IPitomy IP210 User manual

Using Your Telephone
Make a Call:
Pick up the handset. Dial the number. Press SEND.
To make a hands-free call:
Press the big red button. Dial the number.
Press Send
To hang up:
Press the big red button OFF.
To place a call on Hold:
Press the “HOLD/PICKUP” button.
To retrieve a call from Hold:
Press the “HOLD/PICKUP” button.
To transfer a call to an extension
(Announced Transfer):
Press the “Transfer” key. Dial the extension.
Press SEND, Wait for the party to answer,
announce the call then press the “Transfer” key. Then
hang up.
To transfer a call to an extension (Blind Transfer)
Press the “Transfer” key. Dial the extension. Press
SEND. Press the “Transfer” key. Hang up.
To transfer a call to Park:
Press the “Transfer” key, dial 700 & listen. You will hear
the park number (701,702, or 703). Hang up.
To retrieve a call from Park:
Dial 701,702 or 703 (or any Park Number).
To transfer a call to Voicemail
Press the “Transfer” key. Press + EXT +
Press “Transfer” again then hang up.
To create a three party conference (you + 2)
While on the first call Press the “Conference”
key. Make the 2nd call. Press “Conference” key
again, to join all parties.
For larger conference calls use Conference Room;
callers can be transferred into the conference room by
anyone or they can call into the conference room directly
from the outside by dialing ___________________. The
conference room can be accessed by dialing 901 from
the inside. The PIN number to enter the conference is
323.
Call Log
Use the Navigation keys to select:
DOWN key: Missed Calls
LEFT key: Received Calls
RIGHT key: Dialed Numbers
You can dial the numbers in any of these call logs or store
them in your phonebook.
Redial
Press the “Redial” key to the last dialed number.
Mailbox Overview
Among the features that are included in the voice mail
system are:
∑Three different types of greetings
∑Voice Mail sent to email including .wav file format.
∑A Folder system to organize saved messages
∑Password protected mailbox access
∑Audible recording menu to record and re–record
mailbox greetings
Greetings
A mailbox greeting is a message for you to inform the
caller that you are away from your desk or busy on
another call.
There are three types of Greetings:
∑Not Available Greeting – Played when your phone
is unanswered. …Hello, this is Mark; I am not able to
answer your call right now. Please leave a detailed
message and a number where I can reach you, and
I’ll call you back as soon as I am able.
∑Busy Greeting – Played when your extension is
busy or in DND. …Hello, this is Mark, I am currently
on the phone and not able to take your call right now;
please leave me a detailed message and I will call
you back as soon as I can.
∑Temporary Greeting - Played whenever it is
recorded. The temporary greeting is played as a
replacement for your other greetings. When the
situation warrants a greeting to inform your callers of
something different than your regular greetings;
record a temporary greeting and it will replace the
others while it is active. Sample temporary greeting;
…Hello this is Mark; I am on vacation with limited
access to messages. Please call extension 1500 and
speak to Mary with any matters that need immediate
attention. I will return on Monday, February 24.
Default Greetings
If you do not record any greetings, IPitomy will play a set
of default greetings depending on the status of your
extension. Be sure to record your name so your greeting
will be a little more personal. If you do not record your
name, the default greeting will say “the person at
extension (your extension number) is not available”. If
you record your name the greeting will say “Mark
Smith” is not available…”
Folders
The IPitomy IP PBX allows you to save and organize
your messages into folders. The 5 folders have
convenient names for organizing messages:
0. New
1. Old
2. Work
3. Family
4. Friends
When a message is left for you, IPitomy will place the
message into the “New” folder. Once you listen to the
message, but do not delete the message or save the
message to a different folder, IPitomy will automatically
move the message to the “Old” folder. When you first log
into your mailbox, IPitomy will make the “New” folder the
current folder if you have any new messages. If you do
not have any new messages IPitomy will make the “Old”
folder the current folder.
Logging In to Voice Mail
From your local extension
Press the Voice Mail key (key with envelope icon).
This will bring you to a voice menu that will ask you to
enter your password. Enter your password (your
extension number) and follow the prompts to listen to
messages.
From outside using the automated attendant
When dialing in from outside the office, call into the
automated attendant _______________________. Dial
# from the menu. You will be prompted to enter your
mailbox number, then your password. Follow the
prompts to listen to messages.
From a phone other than your extension
From a phone inside the office, dial 924. You will be
prompted to enter your mailbox number, then your
password. Follow the prompts to listen to messages.
The First Time You Log In
The first time that you log into your mailbox, you should
always change some settings. In particular, you should:
∑Record your name.
∑Record your busy greeting.
∑Record your unavailable greeting.
∑Change your password (highly recommended)
Phonebook
his
allows you to store up to 200 entries.
" Record your busy greeting.
" Record your unavailable greeting.
" Change your password

Voice Mail Menus
This section contains a detailed discussion of the
menus used to access your mail box.
Main Menu
The main menu will be the first menu that you are
presented with once you have logged in.
1 Listen to messages in the currently selected
folder
2 Change folders
3 Advanced Options
0 Mailbox options
* Help
# Exit from the voice mail system
Advanced Options
4 To place an 0utgoing call (May not be allowed)
5 Leave a message for another user on the
system.
* Return to the main menu.
Mailbox Options
1 Record your unavailable message.
2 Record your busy message.
3 Record your name.
4 Record your temporary greeting.
5 Change your password
* Return to the main menu
If there is not a temporary greeting recorded, you will
immediately be prompted to record a temporary
greeting. If you do have a temporary greeting recorded
you will be presented with the following menu:
1 Record a temporary greeting. This will allow you
to record a new temporary greeting.
2 Erase temporary greeting.
* Return to the main menu.
Once your temporary greeting has been erased callers
will be presented with either your busy or unavailable
messages, depending on your status.
Listening to Messages
The Message Envelope (if turned on)
The voice mail system will play back the message
“envelope”.
The message “envelope” provides information about
the message:
∑Message Number
∑Date and time that the message was received
∑Caller ID information
Pressing “1” any time during the playback of the
message envelope will skip the Envelope information
and skip directly to message listen mode. The voice
mail system will then play back the message.
Listening to Messages
The Message Envelope (if turned on)
The voice mail system will play back the message
envelope.
During Message Playback
During the playback of the message, any of the following
buttons may be pressed:
* Rewind the message by 3 seconds
# Fast forward the message by 3 seconds
0 Pauses the message playback. Press any other
button to resume playback.
After Message Playback
After the message has been played back, the system will
play a prompt and wait for you to press a button:
3 Advanced Options
4 For the previous message
5 Repeat the current message
6 To play the next message
7 To Delete this message
8 Forward the message to another user on the
system
9 To save this message
* Help
# Exit the voice mail system
Advanced Options menu
1 To send a reply
3 Play message envelope
4 To place an outgoing call
5 To leave a message for another user on the
system
* Return to the main menu
Changing Folders
If you select the option to change folders IPitomy will
play this menu:
0 New messages
1 Old messages
2 Work messages
3 Family messages
4 Friends messages
# Cancel the change folder operation
&
Voice Messaging
Quick Reference Guide
IP210
HD Phone
Quick Reference Guide
IPitomy Communications, LLC
www.ipitomy.com
For Service Call