J Quality International Corporation JQ-210 User manual

J QUALITY
INTERNATIONAL
USER GUIDE rev.2
12 JQ-210 User Guide
Wa rranty & Service - Registration
To ensure proper product warranty and technical support within the
scope of terms and conditions presented herein, please fill out and
return the warranty registration card.
Sales Receipt is required to claim services under warranty.
J Quality International Corporation, 127 E. St. Joseph Street, Arcadia,
CA 91006 Warrants that your new JQ-210 is free of defects of
workmanship and materials, save any case of misused or physically
damaged. J Quality undertakes to repair and service defects or
malfunction of this product per terms presented hereunder:
Labor: J Quality provides labor warranty for ONE HUNDRED EIGHTY
DAYS (180 days) from date of end-user purchase (as per respective sales
receipt from J Quality authorized retailers). Product must be sent
freight prepaid at the expense of the purchaser to J Quality
International Corporation. At the completion of repair or service, J
Quality will ship back the product back (freight prepaid by J Quality).
The consumer will be responsible for any parts or services no longer
covered under warranty . Prior notice to and consent to be sought
from the consumer for any out of warranty repair or services.
Parts: New or comparable rebuilt parts in exchange for defective
parts for ONE YEAR from date of customer purchase.
This warranty is not applicable to consumers who purchased this
product secondhand or used.
This warranty is not applicable to circumstances beyond the control
of J Quality, including but not limited to, fire, or other casualty,
accident, neglect, abuse, abnormal use or battery leakage.
Wa rranty Procedures
Within 30 days after purchase of the product, you may first return it
to the place of purchase for replacement. The 30 days replacement
period may be subject to the limitations of the return policy
established by your retailer. Beyond the 30 days retailer return for
replacement period, you are covered by your J Quality warranty and
you may obtain J Quality repair & services as per following procedures:
Call 626-821-1391 for return authorization or ship the product along
with copy of your sales receipt, return address, and a note describing
the nature of the problem to:
J Quality International Corporation
Attn.: Warranty Customer Services
127 E. St. Joseph Street, # 103
Arcadia, CA 91006
JQ-210

2. Press Enter on the Remote keypad to request the fee for service.
The LCD Display will show the fee with a flashing question mark.
Press Enter to accept or press Clear to undo the selection. On Enter,
the rate is added to the current mailing rate. You may continue to
add additional services to this fee in the same manner, if desired. A
checkmark next to the service indicates availability of the service. A
cross next to the service indicates that you have already selected
this service. If a mistake is made, no provision is made to back up to
the original rate – you must re-weigh the object from the beginning.
Frequently Asked Questions/Troubleshooting
Q. Why is it difficult to command the scale using the Infra-Red Remote?
A. Check to see that there is nothing blocking the path between the
front of the scale and the remote; or, check the batteries in the
Remote; or, bring the Remote within 3 feet of the Scale Unit.
Q. Why won’t the Postal Rate Downloader install?
A. This program is not compatible with WinNT 4.0 at the time of this
writing. The JQ-210 Postal Rate Downloader requires Win95, Win98,
WindowsME, Windows 2000 or above operating system.
Q. When I click “Download from Internet” nothing happens.
A. Make sure you have a connection to the Internet. If you are sure
that you are connected to the Internet, you may have a network
problem. If you are able to use your browser to surf the Internet,
the program should operate correctly. Contact J Quality customer
Service at [phone], 8AM to 5PM Pacific Standard Time, or visit
our website at http://www.jquality.com.
Q. I can’t download the current rates to the Scale Unit.
A. Check to make sure the Scale Unit is connected to a COM port on the
PC. Be sure to use the AC adapter as your power source. Follow the
instructions in the Step 3 of the Setup Procedure in order. It is
easier to have the Scale Unit ready to accept the download before
you start to update the Scale from the PC. If all else fails, call
J Quality Customer Service.
Q. Why couldn’t I command the Scale Unit to display Priority Mail Rates?
A. Certain mail classes require input of a destination ZIP code. After
you select the mail class (in this case, Priority) press Enter on the
Remote. Key in the destination ZIP code using the numeric keys and
press Enter again. The correct rate should be on the screen.
Congratulations on your purchase of the JQ-210 Digital Postal Scale!
