ISE Fleet Services A317 User manual
Proprietary & Confidential
A317 Installation Guide
Version 2.0
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Contents of this document
Getting started (see below)
Package contents
Website set-up
Installation / provisioning instructions
Troubleshooting guide
Getting Started
Locate Credentials
included the following information:
Provisioning information (Organization ID, Provision Key, Host Name, and Port
Number)
Website administrator login user name and password
If you cannot find the e-mail in your inbox or spam folder, please contact customer
Hardware installation
We recommend professional installations by qualified technicians such as:
Your vehicle OEM Dealer maintenance facility
Certified third party installers (we recommend Velociti. www.velociti.com)
Self installations can be performed by qualified personnel.
Website
Refer to page 3 for website set-up
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Package Contents
A317 Display
Y-Adapter Cable
(3m length)
Coil Cable
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Package Contents
GPS/Cellular Antenna (2)
RAM Mount
Sticker
Zip Tie (2)
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Website Set-Up
Login to the website using the credentials provided in the email
Change Your Password
oHover your mouse over the Settings menu and click on Preferences
oClick on the Change My Password button to update your password and
prevent unauthorized people from accessing your account
oClick the Save button
Create Home Terminal
oHover your mouse over the Admin menu
oClick on Home Terminals
oClick on the New button
oEnter the name of the home terminal, select the time zone of the
terminal and make sure to check the DST or Daylight Savings Time
check box if this applies to your area
oClick the Save button
Create Drivers
oHover your mouse over the Setup menu
oClick on Drivers
oClick the New button
oEnter the Driver ID assigned to your driver by the carrier, and the
driver’s first and last names
oSelect the home terminal from the drop down
oSelect the driver type for your carrier
oClick the Save button
You have now set up the minimum information required to use your eFleetSuite Mobile
and Website applications. More information is available by using the Help button in the
upper right corner of the web page and referring to the Driver Guide that is available for
downloading.
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Installation
1. Determine the mounting placement of the display in the vehicle.
Note: This should be a solid and secure location that is visible and within arms reach
of the driver where it will not block any other necessary controls or components.
2. Secure the RAM Mount base to the selected location with self tapping screws (not
included).
3. Secure the other RAM Mount base to the back of the A317 display using the enclosed
screws and washers.
4. Connect the A317 to the mounting location with the adjustable RAM Mount arm.
5. Run the Y-Adapter Cable through the vehicle dash from near the device mounting
location to the diagnostic connector.
6. Unscrew the male diagnostic connector from the vehicle diagnostic port.
7. Attach the female connector from the Y-Adapter Cable to the diagnostic connector that
was just removed.
8. Connect the ignition wire from the Y-Adapter Cable to a fuse that will only send a
current while the engine is running. The location of this fuse will vary from vehicle
make and model. IMPORTANT: Use a volt meter when choosing the connection to
use. The voltage present while the engine is running should be at least 6 but no
more than 32. Verify the source by:
· Turning the engine On and observing that voltage is present
· Then turn the key to the On, Accessory, and Off positions without the engine
running and verifying that no voltage is present (see VERIFICATION page
for more instructions)
9. Connect the white plastic Molex connector from the Coil Cable to the Molex connector
on the Y-Adapter Cable.
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Installation (continued)
10. Position or attach the Y-adapter Cable to the inside of the vehicle dash to avoid any
vehicle operational interference.
11. Attach the male connector from the Y-Adapter Cable to the vehicle’s diagnostic port.
12. Attach both Antennas to the bottom of the display (finger tighten only).
Note: The antennas provided will support both cellular and GPS, so it does not matter
which antenna is connected to which port.
13. If your vehicle has a master kill switch, it is required that you hard-wire our system
to the battery. Repeated losses of power to the device can cause error messages to
appear on the device and in the driver’s logs, and may have detrimental physical
effects to the system over time. To hard-wire our system, use the following steps:
A. Behind the vehicle’s diagnostic (6-pin, 9-pin, or OBDII) port, locate the power
wire.
· For a 6-pin adapter, it is pin C.
· For a 9-pin adapter, it is pin B.
· For an OBDII (Volvo) adapter, it is pin 16.
· Pin-out diagrams shown on the next page.
B. Leaving plenty of wire to work with, cut this wire a ways behind the port.
C. Cover the end that is not connected to the port with a wire nut and tape.
D. Connect the wire coming from the diagnostic port to a 10 or 15 amp inline fuse.
E. Connect the other end of the fuse directly to the battery with 18AWG insulated
wire.
