IPitomy 1500 User manual

IPitomy 1500 User Guide

Table of Contents
IPitomy 1500 User Guide .................................................................................................................... 1
Introduction ..........................................................................................................................................1
About the IPitomy 1500 ..................................................................................................................... 1
Benefits of VoIP Technology ............................................................................................................. 1
How This Guide Works .......................................................................................................................2
Web-based System Setup................................................................................................................. 2
The Installation Worksheet................................................................................................................ 2
Product Overview ................................................................................................................................ 3
IPitomy 1500 Components ................................................................................................................ 3
Powerful All-In-One Communications Platform............................................................................ 3
Entering System Information............................................................................................................. 3
System Administration ....................................................................................................................... 4
System Overview ............................................................................................................................... 4
Extensions ...................................................................................................................................... 5
Groups ............................................................................................................................................ 5
Automated Attendant (Menu) ........................................................................................................ 5
Advanced Routing Functions ........................................................................................................ 5
Voicemail and Unified Messaging .................................................................................................5
Directory.......................................................................................................................................... 5
Direct Inward Dialing Numbers......................................................................................................5
Conferencing .................................................................................................................................. 5
Forwarding Gateway ...................................................................................................................... 6
Voicemail Gateway ........................................................................................................................ 6
Supported IP Phone Sets .................................................................................................................. 6
Before Getting Started ........................................................................................................................ 7
Connecting the System ..................................................................................................................... 7
Hardware Setup.............................................................................................................................. 7
Connecting the Phone Lines ......................................................................................................... 7
System Requirements.......................................................................................................................11
Network Requirements ....................................................................................................................11
IP Addresses ....................................................................................................................................11
Service Providers .............................................................................................................................12
System Administration .....................................................................................................................13
About the Administration Menu.......................................................................................................13
System ..............................................................................................................................................14
Networking ....................................................................................................................................14

Providers...........................................................................................................................................15
Hardware Trunks ..........................................................................................................................15
Destinations ......................................................................................................................................19
Extensions ....................................................................................................................................19
Groups ..........................................................................................................................................26
Menus............................................................................................................................................30
Meet-me Conferences .................................................................................................................33
Voicemail ......................................................................................................................................34
Schedules .....................................................................................................................................36
Call Routing ......................................................................................................................................38
Incoming Routing .........................................................................................................................38
Outgoing Routing .........................................................................................................................40
PBX Setup ........................................................................................................................................41
General .........................................................................................................................................41
Database.......................................................................................................................................42
Voicemail ......................................................................................................................................43
Prompts .........................................................................................................................................45
Music on Hold ...............................................................................................................................46
Feature Codes ..............................................................................................................................48
Services ........................................................................................................................................48
Reports .............................................................................................................................................48
CDR Reports ................................................................................................................................48
Diagnostics ...................................................................................................................................49
Monitoring .....................................................................................................................................49
Smart Personal Console..................................................................................................................50
Smart Operator Console..................................................................................................................51
Call Management Lights ..............................................................................................................51
Appendices .........................................................................................................................................54
Appendix 1: IP Telephones ..............................................................................................................55
IPitomy 100.......................................................................................................................................55
Aastra 480i .......................................................................................................................................55
Aastra 9133i .....................................................................................................................................55
Aastra 9112i .....................................................................................................................................56
Aastra 480i CT .................................................................................................................................56
CounterPath™ eyeBeam®1.5 and X-Lite®3.0 ..............................................................................57
What is a Softphone?...................................................................................................................57
X-Lite®3.0 Free Softphone..........................................................................................................57

eyeBeam®1.5 ..............................................................................................................................57
Appendix 2: Changing IP Address .................................................................................................62
Determining Local Network Address .............................................................................................62
Determining an Available IP Address .............................................................................................62
Network on 192.168.1.XXX (192.168.1.249 Not Available)..........................................................63
Network NOT on 192.168.1.XXX ....................................................................................................65
Appendix 3: DHCP Settings .............................................................................................................68
Leasing Time for an IP Address......................................................................................................68
Determining/Viewing DHCP Settings on a LinksysRouter ..................................................... 68
Tips for Understanding the IP Address List................................................................................68
Glossary ..............................................................................................................................................69