We know you’ll want to get started using the JQ-210 as quickly as
possible, but we recommend that you read this manual and are familiar
with the operation of the JQ-210 before you begin. This manual
explains step-by-step instructions for the following:
Page
JQ-210 Product Description.........................................................................3
Specifications and Features .......................................................................4
List of Accessories......................................................................................4
Keypad Layout ...........................................................................................5
Safety Instructions .....................................................................................6
Power Requirements ..................................................................................6
Scale Setup and Calibration........................................................................7
Scale Operation ..........................................................................................8
Simple Weighing Mode................................................................................8
Tare Weighing Mode ...................................................................................9
Postal Rate Calculation Mode ....................................................................9
Additional Mailing Service Calculations......................................................10
Frequently Asked Questions/Troubleshooting ...........................................11
Warranty & Service Policies ......................................................................12
The JQ-210 Digital Postal Scale is preprogrammed at the factory with
postal rates, and it is possible to operate the unit immediately without a
connection to a PC. However, to ensure that you are operating with the
most current rates, we recommend that you initialize the system via a
PC/Internet connection with current rates before operating the scale.
Important: A Windows-compatible PC and Internet connection are
required to update the scale with current postal rates. Users who do
not have the benefit of a PC/Internet connection may order a Software
Chip Replacement which contains current postal information for the
JQ-210 from J Quality Customer Service.
To order a Software Chip Replacement, note the serial number from
the bottom of the scale and have it ready. Call J Quality Customer
Service at: [phone] , 8AM to 5PM Pacific Standard Time, or visit
our website at http://www .jquality .com .
2JQ-210 User Guide JQ-210 User Guide 11
(More updated FAQ at http://www.jquality.com)

(up to 13 oz.)*
Press the or arrow to cycle through the following additional
JQ-210 User Guide 3
3. Press the or keys on the Remote to cycle through the
following mail classes and fees:
First Class
(Zone Rate tables may apply for certain
weight ranges)
(up to 10 lbs.)
(up to 4 lbs. only)
(Up to 4 lbs. only)
(up to 4 lbs. only. Zone Rate tables may
apply for certain weight ranges.)
(up to 4 lbs. only. Zone Rate tables may
apply for certain weight ranges.)
International (Zone 5)
To calculate Priority Mail or other Mailing Class in which zone table
rates apply:
When the scale displays PRIORITY, Press Enter
When the preset Destination Zip code is displayed, Press ENTER to
affirm or key in your intended destination zip code.
Press ENTER to view Postal Rate.
Press CLEAR key to back up 1 step in rate calculating mode.
Additional Mailing Service Calculations
At this point, you may add in the cost of additional mailing
services to the current mailing rate as displayed on the LCD screen.
1. With the current fee selected on the LCD, press the Service key on
the Remote. The LCD display will show CERTIFI in the window.
mailing services:
CERTIFI Certified mail
MERCHAN Merchandise mail
RTN RCP Return receipt
RESTRIC Restricted Delivery
10 JQ-210 User Guide
JQ-210 Product Description
The JQ-210 Digital Postal Scale calculates postal rates by weight and mailing
class in a user-friendly manner, and features DIRECT postal rate updates
via the Internet ( We offer free postal rate download services for 5
years from date of Purchase). A simple download from a PC/Internet
connection using the serial cable and software included with this scale
means that users will never need to manually program rates when
they change.
Also, fees for special mailing zones can be determined by simply
entering the destination Zip code and mailing class. The JQ-210 makes
it easy to determine the best and most economical method for mailing
parcels and envelopes up to 10 lbs. in weight.
The JQ-210 calculates and displays the following Postal Rates and
Service Charges:
Priority Mail**
Express Mail
Canada and Mexico
International**
Certified
Merchandise
Return Receipt
Restricted Mail
*Limit determined by actual U.S. Postal Rate Table.
** Zoning rate tables may apply for certain weight ranges.
Note: Certain mailing classes and additional postal services may
require validation from a local U.S. Postal Service Station. Clarification of
rates and fees, and additional service fees are available online from the
U.S. Postal Serviceís website: www.usps.com.
As postal rates are subject to change, rates provided by the JQ-210 are
for informational purposes only and not for any commercial use.
First Class
(up to 4 lbs. only)*
(up to 4 lbs. only)*
Parcel Post**
(up to 13 oz.)
Priority
Express
Parcel Post (up to 10 lbs.)
Canada
Mexico
International (Zone 3)
International (Zone 4)
(up to 4 lbs. only. Zone Rate tables may
apply for certain weight ranges.)

