Jacobs Douwe Egberts Professional Cafitesse Excellence Touch User manual

EXCELLENCE TOUCH - 2019-03
Cafitesse
Excellence Touch
Operator Manual

Copyright 2019 © JACOBS DOUWE EGBERTS, the Netherlands
The English version is the original version of the operator manual.
Other languages are translations of the original operator manual.
Manufacturer:
EVOCA SpA
Via Roma 24
24030 Valbrembo (BG)
Italy

3
TABLE OF CONTENTS
1  PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About the dispenser 4
Important 4
Symbols used in this manual 4
2  SAFETY INSTRUCTIONS. . . . . . . . . . . . . . . . . . . . 5
General safety 5
Transport and storage 6
Installation 6
Food safety instructions (HACCP) 7
Training 7
3  OVERVIEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Dispenser overview 8
Dispenser interface overview 9
Status Line 10
4  OPERATING. . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Placing a product pack 11
Empty product packs 11
Cup/pot placement 12
Drink delivery 12
Switching o the dispenser 17
Switching on the dispenser 17
Various Settings and Information 18
5  CLEANING . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Exterior cleaning 19
Cleaning procedures 19
When to clean the dispenser 20
Flushing 20
Complete cleaning 22
6  PROGRAMMING . . . . . . . . . . . . . . . . . . . . . . . .25
Introduction 25
Access the Operator Menus 25
Programming Home Menu 26
Entering the Values 28
Daily Action (menu section 1) 29
Drinks Settings (menu section 2) 30
Machine Settings (menu section 3) 35
Drink counters / Statistics (menu section 4) 39
Energy Saving (menu section 5) 42
Payment Systems (menu section 6) 44
System (menu section 8) 44
7  PAYMENT SYSTEMS . . . . . . . . . . . . . . . . . . . . . .45
Introduction 45
Various payment functions 45
Prices (menu section 6) 46
Payment system protocols (menu section 7) 48
8  TROUBLESHOOTING. . . . . . . . . . . . . . . . . . . . . .54
9  SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . .56

4
1  PREFACE
Thank you for choosing the Catesse Excellence Touch dispenser.
The Catesse Excellence Touch is a high quality dispenser
specically designed to deliver hot and cold* coee, coee based
specialties, cocoa drinks (option) and hot water for the professional
food service industry.
This manual contains comprehensive operating and safety
instructions. Please operate and maintain the dispenser as
described in this manual for the best dispenser performance and to
comply with food safety regulations / HACCP.
In case of questions, please contact your Catesse system supplier.
About the dispenser
The dispenser is only to be installed in locations where it can be
overseen by trained persons.
Operation, lling and cleaning of the dispenser must be restricted
to authorized and trained persons. Ensure that new sta members
read the operator manual before they operate the dispenser, and
understand the safety and hygiene aspects.
The manufacturer and JACOBS DOUWE EGBERTS cannot be held
liable in case of damage and/or injury resulting from improper
operation of the dispenser or from non-compliance with the
procedures given in this manual.
Important
* = cold drinks are not available in all dispenser versions
The following symbols are used throughout this manual in
combination with a statement to emphasize important and critical
information. Observe the statements to ensure safety and prevent
injury and product damage.
Note:
Gives additional information which may be helpful during the
dispenser operation.
Caution:
Alerts against unsafe practices. Observe to ensure food safety,
to prevent minor personal injury, or damage to the dispenser.
Warning:
Indicates a potentially hazardous situation which, if not
avoided, could result in serious injury and even death.
Danger:
INDICATES A IMMINENTLY HAZARDOUS SITUATION
WHICH, IF NOT AVOIDED, WILL RESULT IN SERIOUS
INJURY AND EVEN DEATH.
Symbols used in this manual

