Ipevo S0-20 User manual
S0-20 TroubleShooTing CharT
Please follow the instruction below for the problem type you encountered.
• Cannot dial into conference calls • Echo noise can be heard • Cannot connect S0-20 with the
wireless router
• Cannot hear voicemail on
S0-20 but can on the computer
• When charging S0-20, the
screen does not turn off
according to Time-Out setting
Solution
We acknowledge these issues
and are working on a rmware
update.
Solution
Please reset your S0-20. Go to
Settings > General > Reset.
Solution
Please upgrade the rmware.
Solution
We need your wireless router
information to further analyze
the issue. Please follow the
instructions in the next page.
Solution
Please upgrade the rmware.
having a differenT problem?
Please send an e-mail with the folowing information to cs@ipevo.com.
1. Description of the problem.
2. S0-20 Software and Hardware version. For version information, please go to Settings > About.
wireleSS rouTer ConneCTion problem
If you encounter problem connecting S0-20 with your wireless router, please send an e-mail with the following information to cs@ipevo.com.
1. S0-20 Software version.
2. S0-20 Hardware version.
(For version information, please go to Settings > About)
3. Name of the router company.
4. Router model.
5. Router security and encryption setting.
(See steps at the bottom for viewing router information)
To view your wireleSS rouTer informaTion
LAN
2. From the computer, access the
website of the router maker.
1. Prepare the followings:
• The computer connected to the
wireless router by the LAN cable
• Password for the wireless router
(if applicable)
3. Follow their instructions on how
to access the web interface for the
wireless router. Usually, you will
need to access a special page and
type in the password to log in.
4. Note the security setting and
encryption setting of the wireless
router down. The table below
summarizes their possible
combinations.
SeCuriTy enCrypTion
WEP ASCII 5-char ASCII 13-char
HEX10-digits HEX 26-digits
WPA PSK TKIP 8-16 char PSK AES 8-63 char
WPA2 PSK TKIP 8-16 char PSK AES 8-63 char
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