Juniper JUNOS SPACE SERVICE INSIGHT Installation guide

DATASHEET
1
Product Introduction
Juniper Networks®Junos®Space Service Insight is an application within the Juniper service
automation solution. It enables proactive maintenance of the network by delivering
targeted network insight and automating impact analysis of the information delivered.
This saves time and allows you to focus on strategic tasks that evolve the network to your
business needs.
Juniper service automation consists of an ecosystem of tools, applications, and systems
targeted towards simplifying and streamlining operations, decreasing operational
expenditure, reducing downtime, and increasing ROI for networks running Juniper
Networks Junos operating system.
Service Insight features include:
• Automatic delivery of proactive bug notifications specific to your network
• Automated impact analysis for bug notification for Junos OS devices
• Automatic delivery of end of life/end of support (EOL/EOS) notifications
• Automated EOL/EOS impact analysis for Junos OS devices
• Automated analysis of device exposure to proactive bug and EOL/EOS notifications
Figure 1: Juniper service automation solution
Why Automate?
Juniper service automation provides you with a seamless and secure solution that simplifies
operational processes and delivers targeted network intelligence for proactive maintenance.
With its automated impact analysis and notification capabilities, Service Insight delivers
product information and targeted network insights that were not previously easily extractable.
Product Overview
Junos Space Service Insight enables
proactive maintenance and maximizes
uptime by delivering actionable
network intelligence. Service Insight
automates impact analysis of end
of life notifications to your network,
thus saving you precious time spent in
analysis, allowing your network teams
to focus on planning and proactive
management. Service Insight delivers
targeted bug notifications for issues
that may impact your network before a
problem occurs. Proactive maintenance
and problem avoidance enabled with
Service Insight means that uptime
is maximized and less time is spent
managing network issues. This gives
your team more time to evolve the
network to meet your business needs.
JUNOS SPACE SERVICE INSIGHT
Customer Network
Juniper Support
System
Internet
Customer or Partner NOC
Service Now and
Service Insight
AI Scripts
Installed
Juniper
Service
Now
Service
Insight
JMB
Hardware
Soware
Resources
Configuration

2
Architecture and Key Components
Service Insight works seamlessly with Junos Space Service Now,
the service automation component that streamlines operations by
automating inventory management and fault management tasks,
and collects periodic health and configuration data from network
elements. This data is used by Service Insight to deliver targeted
bug notifications, identify which network devices could potentially
be impacted, and to perform impact analyses for
EOL/EOS notifications.
Both Service Now and Service Insight work seamlessly with other
service automation components within your environment and
are securely integrated with Juniper’s expert systems for service
automation delivery. These components include:
Advanced Insight Scripts, running on Junos OS-based devices,
are event-specific incident management scripts and intelligence
scripts written based on the experience and knowledge of Juniper
Networks Technical Assistance Center (JTAC) engineers. These
intelligence scripts collect periodic health and configuration
data that is used by Service Insight. Event-specific AI scripts
detect issues on devices, collect troubleshooting and diagnostic
information, and send alerts to Service Now.
Juniper Networks Support Systems (JSS) are expert systems
located within Juniper Networks premises, and securely integrated
with the service automation solution to link a variety of knowledge
assets within the Juniper Customer Support infrastructure and the
Juniper Customer Relationship Management (CRM) system. JSS
interfaces with the Juniper Customer Support Center (CSC) case
management, contract management systems, and knowledge
repositories. JSS processes the device identity and configuration
data collected by intelligence scripts, and performs analyses
within the context of knowledge assets to deliver targeted impact
analysis reports and bug notifications against the collected data.
JSS also automates case escalation via Service Now and checks
entitlement for Service Now and Service Insight.
Features and Benefits
Proactive Bug Notification
Service Insight delivers proactive bug notifications targeted to
your specific network hardware and software configuration.
Proactive bug notifications link known software and hardware
issues to specific devices in your network, and can be a powerful
tool to help address potential issues before they impact service.
With Service Insight, users not only get these proactive bug
notifications delivered against their network, they are also able to
receive an alert when the notification is received or when a new
device on the network is matched to an existing bug notification.
Service Insight automates the impact analysis for proactive
bug notifications, allowing users to identify which devices in
the network could potentially be impacted by a particular bug.
Alternately, users can select a specific device or a set of devices in
the network to list proactive bug notifications to which a device or
devices may be susceptible.
This capability can be used as a powerful tool for proactive
maintenance of the network.
Figure 2: Service Insight user interface

3
End of Life/End of Support Impact Analysis
Service Insight distributes EOL/EOS notifications to you and
automates the network impact analysis for these notifications. This
greatly reduces the time needed to plan hardware maintenance and
minimizes exposure to networks running EOS parts.
The automated impact analysis of EOL/EOS notifications saves
time otherwise spent in manual network analysis to assess which
devices and modules need to be updated or upgraded to ensure that
the network is running supported hardware and soware. Without
Service Insight, these tasks can be manually intensive and leave little
time for strategic planning of technology and network evolution.
Scalable Solution
Service Insight is an integral part of the Junos Space platform,
a scalable fabric of physical or virtual appliances that work
collaboratively. With the Junos Space scalable fabric architecture,
you can expand or contract your fabric by simply adding or
deleting nodes as needed. Each physical or virtual appliance node
is fully utilized, and the nodes work together to provide a scalable
and resilient platform.
Secure Interfaces
Service Insight has been engineered to accommodate each
customer’s requirements for data and information confidentially.
Standards-based security techniques for authentication,
encryption, and entitlement are used for all communications.
Using the information that is collected and shared, Juniper Networks
is uniquely positioned to determine potential risks to your network,
to perform detailed impact analysis of EOL/EOS notifications, and to
proactively identify which devices may be subject to potential bugs—
before the symptoms are seen in the network. You also have the
option to not share with Juniper information about specific devices in
the network or the entire network.
Flexibility in Configuration and Operation
With an easy to use Web 2.0 GUI-based interface, Service Insight
is designed to simplify operations. The intuitive user interface
allows for easy configuration and operation, enabling users to
quickly ramp up and employ Service Insight to automate their
inventory management and incident management tasks.
Junos Space
Junos Space is an open, extensible network platform for
developing and hosting network management applications
that reduce cost and complexity. A core member of the Juniper
Networks Junos Platform, Junos Space uses the same design
principles and open systems approach as the Junos OS to enable
programmability at the network application layer.
Junos Space is a multipurpose application platform designed to
be simple, smart, and open.
• Simple: The platform interface is oriented around business
intent, not technology, with the system guiding the user rather
than the other way around.
• Smart: The core platform provides network abstractions and
automation to enable smart applications, and it includes best
practices to automate repetitive tasks, minimize user input, and
scale services.
• Open: The platform architecture is open and explicitly designed
to enable partners to build and deploy applications that are
smart, simple, and easy to use.
Specifications
Client Browser Support
Supported browsers include Firefox 3.0, Internet Explorer 7.0,
and above.
VMware Version
Junos Space works with VMware vSphere 4.0 and above.
Juniper Platforms
Service Insight runs on Juniper Networks devices running Junos OS
9.0 and later releases.
Junos Space Platform
Service Now is available on Junos Space 2.0 and above.
Juniper Networks Services and Support
Juniper Networks is the leader in performance-enabling services
and support, which are designed to accelerate, extend, and
optimize your high-performance network. Our services allow
you to bring revenue-generating capabilities online faster so
you can realize bigger productivity gains and faster rollouts of
new business models and ventures. At the same time, Juniper
Networks ensures operational excellence by optimizing your
network to maintain required levels of performance, reliability, and
availability. For more details, please visit www.juniper.net/us/en/
products-services.

4
1000350-001-EN Nov 2010
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Ordering Information
Service Insight is available today to all customers with a Juniper
Care Plus support contract.
Operate Specialist partners can get Service Insight with the
Advanced Partner Support subscription. Please contact your
Juniper Networks representative for more information.
About Juniper Networks
Juniper Networks is in the business of network innovation. From
devices to data centers, from consumers to cloud providers,
Juniper Networks delivers the software, silicon and systems that
transform the experience and economics of networking. The
company serves customers and partners worldwide. Additional
information can be found at www.juniper.net.