JAYLINE WALLTHERM AIR Installation instructions

WALLTHERM AIR®
FREESTANDING WOOD FIRE
INSTALLATION & OPERATION INSTRUCTIONS
October 2014

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Congratulations on the purchase of your Walltherm Air® Ultra Low Emission Burner,
by Jayline.
The Walltherm Air® Ultra Low Emission Burner is not a conventional wood fire, it is a
‘wood gasification stove’, developed for the optimal burning of air dried natural wood.
The principle of the wood gasification stove & double combustion and its advantages
Generally: In a wood burning stove, a correctly burning flame emits the same amount of carbon dioxide
(CO2) as would be emitted through the natural decomposition of the wood itself.
The quantity of CO2produced by combustion or decomposition of a tree is equal to the quantity of CO2that
the tree would have extracted from the environment, releasing oxygen into the air whilst utilising the carbon
for growth during its lifetime.
Unlike wood, when fossil fuels are burned (which are not renewable), like coal, diesel oil & gas, a huge
amount of CO2accumulated in the course of millions of years is emitted into the atmosphere, increasing
the green-house effect. Consequently, the use of wood as fuel maintains the perfect equilibrium of nature
because it is a renewable fuel of which burning is comparable with nature’s life cycle.
The principle of clean combustion is in perfect harmony with these characteristics.
Double combustion: What exactly do we mean by clean double
combustion and how does it work? By controlling the flow of
primary air and by adding secondary air, secondary combustion,
or post-combustion, takes places. This is indicated by a second
characteristically clearer and stronger flame below the main flame.
By adding new oxygen, this flame consumes the unburned gasses,
remarkably improving heat production and reducing the harmful
emission of CO (carbon monoxide) caused by incomplete combustion.
This is a unique feature of the Walltherm Air® stove.
Simply by burning your Walltherm Air® fire correctly, you can improve efficiency, reduce fuel consumption
and minimise air pollution.
Please read this installation and operation manual carefully.
The installation of this fire must comply with the Installation Standard AS/NZS 2918:2001 as well as any
additional local requirements. Please ensure you have all relevant permits prior to installation.
Keep this booklet as a reference guide.

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Items supplied with the fire
• Installation / Owners Manual
• Cleaning Brushes
• Fire Hook
• Stainless Steel Shovel
Handling and transport
The fire is delivered complete with all the parts specified. Pay attention to the fire’s tendency to shift on the
pellet during transit.
Make sure the lifting capacity of the lift truck is more than the weight of the fire (300kg). Ensure there
are enough people to handle this appliance when manoeuvring, both outside and inside the home.
Be very careful when moving the fire on the transport stand. Check the floor can withstand the weight
(300kg) when moving and finally installing this unit.
INSTALLATION OF YOUR WALLTHERM AIR® ULTRA LOW EMISSION
BURNER
Walltherm Air® recommends you use a suitably qualified installation technician to install your fire. Your
dealer or heating specialist will be able to help with recommendations as well as advise on permits/consents
required for the installation in your area.
Please follow carefully all dimensions and recommendations provided on the individual specification
sheet for your model of heater as these dimensions comply with the required New Zealand standard
(AS/NZS 2918:2001).
As safety and emissions performance can be affected by altering the appliance, no modifications are allowed
without the written permission from the manufacturer.
Installation
1. Unpack the heater and check that there is no damage.
2. Ascertain the position of the roof penetration for the flue system.
A correctly installed flue system will normally prevent down draught problems during windy
weather and eliminate smoke spillage problems due to lack of draught.
3. Ascertain suitable position for appliance and size of floor protector and check the ceiling to
ensure that no major structural members will be affected by the path of the flue.
4. Check that the sub-structure is capable of carrying the heater (i.e. weight consideration on
the floor at 300kg).
5. Check measurements of the heater to combustibles.

