JVC VN-H657WPBU User manual

HD IP PTZ CAMERA
OUTDOOR HD IP PTZ CAMERA
VN-H657BU
VN-H657WPBU
Mobile User Guide
When you are outside, you can refer to the instructions from your Android phone or iPhone.
http://manual3.jvckenwood.com/pro/mobile/global/
You can view the Mobile User Guide using the browser on your Android phone or iPhone.
INSTRUCTIONS
Specifications and appearance of this
unit are subject to change for further
improvement without prior notice.
Please check the latest version of the
INSTRUCTIONS from the following
Mobile User Guide or download the
PDF from the URL below.
Thank you for purchasing this product.
Before operating this unit, please read the
instructions carefully to ensure the best
possible performance.
Please read the following before getting started:
For Customer Use:
Model No.
Serial No.
Enter below the Serial No. which is located
on the body.
Retain this information for future reference.
LST1532-001A
VN-H657BU VN-H657WPBU

Safety Precautions
.
1.
2.
IMPORTANT SAFEGUARDS
4. Unplug this appliance system from the
wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners.
Use a damp cloth for cleaning.
5.
Do not use attachments not
recommended by the appliance
manufacturer as they may cause
hazards.
6. Do not use this appliance near water -
for example, near a bathtub,
washbowl, kitchen sink, or laundry tub,
in a wet basement, or near a swimming
pool, etc.
Read all of these instructions.
Save these instructions for later use.
7.
3. All warnings on the product and in the
operating instructions should be
adhered to.
Do not place this
appliance on an
unstable cart, stand,
or table.The
appliance may fall,
causing serious injury
to a child or adult, and serious
damage to the appliance. Use only
with a cart or stand recommended by
the manufacturer, or sold with the
appliance. Wall or shelf mounting
should follow the manufacturer’s
instructions, and should use a
mounting kit approved by the
manufacturer. An appliance and cart
combination should be moved with
care. Quick stops, excessive force,
and uneven surfaces may cause the
appliance and cart combination to
overturn.
.
8. Slots and openings in the cabinet and
the back or bottom are provided for
ventilation, and to insure reliable
operation of the appliance and to
protect it from overheating, these
openings must not be blocked or
covered.The openings should never
be blocked by placing the appliance
on a bed, sofa, rug, or other similar
surface.This appliance should never
be placed near or over a radiator or
heat register. This appliance should
not be placed in a built-in installation
such as a bookcase unless proper
ventilation is provided.
9.
This appliance should be operated
only from the type of power source
indicated on the marking label. If you
are not sure of the type of power
supplied to your home, consult your
dealer or local power company. For
appliance designed to operate from
battery power, refer to the operating
instructions.
10. For added protection for this product
during a lightning storm, or when it is
left unattended and unused for long
periods of time, unplug it from the wall
outlet and disconnect the antenna or
cable system. This will prevent
damage to the product due to lightning
and power-line surges.
11. Do not allow anything to rest on the
power cord. Do not locate this
appliance where the cord will be
abused by persons walking on it.
12. Follow all warnings and instructions
marked on the appliance.
13. Do not overload wall outlets and
extension cords as this can result in
fire or electric shock.
14.
Never push objects of any kind into
this appliance through cabinet slots as
they may touch dangerous voltage
points or short out parts that could
result in a fire or electric shock. Never
spill liquid of any kind on the appliance.
2Safety Precautions
Getting Started

.
15. Do not attempt to service this
appliance yourself as opening or
removing covers may expose you to
dangerous voltage or other hazards.
Refer all servicing to qualified service
personnel.
16.
a.
b.
c.
d.
e.
f.
Unplug this appliance from the wall
outlet and refer servicing to qualified
service personnel under the following
conditions:
17. When replacement parts are required,
be sure the service technician has
used replacement parts specified by
the manufacturer that have the same
characteristics as the original part.
Unauthorized substitutions may result
in fire, electric shock or other hazards.
18. Upon completion of any service or
repairs to this appliance, ask the
service technician to perform routine
safety checks to determine that the
appliance is in safe operating
condition.
When the power cord or plug is
damaged or frayed.
If liquid has been spilled into the
appliance.
If the appliance has been exposed
to rain or water.
If the appliance does not operate
normally by following the operating
instructions. Adjust only those
controls that are covered by the
operating instructions as improper
adjustment of other controls may
result in damage and will often
require extensive work by a qualified
technician to restore the
appliance to normal operation.
If the appliance has been dropped
or the cabinet has been damaged.
When the appliance exhibits a
distinct change in performance -
this indicates a need for service.
.
CAUTION
FOR USA AND CANADA
CAUTION:
TO REDUCE THE RISK OF
ELECTRIC SHOCK.
DO NOT REMOVE COVER (OR
BACK).
NO USER-SERVICEABLE PARTS
INSIDE. REFER SERVICING TO
QUALIFIED SERVICE PERSONNEL.
The lightning flash with
arrowhead symbol, within an
equilateral triangle is
intended to alert the user to
the presence of uninsulated
“dangerous voltage” within
the product’s enclosure that
may be of sufficient
magnitude to constitute a
risk of electric shock to
persons.
The exclamation point within
an equilateral triangle is
intended to alert the user to
the presence of important
operating and maintenance
(servicing) instructions in the
literature accompanying the
appliance.
RISK OF ELECTRIC
SHOCK
DO NOT OPEN
Safety Precautions 3
Getting Started

