JNY Safetycare Safety Care Watch User manual

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 1
Safety Care Watch User guide
Contents
Your Device .............................................................................................................. 2
To Turn the Device on:.............................................................................................. 2
To Turn the Device off: ............................................................................................. 2
Charging the battery:................................................................................................ 3
Acquiring the watch Location ................................................................................... 3
Product Features ...................................................................................................... 4
Emergencies/ Phone Calls......................................................................................... 5
Calling any of the emergency contacts ..................................................................... 6
Hanging Up............................................................................................................... 6
Receiving Calls .......................................................................................................... 6
Testing your Device .................................................................................................. 7
Performing the Test.................................................................................................. 7
Fall Detection ........................................................................................................... 8
Testing the Fall Detection......................................................................................... 9
Useful Codes........................................................................................................... 10
Troubleshooting ..................................................................................................... 11
Limitations.............................................................................................................. 12
Safety Information ................................................................................................. 12
Legal Disclaimer...................................................................................................... 13
Warranty ................................................................................................................ 14
Return / Refund Policy - 14 Day Guarantee ............................................................ 14

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 2
Your Device
Your device comes with automa�c fall detec�on, whitelis�ng which blocks unknown
callers, and automa�c answering turned on.
To Turn the Device on:
Press and hold the SOS button (see illustration above) for 3 seconds. The “Welcome”
screen should appear.
The Safety Care Watch will automatically switch on when placed into the charging
cradle. The words “GSM Init Now” will appear on the screen until it’s finished
powering on.
To Turn the Device off:
Briefly press the SOS button to activate the screen. While the LED screen is on:
•Tap (not hold) the SOS button briefly.
•Swipe right to the Settings tab and tap it.
•Scroll down to the System settings and tap it.
•Scroll down to Power off and tap it.
Charging Points
Speaker
SOS Button
Microphone

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 3
Charging the battery:
Connect the smaller end of the charging cable to the port at the back of the cradle
and the larger end of the charging cable to the Power Adapter.
Lie the Safety Care Watch flat onto the cradle with the SOS button facing away from
the cable. The screen will show the battery percentage and a voice prompt will
announce its charging.
Acquiring the watch Location
To know where the device is, text loc to the watch phone number. It will
automatically respond with a link to Google Maps.
Example return texts will read:
Now Loc Time: mm/dd/yyyy Time: (24 hour time)
Speed: km/h,
Altitude: (meters above sea level),
Battery Level: %
maps.google.com/maps?q=xxx
(Current Location)
GPS Last Known Loc Time: mm/dd/yyyy Time: (24 hour time)
Battery Level: % smart-locator/com/web/geolocation/wg/xxx
(Last Known Location)
This is sometimes given when the device is indoors or in areas with poor GPS signal).

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 4
Product Features
One Touch Operation
Press and hold the SOS button (for 2-3 seconds) until the
voice prompt begins. The same button also cancels an alert,
cancels fall detection, turns the screen on, and turns the
device on.
Fall detection
A voice prompt announces that a fall has been detected and
how to cancel the alarm.
Unless cancelled, the emergency contacts are then notified.
Cancelling the SOS/Fall
Alert
Cancel with a short press of the SOS button. The device will
announce that fall detection has been cancelled.
GPS Location
Shows your location to your contacts using Google Maps.
Auto Answer
Incoming calls are automatically answered (the default). The
User can manually answer by pressing the green button on
the screen when the call is coming in. To turn off automatic
answering, call 0416000194 and request this change for you.
Voice Prompts in any
Language
Clear, audible voice prompts announce what the Safety Care
Watch is doing and what the User can or should do.
Showerproof
Pat dry with a towel after the shower to maximise longevity.
4G
The watch works indoors and outside, wherever a mobile
phone works.
Speed-dial up to 10
Contacts
While the screen is displayed, swipe the screen from right to
left until “Contact” appears, then tap it.
Note that the name of the first contact is displayed. Swipe
from right to left until the contact you want to call is shown.
Tap the screen to call that one contact.
Battery Charging
Indicator
When placed in the cradle, the device will verbally announce
it is charging as well as indicate it on the screen.

