JDE EXCELLENCE COMPACT User manual

EXCELLENCE COMPACT
User Manual
Date: 2016-03-29

2User manual
Content
1- Safety instructions .......................................................................................................................................3
2- Technical specifications...............................................................................................................................6
2.1 Specifications..................................................................................................................................................................................... 6
2.2 Dimensions......................................................................................................................................................................................... 7
3- Part overview description ...........................................................................................................................8
3.1 Front view ........................................................................................................................................................................................... 8
3.2 Interior view ....................................................................................................................................................................................... 8
3.3 Button functions............................................................................................................................................................................... 9
3.4 Display overview .............................................................................................................................................................................. 9
4- Dispenser start up & storage.....................................................................................................................10
4.1 Dispenser start-up..........................................................................................................................................................................10
4.2 Dispenser storage ..........................................................................................................................................................................10
5- Ingredient pack handling ..........................................................................................................................11
6- Daily operation...........................................................................................................................................12
6.1 Dispensing a cup of coffee or hot water................................................................................................................................12
6.2 Dispensing a pot of coffee..........................................................................................................................................................12
6.3 Drink delivery with pre-selections ...........................................................................................................................................13
6.4 Ingredient pack replacement ....................................................................................................................................................14
7- Cleaning ......................................................................................................................................................15
7.1 Navigation buttons........................................................................................................................................................................15
7.2 Cleaning procedures.....................................................................................................................................................................15
7.3 Exterior cleaning.............................................................................................................................................................................15
7.4 Flushing .............................................................................................................................................................................................16
7.5 Cleaning the doser openings.....................................................................................................................................................17
7.6 Removing and cleaning the mixing tray................................................................................................................................17
7.7 Disassembling the mixing system ...........................................................................................................................................18
7.8 Cleaning the mixing system parts............................................................................................................................................19
7.9 Reassemble mixing system ........................................................................................................................................................19
7.10 Replacing product packs and flushing the outlets.........................................................................................................20
7.11 Cleaning the foam air filter.......................................................................................................................................................21
7.12 Cleaning the water tank............................................................................................................................................................22
8- Troubleshooting.........................................................................................................................................23

3User manual
1- Safety instructions
The following general safety precautions apply to the operation and maintenance of the machine and must
always be observed. Non-compliance with these instructions or any other safety precautions mentioned
in this manual could impair the machine’s safety features and lead to potentially dangerous situations and
machine damage for which the manufacturer cannot be held responsible.
Installation, service and programming of the dispenser is restricted to authorized and trained service
technicians.
Hazard intensity levels-
There are three different levels of hazard intensity, identified by the signal words DANGER, WARNING and
CAUTION. Observe these statements to ensure safety and prevent injury and product damage.
The level of hazard is determined by the following definitions:
Caution:
Alerts against unsafe practices. Observe these warnings to ensure food safety, to prevent minor
personal injury, and/or damage to the dispenser.
Warning:
Indicates a potentially hazardous situation which, if not avoided, could result in serious injury or even
death.
Danger:
INDICATES AN IMMINENTLY HAZARDOUS SITUATION WHICH, IF NOT AVOIDED, WILL RESULT
IN SERIOUS INJURY OR EVEN DEATH.
Note:
Gives additional information which may be helpful during the service procedures or operation of the
dispenser.
i
1.1 Introduction
1.2 General
• Operation, filling and cleaning of the dispenser is restricted to authorized and trained persons. Take care
that new staff reads the operator manual carefully before operating the dispenser, and understands the
safety and hygiene aspects involved. For quick reference a printed cleaning instruction label or quick
reference guide is included.
• You may only use the dispenser according to the instructions in this operator manual for the delivery
of drinks. The manufacturer is not liable for any damage or injury resulting from improper use of the
dispenser or from non-compliance with the procedures described in this operator manual.
• This dispenser can be used by children aged 8 years and above and persons with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, if they have been given supervision
or instruction concerning use of the appliance in a safe way and understand the hazards involved.
• Children should be supervised to ensure they do not play with the dispenser.
• Cleaning and user maintenance shall not be made by children.
• Installation, relocation (fixed water/drain version), service and programming of the dispenser is restricted
to authorized service technicians. The service area is restricted to persons having knowledge and practical

4User manual
experience of the appliance; in particular as far as safety and hygiene are concerned.
• This dispenser is not suitable for installation where a pressure washer may be used.
• This dispenser must not be cleaned by a pressure washer.
• This dispenser is not suitable for outdoor use.
• Protect the dispenser against running water, splashes, spray or steam, heat and heavy dust.
• The liquids delivered by the dispenser are hot!
• Avoid scalding!
• Keep hands and other body parts away from the dispenser while drinks are being dispensed and during
the rinsing program.
• Do not place cups, pots, or containers filled with hot liquids on top of the dispenser.
• There is a risk of being scalded if the cups/pots/containers fall over, take care when handling them.
• Keep sufficient space around the dispenser to get away easily in case of hot liquid splashes.
• Never touch the power supply or power supply plug when your hands and/or the power cord or plug are
wet.
• If the power cord of the dispenser is damaged, unplug the power cord and contact your system supplier
for replacement.
• The dispenser is designed for indoor installation on a stable flat surface such as a table or a counter. Shield
the dispenser from direct sunlight, frost and rain.
• Make sure that there is sufficient space around the dispenser for ventilation, and the front/back/sides are
accessible for service.
• Only use water hoses and connections in compliance with local regulations.
• Connect the dispenser to the drinking water line in compliance with local regulations. In case of cold
drink options, test the quality of the water supply to ensure delivery of safe cold drinks according to local
regulations.
• When connected to a wall outlet power supply, use a grounded safety plug socket in compliance with
local regulations. Ensure that the electric circuit is protected by means of a ground fault current safety
switch and that the power supply plug remains accessible after installation.
• Always store and transport the dispenser in the original packaging.
• Before storing or transporting the dispenser, remove the product packs and place them in a refrigerator,
and empty powdered product container and clean (if so equipped)
• Do not leave product packs in the dispenser if you plan to store the machine.
• Clean the dispenser.
• Contact your supplier so that an authorized and trained service technician can drain the water from the
boiler and protect the dispenser against freezing damage.
Caution:
The dispenser must not be subjected to freezing temperatures during operation, storage or
transport.
1.3 Transport and storage
1- Safety instruction

5User manual
1- Safety instructions
FCC Warning:
This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
1) this device may not cause harmful interference, and 2) this device must accept any interference received,
including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
IC Note:
This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two
conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired operation of
the device.
Information IC:
Cet appareil est conforme aux CNR exemptes de licence d’Industrie Canada . Son fonctionnement est soumis
aux deux conditions suivantes :
( 1 ) Ce dispositif ne peut causer d’interférences ; et
( 2 ) Ce dispositif doit accepter toute interférence , y compris les interférences qui peuvent causer un mauvais
fonctionnement de l’appareil.
1.4 FCC and IC information

6User manual
2- Technical specications
2.1 Specications
Facts Description
Weight 48.5 lbs. (Empty) - 52.9 lbs. (Operational)
Cup Volume: Factory setting = 4.2 fl. oz. adjustable ±10%
Pot
Factory Setting = 30.4 fl oz adjustable ±10%
Dispensing time: 110 seconds ±10%
Max height: 6.3 in.
Interval between pots 160 seconds (120 V)
Power supply 120V - 60 Hz
Power consumption 1.5 kWh
Capacity 4.9 gal. per hour
Storage and operating environment Temperature: 34ºF – 90ºF
Humidity: Up to 80%
Cooling compartment Capacity: 2 x 1.25L packs
Temperature : 35.6ºF – 41ºF
Canister capacity
Chocolate: 2.81 lbs
Topping: 1.68 lbs
Tea: 1.41 lbs
Sugar: 2.96 lbs
Instant coffee: 1.53 lbs
Boiler Volume: 40.5 fl oz
Temperature: Adjustable from 181.4–206.6 ºF
Standard water connection 1/2” or 3/8” supply line with 3/4” BSP connection,
potable water supply line with stop valve.
Dynamic water pressure 11.6 psi at 2.6 USgal/min
Static water Pressure 145 psi
Maximum noise level < 49 dB(A)

7User manual
2- Technical specications
2.2 Dimensions
Position Description Inches
A Dispenser height 22
B Dispenser height 21.5
C Dispenser width 15
D Dispenser depth 16
E Dispenser height with door open 29.3
F Dispenser depth with door open 19.7
G Clearance with drip tray in place 4
H Clearance with drip tray removed 6.3
I Distance from top of dispenser to front of open door 7.3
A
C
B
D
E
F
G
I
H

8User manual
3- Part overview description
3.1 Front view
Drink buttons
Display
Removable ventilation
cover
Air ventilation
Air ventilation
Main power socket
Water connection 3/4” BSP
Hot water outlet
Drink outlets
Cup tray
Drip tray
3.2 Interior view
Standby /
Lock dispenser button
Dispenser door
Cooling compartment
Ingredient canister
Mixing bowl
Fluid treatment panel
Mixing tray