.
Information for USA
This device complies with part 15 of the
FCC Rules. Changes or modifications
not approved by JVC KENWOOD could
void the user's authority to operate the
equipment.
This equipment has been tested and
found to comply with the limits for a
Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are
designed to provide reasonable
protection against harmful interference
when the equipment is operated in a
commercial environment. This
equipment generates, uses, and can
radiate radio frequency energy and, if
not installed and used in accordance
with the instruction manual, may cause
harmful interference to radio
communications. Operation of this
equipment in a residential area is likely
to cause harmful interference in which
case the user will be required to correct
the interference at his own expense.
This device complies with Part 15 of the
FCC Rules.
Operation is subject to the following two
conditions: (1)This device may not
cause harmful interference, and (2) this
device must accept any interference
received, including interference that
may cause undesired operation.
Due to design modifications, data given
in this instruction book are subject to
possible change without prior notice.
.
CAN ICES-3 A / NMB-3 A
WARNING (VN-H657BU)
TO REDUCE THE RISK OF FIRE OR
ELECTRIC SHOCK, DO NOT
EXPOSE THIS APPLIANCE TO RAIN
OR MOISTURE.
AVERTISSEMENT (VN-H657BU)
POUR EVITER LES RISQUES
D'INCENDIE OU
D'ELECTROCUTION, NE PAS
EXPOSER L'APPAREIL A
L'HUMIDITE OU A LA PLUIE.
4Safety Precautions
Getting Started

.
Information for Users on Disposal
of Old Equipment
[European Union]
(Business users)
[Other Countries outside the
European Union]
This symbol indicates that the
electrical and electronic
equipment should not be
disposed as general household
waste at its end-of-life. Instead,
the product should be handed
over to the applicable collection
point for the recycling of
electrical and electronic
equipment for proper treatment,
recovery and recycling in
accordance with your national
legislation. By disposing of this
product correctly, you will help
to conserve natural resources
and will help prevent potential
negative effects on the
environment and human health
which could otherwise be
caused by inappropriate waste
handling of this product. For
more information about
collection point and recycling of
this product, please contact
your local municipal office, your
household waste disposal
service or the shop where you
purchased the product.
Penalties may be applicable for
incorrect disposal of this waste,
in accordance with national
legislation.
If you wish to dispose of this product,
please visit our web page
http://www.jvc.eu to obtain information
about the takeback of the product.
If you wish to dispose of this product,
please do so in accordance with
applicable national legislation or other
rules in your country for the treatment of
old electrical and electronic equipment.
Attention:
This
symbol is
only valid
in the
European
Union.
.
Dear Customer
This apparatus is in conformance with
the valid European directives and
standards regarding electromagnetic
compatibility and electrical safety.
European representative of
JVC KENWOOD Corporation is:
JVC Technical Services Europe GmbH
Konrad-Adenauer-Allee 1-11
61118 Bad Vilbel
Germany
This installation should be made by a
qualified service person and should
conform to all local codes.
This installation shall be in accordance
with the National Electrical Code
ANSI/NFPA 70.
The unit is to be powered by a Listed
Class 2 power supply or using the PoE
Plus.
The AC 24V power supply should
conform to the following: Class 2 only
(For USA), isolated power supply only
(For Europe and other).
Any Mention in this manual of Alarm
inputs/outputs have not been evaluated
by UL to be used for Burglar Alarm
Functionality.
Sehr geehrter Kunde, sehr geehrte
Kundin, dieses Gerät stimmt mit den
gültigen europäischen Richtlinien und
Normen bezüglich elektromagnetischer
Verträglichkeit und electrischer
Sicherheit überein.
Die europäische Vertretung für die
JVC KENWOOD Corporation ist:
JVC Technical Services Europe GmbH
Konrad-Adenauer-Allee 1-11
61118 Bad Vilbel
Deutschland
0
0
0
WARNING (FOR EUROPE):
This is a Class A product. In a domestic
environment this product may cause
radio interference in which case the
user may be required to take adequate
measures.
Safety Precautions 5
Getting Started

