IPitomy 1500 User manual

IPitomy 1500 User Guide

Copyright © 2007 IPitomy Communications, LLC
Copyrights to the IPitomy 1500 User Guide are owned by IPitomy Communications,
LLC. Any use of material contained in this Guide outside of the purpose of
understanding the operation and use of this phone system are expressly prohibited
unless approved by IPitomy Communications. Permissions for use of this information
may be obtained by calling (941) 306 – 2222.

Table of Contents
Getting Started 7
What is the IPitomy 1500 7
Benets of VoIP Technology 7
IPitomy 1500 Components 7
The Little Black Box 7
Administration Menu 7
IP Phone Sets 8
Before Getting Started 11
How This Guide Works 11
System Requirements 11
Network Requirements 11
IP Addresses 12
Determining Local Network Address 12
Determining an Available IP Address 13
Service Providers 14
Installation and Set-up of IPitomy 1500 15
Setting PBX IP Address 16
Network on 192.168.1.XXX 16
Network NOT on 192.168.1.XXX 18
Physical Connection 20
Router Conguration 22
How To Use Online Administration 23
System Registration 24
Logging Into the IPitomy 1500 24
System Settings 25
Networking 25
Providers Settings 26
Hardware Trunks 26
Adding a New Hardware Trunk 27
Edit an Existing Trunk 30
Delete an Existing Trunk 30
Session Initiation Protocol (SIP) Providers 30
Add a New SIP Provider 31

Edit an Existing SIP Provider 32
Delete a SIP Provider 33
Destinations 33
Extensions 33
Add New Extension 34
General Settings 34
Forward Settings 35
Changing a Forwarding Number from an Extension 36
Changing a Forwarding Number from a PC 36
Changing a Forwarding Number While Away from an Extension 36
Advanced Settings 37
Network Settings 37
Codecs Permissions (Allow Codecs) 37
Voicemail Settings 37
Calling Permissions 38
Edit an Existing Extension 38
Delete an Extension 39
Smart Personal Console 39
Smart Operator Console 40
Groups 41
Example Ring Group 1 – Departmental Grouping 42
Example Ring Group 2 – Regional Sales Grouping 43
Add a New Group 43
Advanced Settings 45
Call Ring Settings 45
Queue Dial String 45
Edit an Existing Group 46
Delete a Group 46
Menus 46
Menu 1 – Main Menu (Auto Attendant) 47
Menu 2 – Regional Sales 47
Menu 3 – After Hours Menu 48
Add a New Menu 49
Advanced Menu Settings 50
Response Time Out 51
Digit Time Out 51

Number of Times to Play the Greeting Before Time Out 51
Fail Over Caller Hears 51
Local Exchange Dialing 51
Edit an Existing Menu 51
Delete a Menu 51
Conferences 52
Setting Up a Conference 52
Voicemail 53
Creating a Voicemail Box Without An Associated Extension 53
Edit an Existing Voicemail Box 54
Delete a Voicemail Box 54
Schedules 55
Create A Schedule 55
Editing an Existing Schedule 56
Deleting a Schedule 56
Branch Ofces 57
Add a New Branch Ofce 57
Call Routing 58
Incoming Routing 58
Outgoing Routing 59
Adding A New Call Route 59
Editing An Existing Route 60
PBX Setup 61
General 61
Edit General Settings 61
Database 62
Backing Up a Copy of the System’s Setup 62
Restoring a Copy of System’s Setup 62
Deleting a Backup Version from the System 63
Voicemail 63
General Settings 63
Voicemail Settings 65
Email Settings 65
Advanced Settings 65
Session Initiation Protocol (SIP) Settings 65
Advanced SIP Settings 66

Prompts 66
Upload Voice Prompt 66
Record New Voice Prompt 67
Play a Prompt 67
Delete a Prompt 67
Music on Hold 68
Add New Music Files 68
Edit Existing Music Files 68
Delete a Music File 69
Feature Codes 69
Services 69
Reporting 70
CDR Reports 70
Diagnostics 70
Monitoring 71
CounterPath™ eyeBeam®1.5 and X-Lite®3.0 71
What is a Softphone? 71
X-Lite® 3.0 Free Softphone 71
eyeBeam® 1.5 72
Soft Phone Installation 72
General Settings 73
Forward Settings 73
Advanced Settings 75
Network Settings 75
Appendix: DHCP Settings 76
Leasing Time for an IP Address 76
Determining/Viewing DHCP Settings on a Linksys Router 76
Tips for Understanding the IP Address List 76
Glossary 78