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6. Locate the heater in the required position (also see ‘Fitting Seismic Restraint’ after
installation instruction #10).
7. Using a plumb line fastened to the ceiling, mark the centre of the flue penetration position
and cut the ceiling hole to the required size and frame out.
8. Install the flue system (see flue installation instructions supplied with flue system).
Remember:
• The flue system should rise vertically from the appliance with as few offsets as possible.
Offsets should be limited as each change in direction creates a resistance to airflow and makes
flue cleaning difficult.
• The flue system must be well sealed with a minimum of 3 fixings at each joint.
• The flue pipe penetrating the chimney must continue to the minimum length of 4.6m from the
top of the floor protector to the cowl.
• Flue exiting more than 3 metres from the ridgeline must terminate no less than 1 metre above the
roof penetration (see diagram 1 below).
• Where the top of the flue pipe is more than 2 metres above its highest fixing point, it must be
stayed against high winds.
9. Drill and fix flue system into flue spigot with stainless steel self-tapping screws.
10. Drill and secure the appliance to the floor protector using the two holes in the rear bracket
of the appliance.
FITTING SEISMIC RESTRAINT
The Floor Protector must be mechanically fixed to the floor by bolting or screwing. Note: Floor Protector to be
fixed by gluing when on a concrete floor that may have water pipes or electrical wires present. The appliance
can then be bolted to the floor protector with two 6mm x 50mm dynabolts or equivalent.

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COMBUSTION AIR
There are 3 methods of obtaining combustion air for this product.
1. Drawing the combustion air from the room. Approved for all installations including Canterbury Method 1
(CM1). Adequate ventilation is required to prevent a negative pressure situation.
2. External combustion air through the wall (not approved for CM1 installations). This can be achieved
by using the 2 x 100mm apertures in the rear of the fire and using heat proof hoses or pipes as shown
in Figs 1. The external wall vent being used must be no smaller than 220mm x 110mm, be vermin and
weather proof and be in such a position as to not allow it to become blocked or partially blocked
(hose/pipe & vents not supplied).
3. External combustion air through the floor (not approved for CM1 installations). This can be achieved
by using the bottom 180mm vent aperture in the fire as shown in Figs 2. This requires an air space
below the floor of the home. A heat proof hose or pipe can be used. The intake end of the hose/pipe
must be vermin & weather proof and be in such a position as to not allow it to become blocked or
partially blocked (hose/pipe & vents not supplied).
Attention: Extractor hoods that are installed in the same room as the fire can cause problems.
Attention: If there are other fireplaces near the Walltherm Air® fire, combustion air must be obtained from
outside.
Combustion air taken from behind – Figs 1 (External combustion air is not approved for CM1 installations)
FIG 1A. FRONT FIG 1B. LH SIDE FIG 1C. REAR
FIG 2A. BOTTOM FIG 2B. LH SIDE
Combustion air taken from below – Figs 2 (External combustion air is not approved for CM1 installations)

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ELECTRICAL CONNECTION – Fig 3
The electrical connections and components for the convection fan are already installed; the electrician
must ensure the electrical connection for the fan is permanently connected, earthed and fitted with an
isolating switch. The cable must be heat resistant. The electrical installation requires a (COC) Certificate
of Compliance, obtained from the electrician.
Electricity supply 230V / 50Hz
FIG 3.
REGULATOR THERMOSTAT
FOR MIN
TEMPERATURE
HOT AIR
BLOWER