Consult your dealer as special
technique is required when
installing this product. Ensure that
the fixing screws or nuts are
tightened securely, otherwise, the
unit may fall off.
Mounting to a firm place
As the unit contain parts rotating at high
speed, mount it on a firm place with
sufficient strength to support the
vibration and weight of the unit.
Mass : Approx. 2.0 k g (VN-H657BU)
Approx. 5.6 k g (VN-H657WPBU)
If the strength is weak, the vibration will
cause fuzzy images on the monitor
screen. In the worst scenario, the
camera may even fall off and hit
somebody, resulting in serious
accidents.
Mount the camera correctly
Make sure to use the ceiling mount
section. (VN-H657BU)
Be sure to connect the fall prevention
wire and tighten the fixing screws or
nuts securely.
Using the correct power and voltage
To supply power to this product, make
use of AC 24 V 50 Hz/60 Hz or PoE Plus
(IEEE802.3at Type2). Make use of the
correct voltage.
Be sure to use an AC 24 V supply that is
isolated from the primary power supply
circuit.
Supplying a power beyond the rated
value may result in failures, smoke or fire.
If the camera breaks down, turn off the
power and contact your dealer
immediately.
When a power beyond the rated value is
supplied, the internal components may
be damaged even if no abnormality is
found on the appearance and operation
of the camera. Please contact your
dealer immediately for servicing
(charged separately).
This unit is able to divert lightning
conduction to itself and the connecting
cables to a certain extent but this is not
100 % guaranteed. For installation
locations that are likely to suffer
lightning strikes, be sure to take
appropriate measures such as adding
arrestor to the connecting cables.
Inspect the unit regularly
Screws may be loosened due to
vibration or deterioration of the
mounting section. Perform regular
inspections for loosened screws and
check whether there is any danger of
the unit falling off.
Do not hang on this product, shake it,
or hang objects over it. Applying an
excessive load may cause the product
to fall off and result in accidents.
Do not modify this product. It may result
in accidents.
Do not place any object inside the
product. Placing a metallic or
inflammable object may cause a fire or
shock hazard.
6Safety Precautions
Getting Started

Contents
Getting Started
Safety Precautions ............................................ 2
Contents ............................................................ 7
Features ............................................................ 8
Precautions ....................................................... 9
Accessories ..................................................... 14
Name of Parts .................................................. 14
VN-H657BU ................................................. 14
VN-H657WPBU ........................................... 16
About microSD Cards ...................................... 18
Alarm Input/Output Signal ............................... 19
Camera Setting Requirements
Operating Environment ................................... 20
Network ........................................................... 20
Images ............................................................ 22
Selection of Languages on Setting Pages ....... 22
Pages Available to Each User ......................... 23
Mounting the Camera
Installation and Connection Preparations
(VN-H657BU) .................................................. 24
Mounting the Camera (VN-H657BU) ............... 28
Installation and Connection Preparations
(VN-H657WPBU) ............................................ 31
Mounting the Camera (VN-H657WPBU) ......... 35
IP Address Settings
IP Address Setting Procedure ......................... 38
Step1 Set the IP Address of the Computer for
Configuring the Camera Settings ..................... 38
Step2 Internet Explorer Setting ........................ 39
Step3 Connecting the Camera to the Computer
......................................................................... 40
Step4 IP Address Setting for the Camera ........ 41
Setting Using Internet Explorer
How to Open the Settings Page ...................... 43
Screen Configuration of Setting Page ............. 43
Built-in Viewer Menu List ................................. 44
[Basic Setting1] Page ...................................... 45
[Basic Setting2] Page ...................................... 46
[Advanced Settings] Page ............................... 48
[Camera] Page ............................................. 48
[Encoding] Page .......................................... 52
[Audio] Page ................................................ 55
[Alarm] Page ................................................ 56
[Alarm Environment] Page ........................... 59
[FTP Recording] Page ................................. 60
[microSD Card Recording] Page .................. 63
[PTZ] Page ................................................... 66
[Auto Patrol] Page ........................................ 69
[Privacy Mask] Page .................................... 70
[Motion Detection] Page .............................. 71
[Audio Detection] Page ................................ 72
[Tampering Detection] Page ........................ 73
[Network] Page ............................................ 74
[Protocol] Page ............................................ 75
[Multicast] Page ........................................... 77
[Access Restrictions] Page .......................... 78
[Time] Page ................................................. 79
[Password] Page .......................................... 80
[Maintenance] Page ..................................... 81
[Miscellaneous] Page ................................... 83
[Operation] Page .......................................... 83
[Settings] Page ............................................ 84
[Position List] Page ...................................... 84
[Patrol Settings] Page .................................. 84
List of Factory Defaults of Each Page .............. 85
Operation
Built-in Viewer Operation ................................. 89
Built-in Viewer Screen Configuration ............... 90
[Control] ........................................................... 92
[Image Settings] Settings ............................. 92
[PTZ Settings] .............................................. 94
[PTZ Control] ............................................... 97
[Viewer Setup] ................................................. 99
[Unicast] Settings ......................................... 99
[Multicast] Settings .................................... 100
[On Screen Display] Settings ..................... 101
[Audio Monitor] Settings ............................. 102
[Other] Settings .......................................... 103
[microSD Card] Operation Screen ............. 104
Exiting Built-in Viewer .................................... 105
Others
Troubleshooting ............................................ 106
Consumable Parts ......................................... 110
Appendix (Restrictions during Multi-encoding)
....................................................................... 111
Specifications ................................................ 114
Contents 7
Getting Started