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Getting Started
What is the IPitomy 1500
IPitomy 1500 is a powerful business communications platform built to harness the
benets of Internet Protocol (IP) technology. The IPitomy 1500 runs voice trafc
over the internet. Doing this is also referred to as Voice over Internet Protocol (VoIP).
Designed to support from 20 to 150 users, the system will work with analog lines, DSL,
T1 and PRI lines. It can also easily connect to IPitomy Exchange a high quality VoIP
service provider designed for business grade VoIP service.
Benets of VoIP Technology
Streaming telephone calls over a VoIP network the IPitomy 1500 can save businesses
money and time by:
• Running voice calls over an existing internet network.
• Routing calls automatically to specic extensions.
• Allowing businesses the exibility to move phone sets throughout an organization.
• Extending the system’s user group to include employees working from home or
those away from the ofce.
• Delivering calling features typically purchased through the Public Switch
Telephone Network (PSTN) or Telephone Company (Telco) at an extra charge.
IPitomy 1500 Components
Understanding the IPitomy 1500’s architecture and how it works will make installing the
system simple.
The Little Black Box
The IPitomy 1500 IP PBX (Diagram 1.0) comes as a little black box. Inside this box is a
VoIP Software engine that delivers a full-featured business communication system. The
system includes a complete suite of business communication applications:
• Business Phone System
• Voice Messaging
• Unied Messaging
• Music on Hold
• Remote Management
• Onsite and Offsite Extensions
• T1, Analog and VoIP Trunk Support
• Meet Me Conference

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Administration Menu
IPitomy 1500’s administration menu is a series of Web pages accessible from a Web
browser. To the left of the Menu is a navigation bar that allows users to click on and
administer each section of the system.
IP Phone Sets
The IPitomy 1500 works with a variety of business-grade IP phone sets:
IPitomy 100
IPitomy 100 is a full-feature business-grade IP phone offering a:
•Complete business feature set.
•Simplied installation using IPitomy’s unique discovery protocol.
Aastra 480i
Aastra 480i is a full-featured multi-line large-screen IP phone that offers:
•Large display screen with soft keys for exibility of call handling.
•Enhanced call management including a personal directory, callers log, and
redial list.

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•Multiple-line call appearance buttons that can support up to nine
simultaneous calls.
•Software upgrades simplifying eld upgrades and assuring investment
protection.
•10/100 Ethernet ports for inline power support.
•Support for multiple IP systems protecting your investment for the future.
Aastra 9133i
Aastra 9133i is a full-featured multi-line standard-screen IP phone that offers:
•Enhanced call management including a personal directory, callers log, and
redial list.
•Multiple-line call appearance buttons that can support up to nine
simultaneous calls.
•Software upgrades that simplify eld upgrades and assure investment
protection.
•10/100 Ethernet ports for inline power support.
•Support for multiple IP systems protecting your investment for the future.
Aastra 9112i
Aastra 9112i is a single-line IP speaker phone that offers:

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•Enhanced call management including a personal directory, callers log, and
redial list.
•Software upgrades simplify eld upgrades and assuring investment
protection.
•Support for multiple IP systems protecting your investment for the future.
Aastra 480i CT
Full-featured IP phone with handset for ofce mobility that offers:
•Cordless mobility supporting up to four cordless handsets.
•Large display screen with soft keys for exibility of call handling.
•Enhanced call management including a personal directory, callers log, and
redial list.
•Multiple-line call appearance buttons that can support up to nine
simultaneous calls.
•Software upgrades simplifying eld upgrades and assuring investment
protection.
•10/100 Ethernet ports for inline power support.
•Support for multiple IP systems protecting your investment for the future.
Detailed information regarding these phones including technical specications
can be found at www.aastra.com.
eyeBeam® 1.5 and X-Lite® 3.0 Softphones