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WARNINGS
1. WARNING: THE HEATER AND FLUE SYSTEM SHALL BE INSTALLED IN ACCORDANCE
WITH AS/NZS 2918:2001 AND THE APPROPRIATE REQUIREMENTS OF THE RELEVANT
BUILDING CODE OR CODES.
2. WARNING: APPLIANCES INSTALLED IN ACCORDANCE WITH THIS STANDARD SHALL
COMPLY WITH THE REQUIREMENTS OF AS/NZS 4013:1999 AND/OR CM1 WHERE REQUIRED
BY THE REGULATORY AUTHORITY, I.E. THE APPLIANCE SHALL BE IDENTIFIABLE BY A
COMPLIANCE PLATE WITH THE MARKING ‘TESTED TO AS/NZS 4013:1999 AND/OR CM1.
ANY MODIFICATION OF THE HEATER THAT HAS NOT BEEN APPROVED IN WRITING BY THE
TESTING AUTHORITY IS CONSIDERED TO BE IN BREACH OF THE APPROVAL GRANTED FOR
COMPLIANCE WITH AS/NZS 4013:1999 AND/OR CM1.
3. PLEASE ENSURE THAT ONLY COMPONENTS APPROVED BY WALLTHERM AIR® ARE USED
FOR THE INSTALLATION AS SUBSTITUTES MAY ADVERSELY AFFECT PERFORMANCE AND
MIGHT NULLIFY COMPLIANCE WITH THE REQUIREMENTS OF AS/NZS 2918:2001.
CAUTION: MIXING OF HEATER OR FLUE SYSTEM COMPONENTS FROM DIFFERENT
SOURCES OR MODIFYING THE DIMENSIONAL SPECIFICATION OF COMPONENTS MAY
RESULT IN HAZARDOUS CONDITIONS. WHERE SUCH ACTION IS CONSIDERED, THE
MANUFACTURER SHOULD BE CONSULTED IN THE FIRST INSTANCE.
4. CAUTION: CRACKED AND BROKEN COMPONENTS, E.G. GLASS PANELS OR CERAMIC
BRICKS MAY RENDER THE INSTALLATION UNSAFE.
Any variation from these installation instructions or any doubts about them must be checked against
the requirements of the AS/NZS 2918:2001.
5. CAUTION: THE ELECTRICAL CONNECTION FOR THE FAN MUST BE PERMANENTLY
CONNECTED, EARTHED AND FITTED WITH AN ISOLATING SWITCH. THE CABLE MUST BE
HEAT RESISTANT. THE ELECTRICAL INSTALLATION REQUIRES A (COC) CERTIFICATE OF
COMPLIANCE, OBTAINED FROM THE ELECTRICIAN.
6. CAUTION: THE FAN IS FACTORY SET AT 50°C AND MUST NOT BE ADJUSTED FROM
THIS SETTING.

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CORRECT OPERATION OF YOUR WALLTHERM AIR® WOOD FIRE
Simply by burning your Walltherm Air® fire correctly, you can improve efficiency, reduce fuel consumption
and minimise air pollution.
Starting A New Fire
Please note: If lighting the fire for the first time, dust fire, glass, trim and flue before firing to avoid particles
sticking or discolouring. Once fired, some smoke and vapour will be released as the VHT painted surfaces
enter the final curing process. Open all windows and doors while running the fire for up to 5 hours. People
with respiratory, heart or other relevant medical conditions should avoid inhaling vapours during the curing
process. All VHT paint will cure at the highest temperature achieved and will produce smoke again if this
temperature is exceeded.
To start and maintain a good fire you will need the following items:
1. A packet of matches or lighter
2. A packet of firelighters
3. A quantity of finely split, dry soft wood kindling about 300mm long and approximately
150g each (total approximately 1.5kg)
4. Seasoned firewood split into a range of starting sizes, from approximately 300g, 625g and
main loads of approximately 1.3kg each. All wood must be loaded front to back, except for
the kindling which must be layered on top of each other (not like a tepee).