Features
Support for PoE (Power over Ethernet)
Plus
This camera supports PoE Plus (IEEE802.3at Type 2)
and enables power supply through a LAN cable.
*1 Make use of an AC 24 V power supply when
using the heater of VN-H657WPBU.
*2 Use a hub or a power supply device that supports
PoE Plus (compliant with IEEE802.3at Type 2).
Power cannot be supplied through a hub that
supports PoE (IEEE802.3af-compliant).
Dual Stream Full Frame Rate
Transmission
Streams with a frame size of 1920 ´ 1080 and 640 ´ 480
can be distributed simultaneously at 30 fps.
Multi-encode
This product comes with a high-performance
encoder, which enables three encoding tasks to be
performed simultaneously.
Realizing a High Picture Quality
This product uses 2,000,000-pixel CMOS sensor and
3D noise reduction to prevent the screen from
appearing grainy, thereby achieving high picture
quality in low illuminance.
It supports the 1080P (1920x1080) Full HD resolution.
In addition, output in the following resolutions is also
possible: Megapixel (1280x960), HD720P
(1280x720), D1 (720x480), VGA (640x480), HVGAW
(640x360), SIF (352x240), QVGA (320x240)
Long Magnification Zoom Lens
The optical 18 times long magnification lens allows
you to conduct detailed monitoring. The high power
and large focal ratio F1.6 (WIDE edge) and bright
zoom lens realize 0.7 lux (AGC High, 50 %) high
sensitivity during color mode.
Equipped with High Precision High Speed
Rotation Mechanism
The direct drive rotation mechanism rotates at a high
speed of about 400 °/s both horizontally and vertically,
thus allowing the camera to move to the preset
positions quickly. As it does not have a slowdown
mechanism, it is very durable, has a high stopping
accuracy and can rotate smoothly even at low speed.
Day/Night Surveillance
This product is equipped with an infrared filter
mechanism. During low illuminance such as
nighttime, switching the infrared filter to OFF will
switch the product to high sensitivity mode (B&W).
Privacy Mask function
This function allows you to blank out areas that you
do not wish to display in the location to be recorded.
Motion Detection Feature
This feature enables output of an alarm upon
detection of motion in the video image within preset
area. Pre-/post-recorded JPEG image files can be
sent to the FTP server by the alarm.
Support for Multicast
This product supports multicast, which enables
transmission of image data to multiple computers on
the network without lowering the frame rate.
HTTP-based API
This product comes with HTTP-based API. This
feature enables you to perform setting and control via
the network.
Equipped with Built-in Viewer Software
This product comes with a Built-in Viewer that enables
you to monitor videos captured by the camera (JPEG
or H.264) on the computer. It can also be used to
configure the camera settings and control the camera.
It also employs a GUI for greater user-friendliness.
Supports audio input/output
By connecting an external microphone, audio can be
input from the camera to the computer. Audio input
sent to the computer can also be output from the
camera via the network.
Supports microSD card recording
You can record surveillance videos to a microSD card,
or view videos recorded on the microSD card via the
network.
Use of “One-touch Lock Mechanism”
(VN-H657BU)
It employs an original ““one-touch lock mechanism”
for easy attachment/detachment, making installation
and maintenance simple.
Waterproof and Weatherproof Chassis
(VN-H657WPBU)
This camera is equipped with a dust-proof and
drip-proof mechanism that prevents it from being
subject to rain, and therefore can be installed
outdoors. (IP66 specification)
* However, VN-H657BU can only be used indoors. Do
not use them in an outdoor environment or expose
them to moisture.
8Features
Getting Started