9User manual
08008.0.0
SUN MON TUE WED THU FRI SAT
OPERATOR MODE
SERVICE MODE
DECALC ECO
Stop
Hot Water
Cold Water
Mild Coffee
Strength Cupsize
3- Part overview description
3.3 Button functions
Pre-selection buttons
STOP (Back) button
USB key port
(for service personal)
Operator Mode: (up)
Operator Mode: (down)
Operator Mode: (enter)
Strength button
3.4 Display overview
64 5
1
7 8 11109
12
13
1817
B CA
1615
14
2
3
POS Description
1
Operator/service mode
The USB operator / service stick is inserted or WBSD
is connected
2 Descaling is needed
3 Energy saving mode is activated
4 Product pack left is empty
5 Product pack right is empty
6 Logo
7 Date
8 Low temperature, boiler is heating up
9Lock symbol
The dispenser is locked and cannot dispense drinks
10 Delivery blocked
The dispenser is locked and cannot dispense drinks
11 Replace the water filter
POS Description
12 Internal water tank is empty, refill the tank
13 The dispenser needs to be cleaned
14
Message bar
Line messages are displayed to guide you through
the cleaning, programming steps, or in case of errors
15 Volume strength
Mild, regular or strong drink to be dispensed
16
The preselection buttons can be arranged in
different combinations and have different functions
depending on the machine’s configuration.
- If A+B is lit, volume, small, normal or large drink
- If B+C is lit, add extra sugar (3 steps)
- If only B is lit, add extra instant topping / milk (3
steps)
17 Info-field
Displays cooling compartment temp, time, etc.
18 Payment is enabled.
Note:
Some options are not available in all markets.
i

10User manual
4- Dispenser start up & storage
4.1 Dispenser start-up
4.2 Dispenser storage
A
A
B
BD
C
• Place the machine on a flat horizontal surface designed to support the operational weight of the machine.
• Connect the water inlet hose (A to A), and then open the water tap/filter (B to B). Check for leaks.
• Connect the power cord (C to C), and insert the power plug in the wall socket (D to D), the machine will
start automatically, fill up and heat the boiler, and begin to cool the cooling compartment. Drink delivery
will be blocked until the water in the boiler has reached the correct temperature.
Take the following preparations when the dispenser will not to be used for a long period (e.g.- holidays):
• Remove the product packs and check the expiry date, if they will soon expire they should be disposed of.
• Store opened product packs in a refrigerator until you switch the dispenser back on again. If the expiry
date has passed, the packs should be disposed of.
• Empty powder ingredients and clean the mixer components.
• Clean and flush the dispenser.
• Disconnect the power plug from the socket.
• Close the water tap.
Note:
It may take 24 hours or more for the cooling compartment to cool down completely.
Note:
If the dispenser has been shut down for a longer period, the date and time must be reset so the
programmed cleaning cycles and eco settings are reactivated.
i
i
D
C

11User manual
5- Ingredient pack handling
Note:
• Always observe basic and
personal hygiene, wash
hands before handling
ingredient packs.
• Use only food-grade
cleaning agents for the
drink dispenser. Clean the
dispenser’s exterior parts
with a soft, clean, damp
cloth.
• Use only fresh drinking
water.
• Wash hands first, shake pack
at least 10 times, remove
plastic film.
• Take dosing tube out of pack.
• Red ring on dosing tube
must cover red circle on
outside of pack, check that
dosing tube is straight and
correcly positioned.
• Pull perforated strip back
from pack.
• Pull dosing tube towards red
ring on pack.
• Reverse pack and place pack
in dispenser.
i

12User manual
6- Daily operation
6.1 Dispensing a cup of coffee or hot water
6.2 Dispensing a pot of coffee
• Place a cup on the drip tray under the middle outlet for a coffee
(A) or under the left outlet for hot water (B).
• Press the desired drink button.
Warning:
The drinks dispensed are hot! Avoid scalding!
Keep hands and other body parts away from the
dispenser while drinks are being delivered.
Never leave children unsupervised near the dispenser.
When programmed for portioned flow, the machine will
dispense coffee or hot water from one or the other of the outlets,
depending on drink selection, and stops automatically after one
cup has been dispensed.
When programmed for free flow, simply press and hold the coffee
or hot water button until the machine has dispensed the desired
amount of coffee or hot water.
Press the STOP button at any time to cancel drink delivery.
• Place a pot under the middle (coffee) outlet and press the pot
button.
Warning:
The drinks dispensed are hot! Avoid scalding!
Keep hands and other body parts away from the
dispenser while drinks are being delivered.
Never leave children unsupervised near the dispenser.
The machine will dispense coffee continuously from the middle
outlet and stop when the preset amount has been delivered.
Press the STOP button at any time to cancel drink delivery.
You can also press the STOP button if you want to dispense any
amount less than the preset amount.
Your supplier can change the standard pot volume setting on
request.
AB
(some options not available in all markets)

13User manual
6- Daily operation
6.3 Drink delivery with pre-selections
Strength pre-selection
Volume pre-selection example
Your dispenser supports pre-selection options. The service technician may activate pre-selection options
during installation. When the pre-selection button is pressed, the following pre-selections can be activated.
• Strength (mild, regular or strong drinks)
• Volume (small, regular or large drinks)
• Add extra sugar (3 steps)
• Add extra milk (3 steps)
• Place your cup.
• Press the pre-selection STRENGTH button until you reach your
desired setting. The bean icon will change between mild (one
bean, regular (two beans) and strong (three beans).
• Press the desired drink button. Your drink will be delivered with
the selected strength.
• Place your cup.
• Press the pre-selection VOLUME button until you reach your
desired setting. The cup icon will increase incrementally from
small to medium to large.
• Press the desired drink button. Your drink will be delivered with
the selected volume.
Note:
Only one dose of extra sugar or milk can be added at a time. If you press a pre-selection button, but
do not press the delivery button, the machine will return to normal dispensing after a few seconds.
Note:
If the icon A+B is lit the pre-selection button is set for “volume”.
If B+C is lit the pre-selection button is set for “extra sugar”.
If only B is lit the pre-selection button is set for “extra milk”.
i
i
Stop
Hot Water
Cold Water
Mild Coffee
Strength Cupsize
Stop
Hot Water
Cold Water
Mild Coffee
Strength Cupsize
A B C
(some options not available in all markets)

14User manual
6- Daily operation
6.4 Ingredient pack replacement
The display shows an icon when an ingredient pack is empty on
either side (in the image shown the left pack is empty).
Follow the instructions below to replace a product pack.
1. Open the machine door to access the cooling
compartment and ingredient packs.
2. Remove the empty ingredient pack and replace
with a new one (refer to Ingredient pack handling
- Section 5). Close the door when finished and
the machine will automatically return to normal
dispensing functions.
Caution:
Never use a frozen or damaged product pack. Do not use
a product pack if the “Best before” date has expired.

15User manual
7- Cleaning
7.1 Navigation buttons
7.2 Cleaning procedures
7.3 Exterior cleaning
Stop
Hot Water
Cold Water
Mild Coffee
Strength Cupsize
A
B
C
D
A
B
C
D
In operator and cleaning mode, 4 buttons are used to enter
the cleaning mode and navigate the menus.
Stop = BACK
Drink button top right = UP
Drink button middle right = DOWN
Drink button bottom right = ENTER
There are two different cleaning programs:
•“Flushing” the drink outlets.
•“Cleaning” the cooling compartment and the drink outlets.
Your Service provider can select the weekdays for “Flushing”
and “Cleaning” programs in the operator menu under
CLEANING DAYS.
Caution:
It is mandatory to run the “Flushing” program at least
once a week to guarantee food safety.
Fig.1 Fig.2
When to clean the dispenser
Run the cleaning program when the cleaning icon appears in the display (See Fig.1).
If the dispenser is not cleaned and/or flushed within 24 hours, the drink delivery will be blocked and the
delivery blocked icon will appear in the display (See Fig.2).
The cleaning program must run to completion before the machine will resume drink delivery.
iNote:
It is advised to clean the exterior of the dispenser daily.
To prevent accidentally dispensing drinks while cleaning
the areas around the buttons you can lock the drink
dispensing features by opening the door and pressing
the “Standby” button. Afterward, press “Standby” again
to return to normal dispensing functions.
1. Remove the drip tray and empty it if needed (Fig.3), clean
the drip tray with a cloth or brush under warm running
water.
2. Clean the exterior of the dispenser with a damp, clean cloth.
Caution:
Do not use abrasive cleaners or abrasive cloths, sponges,
pads, brushes, or cleaning agents on the exterior of
machine.
Fig.3

