IPitomy IPitomy 1000 User manual

IPitomy 1000 User Guide

Table of Contents
Introduction.................................................................................................................................... 1
About the IPitomy 1000................................................................................................................ 1
Benefits of VoIP Technology........................................................................................................ 1
How This Guide Works ................................................................................................................. 2
Web-based System Setup........................................................................................................... 2
The Installation Worksheet .......................................................................................................... 2
Product Overview.......................................................................................................................... 3
IPitomy 1000 Components........................................................................................................... 3
Powerful All-In-One Communications Platform........................................................................ 3
Entering System Information........................................................................................................ 3
System Administration................................................................................................................. 4
System Overview......................................................................................................................... 5
Icon System.............................................................................................................................. 5
Extensions................................................................................................................................ 5
Groups...................................................................................................................................... 5
Automated Attendant (Menu)................................................................................................... 5
Advanced Routing Functions ................................................................................................... 5
Voicemail and Unified Messaging............................................................................................ 5
Directory................................................................................................................................... 5
Direct Inward Dialing (DID) Numbers....................................................................................... 6
Conferencing (Meet Me)........................................................................................................... 6
Forwarding Gateway................................................................................................................ 6
Voicemail Gateway................................................................................................................... 6
Branch Offices.......................................................................................................................... 6
Supported IP Phone Sets ............................................................................................................ 6
Before Getting Started .................................................................................................................. 7
Connecting the System................................................................................................................ 7
Hardware Setup ....................................................................................................................... 7
Connecting the Phone Lines and FAX Machines..................................................................... 7
System Requirements................................................................................................................. 10
Network Requirements .............................................................................................................. 10
IP Addresses.............................................................................................................................. 10
Service Providers....................................................................................................................... 10
System Administration ............................................................................................................... 12
About the Administration Menu.................................................................................................. 12
Log In......................................................................................................................................... 13

Networking................................................................................................................................. 13
TCP/IP Settings...................................................................................................................... 14
DDNS ..................................................................................................................................... 18
MAC Clone............................................................................................................................. 20
Routes.................................................................................................................................... 20
Security................................................................................................................................... 22
Application Forwarding........................................................................................................... 27
Administration......................................................................................................................... 34
Analog Interface..................................................................................................................... 40
Providers.................................................................................................................................... 45
CO Trunks.............................................................................................................................. 45
SIP Providers.......................................................................................................................... 46
Destinations ............................................................................................................................... 50
Extensions.............................................................................................................................. 51
Groups.................................................................................................................................... 76
Menus..................................................................................................................................... 80
Meet-me Conferences............................................................................................................ 83
Voicemail................................................................................................................................ 85
Schedules............................................................................................................................... 87
Branch Offices........................................................................................................................ 89
Call Routing................................................................................................................................ 91
Incoming Routing ................................................................................................................... 91
Outgoing Routing ................................................................................................................... 92
PBX Setup.................................................................................................................................. 94
General................................................................................................................................... 94
Database................................................................................................................................ 95
Voicemail................................................................................................................................ 96
Session Initiation Protocol (SIP) Settings............................................................................... 98
Prompts.................................................................................................................................. 99
Music on Hold....................................................................................................................... 100
Feature Codes...................................................................................................................... 102
Services................................................................................................................................ 102
Reports..................................................................................................................................... 102
CDR Reports........................................................................................................................ 102
Diagnostics........................................................................................................................... 103
Monitoring............................................................................................................................. 103
Appendices ................................................................................................................................ 105