How to read this manual
0In addition to the descriptions on the product and
ways to install the camera described in
INSTRUCTIONS (Installation/IP Address
Settings), this manual also contain descriptions
on setting using Internet Explorer as well as
operation of the Built-in Viewer.
0The supplied CD-ROM contains
“INSTRUCTIONS” (this manual), “API Guide”
(pdf), “JVC-VN-SearchTool”, “JVC-VN-IP
Settings Tool”, and “README” (txt).
0You can view the Mobile User Guide on an
Android phone or iPhone terminal from a remote
location. You can view the Mobile User Guide
using the browser on your Android phone or
iPhone. For more details, please visit the website
below
http://manual3.jvckenwood.com/pro/mobile/
global/
Symbols used in this manual
Note : States precautions to be taken during
operation.
Memo : States restrictions on the functions or use
of this equipment. For reference purposes.
A
: Indicates the page numbers or items to
refer to.
Contents of this manual
0Our company holds the copyright to this manual.
Any part or all of this manual may not be
reproduced without prior consent from the
company.
0Windows, Internet Explorer and ActiveX are
registered trademarks of Microsoft Corporation in
the U.S. and other countries.
0Intel Core is a registered trademark of Intel
Corporation in the U.S. and other countries.
0iPhone is a registered trademark of Apple Inc. in
the U.S. and other countries.
0Android is a registered trademark of Google Inc.
0QR Code is a registered trademark of Denso
Wave Incorporated.
0Product names of other companies described in
this manual are trademarks or registered
trademarks of the respective companies.
Symbols such as ™ , ® and © are omitted in this
manual.
0Design, specifications and other contents
described in this manual are subject to change for
improvements without prior notice.
0Screen displays in this manual may differ from the
actual ones.
0The features and settings unique to each model
are identified by the camera model and series
name.
Precautions
Updated Information
0For the latest firmware version, please visit our
website.
(The latest firmware version can be found on the
Download page of V.NETWORKS.)
http://www3.jvckenwood.com/english/pro/
vnetworks/index.html
0For more details on firmware update, refer to the
Firmware item on the [Maintenance] page.
(A p.81 [[Maintenance] Page] )
Storage and Operating Environment
0
VN-H657BU is an indoor camera. It cannot be
used outdoors.
0
VN-H657BU is a pendant mount camera. Be sure
to place the camera head horizontally. The
product will not work properly if it is tilted.
0
VN-H657WPBU is specially designed to be
mounted on walls. Be sure to place the camera
head horizontally. The product will not work
properly if it is tilted.
0
Use of this product and cables connected to this
product at locations where strong electric waves
and magnetic waves are generated (e.g., near
radio, TV, transformer, monitor, etc.) may cause
noise interferences in the images or changes in
the color.
0
Inadequate heat ventilation may result in
malfunction of this product. Be sure not to block
vents around the product. This product
discharges heat from the surface of the main unit.
0
Do not install it at locations directly subjected to
cold air such as near the vents of air-conditioners
or at locations with high temperature.
Condensation may occur inside the dome cover.
0
Do not store in the following environments.
It might result in malfunctions or failure.
0
Locations beyond the allowable operating
humidity range of 20 %RH to 90 %RH.
(Condensation is not allowed)
0
Near equipment that emits strong magnetic
fields, such as transformers or motors.
0
Near equipment that emits radio waves, such
as transceivers and mobile phones.
0
Locations with excessive dust and sand.
0
Locations that are subject to vibration such as
inside the car or ship.
0
Locations prone to moisture such as window
side.
0
Locations subject to steam or oil, such as
kitchens.
0
Special environment, such as those with
combustible atmosphere
0
Locations that are subjected to radiation,
X-rays, salt attack or corrosive gases.
0
Locations where chemicals are used such as
swimming pools.
0
Hot or cold places that are beyond the
allowable operating temperature range
Features 9
Getting Started

Allowable operating temperature (VN-H657BU)
-10 °C to 50 °C
Allowable operating temperature
(VN-H657WPBU)
AC 24 V power supply : -40 °C to 55 °C
PoE Plus power supply : -10 °C to 55 °C
* When power is supplied to VN-H657WPBU using
PoE Plus, the heater will not work. Use an AC 24
V power supply when using the camera in an
environment under -10 °C.
0
When the power of the VN-H657WPBU is turned
on in a low-temperature environment (-40 °C to
-20 °C), the camera cannot be accessed during
the interval (up to two hours) while the interior is
being heated up by the built-in heater. It is
therefore recommended that power be supplied
to the camera at all times when the surrounding
temperature is low.
0
VN-H657WPBU is compliant with IP66, but this
is not a guarantee that it will not be subject to
water seepage in any type of environment.
Transportation
0Do not throw away the original box of the unit.
Keep it and use it for transporting the unit in
future.
0As the camera unit is of an easily rotatable
structure, secure the camera unit inside the
dome cover such that it does not rotate before
transporting. Otherwise, an error may occur
during camera operation.
AWith the lens facing the horizontal direction,
secure the lens unit with a tape.
BInsert cushioning material wrapped with air
caps (approx. 50 mm ´ 200 mm) at two
opposite sides of the camera.
0When attaching the ceiling mount section to the
camera unit before transporting, pull out the tip
of the fall-prevention wire to prevent it from being
caught between the camera and the ceiling
mount section. Otherwise, it may be difficult to
detach the ceiling mount section from the
camera. (VN-H657BU)
For VN-H657BU
.
Pull out the tip of the fall
prevention wire
Cushioning
material
Secure with
tape
For VN-H657WPBU
.
Secure with
tape
Carrying the Camera
0Remove the connecting cables when
transporting the unit.
0When transporting the unit, turn off the power of
the system.
0Pack the unit with cushioning material so as to
avoid shock when transporting.
0Handle the unit with care and do not subject it to
vibration or shock.
Copyright Protection
0With the exception of the user being the
copyright holder or when permission such as for
duplication has been granted by the copyright
holder, permission is required in principle for the
duplication, modification, or transmission of
copyrighted video and audio data.
Unauthorized duplication, modification, or
transmission of copyrighted material may
constitute a copyright infringement, and the user
may be liable to compensate for any damages.
When using copyrighted video/audio data, be
sure to check the license agreement of the
copyrighted material thoroughly.
When rights or rights holders are involved with
regard to the targeted duplicating subject,
permission may be required for shooting or
using (processing) it. Be sure to check the
licensing conditions thoroughly.
Copyright
0Please note that broadcasting materials
recorded with this camera for profit or for the
general public to watch may violate the author’s
rights protected under copyright law.
0Use of recorded materials without prior consent
from the author is forbidden under copyright law
except in limited, specific instances.
10 Precautions
Getting Started