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The Eyebeam®1.5 Softphone and X-Lite®3.0 are PC or Web-based telephone
interfaces that provide users an easy way to stay connected to the business at all
times. The softphones offer:
•Integration to Microsoft Outlook for importing address information.
•Instant Messaging and presence management.
•Voice and video conferencing for multi-party and ad-hoc calls.
•Video call recording.
•Pop-ups that manage incoming calls.
Before Getting Started
Before installing the IPitomy 1500 there is some information you will want to collect. It
is also important to understand how this guide works. By doing this you will be able to
install the system quickly and easily.
How This Guide Works
This is a reference guide designed to help you install and use the IPitomy 1500. Each
section of the guide provides easy-to-follow instructions regarding installation of the
system. Within each section of the reference guide you will nd:
•Step-by-Step Instructions – Use these easy-to-follow steps as part of any
system implementation.
•Advanced Settings – Whether a power user or the person responsible for
installing the IPitomy 1500, advanced settings provide technical support for
handling some of the more sophisticated capabilities of the IPitomy 1500.
Even the most advanced features of the system include easy-to-follow
instructions.
•Installation Notes –These business scenarios and tips suggest “how” or
“why” a specic feature implementation might be helpful.
•? – These quick reference sections in the online administration offer tips about
completing elds throughout the administration of the IPitomy 1500. Just
move your mouse over the “?”and a brief description of the eld pops up.
The Installation Checklist
Use the IPitomy 1500 Installation Checklist to make collecting information used in the
implementation of the system simple. This Checklist can be obtained by contacting an
IPitomy Sales or Customer Service Representative.

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System Requirements
Network Requirements
Making preparations for the network in advance will assure there are no
surprises. If you are going to have remote extensions, you will need access to
the router to set up a network address translation (NAT).
IP Addresses
It is important to know the IP addresses of specic pieces of equipment to make
installation of the IPitomy 1500 simple. IP addresses identify equipment on a
network. They are used by that equipment to communicate, by sending and
receiving packets of data. IP addresses work the same way a street address is
used to route a letter. Routers, computers, printers, servers and phones are all
examples of equipment that can have an IP address. Data packets are routed
over the Internet and then the Local Area Network or LAN (a group of related
and connected computers that share resources) to a unique IP address for each
piece of equipment.
Determining Local Network Address (Microsoft WindowsMachine)
1. Go to Start and click on Run type “cmd” and press Enter.
2. At the Command Prompt type “ipcong /all” and press Enter. Windows will
display the current connection details (Diagram 1.9). These connection details
contain important information used in the setup of the IPitomy 1500.

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Write the following information in the IPitomy 1500 Installation Checklist:
•IP Address
•Subnet Mask
•Default Gateway
Determining an Available IP Address
Adding the IPitomy 1500 to an existing Local Area Network (LAN) requires
knowing what IP address can be given to the system. Every new piece of
equipment added to the network must have its own IP address. Pinging an IP
address determines if an IP address is available to be used. A ping is a call to the
IP address to see if it exists. If a ping gets a response then the IP address is in
use.
To ping an IP address on a Windows-based machine already congured on the
local network:
1. Go to Start and click on Run, type “cmd” and press Enter.
2. At the Command Prompt type “ping *[192.168.1.249]” and press Enter. This
IP Address is the IPitomy 1500 default static IP Address. The IP Addresses
you ping on your local network will be dened by your router. For example,
even though the default IP Address for the IPitomy 1500 is 192.168.1.249, the
IP Addresses that you ping to determine if one is available may differ. This will
be determined by your gateway (router) address.
3. If you receive a “Destination net unreachable” message like in (Diagram
1.10), the # *[192.168.1.249] is an IP Address not in use and can be
assigned to the IPitomy 1500.
*Sample congurations are for a Windows XP  operating system and Linksysrouter and are for demonstration purposes
only. This IP Address is determined by the default gateway (router) you discovered in Determining the Local Network
Address.