5
2  SAFETY INSTRUCTIONS
The equipment is not intended for use by persons (including
children) with limited psychological or physical abilities or
deciencies. To warrant their safety, they should be supervised
and instructed by a competent person regarding the usage of the
equipment.
Danger:
NEVER TOUCH THE POWER SUPPLY PLUG WHEN YOUR
HANDS OR THE POWER CORD / PLUG ARE WET.
Warning:
Do not leave children unattended near the dispenser.
Warning:
If the power cord of the dispenser is damaged, switch
o the dispenser and contact your system supplier for
replacement.
Warning:
The products delivered by the dispenser are very hot! In
order to prevent scalds, keep your hands and other parts of
the body away from the delivery area when a delivery takes
place or during ushing (cleaning of the dispenser).
Warning:
Do not place cups, pots, or containers lled with hot liquids
on top of the dispenser.
General safety
Warning:
There is the risk of being scalded, in case the cups/pots/
containers fall down.
Warning:
Keep sucient space around the dispenser to get away
easily in case of hot liquid splashes.
Warning:
Place the dispenser on a table or counter with a minimum
height of 60 cm/24 in to avoid that young children can start
a drink delivery.
Caution:
Check and empty the drip tray of the dispenser regularly to
avoid the risk of being scalded and to avoid a wet oor (slip
danger) when (hot) liquids spill out of the drip tray.

6
Always store and transport the dispenser in the original packaging.
Before storing or transporting the dispenser:
• Place the product packs in the refrigerator.
• Clean the dispenser.
• Contact your Catesse system supplier so that an authorized and
trained service technician can drain the water from the boiler and
protect the dispenser against frost damage.
Caution:
The dispenser may not be subject to frost during operation,
storage or transport.
Transport and storage
Installation, relocation, service and programming of the dispenser is
restricted to authorized and trained service technicians.
The equipment must be installed by your Catesse system supplier
in compliance with the installation requirements:
• The dispenser is designed for indoor installation only, place it
on a stable at surface such as a table or a counter capable of
supporting its weight. Shield the dispenser from direct sunlight,
frost and rain.
• Make sure that there is sucient space around the dispenser for
ventilation, and front/back sides are accessible for service.
• Only use new water hoses and connections in compliance with
EN61770 for connection to the water supply, old and/or used
water hoses are not allowed.
• The dispenser must be connected to the drinking water line in
compliance with local regulations. In case of cold drink options,
the quality of the water supply must be checked to ensure
delivery of safe cold drinks according to local regulations.
• Shield the dispenser from running water, splashes, spray or steam,
heat or heavy dust.
• The dispenser may not be cleaned using a water jet and is not
suitable for installation on a surface, where a water jet may be
used in the vicinity (e.g. for cleaning purposes).
• If the dispenser is connected with a permanently wired power
supply (without mains plug), ensure the electric circuit is
equipped with a circuit breaker with a contact opening of at least
3 mm / 0.12in that controls all poles.
• If connected to a wall outlet power supply, use a grounded safety
plug socket in compliance with local regulations. Ensure that
the electric circuit is secured by means of a fault current safety
switch and that the power supply plug remains accessible after
installation.
• The power supply plug may only be replaced by authorized and
trained service technicians. The same model of plug or one of the
models listed in appendix “A” has to be used for the replacement.
• The manufacturer disclaims all responsibility for any damage
caused by the non-observance of the safety instructions
mentioned above.
Installation
* = cold drinks are not available in all dispenser versions

7
The dispenser is designed to comply with food safety regulations,
including HACCP, as required in the food service industry.
The operator is responsible to observe basic food safety and
hygiene. Observe the cleaning procedures given in this manual.
Please note that HACCP regulations require that these are recorded.
• Follow the instructions printed on the Catesse product packs
regarding storage and handling.
• Wash hands when handling product packs or dispenser parts that
come in contact with ingredients.
• Do not touch the tip of the doser. If the doser needs cleaning,
rinse with clear water only.
• Observe the "Best before" and "Expiry" dates on the product pack.
Do not use a product pack if either date has expired and use the
packs that has been stored for the longest period rst (rst-in,
rst-out principle).
• Keep the area around the dispenser clean and tidy.
• Only use cleaning agents recommended by the food industry
and your Catesse system supplier. For safe handling observe the
instructions on the label of the cleaning agent.
Danger:
DO NOT SPRAY OR SPLASH THE DISPENSER WITH WATER.
DO NOT USE A WATER JET FOR CLEANING.
Danger:
NEVER TILT THE DISPENSER TO CLEAN BEHIND OR
BELOW IT. AVOID SCALDING!
THE BOILER CONTAINS VERY HOT WATER THAT CAN
SPILL OUT IF YOU TILT OR MOVE THE DISPENSER.
Food safety instructions (HACCP)
Train new sta regarding food safety instructions (HACCP).
• Inform new sta about schedules and cleaning procedures.
• Ensure that new sta reads the operator manual before operating
the dispenser.
• Keep the operator manual close to the dispenser.
If there are any questions, please contact your Catesse system
supplier.
Training