Copyright IPitomy Communication, LLC 10007VRF
Introduction
About the IPitomy 1500
The IPitomy 1500 is a powerful business communications platform. It is a pure IP PBX designed
to use IP networks for voice calls. Engineered to support from 10 to 150 users, the system will
work with analog lines and T1 /PRI lines for traditional Public Switched Telephone Network
(PSTN) connectivity. In addition to traditional telephone lines, the IPitomy 1500 can use VoIP
service providers like IPitomy Exchange, replacing traditional PSTN lines with a broadband
connection.
Benefits of VoIP Technology
The IPitomy 1500 can support any or all of these connectivity methods simultaneously or in any
combination. Customers not quite ready to depend on VoIP providers for all of their business
communications can start at their own pace and gain a comfort level, shifting to VoIP broadband
providers at their own pace. Benefits of VoIP technology include:
One Wiring System The system uses a single wiring system for telephones and
dataall data and voice are on Local Area Network (LAN) Category 5 wiring.
Web-based Administration System administration is performed on the network
through a Web-based administration program.
Remote Users When calls are routed over the Internet, long distance charges can
be avoided. In businesses with remote workers, these employees can stay logged
into the office through a broadband connection at all times without incurring any
additional charges.
Centralized System Features Every extension that is logged into the system is
capable of receiving and originating calls. The use of system features such as
voicemail, automated attendant and email are all centralized simplifying all support
and maintenance.
Reduced Costs VoIP system users can reduce cost in many areas of a business.
VoIP telephony lowers the cost of support and maintenance costs, as well as,
reducing telephony line costs by up to 50%.
Simplifies Administration Moves, adds and changes are simple. The IPitomy
1500 provides enhanced capabilities for users to make changes without incurring a
service call.
Investment Protection VoIP, and in particular, Session Initiation Protocol (SIP)-
based VoIP products offer investment protection. The industry is rapidly moving
toward Internet Protocol (IP) communications technologies. Older digital and analog
technologies are becoming obsolete and are being replaced with IP-based products
that will be around for a long time.

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How This Guide Works
Web-based System Setup
This is a Reference Guide designed to help you install and use the IPitomy 1500. Each section of
the guide provides easy-to-follow instructions regarding installation of the system. Within each
section of the Reference Guide you will find:
Step-by-Step Instructions – Use these easy-to-follow steps as part of any system
implementation.
Advanced Settings – These options are settings for handling some of the more
sophisticated capabilities of the IPitomy 1500.
Installation Notes – These business scenarios and tips describe applications where
or when a specific feature might be used.
Quick Reference – These are tips about completing fields throughout the
administration of the IPitomy 1500. Just move your mouse over the and a brief
description of the field pops up.
The Installation Worksheet
Use the IPitomy 1500 Installation Worksheet to make collecting information used in the
implementation of the system simple. This Worksheet can be downloaded from IPitomy.com in
the Dealer Section of the site.

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Product Overview
IPitomy 1500 Components
Understanding the IPitomy 1500’s architecture and how it works will make installing the system
simple.
Powerful All-In-One Communications Platform
The IPitomy 1500 IP PBX (Diagram 2) is an all-in-one business communications system.
This powerful system includes a complete suite of business communication applications
in one appliance:
Fully-featured Business Phone System
Automated Attendant and IVR
Enhanced Call Distribution
Enhanced Voice Messaging System with Unified Messaging
Meet-me Conference Application
Built-in Music on Hold
Call Queuing for Inbound Calls
Remote Extensions
Browser-based Administration
(Diagram 1)
Entering System Information
The system is configured by entering information into the appropriate fields on the menu screens.
Some fields are populated with data that is entered other fields are completed by selecting from
data presented in a drop-down menu. Drop-down menus are populated by completing information
in other sections of the system. To simplify system setup it is recommend that information be
entered in the following order:
Extensions
Groups
Menus
Providers
Entering information in this sequence will reduce the time it takes to up the system:
Extensions will be populated in the drop-down menus for creating groups.

