
WARRANTY INFORMATION CARD
We hereby warrant that the unit / equipment shall be free from defective material and faulty workmanship, subject to the
following clauses:
Our liability in respect of any defect or failure of any equipment supplied by us or any loss, injury or damage attributable thereto is
limited to making good by way of replacement or rectification, defects which show up under proper use, provided the equipment is
operated and maintained strictly in accordance with our instructions and arise entirely from proven faulty design, material or
workmanship, within a period of 12 months from the date of commissioning of equipment. At the end of this period all our
liabilities will cease under this warranty. We shall have the right to make any replacement of spares or repairs that is required at
site. In case of replacement, buyer shall return the replaced part / component to us immediate / on repair completion.
The warranty period on the replaced / repaired part will be limited to the remaining, unexpired portion of the total warranty
period. Electrical components are covered under this warranty.
When equipment is ready to be dispatched but cannot be dispatched due to reasons attributable to the buyers, the warranty
period will be 18 months from the date of readiness for dispatch as notified by us in writing.
No other party or agency may carry out replacements or repairs unless authorized by us in writing.
If a part / component are to be replaced or repaired under this warranty, there will be no charge for the replacement. However, the
travel and conveyance as well as boarding & lodging expenses incurred by our representative reputed for his work will be charged
to the buyer at actual.
This warranty does not cover replacement / repairs required as a result of normal wear & tear, accidents or damages / defects
caused by misuse / maloperation of the equipment by the buyer.
Ion Exchange (India) Limited shall be excused from any delay or failure in performance required hereunder if caused by reason of
any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of god, acts of war, fire, laws,
proclamations, edits, ordinances or regulations, riots, earthquakes, floods, explosions or other acts of nature. The obligations and
rights of the party so excused shall be extended on a day-to- day basis for the time period equal to the period of such excusable
interruption.
Consumable such as filters / cartridge should we be adding details such as salt and hardness kit on chargeable basis.
Warranty is applicable in standard rated water conditions only.
This warranty is void if:-
(a) The unit/ equipment is put to wrong use / application (b) The unit/ equipment installed / commissioned by any person / agency
not authorized by us. (c) The unit is not installed / operated / maintained as per instructions given in our operation manual and / or
those given by our authorized representative. (d) The operating conditions and influent water quality are other than those for
which the unit / equipment was supplied. (e) The agreed / contract price and installation charges, if any, has to be paid to us / our
dealer / our retailer.
Please preserve this warranty information card and ensure that this is duly stamped and signed by the Company Official /
Authorized Dealer / Authorized Retailer of Ion Exchange (India) Limited. Zero B product is warranted throughout India only by Ion
Exchange (India) Limited (herein referred to as the company) as per the conditions printed herein.
TERMS & CONDITIONS OF WARRANTY: