Jabra Engage 55 User manual

User manual
Jabra
Engage 55

© 2022 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S.
Made in China
MODEL: WHB050HS; WHB051HS; END070W;
DIV050
Declaration of Conformity can be found on
www.jabra.com/doc
REV A

1. Welcome........................................5
2. What’s in the box.........................6
2.1 Stereo variant
2.2 Mono variant
2.3 Convertible variant
3. How to wear..................................9
3.1 Stereo/Mono headset
3.2 Convertible headset
3.3 How to change the convertible headset
EarGel size
3.4 How to change the convertible headset from
right to left
3.5 How to change the convertible headset
EarHook
3.6 How to change the convertible headset
wearing style
4. How to charge........................... 15
4.1 USB charging
4.2 Using the charging stand (optional)
5. How to connect......................... 17
5.1 Connect the headset to a computer using
the Jabra Link 400
5.2 Manually pair a headset with a Jabra Link
400
5.3 Connect the headset directly to a computer

6. DECT adapter overview .......... 20
6.1 Status LEDs
7. Software ..................................... 21
7.1 Jabra Direct
7.2 Jabra Xpress
7.3 Firmware update
8. How to use ................................ 23
8.1 Stereo/Mono headset overview
8.2 Convertible headset overview
8.3 Call controls
8.4 Status LEDs
8.5 Conference mode
8.6 Multiple call handling
8.7 How to change voice prompt language
8.8 How to reset the headset or Jabra Link 400
9. Change settings using the voice
guided settings menu.............. 31
10.Support ....................................... 33
10.1 FAQ
10.2 How to care for your device
10.3 Replacement accessories

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1. Welcome
Thank you for using the Jabra Engage 55. We
hope you will enjoy it!
Jabra Engage 55 features
• Up to 150 meters/490 feet DECT wireless
range
• Goes beyond the highest DECT Security
Level C
• Stereo sound* and wideband audio,
optimized for speech clarity
• Pre-paired adapter for instant calls
• Durable USB DECT adapter is designed for
portability
• Lightweight to keep you comfortable all day
• Adjustable sidetone lets you hear your own
voice on calls
• SafeTone™ 2.0 for outstanding hearing
protection
• Works with all leading UC and contact center
platforms
• Certified for Microsoft Teams
• Busylight to prevent interruptions
• Up to 13 hours battery** with easy in-call
charging
* Stereo model only
** Stereo and mono variants. Convertible model has up to 9
hours battery life.

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2. What’s in the box
The Jabra Engage 55 comes with one of three
different headset styles: stereo, mono, and
convertible.
2.1 Stereo variant
USB-A version
Jabra Link 400 USB cable
USB-C version
Jabra Link 400 USB cable
Stereo headset
Charging stand (Optional accessories)
USB-A USB-C

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2.2 Mono variant
USB-A version
Jabra Link 400 USB cable
USB-C version
Jabra Link 400 USB cable
Mono headset
Charging stand (Optional accessories)
USB-A USB-C

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2.3 Convertible variant
Headband EarGels
Neckband
USB-A version
Jabra Link 400 USB cable
USB-C version
Jabra Link 400 USB cable
Convertible headset
Charging stand (Optional accessories)
USB-A USB-C

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3. How to wear
3.1 Stereo/Mono headset
The headset can be worn with the microphone
on the left or the right.

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3.2 Convertible headset
The headset can be worn on the left or the
right ear.
3.3 How to change the convertible
headset EarGel size
Large Small
Large Small

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3.4 How to change the convertible
headset from right to left
R
L
1
3
2
4

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3.5 How to change the convertible
headset EarHook
1. Adjust the earhook to fit your specific ear
shape.
2. Place the headset on your ear.

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3. Point the microphone towards your mouth.
4. Ensure the earhook is fitted to the back of
your ear without a gap. Adjust the earhook if
necessary.

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3.6 How to change the convertible
headset wearing style
Headband Neckband

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4. How to charge
The stereo and mono headsets offer up to 13
hours of talk time, and the convertible headset
offers up to 8 hours.
4.1 USB charging
Connect the headset to a power supply using
the supplied USB cable. The status LED on the
headset will flash yellow to indicate the
headset is charging. It takes between 2.5 and 5
hours to fully charge the headset.

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4.2 Using the charging stand (optional)
The headset will charge whenever it is docked
in a charging stand that is connected to a USB
power supply. The status LED on the headset
and the battery icon on the charging stand will
flash yellow to indicate the headset is charging.
It takes approx. 1.5 hours to fully charge the
headset.

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5. How to connect
5.1 Connect the headset to a computer
using the Jabra Link 400
When purchased as a bundle, the headset and
the Jabra Link 400 come pre-paired. Simply
plug the Jabra Link 400 into your computer and
turn on the headset. It may take up to 15
seconds for the headset to be detected by the
computer. You may need to set the headset as
the output and input device in the sound
settings on your computer.

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5.2 Manually pair a headset with a
Jabra Link 400
To manually pair a headset with a Jabra Link 400:
1. Ensure the headset is
turned off. To turn off
the headset press and
hold the Call button
for 5 seconds.
2. Press and hold the
Call button on the
headset for 4 seconds
until the LED flashes
blue and you hear a
tone. The headset is
now ready to pair.
3. Press and hold the
button on the Jabra
Link 400 for 1 second
to complete the
pairing with the
headset. The LED will
turn solid blue when
the pairing is complete.
4 sec
5 sec
1 sec

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5.3 Connect the headset directly to a
computer
1. Plug the supplied
micro-USB cable
into an available
USB port on your
computer.
2. Press and hold the Volume up button on the
headset while simultaneously plugging the
micro-USB cable into the headset. Once the
LED on the headset stops flashing green,
release the button.
3. The headset can now be selected as an audio
playback device on the computer. When the
headset is connected with the USB cable, call
controls and the Busylight on the headset
are not supported.

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6. DECT adapter
overview
Status LED
Pairing button
6.1 Status LEDs
Connected to headset
Active call
Music playback
Microphone muted
Call on hold
Connected to Microsoft Teams*
Firmware updating
Microsoft Teams notification*
Incoming call
Pairing mode
Voice guided settings menu
Connected to multiple headsets
Conference mode active
* Microsoft Teams headset variants only