iSys iTerra Elite User manual

iTerra Elite Quick Start Guide © iSys-The Imaging Systems Group Inc. Rev1.2-030708
iTerra Elite
Quick Start Guide
iSys-The Imaging Systems Group Inc.

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PAGE 2 --- iTerra Elite Quick Start Guide © 2008 iSys-The Imaging Systems Group Inc.
TABLE OF CONTENTS
1. INSTALLATION
I. INSTALLING CONSUMABLES AND PRINT MEDIA ................................................... 4
II. INSTALLING ACCESSORIES................................................................................... 11
III. CONNECT TO POWER ........................................................................................... 16
IV. LOADING CONTINUOUS FORM FEED PRINT MEDIA ......................................... 17
V. PRINT MEDIA PROPERTIES................................................................................... 21
2. ORDERING CONSUMABLE SUPPLIES
I. HOW TO ORDER QUALIFIED MEDIA AND CONSUMABLES ................................. 22
3. INTERFACE SETUP AND INSTALLATION
I. INTERFACES ............................................................................................................. 23
II. LOCAL INSTALLATION ............................................................................................ 24
III. NETWORK INSTALLATION..................................................................................... 25
IV. PRINT DRIVER INSTALLATION ............................................................................. 26
V. NETWORK CARD IP ADDRESS-CHECKING AND SETTING ................................ 37
VI. WEB BROWSER TO PRINTER (Advanced Users and Administrators) ................. 38
VII. WINDOWS 2000 & XP PRINT DRIVER PROPERTIES ......................................... 39
VIII. GENERAL TAB ......................................................................................................39
VIX. SHARING TAB....................................................................................................... 40
X. PORTS TAB .............................................................................................................. 40
XI. ADVANCED TAB ..................................................................................................... 41
XII. COLOR MANAGEMENT TAB................................................................................. 41
XIII. SECURITY TAB ..................................................................................................... 42
XIV. DEVICE OPTION TAB........................................................................................... 42
4. OPERATION – CONTINUOUS PAPER MODE
I. PRINTER CONTROL PANEL OVERVIEW................................................................ 43
II. FEEDER OPERATING INSTRUCTIONS.................................................................. 45

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III. EXIT SPEEDS AND PRINT CONTROLS................................................................. 47
IV. OUTPUT VIA BACK .................................................................................................50
V. OUTPUT VIA TOP (Using optional top stacker) ....................................................... 51
VI. OUTPUT PROBLEMS.............................................................................................. 53
5. PRINT DRIVER PREFERENCES
I. CHANGING THE iSys CLP825 PRINTING PREFERENCES.................................... 56
II. THE SET UP TAB...................................................................................................... 57
III. THE JOB OPTIONS TAB ......................................................................................... 65
IV. COLOR TAB............................................................................................................. 80
V. COLOUR MATCHING............................................................................................... 82
6. TROUBLESHOOTING
I. ERROR CODES ......................................................................................................... 86
II. CONTROL PANEL MESSAGES ............................................................................... 94
III. PAPER JAMS ........................................................................................................... 97
7. FAQs AND SOLUTIONS FOR COMMON PROBLEMS
I. PAPER FEED PROBLEMS ...................................................................................... 103
II. PROBLEMS PRINTING FROM WINDOWS............................................................ 104
III. PROBLEMS WITH POOR QUALITY PRINTING ................................................... 108
8. QAN MANAGEMENT
QAN MANAGEMENT PROGRAM .............................................................................. 116
9. JOB MANAGEMENT
JOB MANAGEMENT ................................................................................................... 118
10. SERVICE AND SUPPORT
SERVICE AND SUPPORT .......................................................................................... 119

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1. INSTALLATION
Follow the steps below to properly install the printer consumables and accessories.
I. INSTALLING CONSUMABLES AND PRINT MEDIA
Removing Protective Shipping Materials
1) Remove the two strips of shipping tape from the rear door paper exit.
2) Pull up the release latch and open the cover.
3) Remove the cardboard v-shaped shipping restraint from behind the LED heads.
Preparing the Image Drums

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1) Lift out the four image drums and place them on a flat surface.
2) Remove the protective sheet. Push the tab in the direction of the arrow and remove the orange blanking plate
from each drum.
3) Place the drums back into the printer.

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4) If it is ever necessary to remove the entire drum tray, simply do so by holding the blue handles on either side of
the tray and pull upwards.
CAUTION: Ensure the drums are in their correct color position.

