JDE PROFESSIONAL CAFITESSE QUANTUM TOUCH User manual

CAFITESSE QUANTUM TOUCH
User Manual
PN: 10043691_02
Date: 2023-07-14

Copyright
The information contained in this manual is the property of Jacobs Douwe Egberts. (hereinafter
referred to as "JDE" ). This manual was prepared for the internal use of the customers.
Without the prior written consent of JDE, no part of the document shall be used, duplicated, translated,
or transmitted by any means or for any commercial purposes.
JDE has the right to change its technical data and equipment information without notice.
The logo of Jacobs Douwe Egberts is a registered trademark of JDE.
Copyright © Jacobs Douwe Egberts. All rights reserved.
Revision # Date Serial # Description
1 Mar. 23, 2023. None Release for initial review.
2 Jul. 14, 2023. None Updates according technical review.
3
4

3
QUANTUM TOUCH
TABLE OF CONTENTS
1- BEFORE INITIAL START-UP....................................................................6
2- SAFETY INSTRUCTIONS .........................................................................7
2.1 Safety Categories....................................................................................................7
2.2 Safety and Warning Symbols ................................................................................7
2.2.1 Hazard symbols........................................................................................................ 8
2.2.2 Prohibition symbols ................................................................................................. 8
2.2.3 Mandatory action symbols...................................................................................... 8
2.3 User Groups............................................................................................................9
2.4 Necessary Safety Instructions...............................................................................9
2.5 General ..................................................................................................................11
2.6 Refrigeration system information ......................................................................12
2.7 Replacement of Worn Parts ................................................................................13
2.8 Disposing of the Packaging Material..................................................................13
2.9 Disposal of the machine......................................................................................13
2.11 Servicing the dispenser .....................................................................................14
2.12 Cleaning the dispenser......................................................................................14
2.13 Food safety instructions (HACCP) ....................................................................15
3- TRANSPORTATION AND STORAGE.....................................................16
4- TECHNICAL SPECIFICATIONS ..............................................................17
4.1 Specications ........................................................................................................17
4.2 Dimensions - Q100...............................................................................................18
4.3 Dimensions - Q200...............................................................................................19
4.4 Dimensions - Q300...............................................................................................20
5- PART OVERVIEW DESCRIPTION ..........................................................21
5.1 Front view & back view ........................................................................................21
5.2 Interior view ..........................................................................................................22
5.3 Button functions...................................................................................................23
5.4 Display overview...................................................................................................23
6- INSTALLATION AND INITIAL START-UP.............................................24
6.1 Unpack the Machine ............................................................................................24
6.2 Install the Machine...............................................................................................25
6.3 Dispenser start-up................................................................................................26
6.4 Dispenser storage ................................................................................................27
7- INGREDIENT PACK HANDLING...........................................................28

4QUANTUM TOUCH
8- DAILY OPERATION...............................................................................29
8.1 Safety for Operation ............................................................................................29
8.2 Place cups and pots correctly .............................................................................30
8.3 Drink delivery........................................................................................................31
8.4 Drink delivery with preselections .......................................................................32
8.4.1 COLD-preselection (option)................................................................................... 32
8.4.2 VOLUME-preselection............................................................................................ 32
8.4.3 STRENGTH-preselection ........................................................................................ 33
8.5 Inserting and removing product packs..............................................................34
8.6 Replacing an empty product pack......................................................................35
8.7 Switching on the dispenser.................................................................................36
8.8 Switching o the dispenser.................................................................................37
8.9 Locking/unlocking the dispenser........................................................................38
9- CLEANING ............................................................................................39
9.1 Safety for Cleaning ...............................................................................................39
9.2 Cleaning procedures............................................................................................40
9.3 Exterior cleaning...................................................................................................41
9.4 Flushing .................................................................................................................42
9.5 Cleaning the doser openings and cooler box - Q100 & Q300 ........................44
9.6 Cleaning the doser openings and cooler box - Q200.......................................48
10- USER PROGRAMMING.......................................................................53
10.1 Activating the operator mode ..........................................................................53
10.2 Activating the operator mode ..........................................................................53
10.3 UI settings ...........................................................................................................54
10.4 Date / time ..........................................................................................................55
10.5 Language.............................................................................................................55
10.6 Eco settings .........................................................................................................56
10.7 Summer / winter time........................................................................................57
10.8 Happy hour .........................................................................................................57
10.9 Payment ..............................................................................................................58
10.10 Non-resettable counters .................................................................................59
10.11 Cleaning schedule............................................................................................60
10.12 Resettable counters.........................................................................................61
10.13 Water system....................................................................................................62
10.14 System Info .......................................................................................................62
10.15 Contact info.......................................................................................................63
10.16 Maintenance Pin ..............................................................................................63
10.17 Global drink settings........................................................................................64
11- DISPLAY MESSAGE AND TROUBLE SHOOTING................................65