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 5
Emergencies/ Phone Calls
In an emergency:
1. Press and hold the SOS button until it vibrates. A voice prompt will then
announce the activation.
2.
A call will be made to Contact Number 1 and all relevant emergency
contacts will receive an SMS.
3.
The emergency contact must answer within 10 seconds.
4.
After the call is connected, confirm both parties can hear each other.
5.
Either party can end the call but when testing, the watch user should hang
up by pressing the red phone icon.
6.
After the call, the Safety Care Watch will announce a reminder to press
the SOS button which will end the SOS sequence, meaning that no more
emergency contacts will be called.
Notes:
• All relevant emergency contacts will receive an SMS.
• Those who are not Contact Number 1 and do not receive a call within a
few minutes, do not worry because someone else has answered the call
and is handling the emergency.
• The Safety Care Watch is set to auto-answer, so you do not need to press
anything to receive the call.
SOS Button

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 6
Calling any of the emergency contacts
•Tap (not hold) the SOS button briefly.
•Swipe right to the Contacts tab and tap it.
•Swipe right until the contact you wish to call is on the screen.
•Tap the screen to begin calling that contact.
Hanging Up
If you want to end the phone call at any time, the watch user can hang up by
pressing the red phone icon on the screen.
Either party can end the call.
Important Tip: It is vital that every call be hung up by either the user or the contact
to avoid additional call charges.
Receiving Calls
Calls can be received on your Safety Care Watch from any of your contacts. It will
ring once then automatically answer.

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 7
Testing your Device
BEFORE YOU TEST
The Safety Care Watch has been programmed and is ready to use. Please
read the instructions to become familiar with the unit.
It is recommended to test the watch every 1-3months.
Performing the Test
1. Inform contacts of the test.
2.
Press and hold the SOS button until it vibrates. A voice prompt will then
announce the activation.
3.
A call will be made to Contact Number 1 and all relevant emergency
contacts will receive an SMS.
4.
The emergency contact must answer within 10 seconds.
5.
After the call is connected, confirm both parties can hear each other.
6.
Either party can end the call but when testing, the watch user should hang
up by pressing the red phone icon.
7.
After the call, the watch will announce a reminder to press the SOS button
which will end the SOS sequence, meaning that no more emergency
contacts will be called.

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 8
Fall Detection
Automatic fall detection will activate based on the watch acceleration from point A
to point B. Generally, the device needs to drop at least 100cm to activate.
Since the Safety Care Watch is worn on the wrist and one’s hand may move at a
different speed from the rest of the body during a fall, automatic fall detection may
not activate. Pendants worn on a lanyard or belt pouch are more likely to activate in
the event of a fall.
If the Safety Care Watch senses that the User may have fallen, it will announce: “A
fall has been detected. Cancel by briefly pressing the SOS button.” Unless cancelled,
the emergency contacts (or the Monitoring Company) are then notified. The voice
prompt heard after cancelling the Fall Detections is “Your alarm has been cancelled”.
DO NOT throw the device.
It is NOT recommended to test the fall alert function when the device is worn. If fall
detection is on and you want to hear what happens when a fall alert is triggered,
hold the device at CHEST HEIGHT over a soft surface (e.g., a carpeted area) and drop
it. The voice prompt will be heard after a brief delay.
Most of the time, when someone falls, they remain conscious. If you experience a
fall, when possible, press and hold the SOS button to be assured that someone is
notified.
Fall detection is particularly useful for those prone to blackouts or epileptic seizures.
It’s easy to turn fall detection off or on. Call us and we’ll make the change for you.
NOTE: Fall detection is NOT 100% accurate; false alarms may occur. It’s also
possible that a fall may not be detected.

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 9
Testing the Fall Detection
BEFORE YOU TEST
The Safety Care Watch has been programmed and is ready to use. Please
read the instructions to become familiar with the unit.
It is recommended to test the watch every 1-3months.
1. Inform contacts of the test.
2. Drop the watch from chest height over a soft area. It will announce that a fall
has been detected.
3. Cancel with a short press of the SOS button. The device will announce that fall
detection has been cancelled.
OR FOR FULL FALL DETECTOR PROCEDURE REPEAT STEP 2 BUT DO NOT PRESS SOS
TO CANCEL.
1. Drop the watch from chest height over a soft area. It will announce that a fall
has been detected.
2.
A call will be made to Contact Number 1 and all relevant emergency
contacts will receive an SMS.
3.
The emergency contact must answer within 10 seconds.
4. After the call is connected, confirm both parties can hear each other.
5. Either party can end the call but when testing, the watch user should hang
up by pressing the red phone icon.
6.
After the call, the Safety Care Watch will announce a reminder to press the
SOS button which will end the SOS sequence, meaning that no more
emergency contacts will be called.
Notes:
• All relevant emergency contacts will receive an SMS.
• Those who are not Contact Number 1 and do not receive a call within a
few minutes, do not worry because someone else has answered the call
and is handling the emergency.
The watch is set to auto-answer, so you do not need to press anything to
receive the call.

