3Access your secured files
1. To access your SecureBox files, insert your SecureBox key into a computer on which your
DropboxTM account is in use.
2. If iTwin is not installed on the computer, follow
the on-screen instructions to install it. After
installation - or if iTwin was already installed,
then upon plugging in the SecureBox key - the
iTwin SecureBox folder will open and you will
see the decrypted files.
3. When you unplug the SecureBox key, the
SecureBox folder will close and only the
encrypted files will remain in your DropboxTM folder. No decrypted copies will remain on
your Mac or PC, after the SecureBox key has been unplugged.
Sometimes you will see that a
file’s overlay is a red cross
instead of the black lock . The
Red Cross indicates that either
DropboxTM has not finished
syncing that file completely or
that the file was not encrypted
using iTwin SecureBox.
If the latter case, it could be that the file was added directly to the ‘iTwin SecureBox - <your
device name>’ folder (within your DropboxTM folder) instead of being added through the
iTwin SecureBox folder (this is recommended against – refer Note 3 below). This means the
file was not encrypted using an iTwin and so, it cannot be decrypted or read or deleted
using iTwin. This causes the symbol.
If the ‘iTwin SecureBox - <your device name>’ folder was not directly manipulated, then a
red cross over a file indicates that the file is busy being synchronized. Simply wait until
DropboxTM completes the file sync and when the file is synced, the file overlay will be a
black lock .
4. If you want, you can copy a file from the iTwin SecureBox folder to your computer by
dragging and dropping it into a location of your choice. iTwin will decrypt the file using
the key stored in your device before copying it on to your computer. Any file in iTwin
