebook account through a
Facebook Active Folder, only pictures.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: —
Supported Language Character Set
Simplified Chinese GB2312 and UTF-8
Traditional Chinese BIG5 and UTF-8
Russian ISO_8859_5 and UTF-8
Korean EUC_KR and UTF-8
Japanese SHIFT_JIS and UTF-8
Italian ISO_8859_1 and UTF-8
German ISO_8859_1 and UTF-8
French ISO_8859_1 and UTF-8
Spanish ISO_8859_1 and UTF-8
Portuguese ISO_8859_1 and UTF-8
English GB2312 and UTF-8
other languages GB2312 and UTF-8

13
Known issues and limitations
Iomega StorCenter Network Storage Release Notes version 3.1.12
Cannot play WMV files with security enabled in Content view 16004
Description: When in Content view with security enabled, attempting to play a
Windows Media File results in an error message stating that the security
information from the server cannot be verified. Though the file is associated with
Windows Media Player, the file cannot be played.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: When security is enabled, all connection through the system’s file
browser are performed via a secure https connection. Some media players do not
support opening and playing files through a secure http connection. If you
experience this issue, try accessing the file via a file browser on a system where the
share with the file is connected.
Backup software cannot restore file/folder security settings 17297
Description: When restoring backed up files/folders, the security settings for the
files/folders is not restored.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: —
File sizes larger than 1GB fails to upload to Amazon S3 17328
Description: Cannot upload files lager than 1GB to the Amazon S3 service.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: —
Secured files can be deleted by users without proper authorization 18495
Description: After files are added to public folders on a device, and the device is
secured, the files become secure files in public folders, yet they do not have an
owner. However, any user on the secure device can delete and/or modify them.
Affected SW Releases: 3.1.12
Workaround: —
User Interface: Copy Jobs issues
Copy Jobs fail for user names that include a ‘/’ character 7860
Description: If you add a Copy Job to or from a non-Iomega rsync server storage
device and supply a user name for that device that includes a ‘/’ character in it, the
Copy Job fails.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
Cannot list folders of devices with periods in their names when adding Copy Jobs 7565
Description: When you enter a device name for a Copy Job and that name contains
periods and is not DNS registered, the folders for that device are not displayed.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Use the IP address of the device instead.

14 Iomega StorCenter Network Storage Release Notes version 3.1.12
Known issues and limitations
Unable to Delete Files when Copying to an Ubuntu Machine 8121
Description: If you create a Copy Job to a computer running Ubuntu Linux, the files
are copied as read-only. You cannot delete them.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Change the permission of the files to writable.
Copy Jobs does not support copying DFS root using Linux 8690
Description: When adding a Copy Job and using another device (with DFS enabled)
as the source, the Copy Job succeeds, but nothing is copied to that source. The
expected results are that the contents of the DFS root (the target folders) are copied
to the device. This is due to the fact that Copy Jobs does support a remote source
that is a DFS folder.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
Copy Jobs: Cannot enable rsync user when rsync user exists in domain controller 15212
Description: If you add a user named rsync to an Active Directory domain and then
join your Iomega StorCenter device to that Active Directory domain, you cannot
enable rsync server on your device with the default username rsync.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: Delete the rsync user from the Active Directory domain, and then you
can enable rsync server on your device.
User Interface: Log in issues
An FTP user name cannot contain a space 3763
Description: If an FTP user name contains a space “ “ in it, the user cannot
successfully log in to the device using the FTP client.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
User Interface: Media issues
No indication of file transfer complete in Picture Transfer Protocol 1579
Description: If the Iomega StorCenter is set to Enable Picture Transfer and Remove
Copied Pictures From Camera, when a camera is connected, the camera’s LCD
might not display a confirmation that the file transfer has completed.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —

15
Known issues and limitations
Iomega StorCenter Network Storage Release Notes version 3.1.12
Chinese media name does not display in iTunes 1478
Description: The Iomega StorCenter Media Server does not support the Chinese
ID3 tag encoding with non-unicode formatting.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: To use Chinese ID3 tag encoding, it is recommended that you use
iTunes to convert it from GBK to Unicode.
Wireless video surveillance camera is not detected 3515
Description: After connecting an Axis wireless UPnP camera to my network, the
camera can be seen through the camera’s configuration software, but the Iomega
StorCenter Manager returns, “No supported cameras can be found.”
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: At this time, only wired Axis UPnP cameras are supported.
Two cameras cannot transfer pictures simultaneously to the device 5998
Description: If you are transferring pictures from a camera and then connect a
second camera to simultaneously transfer pictures, the first camera stops
transferring pictures.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: It is recommended that you attach only one camera at a time.
iTunes version 8 for Windows not compatible with media server 7726
Description: After enabling media server on the Iomega StorCenter device, you
cannot play mp4 files through iTunes version 8 for Windows.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
User Interface: Hardware issues
Multiple-NIC bonding mode reduces performance on a gigabit LAN 7756 7864
Description: If you bond network interface cards (NICs) on your Iomega StorCenter
device and are running the device in a gigabit LAN, you may experience a
decrease in network performance.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: It is recommended to disable bonding unless you require network
redundancy (failover).
Cell phone may show incorrect Bluetooth device name 16506
Description: After pairing a Bluetooth device with the Iomega StorCenter, scanning
with enabled cell phone may show incorrect Bluetooth device name if device has
been renamed prior to connection.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: Delete old name from list of paired devices; then refresh the list.

16 Iomega StorCenter Network Storage Release Notes version 3.1.12
Known issues and limitations
Smartphones cannot be mounted as external share 17010
Description: Attempting to pair a smartphone as an external USB device is not
supported in this release.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: —
Share pool cannot be created if partially populated or populated with drives of different size 16432
Description: If you perform a Factory Reset and choose to quickly delete all data on
your Iomega StorCenter device, the device will show no storage space if your
device has drives of varying size, or if all slots in the device are not populated with
drives.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: “Quick Delete” is not supported with partial drives or incompatible
drives. If a “Quick Delete” is performed under those cases, the storage space
becomes unavailable, but it can be recovered by performing a “Quick Delete”
again with fully compatible drives.
No alert icon when syncing/degrading RAID6 11484
Description: When adding storage pools with RAID5 and RAID6, if drives are
removed during the RAID rebuild, the storage pool becomes unavailable for
several minutes. Afterward, system functionality returns, yet no alert icon displays
for the degraded RAID6.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: —
Device may require rebooting after removing all drives of a RAID10 array 18554
Description: After creating a RAID10 array, then removing all RAID10 drives while
the device is powered on, the device may become unresponsive.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: Reboot the Iomega StorCenter device.
Refreshing the Drive Management page during creation of RAID pool may cause the device to
become unresponsive18565
Description: Refreshing the Drive Management page during the creating a RAID
pool may cause the device to become unresponsive.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: Reboot the Iomega StorCenter device.
User interface may become unavailable if corrupted media files are encountered 18713
Description: With the media server enabled and after media files are copied to an
Iomega StorCenter device, a scan of media files may make the user interface
unavailable if corrupted media files are encountered.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: Restart Media Server.

17
Known issues and limitations
Iomega StorCenter Network Storage Release Notes version 3.1.12
User Interface: Display issues
Storage Pool List (with more than 4 pools) displays incorrectly in IE6 / IE7 10887
Description: The Storage Pools settings page with four or more storage pools in
Internet Explorer 6 and 7 displays incorrectly.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Internet Explorer 6 is not supported in version 2.6 or later. Use
Internet Explorer 7 or Firefox to view this page.
User Interface: UI issues
Logging in to the device with different capitalization of administrator username displays incorrect tabs
6269
Description: If you have created a user with the username admin and you attempt to
log in to the Iomega StorCenter device using that username with different
capitalization, such as AdMin, the tabs in the Iomega StorCenter software may not
display correctly.
Affected SW Releases: 2.6, 2.6.13
Workaround: Log out of the device and then log back in using the correct spelling of
the administrator username.
Cannot start a slideshow from a folder if the folder’s name contains certain nonalpha characters 7836
Description: If you add pictures to a folder that has a name that includes characters
such as ‘, & and “, you cannot start the Cooliris slideshow.
Affected SW Releases: 2.6, 2.6.13
Workaround: Do not use these characters in the folder name.
Unable to access visible secured folders using Windows DFS 10957
Description: When Windows DFS is enabled, a user may browse through the
directory tree, see a folder, but not be able to access that folder due to insufficient
permissions.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Ensure appropriate users are granted permission on all secured
folders prior to securing them and making them apart of the DFS Workgroup.
Drive Management page not displaying drive space correctly 14080
Description: On the Drive Management page, the allocated/available space
displays incorrectly.
Affected SW Releases: 3.0, 3.1.10, 3.1.12
Workaround: —