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 10
Useful Codes
By sending the following ‘codes’ in a text message to the Safety Care Watch, you
can make the following changes or receive important information.
BEFORE YOU TEXT
CODE RESPONSE
LOCATING
DEVICE
Text loc
Click the link on the incoming text to open Google Maps and see the
user’s location.
An example return text will read:
Now Loc Time: mm/dd/yyyy Time: (24 hour time)
Speed: km/h,
Altitude: (meters above sea level),
Battery Level: %
maps.google.com/maps?q=xxx
(Current Location)
GPS Last Known Loc Time: mm/dd/yyyy Time: (24 hour time)
Battery Level: % smart-locator/com/web/geolocation/wg/xxx
(Last Known Location)
This is sometimes given when the device is indoors or in areas with
poor GPS signal.)

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 11
Troubleshooting
ISSUE
COMMONLY KNOWN
CAUSES
POTENTIAL
SOLUTIONS
GPS Location is
not accurate.
There are obstructions (e.g.,
roof, trees, clouds) between the
watch and the satellites.
The GPS may need more time to
acquire a fix on the satellites.
Under an open sky, turn the device
off and on. Wait 2 minutes.
Request the location a second time.
The Device does
not seem to be
charging.
Power may not be getting to the
cradle.
The unit may not have been put
into the cradle correctly.
If there is no charging symbol on the
screen, confirm power is on and the
SOS button is facing away from the
cable side. It should magnetically fit.
User fell but Fall
Detection did
not activate.
The watch’s fall detection
triggers only when certain
criteria of its sequential
algorithm is met.
It’s possible that the sensitivity of
fall detection requires an
adjustment. Call 0416000194 to
have this done.
However, be aware that regardless
of the sensitivity setting, not all falls
automatically trigger the alarm.
Fall Detection
was activated
by mistake.
The watch may trigger the fall
alert when it senses what may
have been a fall.
If the fall alert warning sound is
easily activated by accident, it’s
likely that a setting adjustment
is needed.
If fall detection prompts are heard,
briefly press the SOS buttons to stop
calls and the texts from being sent.

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Limitations
This JNY Safety Care Watch is reliant on the cell phone service provider’s network
coverage to make phone calls, to send SMS text messages and to transmit
information regarding GPS positioning. These services may vary between providers
and locations throughout the world. GPS location is often not available when the JNY
Safety Care Watch is inside a building. Also, outdoor location performance can
sometimes deliver inaccurate coordinates if the device is unable to get a fix on a
minimum number of satellites. The accuracy of GPS positioning is determined by the
availability of unobstructed line of sight to the available satellites.
It is highly recommended that the user periodically tests their unit every 1-3 months
by pressing and holding the SOS button. Warn contacts first. Unless using a JNY SIM it
is the user’s responsibility to assure that their phone service provider is notified
before their credit or debit card expires or if credit needs to be added to the SIM
card used in their JNY Safety Care Watch.
Your emergency contacts should be people who are available to assist you. Choose
your contacts carefully.
Safety Information
•It is NOT RECOMMENDED to wear the device while sleeping due to false SOS
activations.
•Switch off your watch when instructed to turn off all mobile phones on
commercial aircraft.
•Avoid using a damaged power cable. This may cause overheating or a
potential fire hazard.
•Never use any chemical or detergent to clean the watch. This may erode its
surface.
•To eliminate the risk of electric shock, do not touch the ends of the power
cable, charging plug or the metal parts on the inside of the charging cradle
with wet or damp hands.
•Avoid direct prolonged exposure to sunlight and high temperatures to negate
the potential of over-heating the battery, which may cause damage.