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4. If you get a pong or “Reply from *192.168.1.249” like in (Diagram 1.11) the IP
Address is in use. Continue pinging IP addresses on “*[192.168.1.XXX]” that
are greater than “*[192.168.1.249]” until you nd a “Destination net
unreachable.” Make a record of this IP address in the IPitomy 1500
Installation Checklist to use later in the installation.
Implementation Note 1
Exact IP addresses will be determined by your specic network.
Service Providers
In order to provision the IPitomy 1500 it is necessary to know the type of Service
Providers being used. Common types of Service Providers include:
Carrier Services
•T1 and PRI
•FXO or Plain Old Telephone Line
•FXS or Extension/Tie Line
Session Initiation Protocol (SIP) Services
•Calls routed over the internet or voice over internet protocol (VoIP).
As part of the installation it will be important to know the:
•Name of Providers
•Type of Service Provided (e.g., T1, FXO, FXS or SIP)
•Phone Numbers Associated with the Service
•Password and Login Information for SIP Providers (VoIP)
Record this information on the IPitomy 1500 Installation Checklist.

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User and Business Information
The IPitomy 1500 is meant to simplify communication within an organization. The
key to this happening is not only, understanding how to technically provision the
system, but also, to understand how the system will work best for the business
and its users. To do this it is important to know by whom and how the phone
system will be used within the organization.
As a new business this information will need to be initially dened. If the IPitomy
1500 is replacing an existing system, the existing system setup is a great place
to start. After collecting this information, ask a select group of people within the
organization how they would like to see the system provisioned. This will help
account for any changes within the organization or features users don’t currently
have, but might benet from having. For example, if there is a group of Customer
Service Representatives taking calls, to what telephone lines are they to have
access? In what order will the representatives take these calls? Once you have
dened the needs of the system users record this information in the IPitomy
1500 Installation Checklist:
•User Names – Be sure to conrm spelling and ask if users will be referred
to by something other than their Surname. It is also a good idea to check
spelling.
•Extension Numbers – Dene the extensions that will be associated with
each person, department or group within the business. Determine if there
will be any extensions used as a general mailbox that will not have a person
associated with them.
•Email Addresses – The IPitomy 1500 will forward a voicemail message in
Wav format (as an audio le) to a user’s PC.
•How to Answer Incoming Calls – Get an understanding of how groups
of callers will be answering calls. How many seconds should a phone ring
before being sent to voicemail.
•Phone Numbers Associated With People and Groups – Are there
any phone numbers associated with specic people or groups within the
organization?
•Day-to-Day Calling Practices – What are the businesses operating hours?
What timeframe does it answer calls?
•Holidays and Emergencies – What happens to calls during times when the
ofce is closed? How are calls handled during an emergency?

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Installation and Set-up of IPitomy 1500
Setting up the IPitomy 1500 is straightforward and intuitive. Using information on the
IPitomy 1500 Installation Checklist to populate the online administration menus can
make system installation as easy as lling in the blanks.
Implementation Note 2
Save Changes
When installing or administering the IPitomy 1500, each time a change is made it is important to
click on the Save Changes button (at the bottom of each online administration page). This saves
changes made to the selected administration page. To save changes to an administration page
click on Save Changes.
Apply Changes
To commit changes to the system click on Apply Changes. This feature allows a System
Administrator to make changes to several aspects of the system (online pages) before committing
them to the PBX. To commit changes to the system 1500 click on Apply Changes.
Setting PBX IP Address
Network on 192.168.1.XXX (192.168.1.249 not available)
If this does not apply proceed to Network Not On 192.168.1.XXX.
The IPitomy 1500 comes with the default IP address of 192.168.1.249. When you ping
or call this IP address if there is a conict the default IP address will need to be changed.
Changing this default setting will require the following equipment:
•A Windowsbased PC
•A Router
•Two Cat5 network cables
•IPitomy 1500
Once you have the equipment needed to change the default settings of the system
follow the steps below. The sample setup instructions use a Windows XPoperating
system and Linksysrouter and are meant for demonstration purposes only.
1. Setup the router outside the local area network (LAN).
2. Connect a PC (used for setup) and the IPitomy 1500 to this new network.
The conguration should look like the diagram below.