5
QUANTUM TOUCH
12- OPTIONS.............................................................................................66
12.1 Software options ...................................................................................... 66

1- BEFORE INITIAL START-UP
6QUANTUM TOUCH
This manual provides instructions and information about how to handle the machine safely, including
basic operational requirements for CAFITESSE QUANTUM TOUCH.
All description in this manual agrees with the model and appearance of the Machine deliverables.
This manual is available to consumers, service personnel, the experts responsible for the maintenance
and repair work and the operating company itself.
This manual must be available to every user throughout the entire life of the machine.
Read and understand this manual before the operation, maintenance, and repair of the Machine.
It is prohibited to duplicate and lend this manual without permission.
For the information not included in this manual, or unclear information related to operation, please
contact JDE for technical support.
Keep this manual during the lifespan of the Machine.
JDE recommends to keep this manual near the Machine for easy reference. Do not remove any pages
from this manual.
If the manual is lost, damaged, or unreadable, please download the manual from:
https://www.jacobsdouweegbertsprofessional.support/
To help with the access to this manual, the conventions in the manual are as below:
• Tasks and procedures are shown as step-by-step lists.
• Unordered lists are used for examples and tasks where the sequence of actions is not important.
• Bold font is usually used for warning texts, and headings of table rows and columns.
• Italic font is used for note texts, and gure and table captions.
1- BEFORE INITIAL START-UP

7
2- SAFETY INSTRUCTIONS
QUANTUM TOUCH

 
Danger
Warning
Caution

i
DANGER represents the hazards with a high level of risk which, if not prevented,
will cause death or serious injury.
WARNING represents the hazards with a medium level of risk which, if not
prevented, could cause death or serious injury, or cause damage to the Machine.
CAUTION represents the hazards with a low level of risk which, if not prevented,
could cause minor or moderate injury, or cause damage to the Machine.
Prohibition: species the operation that cannot be done.
Mandatory action: species the action that must be taken to prevent a
hazardous situation.
Hazard: species the hazards.
NOTE provides important information and useful tips.
2- SAFETY INSTRUCTIONS
JDE uses the danger, warning and caution statements in the document when it is necessary to take
special precautions to prevent the possible damage or injuries.
The warning statements are classied into the following three categories according to the severity of
the hazard and the level of risk specied in the ISO 3864 standard.
ISO 3864 standard species the general shapes and colors of the danger, warning, and caution
symbols.
2.1 Safety Categories
2.2 Safety and Warning Symbols

2- SAFETY INSTRUCTIONS
8QUANTUM TOUCH
Hot surface hazards
Hand crushing hazards
No smoking
Read the manuals or
instructions
Do not modify
Restricted access
Electrical hazards
High temperature surface
hazards
Do not touch
Disconnect main power plug
No ames
These hazard symbols identify dangerous situations or operations, and give warnings on
situations that can cause the damage and injury:
These prohibition symbols identify dangerous situations or operations, and give warnings on
situations that can cause the damage and injury:
These mandatory action symbols are used in warnings to identify a mandatory action.
2.2.1 Hazard symbols
2.2.2 Prohibition symbols
2.2.3 Mandatory action symbols

9
2- SAFETY INSTRUCTIONS
QUANTUM TOUCH
2.3 User Groups
2.4 Necessary Safety Instructions
User: Customer/consumer/direct operator. They use the Coee Machine to brew drinks but can not
have access to internal parts of the Coee Machine or its programming without adequate training as
provided by the manufacturer, operating company or distributor.
Service personnel: Personnels are trained by the manufacturer, operating company or distributor
and know how to ll and clean the Coee machine.
Service technician: Experts are familiar with the Coee Machine and can be aware of the hazards
posed by it. They are trained by the manufacturer, operating company or distributor, and capable of
installing, maintaining and repairing the Coee Machine.
Operating company: Responsible for setting up and operating the Coee Machine correctly.
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i
NOTE :
No one is permitted to carry out service, maintenance or repair work on the
machine unless they have been properly instructed by the operating company or the
manufacturer.
Do not immerse the appliance, plug or mains cable in water.
There is a danger of electric shock.