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Installing Toner Cartridges
1) Remove plastic bag from black toner cartridge and lightly shake it back and forth to loosen settled toner.
2) Hold the cartridge in a horizontal position and remove protective tape.
3) Hold the cartridge in the vertical position, with the port on the left and the blue lock lever on the right.
4) Lower the left end of the cartridge into the image drum, closest to the front of the printer and matched to the black
drum, so that the tube on the drum slides into the port on the toner cartridge.

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5) Press the cartridge toward the left slightly, and then lower the right end, aligning the white tab with the groove in
the drum.
6) Push the lock lever toward the back of the printer until it stops.
NOTE: After installing a new toner cartridge, the message TONER LOW or CHANGE TONER may appear on the
display after the printer is turned on. If this message does not disappear after a few pages have been
printed, reinstall the appropriate toner cartridge.

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7) Close the cover.
CAUTION: Repeat the process for each toner cartridge, being careful to match the toner color to the drum.

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Loading Cut Sheet Print Media
1) Pull the paper tray out of the printer and adjust the paper guides and rear paper stopper for the paper size you are
using (see iTerra Elite Print Media Specifications).
2) Fan the paper (max. 530 sheets 20-lb. paper) and load it. Keep it below the “MAX” mark.
3) If necessary, lift out the paper media indicator and reinsert it with the proper paper size showing.
4) Push the tray back in. The paper gauge indicates the amount of paper inserted or remaining in the tray.

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II. INSTALLING ACCESSORIES
The items you will need to install your accessories are as follows: feeder, feeder-to-printer cable, media input tray, and top
media stacker (optional).
Feeder Installation
1) Remove feeder cable from plastic bag and set power cord aside.
2) Using two people, place iTerra Elite printer on the table’s edge, just slightly, so that the feeder-to-printer cable can
be plugged into its appropriate socket (underneath printer).
3) Return printer to its original position with all four feet in a secure position.
4) Remove feeder from protective packaging.
WARNING: The iTerra Elite printer is very heavy and requires two people when lifting or moving.

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5) Insert left and right feeder hooks into corresponding feeder slots on the front opening of the printer.
6) Carefully let feeder down - its weight will secure it to the printer
7) Attach feeder-to-printer cable via connector and secure thumbscrews to the feeder.

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Media Input Tray Installation
1) Remove media input tray from protective packaging.
2) Slide the input tray into the white support brackets of the feeder until the left and right tray locks attach to the
support bracket.
Support Brackets

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3) To release the tray, push up on the locks and pull tray towards you.
Tray Locks
Optional Top Media Stacker Installation
1) Slide the media catcher into the opening on top of the printer. The large radius should be towards the front of the
printer.

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2) The top media stacker must be parallel with the top of the rear jam sensor box, with a 1mm (1/32”) space
between the top media stacker and the jam sensor box.

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III. CONNECT TO POWER
Note: When cycling the printer power (on-off-on), leave the printer power switch in the off position for at least
10 seconds to allow the printer to fully power down before turning it back on again.
1) Attach the power cord to the back of the printer.
2) Connect to grounded power socket.
3) Turn the printer on and wait for it to warm up. The printer will go through its initialization and warm up sequence.
When the printer is ready, the READY indicator comes on and stays on (green) and the LCD indicates ONLINE.

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IV. LOADING CONTINUOUS FORM FEED PRINT MEDIA
1) Push right and left snap latches inward to open the tray door and pull it down.
2) Insert continuous fanfold paper so that the black I-Mark (TOF) is positioned towards the back and to the right side
of the tray (See “Print Media Specifications” for paper size).
Tension Bar

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3) Feed leading edge of the paper behind the tension rod.
Tension Bar
4) Load the leading edge of the paper under the pinch roller in a straight and level manner with even margins at the
left and right of the drive roller collars. Manually hold and push the paper in until the leading edge is secure under
the cutter bar.
Cutter

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5) Close the tray door firmly until latched.
6) Push the right and left white media-limit slides inward. These ensure constant reading of the I-Mark (TOF) by
sensor.

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7) Press and hold the ADVANCE button on the feeder to load paper. (Hold until green LED stops flashing.) Make
sure the paper has tension.
8) If loading paper from a box of more than 800 fanfold sheets, place box directly in front of printer on the floor. Do
not insert paper into tray but simply feed paper through print media slot on bottom of paper tray. Carry on with
steps (2-7).
9) You are now ready to plot.
NOTE: Step 7 must be repeated any time the green light is flashing. Cycling the printer on and off, as well as
removing paper from the feeder after a jam or other unintended operation, will cause this light to flash.