Weight capacity:
4JQ-210 User Guide
Ta re Weighing Mode
It is sometimes useful to measure the weight of contained material
apart from the weight of its container. For this need, use the Tare
Weighing mode in the following fashion:
ZERO Place the empty container on the center of the scale, obtain
the weight of the container and press the ZERO key to
establish the container weight as zero.
Remove the container from the scale. The LCD window will
display RANGEOUT until an object of equal or greater weight
is placed on the scale.
Fill your container with the required material, then place
the container and material on the center of the scale. The
correct weight of the material alone is displayed in the LCD
window.
ZERO To clear Tare Weighing mode, remove all objects from the
scale and press ZERO to reset the scale to zero.
Postal Rate Calculation Mode
The Infra-Red Remote Keypad is used to perform rate calculations. Be
sure the Remote is within range and is directly pointed at the front of
the Scale unit.
Note that the following keys have the same function as located on
the Scale: Scale Unit Remote Keypad
lb<>kg = (Up arrow)
Zero = Clear
Hold = Hold
1. Follow the Weighing Mode instructions to weigh a letter or parcel
on the scale.
2. When the display shows the correct weight, press the $ key on the
Remote. The LCD display will show the default FIRST CLASS with
the postal rate in dollars and cents.
Note: First Class Mail is applicable up to 13 oz. only, followed by
Priority Mail Rates at higher weights.
Specifications and Features
JQ-210
688279-310312
Digital Postal Scale
LCD
9V battery or AC/AC 9V adaptor
(2AAA batteries required for Remote)
When scale is idle for >2 minutes
10 lbs. (4.5 kg)
0.1 oz. (2 g)
±0.3 oz. (8 g)
lbs./oz. lbs. only oz. only
metric (grams/kgrams)
7.5î x 6.2î x 1.75î - 14 oz. (main unit)
3.4î x 2.3î x 0.62î - 2 oz. (remote unit)
Operating Temperature:
List of Accessories
After unpacking, be sure you have the following items:
.
.
.
.
.
.
.
JQ-210 Digital Scale
JQ-210RC Infra-Red Remote Control Keypad
Postal Rate Downloader for Windows software diskette
RS-232 Serial Cable
Power Adapter (AC/AC 9 Volt 100mA)
User Guide
Warranty Card
JQ-210 User Guide 9
Model:
UPC Code:
Product Description:
Display:
Power Requirements:
Auto Shutoff:
Weight Increments:
Accuracy:
Units of measure:
Unit dimensions and weight:
32 -104 F or 0 - 40 C

PC Adapter Jack
Infra-Red
Transmitter
Wt.
Down Up
Hold
$
Enter
Clear
Service
AC Download Jack
Large
Parcel
Holder
Scale Platform
Parcel Catch 0 to 9
number keys
lb <> kg
Zero
Hold
On/Off
LCD Display
Infra-Red Sensor
On the PC, click the Update Scale button. The message Wait for
Scale Connection is displayed. On the scale, Turn on the scale while
Pressing the HOLD button. Release the HOLD Button when the
message DNLOAD? is displayed. you may release the HOLD button
at this point and Press the ENTER button on the Remote Control
to start Updating your scale.
Be sure that the Infra-Red Remote is pointed at the front of the scale.
3.
The JQ-210 Digital Postal Scale is now ready for use without internet
connection until next Postal Rate change.
Scale Operation
Simple Weighing Mode
The JQ-210 Digital Postal Scale has a weight capacity from 0.2 oz. to 10
lbs. (4 g to 4.5 kg), and reads weight in increments of 0.1 oz. (2 g).
The Scale is set to start in Weighing mode on startup. Before
powering on the unit, be sure the Scale is placed on a stable and level
surface, and that there are no objects placed on the scale.
ON/OFF Press the ON/OFF button to power up the scale. The LCD
display will briefly flash the current version number and
verify the stability of the scale.
Place an object to be weighed on the center of the scale.
The correct reading of weight will be displayed in the
default of pounds and ounces.
lb<>kg Press this button to switch modes of measurement in
lbs./oz. lbs. oz. kg/g.
HOLD Press this button to hold the current reading for 2 minutes
or until the ZERO button is pressed. You may remove the
object on the scale and the LCD window will retain the
current weight reading.
Keypad Layout
Feature and Function Buttons
On/Off To turn the power to the scale on or off. If the
scale is on and idle for greater than 2 minutes, the
power will automatically be turned off.
lb <> kg Toggles between display in lbs./oz. and kg/g
Zero Offsets the weight of a container in Tare Mode.