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Groups and extensions will be populated for creating automated attendant (menu)
routing.
Destinations will be populated for use in setting up providers and hardware trunks.
(Diagram 2)
System Administration
IPitomy 1500’s administration menus are a series of Web pages accessible from a Web browser.
To the left of the Menu is a navigation bar that allows users to click on and administer each
section of the system. Administration of the IPitomy 1500 is simple and intuitive. The system is
designed with six primary areas of functionality.
System System setup consists of network configuration settings.
Providers Providers are sources of PSTN and VoIP connectivity. Providers are the
lines that handle all incoming and outgoing calls. All VoIP and traditional telephone
providers are setup here. DID numbers are also entered here.
Destinations Destinations are places where calls get routed in the system:
extensions, groups of extensions, automated attendants, conferences and voicemail.
Call Routing These settings route inbound calls to specific destinations within the
system, and send outbound calls over specific local, long distance, international and
emergency routes.
PBX Setup These settings globally configure PBX timers, voice messaging and
other system features.
Reports These reports display system usage, monitor activity and provide
diagnostic information.
System Overview
The system is designed to be quick to setup and install. Using the Installation Worksheet to
organize system information and plan the application in advance will reduce the time it takes to

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install the system. Most businesses will have some common communication needs. The system
is organized based on these common needs.
Extensions
Extensions are telephones. A telephone can be an IP (SIP)-telephone or a Softphone.
Calls are routed to an extension where people answer them. In the IPitomy 1500, an
extension can be located in an office or outside the office when a broadband connection
is used.
Groups
Groups are a set of extensions. Once a group is created, extensions can be designated
members of the group. This is accomplished by selecting group members from a drop-
down list. Calls can be routed to groups by using the Group function.
Automated Attendant (Menu)
To create an automated attendant use the system’s Menu function. The Menu function
routes calls to a destination in the system like a group, extension or another menu.
Destinations are selected from a drop-down list for each corresponding key-pad digit a
caller must select to get to their chosen destination. A Menu must have a Menu Prompt.
This is a recording that identifies for callers the destinations they may choose. For
example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for
Accounts Receivable or other digits for another department.
Advanced Routing Functions
When building an automated attendant (menu) all routable destinations in the system will
appear in the drop-down menu. In addition to the destinations that are created while
configuring the system, there are several advanced functions that can be used from the
drop-down list.
Voicemail and Unified Messaging
When an extension is created, a voicemail box for that extension is also created. A
voicemail box allows a caller to leave a message if a person is not available at the
extension. When dialing into a mailbox for the first time, a user must record their name
and a mailbox greeting. The name is used in the company’s dial-by-name directory when
selected from the auto attendant (menu). The greeting is played when they are not
available to take a call and a caller reaches their mailbox.
If an email address is included in the Extension page, a copy of the voicemail message
will be emailed as a .Wav file to the users email account. This message can then be
listened to on a PC.
Directory
The system has a dial-by-name directory. This option may be part of the automated-
attendant. When this option is selected, a caller dials the first three letters of the last
name of the party they would like to reach. Names that match these three letters are
played and the caller selects the extension to which they want to be transferred. Names
are stated in the directory as they have been recorded by users in their voicemail box.
Direct Inward Dialing (DID) Numbers
A Direct Inward Dialed (DID) number is a telephone number assigned by a service
provider (i.e., T1 line, PRI or VoIP). DIDs allow direct routing of a call to a destination
within the system. This can be an individual extension, group, conference or menu.
Conferencing
A Meet-me Conference is an extension on the system used for conference calls.