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 13
Legal Disclaimer
Operation of the JNY Safety Care Watch is the sole responsibility of the User. It is the
User’s exclusive responsibility to test all functions and ensure the equipment is in
good working condition. JNY Safety Care is not responsible for misuse or improper
operation of the unit. Before using, test the watch to determine the effectiveness of
the unit’s operation at the location(s) where it will be used. Failing to test the unit
may mean the user is at risk of not receiving necessary medical attention. The
information in this User Guide is not a substitute for advice from medical or health
professionals.
JNY Safety Care is not responsible for the reliability or quality of the cell phone
service where its products are used. It is the User’s sole responsibility to determine
where the Safety Care Watch will operate. It is understood by both User and
Purchaser that any signals transmitted are totally beyond the control of JNY Safety
Care. Such telecommunication systems and equipment are not owned, operated,
maintained, leased and are not controlled, inspected, or reviewed by JNY Safety
Care.
User and Purchaser both understand and acknowledge that the Safety Care Watch
requires AC power and Cell Phone Service. It is User’s responsibility to provide
electrical service for the Safety Care Watch to recharge and function.
Furthermore, JNY Safety Care cannot and will not be responsible for any injury, death
or property damage that results from telecommunication equipment not supplied by
JNY Safety Care that fails to transmit signals from the unit to User’s emergency
contacts.
JNY Safety Care neither warrants nor represents that the Safety Care Watch will
prevent any damage, injury, or loss to either person or property, or that the Safety
Care Watch will always provide the full protection for which it is intended. Both the
Purchaser and User fully understand and acknowledge that JNY Safety Care is not an
insurer, and that the User assumes any and all risk of loss or injury to the User’s
property or person. No representation or warranties express or implied are made by
JNY Safety Care other than those expressed herein.
JNY Safety Care warrants this product and all parts, thereof, only to the original
purchaser to be free from defective materials and workmanship from the date of the
original purchase for the period of one year. If your product is found to be defective
within the warranty period, JNY Safety Care will repair or replace defective parts with
new or rebuilt equivalents at no charge to the original owner. Parts used for
replacement are warrantied only for the remainder of the Warranty Period. If your

© 2023 JNY Safety Care. All rights reserved Safety Care Watch version 1 Page 14
product is found to be defective, please contact the business you purchased your
product from for warranty repair instructions.
JNY Safety Care and its distributors assume no responsibility for the variation in the
accuracy of data received and transmitted from the Safety Care Watch. Variation is
likely due to device location, specifically, its distance from cell towers and ability to
be detected by satellites. To the maximum extent permissible by applicable law, JNY
Safety Care and its distributors shall in no event be liable for any direct, indirect,
punitive, personal injury or death, incidental, special, consequential damages, or any
damages whatsoever including, without limitation, damages for loss of use arising
out of or in any way connected with the accuracy of the Safety Care Watch.
Warranty
The Safety Care Watch is warrantied for 1 year from the date of purchase when used
under normal conditions and appropriately cared for and maintained. At the
discretion of JNY Safety Care, repair or replacement may include new and/or
refurbished parts to at least the value of the replaced unit.
The warranty does not apply if there is:
•Damage to the recharge insertion point due to the charging cord being
forcibly and/or incorrectly inserted and/or recklessly removed.
•Damage caused by accident, abuse, misuse, flood, fire, earthquake.
•Evidence of device infiltration, such as unscrewing the device casing and
tampering with any internal electronics.
Use of the Safety Care Watch indicates that you have read, understood and you
agree to the conditions as stated in the Disclaimer & Warranty Policy.
Our goods and services come with guarantees that cannot be excluded under the
Australian Consumer Law. For major failures with the service, you are entitled to:
•Cancel your service contract with us; and
•A refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with
goods. If a failure with the goods or a service does not amount to a major failure,
you are entitled to have the failure rectified in a reasonable time. If this is not done
you are entitled to a refund for the goods and to cancel the contract for the service
and obtain a refund of any unused portion.
Return / Refund Policy - 14 Day Guarantee
If for any reason you are not happy with your purchase you can return it to us and
receive a full refund minus the cost of SIM card credit, postage, and programming
($60) or if you prefer you can exchange it for another model of the same value.
Exceptions apply under extreme circumstances.