Using Your Telephone
Make a Call:
Pick up the handset. Dial the number. Press SEND.
To make a hands-free call:
Press the big red button. Dial the number.
Press Send
To hang up:
Press the big red button OFF.
To place a call on Hold:
Press the “HOLD/PICKUP” button.
To retrieve a call from Hold:
Press the “HOLD/PICKUP” button.
To transfer a call to an extension
(Announced Transfer):
Press the “Transfer” key. Dial the extension.
Press SEND, Wait for the party to answer,
announce the call then press the “Transfer” key. Then
hang up.
To transfer a call to an extension (Blind Transfer)
Press the “Transfer” key. Dial the extension. Press
SEND. Press the “Transfer” key. Hang up.
To transfer a call to Park:
Press the “Transfer” key, dial 700 & listen. You will hear
the park number (701,702, or 703). Hang up.
To retrieve a call from Park:
Dial 701,702 or 703 (or any Park Number).
To transfer a call to Voicemail
Press the “Transfer” key. Press + EXT +
Press “Transfer” again then hang up.
To create a three party conference (you + 2)
While on the first call Press the “Conference”
key. Make the 2nd call. Press “Conference” key
again, to join all parties.
For larger conference calls use Conference Room;
callers can be transferred into the conference room by
anyone or they can call into the conference room directly
from the outside by dialing ___________________. The
conference room can be accessed by dialing 901 from
the inside. The PIN number to enter the conference is
323.
Call Log
Use the Navigation keys to select:
DOWN key: Missed Calls
LEFT key: Received Calls
RIGHT key: Dialed Numbers
You can dial the numbers in any of these call logs or store
them in your phonebook.
Redial
Press the “Redial” key to the last dialed number.
Mailbox Overview
Among the features that are included in the voice mail
system are:
∑Three different types of greetings
∑Voice Mail sent to email including .wav file format.
∑A Folder system to organize saved messages
∑Password protected mailbox access
∑Audible recording menu to record and re–record
mailbox greetings
Greetings
A mailbox greeting is a message for you to inform the
caller that you are away from your desk or busy on
another call.
There are three types of Greetings:
∑Not Available Greeting – Played when your phone
is unanswered. …Hello, this is Mark; I am not able to
answer your call right now. Please leave a detailed
message and a number where I can reach you, and
I’ll call you back as soon as I am able.
∑Busy Greeting – Played when your extension is
busy or in DND. …Hello, this is Mark, I am currently
on the phone and not able to take your call right now;
please leave me a detailed message and I will call
you back as soon as I can.
∑Temporary Greeting - Played whenever it is
recorded. The temporary greeting is played as a
replacement for your other greetings. When the
situation warrants a greeting to inform your callers of
something different than your regular greetings;
record a temporary greeting and it will replace the
others while it is active. Sample temporary greeting;
…Hello this is Mark; I am on vacation with limited
access to messages. Please call extension 1500 and
speak to Mary with any matters that need immediate
attention. I will return on Monday, February 24.
Default Greetings
If you do not record any greetings, IPitomy will play a set
of default greetings depending on the status of your
extension. Be sure to record your name so your greeting
will be a little more personal. If you do not record your
name, the default greeting will say “the person at
extension (your extension number) is not available”. If
you record your name the greeting will say “Mark
Smith” is not available…”
Folders
The IPitomy IP PBX allows you to save and organize
your messages into folders. The 5 folders have
convenient names for organizing messages:
0. New
1. Old
2. Work
3. Family
4. Friends
When a message is left for you, IPitomy will place the
message into the “New” folder. Once you listen to the
message, but do not delete the message or save the
message to a different folder, IPitomy will automatically
move the message to the “Old” folder. When you first log
into your mailbox, IPitomy will make the “New” folder the
current folder if you have any new messages. If you do
not have any new messages IPitomy will make the “Old”
folder the current folder.
Logging In to Voice Mail
From your local extension
Press the Voice Mail key (key with envelope icon).
This will bring you to a voice menu that will ask you to
enter your password. Enter your password (your
extension number) and follow the prompts to listen to
messages.
From outside using the automated attendant
When dialing in from outside the office, call into the
automated attendant _______________________. Dial
# from the menu. You will be prompted to enter your
mailbox number, then your password. Follow the
prompts to listen to messages.
From a phone other than your extension
From a phone inside the office, dial 924. You will be
prompted to enter your mailbox number, then your
password. Follow the prompts to listen to messages.
The First Time You Log In
The first time that you log into your mailbox, you should
always change some settings. In particular, you should:
∑Record your name.
∑Record your busy greeting.
∑Record your unavailable greeting.
∑Change your password (highly recommended)
Phonebook
his
allows you to store up to 200 entries.
" Record your busy greeting.
" Record your unavailable greeting.
" Change your password