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3. On the setup PC open the TCP/IP properties for the network controller. For
help refer to the operating system documentation.
Instructions for Windows XP:
•Click Start, Settings, Control Panel and Network Connections.
•Right click Local Area Connection.
•Left click Properties.
•Left click on TCP/IP Protocol and Properties. Make a record of these
settings.
•Change the settings to look like (Diagram 2.1).
•When nished click OK.
•Close Local Area Connection Window.

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4. Open the Web browser and type “192.168.1.249/ippbx” in the url eld and
press Enter.
5. The Login Screen will appear.
6. At the Login Screen Enter the default Username and Password:
Username: pbxadmin
Password: ipitomy
7. Click on System and Networking.
8. In the Internet Setup Chart enter the network settings for the system:
•IP Address – Set the static IP to the available address chosen from pinging
the network.
•Subnet Mask – The default Subnet Mask setting of 255.255.255.0 will
automatically populate in this eld. For the majority of systems this setting
works. In some very advanced networks the Subnet Mask will be different. If
it is different change the settings in this eld.
•Default Gateway – The default gateway setting of 192.168.1.1 populates in
this eld. If the IP address of the gateway is different, change the settings in
this eld.
•Static DNS – The default static DNS of 205.171.3.65 populates in this eld.
If the Static DNS address is different, change the settings in this eld.
9. Click Save Changes (wait 10 seconds and close the Web browser).
10. Repeat Step 3 and set TCP/IP settings back to their original settings. If you do
not do this you will not be able to connect to the main local network to
complete the implementation.
11. Unhook all equipment from the mini network and proceed to Physical
Connection.
Network NOT on 192.168.1.XXX
If this does not apply go to Network is On 192.168.1.XXX.
The sample setup instructions below use a Windows XP operating system and Linksys
router and are meant for demonstration purposes only.
1. Plug the IPitomy 1500 into the local network Ethernet switch and turn it on.
Note that hubs will not work with a VoIP system.
2. Determine your network settings. If you are unsure how to do this see Determining
Local Network Address in the System Requirements Section of Getting Started.
3. On the setup PC open the TCP/IP Properties for the network controller. For help
refer to the Operating System Documentation.
Instructions for Windows XP:
•Click Start, Settings, Control Panel and Network Connections.
•Right click Local Area Connection.

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•Left click Properties.
•Left click on TCP/IP Protocol and Properties.
•Change the settings to look like (Diagram 2.2).
•When nished click OK.
•Close Local Area Connection Window.
4. Open the Web browser and type “192.168.1.249/ippbx” in the url eld and
press Enter.
5. The Login Screen will appear.
6. At the Login Screen Enter default Username and Password:
Username: pbxadmin
Password: ipitomy
7. Click on System and Networking.
8. In the Internet Setup Chart enter the network settings for the system. Be sure
to set the static IP address to the address dened in Determining Available IP
Address:
•IP Address −Set the static IP to the available address chosen from pinging
the network.
•Subnet Mask − The default Subnet Mask setting of 255.255.255.0 will
automatically populate in this eld. For the majority of systems this setting
works. In some very advanced networks the Subnet Mask will be different. If

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it is different change the settings in this eld.
•Default Gateway − The default gateway setting of 192.168.1.1 populates in
this eld. If the gateway IP address is different, change the settings in this
eld.
•Static DNS − The default static DNS of 205.171.3.65 populates in this eld.
If the Static DNS address is different, change the settings in this eld.
9. Click Save Changes wait 10 seconds and close the Web browser.
10. Repeat Step 2 and set TCP/IP settings back to their original settings. If you do
not do this you will not be able to connect to the main local network to
complete the implementation.
11. Open the Web browser and type “192.168.XXX.XXX/ippbx” (the static IP
Address of the IPitomy 1500) in the url eld and press Enter.
12. At the Login Screen Enter default Username and Password:
Username: pbxadmin
Password: ipitomy
12. Click on PBX Setup and SIP.
13. In the Local net eld enter the rst three numbers of the gateway and a “0”
as the last (e.g., 192.168.1.0).
14. Click on Save Changes and Apply Changes.
Physical Connection
1. Plug the IPitomy 1500 into the local network Ethernet switch and turn it on.
Note that hubs will not work with a VoIP system.
2. Use a workstation connected to the local network to setup the IPitomy 1500.