18 Iomega StorCenter Network Storage Release Notes version 3.1.12
Known issues and limitations
When creating a Share, ‘working’ indicator does not disappear automatically18301
Description: After creating a Share, the ‘working’ indicator does not disappear
automatically.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: Manually refreshing the page will dismiss the ‘working’ indicator,
and the changes can be seen.
Share names longer than 12 characters may overlap in the System Status page18624
Description: Share names longer than 12 characters may not display correctly in the
System Status page, and can appear to overlap.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: —
Invalid error message when adding an iSCSI with the last existing volume 18647
Description: After adding a volume with size specified as 0, then creating an iSCSI
drive, an invalid error message appears stating "The specified size is too big."
Affected SW Releases: 3.1.10, 3.1.12
Workaround: —
Cannot import users and groups when devices join trusted domain18680
Description: After enabling a trusted domain and adding devices into a large active
directory domain, then attempting to import users and groups from another
domain sometimes fails to list all users.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: Performing a direct domain search will list all users.
Media content not always found in private shares18754
Description: After enabling media sharing and copying media files to private
shares, copied media files are not always visible.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: Restart Media Server.
Unsecured iSCSI may be inaccessable if name is longer than 16 characters 19055
Description: Public iSCSI drives may be inaccessible if the drive names are 16
characters or more.
Affected SW Releases: 3.1.10, 3.1.12
Workaround: Ensure that iSCSI names are 15 characters or fewer.
After changing RAID type, Settings dialog box may not close automatically17404
Description: After changing RAID type, the Settings dialog box may not
automatically close.
Affected SW Releases: 3.1.12
Workaround: Manually refresh the page to dismiss the Settings dialog box.

19
Known issues and limitations
Iomega StorCenter Network Storage Release Notes version 3.1.12
User Interface: Printing issues
Printing multiple-page file fails with Adobe Reader 9 5465
Description: If you open a multiple-page file in Adobe Reader 9 and try to print
more than one page of the file to a printer connected to your device, the print job
fails.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Printing works correctly with Adobe Reader 8.
HTTP printing not supported 4847
Description: Iomega StorCenter does not support connecting to printers through
HTTP. Printer connection errors may be encountered in:
◆the Add Printer Wizard in Windows
◆the Default printer discovery on a Mac
◆Bonjour for Windows in Windows Vista
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Connect to printers using the Iomega Storage Manager utility.
Print jobs can fail when free space on the device is less than 1 GB 7755
Description: Print jobs larger than 100 pages can fail if your Iomega StorCenter
device has insufficient free space.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: Your Iomega StorCenter device should have at least 1 GB of free space
for such print jobs.
User Interface: Remote Access issues
Only one device with remote access enabled is supported on any single LAN 4642
Description: Remote access is available on only one device on a single LAN at one
time, because only port 443 can be forwarded on a router.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
All networks connected to device must support remote access 5542
Description: You cannot enable remote access if the Iomega StorCenter NAS device
is connected to any network that does not support remote access.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —

20 Iomega StorCenter Network Storage Release Notes version 3.1.12
Known issues and limitations
Remote access is not supported without a router 6807 7288
Description: You cannot enable remote access if the Iomega StorCenter NAS device
is not connected to a router.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
USB issues
Cannot recognize unpartitioned or unformatted external storage drives 2408
Description: The Iomega StorCenter device only supports partitioned and
formatted external storage drives.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
Copy failure on large files (400 MB or larger) to a FAT-32-formatted USB device 5763
Description: If you connect a FAT-32-formatted USB device to the Iomega
StorCenter device and try to copy a file that is 400 MB or larger, the copy fails.
Affected SW Releases: 2.6, 2.6.13, 3.0, 3.1.10, 3.1.12
Workaround: —
Mac-specific issues
Unable to discover Iomega StorCenter device due to firewall settings 2344
Description: Unable to discover Iomega StorCenter device due to firewall settings.
Affected SW Releases: 2.6, 2.6.13
Workaround: On Mac OS X Leopard, there are three options in Security >Firewall:
◆Accept all incoming connections
◆Allow only essential services
◆Set access for specific services and applications
To allow the Iomega StorCenter Manager software to properly discover the
Iomega StorCenter device, you must set your firewall setting to accept all
incoming connections.
Unable to connect Backups folder 1836
Description: Cannot connect the Backups folder.
Affected SW Releases: 2.6, 2.6.13
Workaround: This can be caused by an outdated component of the operating
system. It is recommended that you run the Mac OS Software Update to ensure
you have installed the latest components.