Maintenance
0Turn off the power before performing
maintenance.
0Wipe using a soft cloth.
Wiping with thinner or benzene may melt or
tarnish its surface. For tough stains, wipe using
a cloth that is dipped into a neutral detergent
diluted with water, followed by wiping with a dry
cloth.
0When the same position is monitored
continuously over a long period, the increased
contact resistance on the horizontal rotation
section may cause noise interferences in the
images and operation from the computer may
become unstable. As such, this product is
equipped with an auto cleaning function that
performs cleaning once a week.
Handling microSD Cards
0Do not place any object inside the camera.
Inserting an object other than a microSD card
into the microSD card slot may cause fire,
electric shock, or malfunction of the product.
0Do not disassemble or modify the microSD card.
0Before you turn off the power of the camera or
remove the microSD card from the card slot,
make sure to press the [Unmount] button on the
[microSD Card Recording] page.
While writing to the microSD card is in progress,
turning off the power or removing the card may
damage the data stored inside it.
(A p.63 [[microSD Card Recording] Page] )
0If there is a likelihood that data stored in the
microSD card is damaged, remove the microSD
card from the camera, and back up the
necessary data. Next, make use of the SD
Formatter (version 3.1 or later) distributed by the
SD Association to format the microSD card,
followed by inserting the card into the camera.
The SD Formatter is available on the following
website.
https://www.sdcard.org/downloads/
0There is a maximum limit to the number of times
data on the microSD card can be rewritten.
When approaching to the limit, data recording
and playback may not function properly. In the
event that the recorded data is damaged or
when a playback error occurs, replace the
microSD card with a new one.
0Do not use or store the card at a place that is
subject to static electricity or electrical noise.
0Make sure that the orientation is correct when
you insert the microSD card. Inserting the card
forcibly in the wrong orientation may damage the
camera or the microSD card.
(A p.29 [Insert a microSD card. (VN-H657BU)] )
(A p.33 [Insert a microSD card.
(VN-H657WPBU)] )
0Our company shall not be liable for any
accidental damage caused to the data stored in
the card. Please back up important data on
devices such as a computer.
(A p.104 [[Export(Y/M/D-h:m:s)] Menu] )
0To erase data stored in the microSD card
completely, it is recommended that you make
use of a commercially-available data erasure
software program, or destroy the microSD card
physically such as by using a hammer.
0Use the card within the operational
requirements. Do not use it at the following
locations.
0Places exposed to direct sunlight
0Places near thermal equipment
0In a car under the sun with the windows
closed
0Places subject to high humidity, corrosion,
etc.
0Do not bend or drop the card, or subject it to
strong impact or vibrations.
0Do not wet the card.
0Do not touch the connection terminals.
0Prevent dust, dirt, moisture or other foreign
substances from being attached to the
connection terminals.
0Do not peel off the label attached to the microSD
card, or attach another label of sticker over it.
This may cause the equipment to malfunction.
0To write characters on a microSD card, do not
use a pencil or ballpoint pen. Make sure that a
felt-tip pen is used.
0It may be difficult to remove some microSD
cards from the slot of the camera.
0When removing the microSD card from the card
slot, it may sometimes pop out forcefully. Be
careful not to lose it.
Disclaimer
0The motion detection, tampering detection, and
audio detection features are not intended to
prevent theft or fire. Our company shall not be
liable for any inconveniences or failures that
occur.
0We shall not be responsible for any losses
incurred in the event of privacy invasion caused
by the videos captured by the camera or audio
of this product.
Saving Energy
0If the camera is not to be used for a long time,
turn off the power of the system for safety and
energy conservation reasons.
Precautions 11
Getting Started