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Participants of a conference can access a conference by dialing the designated Meet-me
Conference extension. Routing callers to a Meet-me Conference can be accomplished by
using a DID, a menu, or simply transferring callers to the conference extension.
Forwarding Gateway
Mobility has become a part of everyday life for most people. System users need to be
able to take calls anywhere. The IPitomy 1500 has the ability to forward calls. Users can
turn call forwarding “on” and “off” while in the office or away from the office by using a
touch-tone key pad. This is setup in the Extensions setup page, but can be modified from
any phone, including a cell phone. Modifying forward settings remotely requires the
automated attendant (menu) option to be programmed.
Voicemail Gateway
From the automated attendant (menu), users can call in from any telephone and check
messages. The voicemail gateway allows users to dial a pre-defined digit from a touch-
tone key pad on any phone to retrieve their messages.
Supported IP Phone Sets
The IPitomy 1500 works with a variety of business-grade IP phone sets. See Appendix 1: IP
Telephones for a complete list.

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Before Getting Started
Panning before getting started will make the setup and installation of the IPitomy 1500 simple.
IPitomy has created an Installation Worksheet to assist in recording business and system
information used in planning system setup and installation. This Checklist is in Appendix 3 of this
Guide or can be downloaded from IPitomy.com in the Dealer Section of the Web site.
Connecting the System
Hardware Setup
The IPitomy 1500 comes assembled and ready to install. The system requires connection
to the PSTN for analog or T1 lines. It requires telephones to be connected to the local
area network (LAN). Broadband access must also be established for VoIP connectivity
(allowing remote extensions and remote management).
(Diagram 3)
Connecting the Phone Lines
The IPitomy 1500 is equipped to support analog, digital, gateway or SIP connections.
Analog lines or a T1 are connected with internal hardware resources. A gateway
connects analog telephone lines by registering itself as a SIP provider over the LAN. SIP
providers create a direct connection to the system.
Internal Analog Line Cards
The IPitomy 1500 uses three basic analog devices for PSTN connectivity.
The Digium TDM04B Analog Line Card (4 PSTN line connections) The card
supporting these connections is already installed and completely configured. Simply
connect the phone lines to the RJ11 jacks at the rear of the IPitomy 1500 and start
making calls. These connections are single pair; one line per jack. It may be
necessary to echo tune the system. Please call IPitomy Support (941-306-2225) if
you notice an echo on the line.

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The Digium TDM808B Analog Line Card (8 PSTN line connections) The card
supporting these connections is already installed and completely configured. Simply
connect the phone lines to the RJ11 jacks at the rear of the IPitomy 1500 and start
making calls. These connections are single pair; one line per jack. It may be
necessary to echo tune the system. Please call IPitomy Support (941-306-2225) if
you notice an echo on the line.
The Digium 2404B 16 and 2406B 24 Analog Line Cards (16 or 24 PSTN line
connections) These lines are plugged into an Amphenol connector and need to be
terminated in a cross connect, break-out box or patch panel. The Amphenol
connector uses a single pair connection to each phone line.
Internal Digital T1 Cards
The IPitomy 1500 uses two devises for digital connectivity.
Digium TE120P T1 Card (a single T1/E1/J1 connection) This card supports
industry standard telephony and data protocols, including both RBS and Primary
Rate ISDN (PRI) protocol families for voice traffic. The card has a default
configuration for the system, but this configuration may be adjusted based on
preference. Plug the RJ45 connector into the T1 TDM source supplied by the T1
provider.
Digium TE205P T1 Card (a dual T1/E1/J1 connection) This card supports
industry standard telephony and data protocols, including both RBS and Primary
Rate ISDN (PRI) protocol families for voice traffic. The card has a default
configuration for the system, but this configuration may be adjusted based on
preference. Plug up to two RJ45 connectors into the T1 TDM sources supplied by the
T1 provider.
(Diagram 4) (Diagram 5)
Connecting Using an External Gateway
PSTN lines are connected to a Gateway device. The gateway device is connected to the
LAN. The Gateway is then registered as a SIP provider in the system.
Connecting Using SIP Providers
Once connected to the LAN, the LAN's broadband connection provides a pathway for SIP
VoIP Providers. Use the SIP Provider pages to setup a connection.

