ITS Telecom CGW-D Operating instructions

CGW-D
June 2008
Installation and
Operation Guide
Version 2 Release 4

Warranty
In the event this product proves to be defective in workmanship or materials within
a period of one year from date of shipment, ITS will repair or replace the product at
its discretion. Transportation will be the responsibility of the dealer/distributor.
Under no circumstances shall ITS be liable for consequential or special damages,
loss of revenue or user/dealer expenses arising out of or in connection with the use
or performance of the product, whether based on contract, tort, or any other legal
agreement.
The following shall void the above warranty: malfunctions resulting from fire,
accident, neglect, abuse, or acts of God; use of improper electrical power; or repair
of, tampering with or alteration of the product by anyone other than ITS authorized
personnel.

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Table of Contents
Chapter 1: Introduction
1.1 Overview.....................................................................................................................................1-1
1.2 Purpose and Use ........................................................................................................................1-1
1.3 What’s in the Box?......................................................................................................................1-1
1.4 Physical Description....................................................................................................................1-2
1.5 Getting Started............................................................................................................................1-3
Chapter 2: Software Installation
2.1 Overview.....................................................................................................................................2-1
2.2 Installation Procedure.................................................................................................................2-1
2.3 USB Driver Installation................................................................................................................2-4
2.3.1 USB Serial Driver Installation........................................................................................ 2-4
Chapter 3: User Interface
3.1 Overview.....................................................................................................................................3-1
3.2 Main Screen Structure................................................................................................................3-1
3.2.1 Application Menus......................................................................................................... 3-1
3.2.1.1 File Menu.....................................................................................................3-1
3.2.1.2 Communication Menu .................................................................................3-2
3.2.1.3 Tools Menu..................................................................................................3-4
3.2.1.4 Help Menu...................................................................................................3-5
3.2.2 Window Tabs................................................................................................................. 3-6
3.2.2.1 Dialing Parameters Tab.............................................................................. 3-6
3.2.2.2 System Parameters Tab............................................................................. 3-9
3.2.2.3 Tones Parameters Tab............................................................................. 3-11
3.2.2.4 Call Back/Call Through Tab ..................................................................... 3-13
3.2.3 DTMF Programming.................................................................................................... 3-16
Chapter 4: Programming Guide
4.1 Overview.....................................................................................................................................4-1
4.2 CGW-D Start-Up and Idle Modes ...............................................................................................4-1
4.3 PC Programming Mode ..............................................................................................................4-2
4.4 Defining Permitted Cellular Prefixes (Home Use).......................................................................4-2
4.5 Diverting an Incoming PSTN Call to a Cellular Number.............................................................4-4
4.6 Corporate PBX Trunk Usage......................................................................................................4-5
4.7 Call Back/Call Through Database Maintenance.........................................................................4-5
4.8 Corporate Usage as Cellular Gateway Connected to PBX Extension........................................4-7

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List of Figures
1-1 CGW-D Controls and Connectors...................................................................................................1-2
1-2 SIM Insertion Port............................................................................................................................1-2
1-3 Home Configuration ........................................................................................................................1-4
1-4 Office Trunk Configuration ..............................................................................................................1-4
1-5 Office Trunk Gateway Configuration...............................................................................................1-5
2-1 CGW-D Install Window....................................................................................................................2-1
2-2 Install Shield Wizard Window – Destination Folder.........................................................................2-2
2-3 Install Shield Wizard Window – Select Program Folder..................................................................2-2
2-4 Install Shield Wizard Window – Installtion Complete......................................................................2-3
2-5 CGW-D Icon....................................................................................................................................2-3
2-6 CGW-D Activation Thorugh Start Menu..........................................................................................2-3
2-7 Found New Hardware Window........................................................................................................2-4
2-8 Found New Hardware Wizard – Window 1.....................................................................................2-5
2-9 Found New Hardware Wizard – Window 2.....................................................................................2-5
2-10 Found New Hardware Wizard – Window 3.....................................................................................2-6
2-11 Browser Window .............................................................................................................................2-6
2-12 Found New Hardware Wizard – Window 4.....................................................................................2-7
2-13 Found New Hardware Wizard – Window 5.....................................................................................2-7
2-14 Found New Hardware Wizard – Window 6.....................................................................................2-8
2-15 Found New Hardware Window........................................................................................................2-8
2-16 Found New Hardware Wizard – Window 7.....................................................................................2-8
2-17 Found New Hardware Wizard – Window 8.....................................................................................2-9
2-18 Found New Hardware Wizard – Window 9.....................................................................................2-9
2-19 Browser Window ...........................................................................................................................2-10
2-20 Found New Hardware Wizard – Window 10.................................................................................2-10
2-21 Found New Hardware Wizard – Window 11.................................................................................2-11
2-22 Computer Management Window...................................................................................................2-11
2-23 USB to COM Port Selection Window ............................................................................................2-12
3-1 File Menu.........................................................................................................................................3-1
3-2 Print Preview Window .....................................................................................................................3-2
3-3 Communication Menu .....................................................................................................................3-2
3-4 Read Parameters Window ..............................................................................................................3-3