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1
4
3
7
8
15
16
17
18
9
10
11
12
13
5
6
14
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3  OVERVIEW
Dispenser overview
1. Connector for USB-key
2. Touch screen
3. Hot water button for free ow delivery
4. Door handle (lock optional)
5. Right outlet for hot water
6. Center outlet for drinks
7. Cup tray
8. Drip tray
9. Dispenser door
10. Cooling compartment
11. Release bar
12. Mixing bowls
13. Internal drip tray
14. Outlet compartment
15. Condensate grid
16. Connection for options
17. Water connection
18. Power cord

1
2
3
4
9
Dispenser interface overview
1. Connector for USB-key
2. Touch screen
3. Hot water button for free ow delivery
4. Door handle (lock optional)
* = drink selections depend on dispenser version and settings
For drink delivery, cleaning, and programming use the following
nger operations on the touch screen, please nd samples in the
operating instructions:
Tap on icons, features, and
objects to activate them,
or open context menus.
Touch and hold icons and
objects and move or drag them
to another position.
Slide the nger on the touch
screen up/down/left/right
to scroll through menus and
values.

5°C E 20
1 5 62 4 87 9 10 113
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Status Line
Depending on the status of the dispenser,
the status line can show the following icons:
1. WATER FILTER alarm - replace the
water lter
2. SPECIFY COUNTRY - select language
and currency, e.g. for payment systems
3. DESCALING alarm - decalcify the
boiler
4. NUTRITION FACTS - displays food
information about the drink
5. CLEANING alarm - operate the
cleaning procedure
6. BOILER HEATING - water in the boiler
is heated up
7. Display of the TEMPERATURE
COOLING COMPARTMENT
8. NO WATER / NO DRINK DELIVERY
9. Display of the ERROR CODES , see
chapter „8. Troubleshooting“ of this
operator manual.
10. Fill level of the LEFT PRODUCT
PACK , here 100%.
11. Fill level of the RIGHT PRODUCT
PACK , here 100%.
* = this message can be turned o in some markets | ** = cold drinks are not available in all dispenser versions

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4  OPERATING
Caution:
Never use a frozen or damaged
product pack. Do not use a product
pack, if the "Best before" date has
expired.
1. Wash your hands before touching a
product pack.
2. Read and follow the instructions on the
rear of the pack.
3. Open the dispenser door.
4. Insert the product pack (g. 4.1).
5. Close the dispenser door.
6. Dispense a test drink.
Placing a product pack
Fig. 4.1 - Place product pack
If a product pack is empty, the
corresponding drinks are shown as pale
colored objects on the touch screen. The
drinks cannot be delivered.
The icon for empty product pack will be
shown in the system icons area (g. 4.2) or
on the status screen.
The delivery of drinks, which do only use
the available ingredient, hot or cold water is
still possible.
Call the operator of the dispenser to replace
the empty product pack.
If an operator telephone number is
set and enabled in the operator menu, the
entered telephone number will be shown
on the screen.
Fig. 4.2 - Empty product pack icon
Empty product packs

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Warning:
The liquids dispensed by the
dispenser are hot! Avoid scalding!
Keep hands and other body parts
away from the dispenser while
drinks are being delivered.
Never leave children unsupervised
near the dispenser.
Each of the menus and functions below
can be turned on or o by the service
technician. Contact your Catesse systems
supplier if you want this altered.
Fig. 4.4 - Touch screen and drink outlets
Drink delivery
The Excellence Touch dispenser provides
several possibilities for drink delivery
(g.4.4):
• Portioned delivery as “Make your own”,
“Drinks”, or“Pots” on the touch screen.
• Free ow delivery of water with the hot
water button, see g. 4.10 on page 14.
Portioned delivery
The START delivery button only needs to be
tapped once. The delivery stops automatically
after one portion is delivered.
The dispenser provides two product outlets
(g. 4.4):
• Center: for milk, cocoa, tea or coee
drinks*
• Right: for water
Caution:
Place your cup or pot under the outlet
of your choice - center for drinks, right
for water.
Place your cup on the cup tray (g. 4.3).
A special dispenser foot is required when
using large pots.
Cup/pot placement
Fig. 4.3 - Cup placement
* = drink selections depend on dispenser version and settings