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(Diagram 6)
Connecting Telephones
(Diagram 7)
(Diagram 8)

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(Diagram 9)
Connecting to a LAN
(Diagram 10)

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System Requirements
Network Requirements
Making preparations for the network in advance will assure there are no surprises. If you are
going to have remote extensions, you will need access to the router to setup a network address
translation (NAT) and port forwarding.
A LAN with a broadband connection is required for operation of the system. It is must be on fast
Ethernet (100baseT or better). The system must also use Ethernet data switches. The router can
use DHCP or not, depending on preference. The IPitomy 1500 requires a fixed IP on the router
subnet. Several ports may need to be forwarded. Make sure your router has TCP/IP port range
forwarding by checking the box or product guide. The router should have a fixed IP address with
a public IP.
IP Addresses
It is important to know the LAN configuration and IP addresses of the specific network the system
is becoming a part of to make installation of the IPitomy 1500 simple. The IP1500 Is required to
have a fixed (static) IP address. The system comes with a default static IP address of:
192.168.1.249. In many cases, this default IP address will be acceptable without any router
configuration other than port forwarding (required for remote administration and remote
telephones).
To determine if the default fixed IP address can be used on the network, check the router or get
this information from the Network Administrator. For more information on working with network IP
addresses, go to Appendix 2: Changing IP Addresses.
(Diagram 11)

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Service Providers
In order to provision the IPitomy 1500 it is necessary to know the type of Service Providers being
used. Carrier and SIP are the most common service providers. Carriers provide plain old
telephone lines (POTS), T1s and PRI lines. SIP Providers route voice calls over the internet. This
is called voice over internet protocol or VoIP.
As part of the installation it will be important to know the:
Name of Providers
Type of Service Provided (i.e., POTS, T1,or SIP)
Phone Numbers Associated with the Service
Password and Login Information for SIP Service
Record this information on the IPitomy 1500 Installation Worksheet.

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System Administration
About the Administration Menu
IPitomy 1500’s online administration makes it simple to meet the demands of a frequently
changing business. It is also designed to be quick to setup and install. The Administration Menu
is located in the Navigation Bar to the left of the page. This menu contains the administration
pages used to configure the system. The Administration Menu is divided into six sections. To
navigate to an Administration Page click on the menu section and page to be changed.
System System setup consists of network configuration settings.
Providers Providers are sources of PSTN and VoIP connectivity. Providers are the
lines that handle all incoming and outgoing calls. All VoIP providers will be setup
here. DID numbers are also entered here.
Destinations Destinations are extensions, groups of extensions, automated
attendants (menus), conferences and voicemail. Destinations are places where calls
get routed to in the system.
PBX Setup System settings allow global configuration settings for system
applications like PBX timers, voice messaging settings.
Routing Routing sends callers to specific inbound destinations within the system,
and routing outbound callers over specific outbound routes like local, long distance,
international and emergency.
Reports The system displays usage reports, diagnostic information and monitors
system activity.
Each Online Administration page also contains:
Title Bar – The Title Bar at the top of each page displays the name of the section of
the Administration Menu which is currently being edited.
Default Values – When the system is installed it automatically registers default
values in many of the administration fields. This simplifies the implementation
process.
Save Changes – Located in the bottom left corner of the screen, this button saves
changes to the page currently being administered. This is a useful feature for making
changes to the system prior to applying them. This button must be pressed before
leaving a page or changes will be lost.
Apply Changes – To apply changes to the system you must click the Apply
Changes button. Located in the top right corner of the screen, this button globally
applies changes to the system. Once changes have been saved, clicking the Apply
Changes button will apply the changed administration pages to the system.
Edit – To make changes to an existing administration page click Edit.
Add New – The Add New button creates another destination, provider, route or
schedule. For example, to add a new extension, click the Add New button on the
extension administration page.
Advanced – In several sections of the online administration there is an Advanced
button where the most sophisticated capabilities of the IPitomy 1500 can be
configured. The Advanced button is located on the lower left side of each page.
About Us – Located at the bottom left corner of each page, this link provides
additional information about IPitomy.

