IPitomy 1500 User manual

IPitomy 1500 User Guide

Copyright © 2007 IPitomy Communications, LLC
Copyrights to the IPitomy 1500 User Guide are owned by IPitomy Communications,
LLC. Any use of material contained in this Guide outside of the purpose of
understanding the operation and use of this phone system are expressly prohibited
unless approved by IPitomy Communications. Permissions for use of this information
may be obtained by calling (941) 306 – 2222.

Table of Contents
Getting Started 7
What is the IPitomy 1500 7
Benets of VoIP Technology 7
IPitomy 1500 Components 7
The Little Black Box 7
Administration Menu 7
IP Phone Sets 8
Before Getting Started 11
How This Guide Works 11
System Requirements 11
Network Requirements 11
IP Addresses 12
Determining Local Network Address 12
Determining an Available IP Address 13
Service Providers 14
Installation and Set-up of IPitomy 1500 15
Setting PBX IP Address 16
Network on 192.168.1.XXX 16
Network NOT on 192.168.1.XXX 18
Physical Connection 20
Router Conguration 22
How To Use Online Administration 23
System Registration 24
Logging Into the IPitomy 1500 24
System Settings 25
Networking 25
Providers Settings 26
Hardware Trunks 26
Adding a New Hardware Trunk 27
Edit an Existing Trunk 30
Delete an Existing Trunk 30
Session Initiation Protocol (SIP) Providers 30
Add a New SIP Provider 31

Edit an Existing SIP Provider 32
Delete a SIP Provider 33
Destinations 33
Extensions 33
Add New Extension 34
General Settings 34
Forward Settings 35
Changing a Forwarding Number from an Extension 36
Changing a Forwarding Number from a PC 36
Changing a Forwarding Number While Away from an Extension 36
Advanced Settings 37
Network Settings 37
Codecs Permissions (Allow Codecs) 37
Voicemail Settings 37
Calling Permissions 38
Edit an Existing Extension 38
Delete an Extension 39
Smart Personal Console 39
Smart Operator Console 40
Groups 41
Example Ring Group 1 – Departmental Grouping 42
Example Ring Group 2 – Regional Sales Grouping 43
Add a New Group 43
Advanced Settings 45
Call Ring Settings 45
Queue Dial String 45
Edit an Existing Group 46
Delete a Group 46
Menus 46
Menu 1 – Main Menu (Auto Attendant) 47
Menu 2 – Regional Sales 47
Menu 3 – After Hours Menu 48
Add a New Menu 49
Advanced Menu Settings 50
Response Time Out 51
Digit Time Out 51

Number of Times to Play the Greeting Before Time Out 51
Fail Over Caller Hears 51
Local Exchange Dialing 51
Edit an Existing Menu 51
Delete a Menu 51
Conferences 52
Setting Up a Conference 52
Voicemail 53
Creating a Voicemail Box Without An Associated Extension 53
Edit an Existing Voicemail Box 54
Delete a Voicemail Box 54
Schedules 55
Create A Schedule 55
Editing an Existing Schedule 56
Deleting a Schedule 56
Branch Ofces 57
Add a New Branch Ofce 57
Call Routing 58
Incoming Routing 58
Outgoing Routing 59
Adding A New Call Route 59
Editing An Existing Route 60
PBX Setup 61
General 61
Edit General Settings 61
Database 62
Backing Up a Copy of the System’s Setup 62
Restoring a Copy of System’s Setup 62
Deleting a Backup Version from the System 63
Voicemail 63
General Settings 63
Voicemail Settings 65
Email Settings 65
Advanced Settings 65
Session Initiation Protocol (SIP) Settings 65
Advanced SIP Settings 66

Prompts 66
Upload Voice Prompt 66
Record New Voice Prompt 67
Play a Prompt 67
Delete a Prompt 67
Music on Hold 68
Add New Music Files 68
Edit Existing Music Files 68
Delete a Music File 69
Feature Codes 69
Services 69
Reporting 70
CDR Reports 70
Diagnostics 70
Monitoring 71
CounterPath™ eyeBeam®1.5 and X-Lite®3.0 71
What is a Softphone? 71
X-Lite® 3.0 Free Softphone 71
eyeBeam® 1.5 72
Soft Phone Installation 72
General Settings 73
Forward Settings 73
Advanced Settings 75
Network Settings 75
Appendix: DHCP Settings 76
Leasing Time for an IP Address 76
Determining/Viewing DHCP Settings on a Linksys Router 76
Tips for Understanding the IP Address List 76
Glossary 78