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List of Figures (Continued)
3-5 Send Parameters Window .............................................................................................................. 3-3
3-6 Communication Setting Window..................................................................................................... 3-3
3-7 Change Password Window............................................................................................................. 3-4
3-8 Tools Menu ..................................................................................................................................... 3-4
3-9 Read CDR Window......................................................................................................................... 3-4
3-10 Clear CDR Warning ........................................................................................................................ 3-5
3-11 Help Menu....................................................................................................................................... 3-5
3-12 About Window................................................................................................................................. 3-5
3-13 Dialing Parameters Tab .................................................................................................................. 3-6
3-14 Add Prefix Window.......................................................................................................................... 3-6
3-15 Edit Prefix Window.......................................................................................................................... 3-7
3-16 System Parameters Tab ................................................................................................................. 3-9
3-17 Tones Parameters Tab ................................................................................................................. 3-11
3-18 Create User Window..................................................................................................................... 3-13
3-19 Edit User Window.......................................................................................................................... 3-13
3-20 Prefix Restriction Numbers Window ............................................................................................. 3-14
3-21 Call Manipulation Window............................................................................................................. 3-14
4-1 Start-Up Mode................................................................................................................................. 4-1
4-2 Idle Mode ........................................................................................................................................ 4-1
4-3 Programming Mode......................................................................................................................... 4-2
4-4 Defining Permitted Cellular Prefixes............................................................................................... 4-2
4-5 Message Before Dialing.................................................................................................................. 4-3
4-6 Dialed Cellular Number................................................................................................................... 4-3
4-7 Call in Progress With Permitted Prefix............................................................................................ 4-3
4-8 Call Routed to PSTN....................................................................................................................... 4-3
4-9 Call Forward to Cellular Number..................................................................................................... 4-4
4-10 Message Before Dialing.................................................................................................................. 4-4
4-11 Creating a New User....................................................................................................................... 4-6
4-12 Call Back Message ......................................................................................................................... 4-6
4-13 Call Through Message.................................................................................................................... 4-7

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CGW-D
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1.
1.1 Overview
This chapter provides a general introduction to the CGW-D, including its purpose and use, and
details the contents of the supplied package.
1.2 Purpose and Use
The CGW-D is a cost-effective cellular gateway, call back system and call diverter for both private
and corporate use. It supports extension and PSTN line interface (FXO – Foreign Exchange Office),
and home phone and PBX trunk service (FXS – Foreign Exchange Station).
1.3 What’s in the Box?
When opening the supplied package, please check its content. If the content does not match the
following list, please contact your dealer. The box should contain the following items:
Part Quantity
CGW-D device 1
Power supply (type varies according to the configuration in each
country)
1
2.5 dB antenna 1
Installation CD 1
USB cable 1
RJ11-RJ11 cable 1
Wall installation drill template 1
Screws and dowels for wall installation 2x2
Chapter 1: Introduction

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1.4 Physical Description
The front panel controls and connectors of the CGW-D device are displayed in Figure 1-1. The SIM
insertion port on the bottom panel is displayed in Figure 1-2.
AntennaConnector
LCD Display
USB Connector
FXO/PSTN Connect or
FXS/Phone Connector
Power Connect or
Figure 1-1. CGW-D Controls and Connectors
Figure 1-2. SIM Insertion Port

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1.5 Getting Started
Getting started with the CGW-D comprises of the following steps:
Preparation to operation:
Connect the device to 9 VDC power using the supplied adaptor.
Install the supplied GUI software on a PC (refer to Chapter 2 for instructions).
Install USB drivers (refer to Chapter 2 for instructions).
Connect the device to PC via the USB interface.
Program the device as required.
Device installation:
Connect the antenna to the antenna connector.
Insert a SIM card into the port.
Connect the device in one of the following configurations, according to its purpose:
Private use at home (Figure 1-3).
Office trunk use (Figure 1-4).
Office trunk gateway (Figure 1-5).
Make sure not to connect the PSTN line to the phone (FXS) socket! This connection
may harm your FXS interface hardware.