Auto Focus
0Auto Focus operation can be performed on this
product after the pan/tilt/zoom (PTZ) operation
stops.
For more details, refer to “Easy AF” on the [PTZ
Control] page.
(A p.98 [ [PTZ Control] ] )
0The Auto Focus function on this product may not
be able to achieve focus depending on the
camera setting, subject, and light condition. In
this case, set the focus manually.
0Objects which are difficult to be focused
automatically
0When the brightness of the image plane is
extremely high (bright)
0When the brightness of the image plane is
extremely low (dim)
0When the brightness of the image plane is
constantly changing (for example, a blinking
light)
0When there is almost no contrast
0When there are repetitive vertical striped
patterns on the image plane
0Auto Focus is difficult to set under the following
conditions
0When sensitivity is increased with AGC and
the screen is grainy
0When there is less movement on the screen
due to the Sense Up function.
0When there is no clear contour in electronic
zoom
Zoom Operation
0The following phenomena are the results of the
built-in lens performance and are not
malfunctions.
0When manual operation or preset is selected,
focus moves slightly after the zoom operation
has stopped near the TELE edge.
0The zoom operation is not smooth during
manual operation.
0When Preset is selected, the camera
becomes out of focus for an instant during
zooming.
Others
0This camera will perform the initial operation of
pan/tilt/zoom upon powering on. It takes about
90 seconds before the initial operation starts.
This is not a malfunction.
0Do not subject the lens to strong light source
such as sun rays. This may cause the equipment
to malfunction.
0This camera comes with a built-in AGC circuit.
The sensitivity increases automatically at a dark
place and noise may become noticeable on the
screen. This is not a malfunction.
0While AGC is activated, if a transceiver which
causes strong electromagnetic wave is used
near the camera, the picture may suffer from
beat. Please use the camera more than three
meters away from such transceivers.
0When the “Auto” iris setting is selected, the iris
may not function depending on the brightness of
the screen (when the amount of light is not
sufficient). In this case, make adjustments using
the “Manual” iris setting.
0When the “Auto” iris setting is selected,
brightness may not change if [AGC] is set to
“Mid” or “High”. In this case, change the iris
setting to “Manual”, or set [AGC] to “OFF”.
0When this camera is used in the White Balance
“ATW-Narrow”, “ATW-Wide” or “ATW-Full”
(automatic adjustment) mode, the color tone
may differ slightly from the actual color due to
the principle of the automatic color temperature
tracking white balance circuit. This is not a
malfunction.
0If a high brightness object (such as a lamp) is
shot, the image on the screen may have white
vertical tailings. This phenomenon (smear) is
characteristic of solid-state image sensors and
is not a malfunction.
0Do not touch the dome cover with your hands.
Dirty covers will cause image deterioration.
0The dome cover may fog up due to the drastic
change of temperature when humidity is high.
0Noises from an external source may cause the
alarm to malfunction even when the alarm signal
cable used is within 50 m. In this case, move the
cable away from the noise source.
0Depending on the stop position and horizontal/
vertical rotation speed of the rotation
mechanism, the running sound of the rotation
mechanism’s motor may be heard, but this is not
a malfunction.
0During audio input/output, noise may occur
when the rotation mechanism is rotated
horizontally/vertically, when zooming is
performed, when the power is turned on/off, or
when the microSD card is operating. This is not
a malfunction.
0Noise may become pronounced in the audio
when Mike Gain is set to a high value. This is not
a malfunction.
12 Precautions
Getting Started

0When using multicast, make use of an
IGMPv2-compliant network switch.
0Some switching hubs of products that are
equipped with intelligent features may include a
broadcast/multicast suppression function.
Viewing of multicast images on this product may
fail if this function is enabled.
0The electronic shutter of this product is set to
“1/30” by default. For regions with a commercial
power supply frequency of 50 Hz, switch to
“Flickerless” during use under fluorescent lights
(excluding inverter lighting equipment) to
prevent flickers.
0The dark areas on the screen may appear grainy
or white spots may increase. When switching
between color and black-and-white images, the
brighter area on the screen is emphasized,
which may reduce the visibility. However, this is
not a malfunction.
0If the power supply voltage is momentarily cut
off or reduced due to lightning or turning on of
the air conditioner’s power, the image may be
disrupted or noise interference may occur.
0As the dome cover is of a semiglobular shape,
image distortion will occur at the hemispherical
edge. When the hemispherical edge of this unit
is masked and horizontal level is shot in a tilt
direction, the hemispherical edge will enter the
field angle. This may cause the upper edge of
the screen to become black and the focus
unclear. In this case, you can avoid shooting the
above area by using the Tilt Limit settings.
(A p.68 [ Tilt Limit ] )
0When shooting objects with a luminance
difference or near a light source, ghost may
occur on the screen. This is a feature of the
dome cover and the built-in lens, and is not a
malfunction.
0In particular, manual and auto pan operation
near the TELE edge (telephoto side) may cause
the screen to vibrate (unsmooth rotation). This
is a feature of the motor and is not a malfunction.
0As long magnification lens is used in this
product, the focus may be unclear due to
temperature changes but this is not a
malfunction.
0Preset the focus under an environment with a
temperature closest to that in your actual usage.
If the temperature change is large and the focus
becomes unclear, preset the focus again before
using the product.
0If you sense that the focus has become unclear
due to temperature changes, use the Auto
Focus function or reset the focus manually.
0The time of the internal clock may be
significantly out of alignment if the power of the
product is turned off for a long time or when there
is prolonged power failure. If this occurs,
readjust the clock time.
(A p.79 [[Time] Page] )
0While viewing with the Built-in Viewer, audio
sound may sometimes be out of
synchronization. This is not a malfunction.
0The fan inside this unit is a consumable part. If
the fan stops running for some reasons, a
“Caution : The fan is stopped” message will be
displayed over the video. You can also set the
alarm trigger to send out a notification on fan
stoppage via mail or TCP.
(A p.56 [[Alarm] Page] )
0If the fan stops functioning, turn off this unit and
consult your dealer.
0Before starting an important recording, be
sure to perform a test recording in order to
confirm that a normal recording is possible.
0We shall not be liable for the loss of recordings
or opportunities in the event that recording
could not be performed due to a problem that
arises during the use of the video camera or
recorder.
0The motion detection, tampering detection,
and audio detection features are simple
functions. They cannot be used as a substitute
for a security alarm. Our company shall not be
liable for any inconveniences or damages
caused in the event of false detection or failure
to detect by these functions. We shall not be
liable for any inconveniences or damages
caused as a result of operational failure for
alarm input/output.
Precautions 13
Getting Started