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Contact Us – The IPitomy team is never more than a call or email away. To contact
an IPitomy team member, click on Contact Us in the lower left corner of the page.
System
(Diagram 12)
The IPitomy System Menu is for setting up network attributes. For example the IP address of the
system and router information.
(Diagram 13)
Networking
The Networking Setup Menu defines the Internet Setup for the system’s hardware. The
system must operate using a static IP address; DHCP should only be used on the
IPitomy 1500 if the router is configured to assign a specific static DHCP address to the
system.
Default values for the IP Address, Subnet Mask, Default Gateway and Static DNS will
appear in the Networking Setup Menu when this administration page is opened.
Setting Network Attributes
Router Configuration – Though it is not seen on this page, be sure to configure an
existing router for the fixed IP address of the IPitomy 1500 (192.168.1.249).
Select another address if the default address is not outside the range of IP addresses
currently assigned through DHCP on the router.
IP Address –Use the default address (192.168.1.249) of the IPitomy1500 or an
address outside the range of existing IP addresses assigned by DHCP in the router.
Subnet Mask – Leave the default setting for the Subnet Mask as
(255.255.255.0). Provided by the router, this mask tells the network what
communication traffic to listen to. For example, the setting 255.255.255.0 tells the
system to listen to communication traffic sent to “192.168.1” for any variation of the
fourth number (designate by the zero at the end).
Default Gateway – The default gateway provided is 192.168.1.1. Though this
default is common to many routers if this is not the gateway for the router used,
change it to the correct value for the target network.
Static DNS – Enter the DNS IP address of the router being used on the network.
If a default DNS IP address is not provided by the router it can be obtained from the
network’s Internet Service Provider.

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Save Changes – Click the Save Changes button to save changes made to the
hardware setup.
Providers
Providers are telephone lines, VoIP providers and other telecommunication resources. This
section of the system’s online administration is where these provider resources are provisioned.
The system is equipped to handle two types of provider settings Hardware Trunks and SIP
Providers.
(Diagram 14) (Diagram 15)
Hardware Trunks
Hardware trunks are associated with telephone lines that connect to the PSTN. These
lines process inbound and outbound communication traffic that flows over communication
channels. For example, a T1 can be a trunk resource that has multiple lines and multiple
Direct Inward Dialed (DID) numbers. These individual numbers can be routed to different
destinations within the system.
(Diagram 16) (Diagram 17)
(Diagram 18)
Connecting Phone Lines
Before hardware trunks can be provisioned, they must be connected to the system.
Connecting Using Internal Analog Line Cards
The Digium TDM04B Analog Line Card (4 PSTN line connections) Connect the
phone lines to the RJ11 jacks at the rear of the IPitomy 1500 and start making calls.
These connections are single pair; one line per jack. It may be necessary to Echo
tune the system. Please call IPitomy Support (941-306-2225) if you notice an echo
on the line.
The Digium TDM808B Analog Line Card (8 PSTN line connections) Connect
the phone lines to the RJ11 jacks at the rear of the IPitomy 1500 and start making
calls. These connections are single pair; one line per jack. It may be necessary to
Echo tune the system. Please call IPitomy Support (941-306-2225) if you notice an
echo on the line.