14. Replace any dash or access panels removed during assembly.
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Installation (continued)
6-pin connection:
9-pin connection:
OBDII connection:
Note that this diagram is the female (or vehicle) port. The pin-out of the
connector used to plug into the vehicle will be flipped from left to right.
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Provisioning
1. Before the device can be used, it must be provisioned. To begin the provisioning process, press
the circular button located in the middle of the arrow buttons. This will turn on the device.
The first time the device is powered on,
you will need to tap on the VDS icon on
the home screen. This will start Vehicle
Data Service and eFleetSuite. This is a
one-time step, as these programs will
auto-start on all subsequent boot-ups.
All provisioning information other than
Vehicle ID should be provided to you by
ISE Fleet Services or the carrier for
whom you are performing the
installation. If provided directly by ISE Fleet Services, it can be found in an email sent to you
shortly after your order is placed and on the packing list of your shipment.
2. Device ID will be pre-populated on this screen.
3. Enter the Vehicle ID, Organization ID, Provisioning Key, Host Name, and Port, using the Next
button on the keyboard to navigate between fields. Tapping Next on the keyboard while on
the Port field will complete the provisioning process if all other fields are filled in.
4. The device will now begin to connect to the server for the first time. When initial communication
completes the Sign In screen will appear.
5. Verify that the cellular indicator (second icon to the left of the date) in the upper right corner is
green. If it shows red, you either cannot get cellular coverage in the location you are in or the
device cannot connect to the website. If this occurs try moving to an outside location away
from buildings. If the problem persists please call ISE Fleet Services Customer Support at
(888) 316–3533 and select Option 2.
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Troubleshooting
Please refer the following troubleshooting methods prior to contacting ISE Fleet Services
customer support line at (888) 316-3533 - Option 2.
Communications
GPS
Ignition
Symptom
Possible Cause
Corrective Action
System Check screen
shows “Failed” for
Comms or the
communication indicator
on the Sign In screen is
red and never
changes.
Antenna connection not
solid.
Verify the connection is tight, but use
finger tightening only. No tools
should be used to tighten this
connection.
Cellular Coverage issue
Contact the cellular provider of your
device and request a coverage check
for your area.
Symptom
Possible Cause
Corrective Action
System Check screen
shows “Failed” for GPS
or missing locations are
appearing on a drivers
logs, use the following
steps to troubleshoot.
Antenna connection not
solid.
Verify the connection is tight, but use
finger tightening only. No tools should
be used to tighten this connection.
Inconsistent voltage to
the device.
Call ISE Fleet Services support at
888-316-3533 –Option 2
Symptom
Possible Cause
Corrective Action
“Unable to Record”
remarks in Driver
logs/Device Failure
Report.
Ignition wire incorrectly
installed.
Verify ignition wire is correctly installed.
Review the Ignition Verification section of
this guide.
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©2017 ISE Fleet Services. All rights reserved. Proprietary & Confidential Document
Troubleshooting
Odometer
Power
Symptom
Possible Cause
Corrective Action
System Check shows “Failed”
for odometer or missing
odometer conflicts are
appearing on a drivers logs, use
the following steps to
troubleshoot.
9 pin connection not properly
installed.
Verify the 9 pin connector used for installation
is connected tightly and snapped into place.
9 pin connector installed
properly and failed or missing
odometer still exists.
Data not being broadcast
from ECM.
Verify the 9 pin connector is receiving data
from the data bus using a diagnostic tool
provided by your vehicle manufacturer.
Installation did not use 9 pin
cables.
Incorrect wires used for
connection.
Verify the correct j1708 or j1939 wires were
used to connect to the wiring on the vehicle.
Verify that the connection point on the
vehicle was not by-passed by some other
connection.
Verify that the data lines used to connect are
live and sending data from the databus.
Symptom
Possible Cause
Corrective Action
“Power Failures” remarks in
Driver logs/Device Failure
Report.
Incorrectly installed power
wire.
Verify the power and ground wire is receiving
a constant 12 volts of power with ignition off.
Power pin in 9 pin connector
not connected to constant 12
volt source.
Verify the 9 pin connector power is connected
to constant 12 volt power source.
Master kill switch on vehicle is
engaged while driver is in an
On-Duty status.
Please contact ISE Customer Support for
more information.
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