 
Danger
It is forbidden for personnel not approved to install, operate, repair, or
deactivate the Coee Machine without JDE’s written consent.
It is forbidden for personnel not approved to access to the service area, especially
handle and operate and perform cleaning tasks and maintain adequate hygiene.
Do not make any changes to Coee Machine and its accessories without JDE’s
written consent.
Do not use the Coee Machine for purposes that are not specied in this manual
without JDE’s written consent, so as to prevent death or injury or product
damage.
This appliance is not intended for use by persons (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, un-
less they have been given supervision or instruction concerning use of the appli-
ance by a person responsible for their safety.

2- SAFETY INSTRUCTIONS
10 QUANTUM TOUCH
Children should be supervised to ensure that they do not play with the machine.
If the supply cord is damaged, it must be replaced by the manufacturer, its ser-
vice agent or similarly qualied persons in order to avoid a hazard.
Only plug the appliance into a properly installed earth-grounded safety socket
with line voltage matching the technical data for the appliance.
In case of emergency (e.g., the machine catches re or becomes abnormally hot
or noisy), disconnect the power immediately and turn o the water supply.
Warning
Do not use the machine unless you have read and understood this manual
and manuals for accessories.
Obey the safety instructions while using the product.
Children should not play with the machine.
Cleaning and user maintenance shall not be made by children without supervision.
Do not use the machine if the mains cable and plug are damaged or the appli-
ance has fallen over.
Only trained personnel should have access to the key.
Use the inlet hose included with the machine to connect it to the water mains
in accordance with the national rules applicable in the country where machine
is installed. Only connect the machine to the water supply using the new hoses
included in the delivery. Never reuse damaged hoses.
The appliance is not suitable for installation in an area where a water jet could be
used. This appliance must not be cleaned with a water jet or a pressure washer.
Prevent the appliance from freezing. If the water in the hydraulic system does
freeze, do not use the appliance. Unplug it an contact a technician to inspect it an
perform necessary repairs.

11
2- SAFETY INSTRUCTIONS
QUANTUM TOUCH
2.5 General
Keep sucient space around the dispenser to get away easily in case of hot
liquid splashes.
The liquids delivered by the dispenser are hot! Avoid scalding! Keep hands and
other body parts away from the dispenser while drinks are being dispensed and
during the rinsing program.
Warning
This appliance can be used by children aged from 8 years and above and persons
with reduced physical, sensory or mental capabilities or lack of experience and
knowledge if they have been given supervision or instruction concerning use of
the appliance in a safe way and understand the hazards involved. Children shall
not play with the appliance. Cleaning and user maintenance shall not be made by
children without supervision.
Place the dispenser on a table or counter with a minimum height of 60 cm/24 in
to avoid that young children can press a drink button.
Do not place cups, pots, or containers lled with hot liquids on top of the dispenser.
There is the risk of being scalded, in case the cups/pots/ containers fall down.
Keep ventilation openings, in the appliance enclosure or in the built-in structure,
clear of obstruction.
Do not use mechanical devices or other means to accelerate the defrosting
process, other than those recommended by the manufacturer.
Do not damage the refrigerant circuit.
Do not use electrical appliances inside the food storage compartments of the
appliance, unless they are of the type recommended by the manufacturer.
When positioning the appliance, ensure the supply cord is not trapped or damaged.
Do not locate multiple portable socket-outlets or portable power supplies at the
rear of the appliance.
Do not store explosive substances such as aerosol cans with a ammable
propellant in this appliance.
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NOTE :
Above words should be shown in the rst few pages of manual, the capital should be
higher than 3mm.