Also resets the display to Weighing Mode.
Hold Locks the current weight display.
IR Sensor Activates reception of the command signals from
the Remote Unit.
Wt. Activates numeric input of weight from a
manual entry.
$ Selects between Mailing Class and Postal Rates.
Enter To confirm a selection or advance the menu.
Clear Clears Tare memory in Weighing Mode. Also used
to back up 1 step in Rate Calculating mode.
Up ( ), Down ( ) Moves menu selections forward or backward.
Service Activates additional Postal Services browseable
with the and buttons.
IR Transmitter Communicates with the Digital Scale. Keep this
area clean and free of fingerprints.
8JQ-210 User Guide JQ-210 User Guide 5
2.
Within seconds, you should see on your PC a progressing bar showing
downloading data to the Scale. When downloading is complete, the
message DONE is displayed in the LCD Window. You may now exit
the program, go off-Line and disconnect the computer from the scale.

Message Display Area
Battery Level Indicator
Hold Indicator
Weight in Pounds,
Ounces or Grams
Price Display
Scale Setup and Calibration
This startup installation process prepares the scale for operation. A
Windows PC with an Internet connection is required.
Step 1: Prepare the JQ-210
1. Unpack the JQ-210. Do not forget to remove the protective
cardboard that supports the scale platform.
2.
3.
4. Install two fresh AAA batteries into the Infra-Red Remote Control.
The remote is essential to scale setup.
Step 2: Install the software.
1. Locate the Postal Rate Software Downloader diskette and insert it
into your drive. On the PC, open the diskette and locate the file
Setup.exe. Double-click the file to run, and follow the instructions
for installation. The setup program will install files into your
Program Files folder and a shortcut on the desktop.
Note: This program is not compatible with WinNT at the time of
this writing. The JQ-210 Postal Rate Downloader requires Win95,
Win98, WindowsME, Windows 2000, Window XP.
2.
Step 3: Update the Digital Scale
1.
LCD Display
Safety Instructions
1. Do not install the unit in places subject to excessive dust,
high humidity, direct exposure to sunlight or in places subject to
temperatures below 32 F or above 104 F (0 to 40 C).
2. The exterior of the unit should only be cleaned by wiping with a
damp cloth. Do not spray clean surfaces directly nor immerse the
unit in any liquid.
3. Operate and store the unit on a level and stable surface.
4. Avoid overloading the scale with weight exceeding the 10 lb.
capacity. Doing so may result in ruining the calibration of the scale
and ability for accuracy.
5. Do not store objects or keep any weight on the scale for long
periods of time. For transportation or long term storage, the
product should be stored in its original box and packing.
Power Requirements
The JQ-210 is powered by either a AC/AC 9V 100mA adapter (included)
or a 9V battery. The AC adapter must be used when updating
data to the scale from a PC. A low battery indicator appears in the LCD
window when battery power runs low. Replace the batteries as soon
as possible or switch to the 9V adapter. Rate information is locked in
memory regardless of power source withdrawal.
The Infra-Red Remote Control operates on two AAA batteries (alkaline
batteries are recommended for best operation). If a response from the
scale using the remote appears stubborn, replace the batteries in the
remote for a consistent response. Be sure the Remote window points
at the front of the Scale unit and is not more than 3 feet apart from the
Scale for best operation.
6JQ-210 User Guide JQ-210 User Guide 7
The AC Adapter must be used in order to update the scale. Plug in
the small end of the AC/AC 9V Adapter to the port on the back of the scale,
marked 9V AC. Plug in the AC Adapter to a U.S. standard
household outlet. Do not turn on the unit just yet.
Connect the small end of the RS-232 serial cable to the port on the
back of the scale marked ìPC.î Connect the multiconnector end to a
serial port (COM1 or COM2) on the back of your PC.
Double-click the JQ-210 Postal Rates Downloader shortcut on the
desktop. The main Downloader window should pop up. Make sure
you have an active Internet connection, then click on the button
Download from Internet. The software will automatically
download the current rates free of charge from the Internet to your
PC.
Click the button marked Update Scale . The Update Scale window
opens. Enter your Zip code of origin and 1 or up to 5 of your frequently
used destination Zip codes. Make sure the COM setting is set to the
serial port used by the scale (COM1 or COM2).
Internet connection is needed only when you want to download
new Postal rate