16User manual
7- Cleaning
7.4 Flushing
+B
A
A+B:
2-3
sec
3L
ENTER
Hot
liquids!
iNote:
You can flush the dispenser at any time by using the
procedure described below.
1. Press and hold STOP (A) and ENTER (B) buttons for 2-3
seconds to enter the cleaning mode (See Fig.1).
2. The display will show FLUSHING, press ENTER to continue.
Follow the instructions on the display:
PLACE FLUSH BIN MIN 1L PRESS ENTER WHEN DONE
3. Remove the drip tray and place a 3 liter / 3 quart container
(See Fig.2) under the drink outlets, then press ENTER (See
Fig.3).
Follow the instructions on the display:
PRESS ENTER TO FLUSH
4. Press ENTER to begin flushing all the drink outlets (See
Fig.4). CAUTION HOT LIQUIDS will shown on the display.
When flushing is finished, replace the drip tray.
The dispenser is now ready for normal dispensing again.
Warning:
The drinks dispensed are hot! Avoid scalding! Keep hands
and other body parts away from the dispenser during the
flushing process. Never let children perform the cleaning
procedures.
Fig.1
Fig.2
Fig.3
Fig.4

17User manual
7- Cleaning
7.5 Cleaning the doser openings
7.6 Removing and cleaning the mixing tray
1. Press and hold STOP (A) and ENTER (B) buttons for 2-3
seconds to enter the cleaning mode (See Fig.1).
2. The display will show FLUSHING, press UP or DOWN
until the display shows CLEANING, then press ENTER to
continue. Follow the instructions on the display:
REMOVE ALL PRODUCT PACKS
3. Open the dispenser door.
4. Remove the product packs (See Fig.2).
5. When all packs have been removed the display will
automatically continue and the display will show:
CLEAN COOLING BOX PRESS ENTER WHEN DONE
6. Clean the doser opening with a brush and the interior of the
cooling compartment with a clean, damp cloth (See Fig.3)
and dry with a clean cloth or paper towel before replacing.
Fig.4
Fig.5
+B
A
A+B:
2-3
sec
Fig.1
Fig.2
Fig.3
A
B
C
1. Press ENTER, the display will show:
REMOVE AND CLEAN MIXING TRAY SYSTEM
2. Follow the three steps below: (See Fig.4)
A. Open the fluid treatment panel. There will be one audible
beep.
B. Remove the outlet tube.
C. Pull the mixing tray straight out. There will be a another
audible beep.
iNote:
To save dispensing time, it is recommended to use the
included service kit, which contains a clean mixing tray.
Then, the dirty parts can be cleaned and exchanged next
time the mixing tray is cleaned.
3. Place the mixing tray in a bin with locally approved
food-grade cleaning agent and hot water and soak for
approximately 15 minutes. (See Fig.5) Rinse with clean water
before replacing.
iNote:
Comply with the safety instructions and cleaning
instructions on the cleaning agent packaging.
The mixing tray can also be washed in a dishwasher.

18User manual
Fig.6
7- Cleaning
7.7 Disassembling the mixing system
4. The display will now show: REINSTALL WJM SYSTEM,
slide the mixing tray into its original position (there will be
two audible beeps when it is installed correctly), connect
the outlet tube, and close the fluid treatment panel
(there will be two more audible beeps). The machine will
automatically continue to next step. (See fig.6)
iNote:
There is a sensor that detects if the mixing tray is in
the correct position. It is not possible to continue the
cleaning process until the mixing tray is installed in the
correct position.
1
1
1
1
2
2
3
2
2
3
Lock Unlock
Remove
A
If the machine is fitted with the instant coffee option the display will show: CLEAN MIXING SYSTEM
PRESS ENTER WHEN DONE . If the machine doesn’t have the instant option, skip this step.
To remove and clean the mixer bowl, follow the steps below:
Fig.7 - Open or remove the fluid
treatment panel, pull the outlet
tube off of the mixer bowl.
Fig.10 - Use the included tool to
remove the whipper. Place the tool
behind the whipper (1). Gently
push inward on tool handle to
release the whipper (2). Pull the
whipper straight out (3).
Fig.8 - Turn the mounting plate
level counter-clockwise to the
unlock/release position(A).
Fig.11 Rotate the mounting plate
counter-clockwise beyond the
“Remove” position until it stops
turning (1). Pull the plate straight
out (2).
Fig.9 - Remove the mixer bowl by
pulling it straight out.
Fig.12 Remove the steam trap filter
and its cover.