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Figure 1-3. Home Configuration
The home analog phone places a call. If the destination subscriber is a cellular one, the call is
forwarded by the CGW-D to the cellular network. Otherwise, the call is forwarded to the PSTN.
Incoming calls from a cellular network are forwarded to an analog telephone.
Figure 1-4. Office Trunk Configuration
The same operation as above, but in this case the call is initiated by a PBX analog trunk. The call is
forwarded by the CGW-D either to the cellular network or to the PSTN.

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Incoming cellular calls can be forwarded to the PBX trunk or to the PSTN (and paid by the
organization, rather than by the cellular caller). The last operation is called "public call thru" or DISA
(Direct Inward System Access).
Figure 1-5. Office Trunk Gateway Configuration
This configuration is mainly used for Callback and Call-thru applications from external cellular users.
A Callback remote cellular user can call the PBX, and (if authorized) the call is disconnected and
reversed. The CGW-D calls back the remote user and sends a dial tone. The remote user becomes
now a local PBX member, and can (if authorized):
Call any internal PBX station.
Call any PSTN external number.
This application is primarily used by company employees situated out of the country.
A Call-thru remote cellular user calls the PBX and (if authorized) is forwarded to the PSTN. The user
pays for the local cellular call and the company pays for the PSTN extended call.

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2.
2.1 Overview
This chapter provides step-by-step instructions for installation of the CGW-D GUI application
software and the USB driver.
2.2 Installation Procedure
To install the software perform the step as follows:
a. Insert the supplied CD into the drive.
b. Open the folder from the drive (Figure 2-1) and double-click the Setup icon ( ). The installation
window opens (Figure 2-2). The recommended destination folder appears in Destination Folder
area. If required, click Browse and specify another folder.
Figure 2-1. CGW-D Install Window
Chapter 2: Software Installation

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Figure 2-2. Install Shield Wizard Window – Destination Folder
c. Click Next to continue. The next installation window opens (Figure 2-3). The recommended
name for the program folder appears in the Program Folders field. If required, type another
name in this field. The program files will be saved in the folder that you specify.
Figure 2-3. Install Shield Wizard Window – Select Program Folder

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d. Click Next to continue. A window displaying that installation is complete appears (Figure 2-4).
Figure 2-4. Install Shield Wizard Window – Installtion Complete
e. Click Finish. The installation window closes. An icon appears on your desktop (Figure 2-5).
Figure 2-5. CGW-D Icon
f. Activate the CGW-D application by either double-clicking the icon or through the Start menu
(Figure 2-6).
Figure 2-6. CGW-D Activation Thorugh Start Menu

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2.3 USB Driver Installation
The USB installation driver software is included on the supplied CD. Please note, that you must
select a driver that corresponds to the operation system installed on your PC. If an update is
required, you can find the drivers you need on the following web page:
http://www.ftdichip.com/Drivers/VCP.htm.
When the device is connected via a USB cable to the PC and it is in programming
mode, the CGW-D will not receive any incoming calls and will not make any outgoing
calls. In case of an incoming call the caller will get a No Answer ring back tone.
There are two stages of USB driver installation:
2.3.1 USB Serial Driver Installation
To install a serial driver, perform the steps as follows:
a. Power the device using the 9V DC external power supply.
b. Plug a USB cable into the device and the PC USB port. Found New Hardware window appears
(Figure 2-7).
Figure 2-7. Found New Hardware Window
This window should appear automatically when the new hardware is detected.
If it is not detected automatically, perform the steps as follows:
a. Right-click My Computer icon and select Manage from pop-up menu. Computer Management
window appears.
b. Click the Device Manager branch. The device management tree appears on the right.
c. Right-click Universal Serial Bus controllers and select Scan for hardware changes from pop-
up menu. After a few seconds Found New Hardware Wizard window appears (Figure 2-8).

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Figure 2-8. Found New Hardware Wizard – Window 1
d. Click Next. The next wizard window appears (Figure 2-9).
Figure 2-9. Found New Hardware Wizard – Window 2

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e. Click the Search for a suitable driver for my device (recommended) radio button and click
Next. The next wizard window appears (Figure 2-10).
Figure 2-10. Found New Hardware Wizard – Window 3
f. Select the Specify a location check-box and click Next. A standard Windows browser opens
(Figure 2-11).
Figure 2-11. Browser Window

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g. Select the USB driver’s files location on the supplied CD and the operation system installed on
the PC, and click Open. The next wizard window appears (Figure 2-12).
Figure 2-12. Found New Hardware Wizard – Window 4
h. Click Next. An installation procedure is performed (Figure 2-13).
Figure 2-13. Found New Hardware Wizard – Window 5