Jabra SPEAK 510 Installation guide

FAQ - Top questions
What is the difference between the standard UC models and the models that are certified for
Microsoft Skype for Business?
The models that are certified for Microsoft Skype for Business (Lync) support Microsoft Skype
for Business in plug-and-play mode. These models support features for answering and ending
calls, adjusting the volume and muting.
If you are not using Microsoft Skype for Business, use the standard UC model.
To set up features for remote call control and presence status, install Jabra Direct.
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How do I access and change settings for my Jabra device and keep it updated with the latest
functionality and performance improvements?
Prerequisites
Jabra Direct 2.0
Download Jabra Direct, our complimentary software. Using Jabra Direct you can customise
settings for your device. Click here to go to the Software download section.
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How do I improve poor audio quality when using Skype for Business or Microsoft Lync?
If you use a USB device such as a headset or speakerphone for an audio call when using Skype
for Business 2016/2015 or Microsoft Lync 2010 on a Windows 7 computer, you may experience
brief, intermittent audio issues. These issues may include loss of incoming and outgoing audio or
echo at the other end of the call. The softphone client will normally display the following
message in the active call window: “! Your device is causing poor audio quality”.
Typically, USB devices that support a USB 3.0 interface are affected by this issue, because
Windows 7 does not provide USB 3.0 driver support. This causes timing issues with Skype for
Business and Microsoft Lync audio drivers, resulting in the audio issues.
Intel provides a USB 3.0 driver fix that may improve audio quality. We recommend that you
install the Intel USB 3.0 eXtensible host controller driver. Contact your company IT department
for guidance before downloading the fix, which is available here.
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How do I pair my Jabra Speak 510 with a mobile device?
If your Jabra Speak 510 has a previous pairing, remember to turn off Bluetooth on the previously
paired device before you proceed.

To pair your Jabra Speak 510 with your Jabra Link 360, follow these steps:
1. Press and hold the Bluetooth button for 2 seconds.
2. Insert the Link 360. The Bluetooth light flashes blue when it is in pairing mode. It can
take up to one minute for your Jabra Speak 510 and Jabra Link 360 to pair. Note: You
can also enable pairing mode for the Link 360 in Jabra Direct.
To pair your Jabra Speak 510 with your mobile phone, follow these steps:
1. Press and hold the Bluetooth button for 2 seconds.

2. Turn on Bluetooth on your mobile phone, and then select Jabra Speak 510. Enter "0000"
(four zeros) if you are asked for a PIN.
To pair your Jabra Speak 510 with a Bluetooth headset, follow these steps:
1. Press and hold the Bluetooth button for 8 seconds until it flashes green.

2. Set your Bluetooth headset in pairing mode, and then pair the devices.
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How do I pair my Jabra Speak 510 with two Bluetooth devices at the same time?
Prerequisites
Jabra Direct
oFirmware version 2.7.0 or later
Your Jabra Speak 510 supports multiple call handling from two paired devices. The device that
is paired last is the primary device, from which you can use voice dialling*. The redial feature*
works with the device from which you made the last outgoing call.
*If this feature is supported by the device
To pair with two Bluetooth devices, follow these steps:

1. Turn on Bluetooth on the device.
2. Turn on your Jabra Speak 510.
3. Press and hold (2 seconds) the Bluetooth button.
4. Follow the Bluetooth pairing instructions for the device. Enter “0000” (four zeros) if you
are asked for a PIN.
5. To pair with the second device, repeat steps 1 to 4 above.
When the devices have been paired, your Jabra Speak 510 will try to connect with the primary
device first. This may take up to one minute. If the connection fails, you can connect from the
Bluetooth menu on the device.