1
2
13
Fig. 4.5 - Choices of “Make your own”
“Make your own”menu
Note:
If you activate drink settings, but
do not START the drink delivery, the
dispenser will return to the default
state after a few seconds.
1. Tap on the upper left icon “Make your
own” (1) on the touch screen, when the
dispenser is in delivery mode (g. 4.5).
2. Select from the touch screen
• THE REQUESTED DRINK (2) -
move the drink of your choice to the
center of the screen (g. 4.5)
• DRINK SIZE - tap on S(mall),
M(edium), or L(arge) (g. 4.5)
Note:
Always use the cup size for drink
delivery, which corresponds to your
drink size selection.
• INGREDIENTS - blend selection
can be used in specic dispenser
congurations with two coee blends.
(g. 4.5)
Fig. 4.6 - “Make your own” - strength > ratio
• DRINK STRENGTH - move the puk,
which is located in the middle of the
cup, to the left or to the right (coee
beans are highlighted, which indicate
the strength of the drink) (g. 4.6)
• RATIO OF INGREDIENTS
(applicable for mixed drinks) - move
the puk up or down to adjust the
portions of ingredients (g. 4.6).

1
14
Fig. 4.7 - START and STOP drink delivery
Warning:
The liquids dispensed by the
dispenser are hot! Avoid scalding!
Keep hands and other body parts
away from the dispenser.
3. Place a cup on the cup tray.
4. Tap on the START drink delivery button
on the touch screen (g. 4.7).
The drink is delivered into your cup.
The touch screen shows a correspondent
animation.
• Tap on the STOP drink delivery button
on the touch screen, if you would like to
interrupt the drink delivery (g. 4.7)
* = cold drinks are not available in all dispenser versions
Fig. 4.8 - “Drinks”
“Drinks” menu
1. Tap on the upper middle icon “Drinks”
(1) on the touch screen, when the
dispenser is in delivery mode (g. 4.8)
2. Tap on the drink of your choice.
3. Place a cup of the size, which ts to your
drink selection.
Warning:
The liquids dispensed by the
dispenser are hot! Avoid scalding!
Keep hands and other body parts
away from the dispenser.
4. Tap on the START delivery button.
The drink is immediately delivered.

1
2
15
Fig. 4.9 - “Pots”
“Pots” menu
1. Tap on the upper right icon “Pots” (1) on
the touch screen, when the dispenser is
in delivery mode (g. 4.9).
2. Type in the PIN (2) , if applicable
(g.4.9).
3. Tap on the drink of your choice.
4. Drag the puck up or down for the
requested pot size.
5. Place a pot of the requested size.
Fig. 4.10- Free ow delivery of hot water
Hot water button (free ow delivery)
1. Place a cup or a pot of your choice
under the right hot water outlet.
Warning:
The liquids dispensed by the
dispenser are hot! Avoid scalding!
Keep hands and other body parts
away from the dispenser.
2. Press the hot water button and hold it
pressed until the requested volume of
hot water is delivered (g. 4.10).
Note:
We recommend portioned delivery
with xed cup sizes in self-service
areas.
Warning:
The liquids dispensed by the
dispenser are hot! Avoid scalding!
Keep hands and other body parts
away from the dispenser.
6. Tap on the START delivery button.
The drink is immediately delivered.

16
Fig. 4.11- Drink delivery with payment system
Drink delivery with payment system
When a payment system is installed and set
to “payed mode”:
1. Insert a sucient amount of cash or
e-cash into the payment system, please
see g. 4.11.
2. Select your drink and place a cup or pot
under the related outlet.
Warning:
The liquids dispensed by the
dispenser are hot! Avoid scalding!
Keep hands and other body parts
away from the dispenser.
3. Start the drink delivery.