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Lighting Instructions – Figs 4
• Firstly, make sure the bypass valve is set to ‘start’ (Fig 4A)
• Turn the fan isolating switch on
• Check there is nothing obstructing the grate (clean) and the lower chamber is clean
• Close the lower door
• Load several small pieces of kindling over the grate (layered, not like a tepee)
• Place 2 fire lighters on the kindling
• Load the remaining kindling over the fire lighters (total approximately 1.5kg)
• Light the kindling and close the door
• Once fully alight, add 4 of the 300g pieces of wood
• Wait for the temperature to reach 350°C (flue gauge), then switch the bypass valve
to the ‘run’ position (Fig 4B).
Please note: If the lower chamber flame is ‘pulsing’ or ‘puffing’ when changing the fire mode, this will
sort itself out, but it is quicker to open the bypass valve for another 3-4 minutes and then close the bypass
valve again.
• This will enable the down draught mode to activate giving you an Ultra Clean and very efficient
wood fire. We wait for the flue temperature to reach 350°C to ensure the flue system and the thermal
mass of the heater is at the correct temperature to sustain the down draught burning operation. The
fire must be left in this mode for the remainder of burn period (excluding re-fuelling only).
FIG 4A.
FIG 4B.
switch bypass
valve to ‘run’
position when
flue gauge
reaches 350°c
switch bypass
valve to ‘run’
position when
flue gauge
reaches 350°c

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• Once the above wood is fully alight, add 4 of the 625g pieces of wood (Fig 4C.), by firstly opening
the bypass lever, slowly opening the door, adding the wood front to back, as shown in (Fig 4C) closing
the door and closing the bypass lever.
• From this point on, when required, use the main load of 3 pieces of 1.3kg wood and the same
for future reloading. Keep the full loads below the line on the side & rear bricks (full load
indicator) to ensure a clean & efficient burn process. When reloading, place the new pieces
toward the centre of the fire box.
Important points to remember
Open the bypass valve before opening the door when refuelling, as this will prevent smoke entering
the room.
Do not attempt to add fuel (or any objects) into the lower chamber.
Keep the lower door closed at all times.
Make sure the fan is always switched on.
The fan is factory set to 50°C and must not be adjusted from this setting.
As this appliance has a large 300kg mass of steel and ceramics, there will be some noise during the
heating and cooling off process. This is normal.
The ceramics (fire bricks) used in this product are very thick and due to the extreme temperatures
involved in the burning process, cracks may appear in the surface. This is not a fault or problem and
should be ignored unless the ceramics fall apart.
Cooking plate and doors: Because of the high temperatures achieved, the colour of the doors and
cooking plate will change.
FIG 4C.
Full load
indicator line
(brick join) as
labelled on
rear top bricks
MAX FUEL LINE MAX FUEL LINE

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PURCHASING THE FIREWOOD
The quality of the firewood you burn can have a dramatic effect on the efficiency and operation of the heater.
The main factors that affect the burning characteristics of firewood are moisture content, tree species and
piece size.
The moisture content of the wood affects the rate at which it burns and the efficiency of combustion. When
trees are cut, the wood moisture content ranges between 35% and 60% by weight. If you attempt to burn
wood this wet it will be hard to ignite, slow to burn and will hiss and sizzle in the firebox. So much energy will
be consumed in boiling off the excess water that the efficiency of combustion and the heat to your home will
be low, condensation and corrosion may be occurring in the flue and smoke may be causing problems to
your neighbours. Properly seasoned wood ignites readily and burns efficiently.
PLEASE NOTE: WOOD WITH A MOISTURE CONTENT OF 25% OR LESS IS THE ONLY APPROVED
WOOD TO USE IN CLEAN AIR ZONES
Firewood should be cut and split in the early spring and stacked under cover, with good ventilation,
to be ready for burning when required.
Look for cracks in the end grain as a sign of dry wood. Stacks of firewood should be in an open area so that
air can circulate through them. During the summer, as warm breezes flow through the stacks, carrying away
the evaporating water, the moisture content of the wood will fall to around 20%. At this moisture content the
wood is ready for burning.
Although the energy content of dry wood per kilogram is almost the same regardless of species, some burn
differently because of differences in density e.g pine is less dense than woods like Gum, Manuka or Black
Wattle. A denser wood will produce a longer-lasting burn, while a less dense wood will bring a fire to an
optimum burning temperature more quickly.
In general, commercial firewood dealers supply firewood in thicker pieces than modern wood-burning
heaters can handle. It is often necessary to split some of the wood again before using it. The thickest
piece size for high-efficiency and use in the Walltherm Air® fire should not exceed about 150mm (6 in.)
across the largest dimension, or weigh no more than approximately 1.3kg. A range of smaller pieces will
be needed for effective starting as described in the lighting instructions. Maximum log length should be
no more than 300mm.
BURNING COAL, TREATED TIMBER, DRIFTWOOD, PLASTICS OR
WASTE PRODUCTS
Due to the design and use of this product, the burning of coal, treated timber, driftwood, plastics or waste
products is forbidden and will void the warranty.