Copyright © 2007 IPitomy Communication, LLC 0007VRD1 7
Getting Started
What is the IPitomy 1500
IPitomy 1500 is a powerful business communications platform built to harness the
benets of Internet Protocol (IP) technology. The IPitomy 1500 runs voice trafc
over the internet. Doing this is also referred to as Voice over Internet Protocol (VoIP).
Designed to support from 20 to 150 users, the system will work with analog lines, DSL,
T1 and PRI lines. It can also easily connect to IPitomy Exchange a high quality VoIP
service provider designed for business grade VoIP service.
Benets of VoIP Technology
Streaming telephone calls over a VoIP network the IPitomy 1500 can save businesses
money and time by:
• Running voice calls over an existing internet network.
• Routing calls automatically to specic extensions.
• Allowing businesses the exibility to move phone sets throughout an organization.
• Extending the system’s user group to include employees working from home or
those away from the ofce.
• Delivering calling features typically purchased through the Public Switch
Telephone Network (PSTN) or Telephone Company (Telco) at an extra charge.
IPitomy 1500 Components
Understanding the IPitomy 1500’s architecture and how it works will make installing the
system simple.
The Little Black Box
The IPitomy 1500 IP PBX (Diagram 1.0) comes as a little black box. Inside this box is a
VoIP Software engine that delivers a full-featured business communication system. The
system includes a complete suite of business communication applications:
• Business Phone System
• Voice Messaging
• Unied Messaging
• Music on Hold
• Remote Management
• Onsite and Offsite Extensions
• T1, Analog and VoIP Trunk Support
• Meet Me Conference

Copyright © 2007 IPitomy Communication, LLC 0007VRD1 8
Administration Menu
IPitomy 1500’s administration menu is a series of Web pages accessible from a Web
browser. To the left of the Menu is a navigation bar that allows users to click on and
administer each section of the system.
IP Phone Sets
The IPitomy 1500 works with a variety of business-grade IP phone sets:
IPitomy 100
IPitomy 100 is a full-feature business-grade IP phone offering a:
•Complete business feature set.
•Simplied installation using IPitomy’s unique discovery protocol.
Aastra 480i
Aastra 480i is a full-featured multi-line large-screen IP phone that offers:
•Large display screen with soft keys for exibility of call handling.
•Enhanced call management including a personal directory, callers log, and
redial list.

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•Multiple-line call appearance buttons that can support up to nine
simultaneous calls.
•Software upgrades simplifying eld upgrades and assuring investment
protection.
•10/100 Ethernet ports for inline power support.
•Support for multiple IP systems protecting your investment for the future.
Aastra 9133i
Aastra 9133i is a full-featured multi-line standard-screen IP phone that offers:
•Enhanced call management including a personal directory, callers log, and
redial list.
•Multiple-line call appearance buttons that can support up to nine
simultaneous calls.
•Software upgrades that simplify eld upgrades and assure investment
protection.
•10/100 Ethernet ports for inline power support.
•Support for multiple IP systems protecting your investment for the future.
Aastra 9112i
Aastra 9112i is a single-line IP speaker phone that offers:

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•Enhanced call management including a personal directory, callers log, and
redial list.
•Software upgrades simplify eld upgrades and assuring investment
protection.
•Support for multiple IP systems protecting your investment for the future.
Aastra 480i CT
Full-featured IP phone with handset for ofce mobility that offers:
•Cordless mobility supporting up to four cordless handsets.
•Large display screen with soft keys for exibility of call handling.
•Enhanced call management including a personal directory, callers log, and
redial list.
•Multiple-line call appearance buttons that can support up to nine
simultaneous calls.
•Software upgrades simplifying eld upgrades and assuring investment
protection.
•10/100 Ethernet ports for inline power support.
•Support for multiple IP systems protecting your investment for the future.
Detailed information regarding these phones including technical specications
can be found at www.aastra.com.
eyeBeam® 1.5 and X-Lite® 3.0 Softphones