2- SAFETY INSTRUCTIONS
12 QUANTUM TOUCH
Caution
Check and empty the drip tray of the dispenser regularly to avoid the risk of
being scalded and to avoid a wet oor (slip danger) when (hot) liquids spill out of
the drip tray.
Please read the instructions in this operator manual carefully before using, cleaning or moving the
dispenser. Ensure that you and all other persons who operate, clean or move the dispenser are
familiar with, and act according to the safety and hygiene aspects of the dispenser.
You may only use the dispenser according to the instructions in this operator manual for the
delivery of drinks. The manufacturer is not liable for any damage or injury resulting from improper
use of the dispenser or from non-compliance with the procedures described in this operator
manual.
• The installation, servicing, repair and programming of the machine may only be carried out by an
authorised and appropriately trained service technician assigned by your Catesse system supplier.
• Only use original spare parts for the operation of the dispenser.
• The operation, lling and cleaning of the dispenser may only be carried out by authorised and
trained personnel.
• The dispenser is not suitable for outdoor use.
• The dispenser must be installed where it can be supervised by trained personnel.
2.6 Refrigeration system information
• Do not use mechanical devices or other means to accelerate the defrosting process, other than those
recommended by the manufacturer.
• Do not damage the refrigerant circuit.
• Do not use electrical appliances inside the food storage compartments of the appliance, unless
they are of the type recommended by the manufacturer.
• Do not store explosive substances such as aerosol cans with a ammable propellant in this appliance.
• The appliance contains hydrocarbons in the cooling unit. Only qualied personnel may perform
maintenance or recharging of the refrigerant circuit.
• Do not put ammable products or items that are wet with ammable products inside the
appliance. Do not store ammable gas and liquid in the appliance.
• Do not touch the compressor or the condenser, THEY GET HOT!
• If damage occurs to the refrigerant circuit, make sure there are no ames or other sources of
ignition in the room. Ventilate the room to prevent re.

13
2- SAFETY INSTRUCTIONS
QUANTUM TOUCH
Disposal of the machine should be in accordance with regional disposal regulations.
The machine is subject to the Waste Electrical and Electronic Equipment Directive (WEEE/EU directive)
and can not be mixed with normal domestic waste.
Do not release the compressed refrigerant into the atmosphere without authorization, reclamation
by an authorized person may be required. If refrigerator gas reclamation is required, this must be
done by a licensed, qualied individual.
Please observe that the CAFITESSE QUANTUM TOUCH contains components that are subject to wear
by liquids through normal usage even if the machine is maintained under the stipulated service
procedures. This particularly includes mechanical components and parts that are in contact
with hot water by liquids, such as hoses, seals, valves etc.
Defects caused by natural wear by liquids, are deemed not to be subject to warranty
or guarantee. Defective parts should however always be replaced by an authorized service
technician, trained by the manufacturer.
2.8 Disposing of the Packaging Material
2.9 Disposal of the machine
2.7 Replacement of Worn Parts
Warning
Warning
The packaging is made from various recyclable materials. It is recommended that
the packaging material is retained for future transport.
If you wish to dispose of the packaging material after installation, please recycle
or dispose of materials in an environmental manner.
Defects caused by natural wear by liquids, are deemed not to be subject to warranty
or guarantee.

2- SAFETY INSTRUCTIONS
14 QUANTUM TOUCH
2.12 Cleaning the dispenser

DO NOT SPRAY OR SPLASH THE DISPENSER WITH WATER. DO NOT USE A
WATER JET FOR CLEANING. NEVER IMMERSE THE DISPENSER IN WATER.
 
Danger
NEVER TILT THE DISPENSER TO CLEAN BEHIND OR BELOW IT.
AVOID SCALDING! THE BOILER CONTAINS VERY HOT WATER THAT CAN SPILL
OUT IF YOU TILT OR MOVE THE DISPENSER.
Clean the dispenser regularly
1. Clean the surface around the dispenser.
2. Wash your hands before touching the dispenser or a product pack.
3. Clean the dispenser according to the instructions in the operator manual (see chapter "Cleaning
the dispenser").
4. During cleaning, check the "Best before" and "Expiry" dates on the product pack in the dispenser.
If the "Best before" or "Expiry" date is expired, replace the product pack.
5. Schedule cleaning activities and record them.
Caution
Clean all dispenser parts that come into contact with the product with a cleaning
agent. Only use cleaning agents recommended by the food industry and your
Catesse system supplier. For safe handling, dosing and use of cleaning agents,
follow the instructions on the label of the cleaning agent.
The servicing, repair and programming of the dispenser may only be carried out by authorised and
appropriately trained service technicians assigned by your Catesse system supplier.
2.11 Servicing the dispenser
Warning
If the mains cable of the dispenser is damaged, switch the dispenser o and
contact your Catesse system supplier to have the mains cable replaced.