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WALLTHERM AIR® WOOD FIRE CLEANING
The fire requires frequent and thorough cleaning as well as periodical inspection to guarantee it will work
properly and ensure constant heat efficiency. When cold use a vacuum cleaner to remove all the ash that
has collected in the fire.
Safety precautions
The following precautions must be taken prior to embarking on any cleaning:
a) Make sure all parts of the fire are cold.
b) Make sure the ashes are completely cold and not burning.
c) Always use the most appropriate tools and items supplied.
Daily cleaning – Figs 5
Insert the shovel into the lower combustion chamber and use the small brush to sweep all of the ash off the
grids in the upper combustion chamber. Sweep the ash to the openings of the injector block where it can fall
into the shovel. Remove the shovel with the ash and empty it.
Periodical cleaning – Figs 6
There are two little ash boxes under the two stair grids. Lightly lift the grids on the side of the jets and clean
them. This is very easy when using a vacuum cleaner. This should be done every 2 weeks.
FIG 5A. FIG 5B.
FIG 6A. FIG 6B.

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To prevent the glass from the upper combustion chamber becoming black, you need to clean the air inlet
which is behind the upper door (stainless steel grill, see pictures below)
Also clean the gap in between the door and the refractory stones in the lower combustion chamber with any
flat object. If this gap is not cleaned properly there will be no airflow coming down through it from above and
the glass of the lower door will not be cooled.
The grid in the lower combustion chamber and the injector block need to be cleaned. To remove the grid, you
need to lift the injector block out first. Once done, carefully remove the grid. Clean and vacuum the chamber
and parts, then reinstall all items.
GRID INJECTOR BLOCK GRID
Hole needs to point to the door
FIG 6C. FIG 6D. FIG 6E. FIG 6F.
FIG 6G.
FIG 6H. FIG 6I. FIG 6J.

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Monthly cleaning – Fig 7
The heat exchanger tubes should be cleaned every 6 – 8 weeks. For cleaning the tubes, please use the two
brushes delivered with the fire.
Cleaning the heat exchanger tubes – Figs 8
To clean the tubes, remove the top cover behind the flue spigot, then you can see the heat exchanger tubes.
Clean all tubes with the long brushes!
Important: Every brush must hit the bottom of the lower combustion chamber to make sure every tube is
completely cleaned! Repeat until the tubes are free of ash remnants.
FIG 7.
FIG 8A. FIG 8B.
FIG 8C.