Appendix 1: IP Telephones....................................................................................................... 106
IPitomy 480i ............................................................................................................................. 106
IPitomy 9133i ........................................................................................................................... 106
IPitomy 9112i ........................................................................................................................... 106
IPitomy 480i CT........................................................................................................................ 107
IPitomy 53i ............................................................................................................................... 107
IPitomy 55i ............................................................................................................................... 107
IPitomy 550.............................................................................................................................. 108
IPitomy 57i ............................................................................................................................... 108
IPitomy 57i CT.......................................................................................................................... 109
IPitomy 536M........................................................................................................................... 109
IPitomy 560M........................................................................................................................... 109
CounterPath™ eyeBeam®1.5 and X-Lite®3.0........................................................................ 110
What is a Softphone?........................................................................................................... 110
X-Lite®3.0 Free Softphone .................................................................................................. 110
eyeBeam®1.5 (Pricing available at www.counterpath.com)................................................ 110
Appendix 2: Troubleshooting................................................................................................... 114
Glossary ..................................................................................................................................... 115

Introduction
About the IPitomy 1000
The IPitomy 1000 is a powerful business communications platform. It is a pure IP PBX designed
to use IP networks for voice calls. Engineered to support from 10 to 150 users, the system will
work with analog lines and T1 /PRI lines for traditional Public Switched Telephone Network
(PSTN) connectivity. In addition to traditional telephone lines, the IPitomy 1000 can use VoIP
service providers like IPitomy Exchange, replacing traditional PSTN lines with a broadband
connection.
Benefits of VoIP Technology
The IPitomy 1000 can support any or all of these connectivity methods simultaneously or in any
combination. Customers not quite ready to depend on VoIP providers for all of their business
communications can start at their own pace and gain a comfort level, shifting to VoIP broadband
providers at their own pace. Benefits of VoIP technology include:
One Wiring System The system uses a single wiring system for telephones and
dataall data and voice are on Local Area Network (LAN) Category 5 wiring.
Web-based Administration System administration is performed on the network
through a Web-based administration program.
Remote Users When calls are routed over the Internet, long distance charges can
be avoided. In businesses with remote workers, these employees can stay logged
into the office through a broadband connection at all times without incurring any
additional charges.
Centralized System Features Every extension that is logged into the system is
capable of receiving and originating calls. The use of system features such as
voicemail, automated attendant and email are all centralized simplifying all support
and maintenance.
Reduced Costs VoIP system users can reduce cost in many areas of a business.
VoIP telephony lowers the cost of support and maintenance costs, as well as,
reducing telephony line costs by up to 50%.
Simplifies Administration Moves, adds and changes are simple. The IPitomy
1000 provides enhanced capabilities for users to make changes without incurring a
service call.
Investment Protection VoIP, and in particular, Session Initiation Protocol (SIP)-
based VoIP products offer investment protection. The industry is rapidly moving
toward Internet Protocol (IP) communications technologies. Older digital and analog
technologies are becoming obsolete and are being replaced with IP-based products
that will be around for a long time.
Copyright IPitomy Communication, LLC 10007VRF

How This Guide Works
Web-based System Setup
This is a Reference Guide designed to help you install and use the IPitomy 1000. Each section of
the guide provides easy-to-follow instructions regarding installation of the system. Within each
section of the Reference Guide you will find:
Step-by-Step Instructions – Use these easy-to-follow steps as part of any system
implementation.
Advanced Settings – These options are settings for handling some of the more
sophisticated capabilities of the IPitomy 1000.
Installation Notes – These business scenarios and tips describe applications where
or when a specific feature might be used.
Quick Reference – These are tips about completing fields throughout the
administration of the IPitomy 1000. Just move your mouse over the and a brief
description of the field pops up.
The Installation Worksheet
Use the IPitomy 1000 Installation Worksheet to make collecting information used in the
implementation of the system simple. This Worksheet can be downloaded from IPitomy.com in
the Dealer Section of the site.
Copyright IPitomy Communication, LLC 20007VRF