15
2- SAFETY INSTRUCTIONS
QUANTUM TOUCH
2.13 Food safety instructions (HACCP)
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee latte
coffee latte coffee
latte coffee
coffee latte
latte coffee
coffee latte
latte coffee
coffee latte
latte coffee
coffee latte
latte coffee
coffee latte
latte coffee
coffee latte
latte coffee
coffee latte
1. Store the product packs according to the
description on the packaging.
2. Please note the "Best before" date
printed on the packaging. Always use the
product packs according to the "rst in
-rst out" principle (product packs stored
rst must be used rst). Do not use a
product pack if the "Best before" date has
expired.
As the operator of the dispenser, you are responsible for its safe and hygienic operation. Please
comply therefore with the following instructions in order to meet the food safety standards.
Storage of product packs
NOTE:
When the product pack is open, ensure that no liquid spills out onto clothing, the oor
or other equipment.
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3- TRANSPORTATION AND STORAGE
16 QUANTUM TOUCH
3- TRANSPORTATION AND STORAGE
Recycle the carton and all packing materials.
Warning
Caution


 
Danger
Do not tilt the machine during transportation.
Do not stack several machines on top of each other.
Keep packaging materials away from children.
Do not put any other objects on the machine.
Do not expose the machine to any jolts or vibrations while it is being transported.
The dispenser may not be subject to frost during operation, storage or transport.
Always store and transport the dispenser in the original packaging.
Before storing or transporting the dispenser:
• Place the product packs in the refrigerator.
• Clean the dispenser.
• Contact your Catesse system supplier so that an authorised and trained service technician
can drain the water from the boiler and protect the dispenser against frost damage.
If you suspect there is frost damage following storage or transport, contact your Catesse
system supplier to have the dispenser checked and a function test implemented.
Operate and store the machine only at temperatures between +1 °C and +34°C.
Operate and store the machine only at a humidity of 10 % to 80 %.
Always keep the machine dry and free from dust.

17
4- TECHNICAL SPECIFICATIONS
QUANTUM TOUCH
4- TECHNICAL SPECIFICATIONS
4.1 Specications
Facts Description
Weight 40 Kg (Empty)
50 Kg (Operational with lled water tank)
Cup Defaults for coee: S=100ml, M = 125ml, L = 180ml
Pot Defaults for coee: S=700ml, M = 900ml, L = 1200ml
Power supply 230V, 50/60Hz
Power consumption 3.15kW - 230V
Capacity 340 cups per hour (±43L per hour)
Power conguration: 230V 16A
Storage and operating
environment
Temperature: 5 - 32ºC
Humidity: 10% - 90%
Cooling compartment Capacity: 2 x 2L/1.25L packs
Temperature : 2ºC – 5ºC
Boiler Volume: 10L
Temperature: Adjustable from 60 – 96.5 ºC
Standard water connection 1/2” or 3/8” supply line with 3/4” BSP connection,
potable water supply line with stop valve.
Dynamic water pressure Min.: 0.08 MPa at 10L/min
Static water Pressure Max: 1.0 MPa
Refrigerant 0.016 kg of R600a

4- TECHNICAL SPECIFICATIONS
18 QUANTUM TOUCH
• A = 69 cm
• B = 29 cm
• C = 26 cm
• D = 12 cm
• E = 8.6 cm
• F = 91 cm
• G = 54 cm
• H = 62 cm
• I = 28 cm
4.2 Dimensions - Q100
A
B
C
D
E
F
G
G
H
I

19
4- TECHNICAL SPECIFICATIONS
QUANTUM TOUCH
L
4.3 Dimensions - Q200
A
B
C
D
E
F
G
G
H
I
J
K
• A = 69 cm
• B = 29 cm
• C = 11 cm
• D = 12 cm
• E = 8.6 cm
• F = 92 cm
• G = 54 cm
• H = 62 cm
• I = 13.5 cm
• J = 4.5 cm
• K = 9 cm
• L = 28 cm

4- TECHNICAL SPECIFICATIONS
20 QUANTUM TOUCH
4.4 Dimensions - Q300
A
B
C
D
E
F
G
G
H
• A = 69 cm
• B = 29 cm
• C = 26 cm
• D = 12 cm
• E = 8.6 cm
• F = 91 cm
• G = 54 cm
• H = 62 cm
• I = 28 cm
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