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After cleaning the lower combustion chamber set the grid back into the correct position.
Please make sure the injector block is clean, otherwise it could influence the draught! Insert the injector block
with the hole on the front side pointing towards the front door.
Cleaning the glass
Clean the glass with a damp cloth, newsprint, or damp paper rubbed in ashes. You can also use
ordinary oven cleaners. Do not clean the glass while the fire is working and do not use abrasive sponges
or abrasive chemicals.
Clean all external parts with water and soap only. Never use alcohol or aggressive cleaning liquids.
CHIMNEY CLEANING AND CHECKING FLUES
For all wood fires, flue cleaning must be done regularly to avoid serious flue fires. Frequently used fires
should be cleaned at least once a year (some sooner). The cleaning rate, however, depends on the burning
habits of the individual operating the wood fire and the fuel used.
It is recommended that flue sweeping be done by a professional chimney sweep. Chimney sweeping is a
specialist task and competent professional sweeps are available throughout the country. When the flue is
cleaned it is recommended that other parts, such as baffles and ceramic insulation materials are checked.
Flue systems should be checked at least once or twice a heating season and may require checking more
often if the fuel or operation of the appliance is incorrect. When a flue system becomes excessively blocked
or requires frequent cleaning, advice should be sought to investigate the installation and the operation of
the fire. Flue pipes can deteriorate very quickly with incorrect firing.
FIG 8D.

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CONSUMABLES
Some parts of your Walltherm Air® fire are considered consumable. They are designed to be replaced as
they will degrade over time. The life of the consumables will vary depending on;
• How often the fire is used
• Type of fuel. Some woods are much harsher than others
General items that are considered consumables:
• Baffles
• Fire ceramics
• Glass and door ropes
It is very important that you replace these parts when they show signs of wear. They effect how the fire runs
and you may increase your fuel consumption or lower your efficiency if not replaced and can in some cases,
damage the firebox. It is generally obvious once a part is in need of replacement. Steel components may
split or large holes may appear, fire bricks may crack and disintegrate. We recommend you check your fire
visually several times a year for damaged components.
Recognising errors and taking measures against faults
ERROR POSSIBLE CAUSE MEASURE
Very high exhaust
temperature >200° C Exhaust valve 5 opened Close valve 5
Smell/stench in the room Leaking seals
Check the sealing of the doors
1 and 3a, the cooking plate 9
and the opening with lid 4b and
replace them if necessary
Too low/poor draught
Check the flue system is not
blocked and is clean. Have the
fire maintenance & cleaning
procedures been done?

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WALLTHERM AIR® – Figs 9
1 Upper combustion chamber
1a Upper combustion chamber door with glass
2 Injector block with secondary air feed
2b Upper chamber grid
3 Lower combustion chamber (gas combustion tunnel)
3a Lower combustion chamber door with glass
3b Lower chamber grid
4 Smoke channels
4a Fire pipe flange with thermometer
4b Horizontal smoke channels
4c Lid opening for access to smoke channels for cleaning
5 Bypass Valve (function: lever in horizontal position = valve run/normal operation,
lever pointing down = valve start or refuelling)
6a Combustion air inlet (room)
7a Combustion air inlet (rear/outside)
7b Combustion air inlet (below/outside)
7c Thermometer
8 Heat exchanger
8a Convection vent
9 Cooking plate
12 Wire for electricity supply, 230 Volt
combustion air
open
closed
230 Volt
FIG 9A. FIG 9B. FIG 9C.
4a 4c
5 9
10
1
2
4
2b
3
3a

