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TROUBLESHOOTING
Possible Problem Possible Cause Solution
The oven does NOT
Work
Steam is coming out
from the top of the
oven door
The appliance is not plugged in Make sure the oven is plugged in
You have not turned on the oven Press “ON/OFF" button to power on
The door is not closed properly Make sure the door is closed well
You are cooking high moisture
content foods
This is normal. The door is vented to
release steam created from high
-moisture content foods such as
frozen breads.
White smoke is coming
out of the oven
Dark smoke is coming
out of the oven
This is the first time to use oven
This is normal. The oven may
produce some white smoke when
you use if for the first time. We
suggest to set the highest
temperature in function working
18~20 minutes without food to
eliminate smoke.
You're cooking the greasy food
This is normal. Frying greasy foods
will cause oil to leak into the heaters
or crumb tray or baking pan, the oil
will produce white smoke, and
should not affect cooking.
Baking pan or crumb tray or
heaters still contains grease
residues or oil from previous use
Make sure you clean these parts
properly after each use.
Food is burning Immediately turn off the oven, be
careful when you take out the food.
The ingredients are
not done cooked with
the oven
Foods are cooked
unevenly
Foods are not crispy
after Air Frying
Too much amount of Food Reduce the amount of food for single
cooking
Setting temperature too low or
time too short Set the temperature higher or time
longer
Choose the incorrect function Make sure you cook with the proper
function
Ingredients are stacked or close
to each other during cooking Make sure ingredients spread out
evenly
Baking pan, Air Fry basket or
oven rack position is not adjusted
Before or during cooking, adjust
these accessories on the proper
position
Ingredients with highly moisture. Spraying or brushing a small
amount of oil on food evenly can
increase crispiness.
Display shows Error
Code "E1" There is a short circuit in the
temperature monitor
Remove the power cord from the
power outlet. Contact Customer
Support.
Display shows Error
Code "E2"
Remove the power cord from the
power outlet. Contact Customer
Support.
Storage
Remove the power plug from power outlet. Allow the oven and all accessories
to cool completely before disassembling and cleaning.
Ensure the oven and all accessories are clean and dry.
Ensure the door is closed.
Store the appliance in an upright position standing level on its support legs. Do
not store in a wet or hot condition.
Extension Cord：
A short power-supply cord (or detachable power-supply cord) is provided to
reduce risks resulting from becoming entangled in or tripping over a longer cord.
Longer detachable power-supply cords or extension cords are available and
may be used if care is exercised in their use.
If a long detachable power-supply cord or extension cord is used,
the marked electrical rating of the detachable power-supply cord or extension
cord should be at least as great as the electrical rating of the appliance.
The longer cord should be arranged so that it will not drape over the counter
top or table top where it can be pulled on by children or trippe.
This appliance has a polarized plug (one blade is wider than the other). To
reduce the risk of electric shock, this plug will fit in a polarized outlet only one
way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not
fit, contact a qualified electrician. Do not modify the plug in any way.
There is a open circuit in the
temperature monitor