Product Overview
IPitomy 1000 Components
Understanding the IPitomy 1000’s architecture and how it works will make installing the system
simple.
Powerful All-In-One Communications Platform
The IPitomy 1000 IP PBX (Diagram 1) is an all-in-one business communications system.
This powerful system includes a complete suite of business communication applications
in one appliance:
Fully-featured Business Phone System
Automated Attendant and IVR
Enhanced Call Distribution
Enhanced Voice Messaging System with Unified Messaging
Meet-me Conference Application
Built-in Music on Hold
Call Queuing for Inbound Calls
Remote Extensions
Browser-based Administration
Branch Offices
Full Featured Router
Entering System Information
The system is configured by entering information into the appropriate fields on the menu screens.
External data sources such as CSV files or network scans can optionally be used to enter
extension data. Some fields are populated with data that is entered other fields are completed by
selecting from data presented in a drop-down menu. Drop-down menus are populated by
completing information in other sections of the system. To simplify system setup it is
recommended that information be entered in the following order:
Extensions
Groups
Menus
Providers
Entering information in this sequence will reduce the time it takes to up the system:
Extensions will be populated in the drop-down menus for creating groups.
Copyright IPitomy Communication, LLC 30007VRF

Groups and extensions will be populated for creating automated attendant (menu)
routing.
Destinations will be populated for use in setting up providers and hardware trunks.
System Administration
IPitomy 1000’s administration menus are a series of Web pages accessible from a Web browser.
To the left of the Menu is a navigation bar that allows users to click on and administer each
section of the system. Administration of the IPitomy 1000 is simple and intuitive. The system is
designed with six primary areas of functionality.
System System setup consists of network configuration settings.
Providers Providers are sources of PSTN and VoIP connectivity. Providers are the
lines that handle all incoming and outgoing calls. All VoIP and traditional telephone
providers are setup here. DID numbers are also entered here.
Destinations Destinations are places where calls get routed in the system:
extensions, groups of extensions, automated attendants, conferences and voicemail.
Call Routing These settings route inbound calls to specific destinations within the
system, and send outbound calls over specific local, long distance, international and
emergency routes.
PBX Setup These settings globally configure PBX timers, voice messaging and
other system features.
Reports These reports display system usage, monitor activity and provide
diagnostic information.
Copyright IPitomy Communication, LLC 40007VRF

System Overview
The system is designed to be quick to setup and install. Using the Installation Worksheet to
organize system information and plan the application in advance will reduce the time it takes to
install the system. Most businesses will have some common communication needs. The system
is organized based on these common needs.
Icon System
- Edit main settings. - Edit an extension’s phone settings.
- Delete an item from the system. - Download a file from the system.
- Restore a file to the system.
Extensions
Extensions are telephones. A telephone can be an IP (SIP)-telephone or a Softphone.
Calls are routed to an extension where people answer them. In the IPitomy 1000, an
extension can be located in an office or outside the office when a broadband connection
is used.
Groups
Groups are a set of extensions. Once a group is created, extensions can be designated
members of the group. This is accomplished by selecting group members from a drop-
down list. Calls can be routed to groups by using the Group function.
Automated Attendant (Menu)
To create an automated attendant use the system’s Menu function. The Menu function
routes calls to a destination in the system like a group, extension or another menu.
Destinations are selected from a drop-down list for each corresponding key-pad digit a
caller must select to get to their chosen destination. A Menu must have a Menu Prompt.
This is a recording that identifies for callers the destinations they may choose. For
example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for
Accounts Receivable or other digits for another department.
Advanced Routing Functions
When building an automated attendant (menu) all routable destinations in the system will
appear in the drop-down menu. In addition to the destinations that are created while
configuring the system, there are several advanced functions that can be used from the
drop-down list.
Voicemail and Unified Messaging
When an extension is created, a voicemail box for that extension is also created. A
voicemail box allows a caller to leave a message if a person is not available at the
extension. When dialing into a mailbox for the first time, a user must record their name
and a mailbox greeting. The name is used in the company’s dial-by-name directory when
selected from the auto attendant (menu). The greeting is played when they are not
available to take a call and a caller reaches their mailbox.
If an email address is included in the Extension page, a copy of the voicemail message
will be emailed as a .Wav file to the users email account. This message can then be
listened to on a PC.
Directory
The system has a dial-by-name directory. This option may be part of the automated-
attendant. When this option is selected, a caller dials the first three letters of the last / first
Copyright IPitomy Communication, LLC 50007VRF