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WARNINGS
Below is a list of warnings to ensure efficient and safe operation of your Walltherm Air® wood fire:
• WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS TO START OR
REKINDLE THE FIRE.
• WARNING: DO NOT USE FLAMMABLE LIQUIDS OR AEROSOLS IN THE VICINITY OF
THIS APPLIANCE WHEN IT IS OPERATING.
• WARNING: DO NOT STORE FUEL WITHIN APPLIANCE INSTALLATION CLEARANCES.
• WARNING: OPEN THE BYPASS VALVE BEFORE OPENING FIRE DOOR.
• WARNING: NEVER OPEN THE LOWER DOOR WHEN IN USE.
• WARNING: DO NOT TOUCH ANY PART OF THE FIRE OTHER THAN THE DOOR HANDLE
WHEN IN USE, AS ALL PARTS ARE EXTREMELY HOT.
• WARNING: SUPERVISE CHILDREN WHEN AT ALL TIMES NEAR THE FIRE.
• WARNING: DO NOT ATTEMPT ANY CLEANING OF THE FIRE WHEN IN USE.
• WARNING: DO NOT REMOVE ASH FROM THE FIRE WHEN IN USE.
• CAUTION: THIS APPLIANCE SHOULD NOT BE OPERATED WITH CRACKED GLASS.
• CAUTION: DO NOT USE THE FIRE IF THERE IS A MALFUNCTION, A SUSPICION OF
BREAKAGE OR UNUSUAL NOISES.
• CAUTION: NEVER THROW WATER ON THE FIRE WHEN IN USE, OR USE WATER TO
EXTINGUISH THE FIRE UNDER NORMAL CONDITIONS.
• CAUTION: THIS APPLIANCE SHOULD BE MAINTAINED AND OPERATED AT ALL TIMES IN
ACCORDANCE WITH THESE INSTRUCTIONS.
• CAUTION: THE USE OF PRESERVATIVE-TREATED WOOD, COAL, PLASTICS, DRIFTWOOD
AND/OR WASTE PRODUCTS AS A FUEL CAN BE HAZARDOUS.

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WALLTHERM AIR® FIRE WARRANTY
THIS IS AN IMPORTANT DOCUMENT – KEEP IT IN A SAFE PLACE
Congratulations!
We appreciate your decision to invest in our product. Your fire will become an integral part of your lifestyle,
heating your home during the colder months and at the same time maintaining its appearance as a quality
appliance. We want you to get the best possible performance from your fire and for this reason ask that you
read this booklet carefully to take full advantage of your warranty.
In particular we urge you to have your fire and flue inspected annually and the flue swept if necessary.
At the same time any other minor potential problems can be detected and corrected before they turn into
major ones.
We think this is a small price to pay to ensure your heater is kept in peak condition. There is no doubt in our
minds that you will extend the life of your fire.
We select only certain companies to act as our Walltherm Air® dealers. They must have high standards
and be able to provide a total service both pre and post sale to you the customer. Therefore we have every
confidence that our dealers will be able to answer your questions or fix any problem that may occur. If
you have any further queries, please contact us at:
RETAIL LINKS
PO BOX 9056
ANNESBROOK, NELSON
NEW ZEALAND, 7044
FAX: [phone]
EMAIL: [email protected]
Thanks again for choosing a Walltherm Air® wood fire.
We wish you many warm winters to come!

October 2014 page 20www.jayline.co.nz
WALLTHERM AIR® WOOD FIRE WARRANTY
5 YEARS (conditional)
Standard Warranty
The Walltherm Air® firebox is warranted for five years, all other components are warranted for twelve months
(parts only), provided it has been installed by a suitably qualified installation technician.
Conditions
The appliance must be installed in accordance with the manufacturers’ instructions and all relevant
standards, regulations and by-laws. The company is not liable for any consequential damage by a failure or
defect covered by this warranty. All claims against this warranty must be directed first to the retailer of the
store. Any repairs undertaken without the written authority of the Manufacturer will invalidate this warranty.
Exclusions
This warranty does not cover damage caused by:
• Mishandling, misuse, abuse, alteration.
• Normal wear and tear.
• Work done by others such as installers, plumbers or chimney sweeps.
• The burning of household rubbish, coal, plastics, particle board or the like, salt laden driftwood or
any chemically treated wood or fuel of any kind.
• Other products such as flues or non genuine replacement parts.
• Operation of the fire for more than 3 days without the convection fan operating.
The warranty does not cover delivery of the defective part to the dealer or its reinstallation following
repair or replacement.
The manufacturer is not responsible for site conditions such as draughts, cleaning and servicing.
Procedure
If a defect occurs, contact your dealer and the part will be repaired or replaced at our option.
Transferability
This warranty is non transferable.
It is recommended you have your dealer inspect your appliance annually during the warranty period.
Walltherm Air® reserves the right to change specifications or design of its product without prior notice.