17
Fig. 4.12- Heating icon
Please take the following preparations
when the dispenser is not to be used for a
long period, e.g. holidays:
1. Remove the product packs and check
the expiry date.
2. Store the product packs in a refrigerator
until you switch the dispenser back on
again. When the expiry date has passed,
throw the product packs away.
Caution:
Do not freeze product packs.
3. Do a complete cleaning procedure of
the dispenser.
4. Pull the power plug out of the socket.
5. Close the water tap.
1. Open the water tap.
2. Insert the power plug.
The dispenser starts heating up water
and starts cooling down the cooling
compartment. Drink delivery will be
blocked until the water in the boiler has
reached the correct temperature.
3. The heating icon (busy thermometer)
will be shown on the touch screen (g.
4.12).
4. Once the water has reached the
preset temperature, the heating icon
will disappear from the display, the
dispenser is now ready for operation.
Note:
Heating the water inside the boiler
will take approximately 15 minutes
at room temperature. The cooling of
the product compartment can take 24
hours or more.
Note:
If the dispenser has been shut down
for longer periods, the date and time
must be set so the programmed
cleaning cycles and eco settings are
reactivated.
Switching o the dispenser Switching on the dispenser

18
Fig. 4.13- Language and Country Fig. 4.14- Nutrition facts
Various Settings and Information
Language and country specic settings
1. Tap on the world icon in the lower left
corner of the delivery mode touch
screen (g. 4.13).
The list of countries and their items
appears on the right side of the screen.
2. Scroll up and down until the requested
country is shown.
3. Tap on the ag and country to select the
language and specic settings, such as
drink names, currency, and so on.
Nutrition facts
• Tap on the nutrition facts icon in the
lower left corner of the delivery mode
touch screen (g. 4.14).
The list of nutrition facts of the selected
drink is shown on the right side of the
screen.

1
2
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5  CLEANING
Fig. 5.1 - Remove cup & drip trays
Note:
It is advised to clean the exterior of
the dispenser daily.
1. Remove the cup tray (g 5.1, 1).
2. Remove the drip tray (g 5.1, 2).
3. Empty the drip tray.
Note:
Check and empty the drip tray at
regular intervals.
4. Clean the cup and drip trays.
5. Put the parts back in place.
6. Clean the exterior of the dispenser with
a damp, clean cloth.
Exterior cleaning
There are two dierent cleaning programs:
• "Flushing" the drink outlets
• "Complete Cleaning" the cooling
compartment and the drink outlets.
You can select the weekdays for "Flushing"
and "Complete Cleaning" programs in the
operator menus 3 > 3.6 > 3.6.5 or 3.6.7.
Caution:
It is mandatory to run the "Complete
Cleaning" program at least once a
week to guarantee food safety. In
addition, Milk-Coee and Choco-
Coee versions also need to run the
"Flushing" program at least once a
week.
Cleaning procedures

20
Fig. 5.3 - Pull red release bar Fig. 5.4 - Insert Rinza cleaning tablets
Note:
Only Milk-Coee and Choco-Coee
dispensers require Rinza cleaning
tablets.
1. Enter the ushing program as follows:
• Tap on the cleaning icon, which is
shown on the touch screen, when
ushing is due (g. 5.2).
• Start the operator mode
by insertion of the operator USB key
OR
by input of the PIN code via the touch
screen, if this function is enabled
(see chapter “Programming”, menu
1.1).
Flushing
Note:
Flush the dispenser at any time by
starting the operator mode.
Follow the instruction on the screen:
2. Open the dispenser door.
3. Pull the red release bar to open the
outlet compartment (g. 5.3).
4. Insert a Rinza cleaning tablet in each of
the mixing bowls (g. 5.4).
5. Press the outlet compartment upwards
until you hear a beep.
6. Close the dispenser door.
Fig. 5.2 - Cleaning icon
When to clean the dispenser
Run the cleaning program when the
cleaning icon appears in the display
(g.5.2).
If the dispenser is not cleaned and/or
ushed within 24 hours, the drink delivery
will be blocked.
Start the cleaning program to resume
delivery.