Accessories
Before mounting this product, please check to
ensure that all the following accessories and
attachments are available.
VN-H657BU
0INSTRUCTIONS (Installation/IP Address
Settings): 1
0Warranty Card (for USA): 1
0Template: 1
0CD-ROM: 1
0Wire Clamp: 1
0Audio cable: 1
VN-H657WPBU
0INSTRUCTIONS (Installation/IP Address
Settings): 1
0Warranty Card (for USA): 1
0CD-ROM: 1
0Silica Gel: 3
Name of Parts
VN-H657BU
Camera
.
D
E
I
B
C
F
H
G
A
ACamera fixing lock knob (x2)
This mounts the camera on the ceiling and
secures it so that it does not fall.
BCable cover
To pull the cables from the side and mount the
camera, remove the cover.
(A p.27 [Pulling out the cables from the side] )
C[MAC address] indication
The MAC address is a unique physical address
of the product. This address cannot be altered.
DFall prevention wire
Attach it to the “fall-prevention wire fixing
bracket Q” of the ceiling mount section.
ELens unit (camera module)
You cannot replace the lens alone.
FCamera unit
GmicroSD card slot
Insert a microSD card.
(A p.29 [Insert a microSD card.
(VN-H657BU)] )
HmicroSD cover
14 Accessories
Getting Started

IDome cover
The dome cover is a delicate object. Handle it
with care.
Note :
0Do not peel off the protective sheet which is
attached at shipment, until the dome cover is
mounted on the main unit.
Ceiling mount section
.
K
N
L
M
L
KM
P
J
Q
O
J
R
Reverse side
Terminal
JFixing holes (x3)
This hole is for mounting the ceiling clamping
bracket to the ceiling or the ceiling recessed
bracket (WB-S685U: Sold separately).
K[AC24VHINPUT] AC 24 V input terminal
For connecting to AC 24 V power.
(A p.25 [Connect the power cable.] )
LAudio terminal
For connecting the supplied audio cable.
List of Audio Cable Signals
Cable color Signal Name
Brown White Mic Input
Black GND
Black White Line Output
Black GND
M[10BASE-T/100BASE-TX] LAN cable
connection terminal
For connecting the unit to the network.
It supports PoE Plus (IEEE802.3at Type 2) and
enables you to use this camera without having
to connect to a power supply using a power
cord.
(A p.26 [Connect the LAN cable.] )
NAlarm signal terminal (8-pin)
For connecting the alarm signal cable.
(A p.19 [Alarm Input/Output Signal] )
(A p.26 [Connect the alarm signal cable to the
alarm signal terminal.] )
List of Alarm Signal Terminal Signals
Pin Number Signal Name
1 INPUT1
2 INPUT1 COM
3 INPUT2
4 INPUT2 COM
5 OUTPUT1
6 OUTPUT1 COM
7 OUTPUT2
8 OUTPUT2 COM
OFall prevention wire (for ceiling) mounting hole
Mount a fall prevention wire (for ceiling) from the
ceiling slab or channel to this hole to prevent the
camera from falling.
Memo :
0The fall prevention wire (for ceiling) is not
supplied.
PWire clamp fixing hole
This is used to bundle wires.
QFall prevention wire fixing bracket
This is for attaching the “fall prevention wire D”
of the camera.
RCamera connection terminal (female)
For connecting to the connection terminal
(male) of the camera.
Name of Parts 15
Getting Started

VN-H657WPBU
.
A
B
C
D
E
G
F
K
L
M
N
O
H
J
I
A
ACamera securing hole (x4)
This hole is used for mounting the camera on
the wall.
BCable connecting hole, cap
Remove the cap and pull out the cables from
this hole for connection.
(A p.34 [Remove the cable connection cap.] )
CFall prevention wire
Connects the camera to the wall. Secure the
camera tightly to the anchor bolts used to mount
the fall prevention wire on the wall.
(A p.35 [Mount the fall prevention wire.] )
DAC 24 V power cable
For connecting to AC 24 V power.
(A p.35 [Connect the power cable.] )
EAlarm signal cable (8 pcs)
This cable is for alarm input and alarm output.
(A p.36 [Connect the alarm signal cable.] )
List of Alarm Signal Cable Signals
Cable color Signal Name
Brown Input 1
Red Input 1 (COM)
Orange Input 2
Yellow Input 2 (COM)
Green Output 1
Blue Output 1 (COM)
Purple Output 2
Gray Output 2 (COM)
FAudio cable (4 pcs)
These are the mic input and line output cables.
List of Audio Cable Signals
Cable color Signal Name
White White Mic Input
Black GND
Light Green Light Green Line Output
Black GND
GLAN cable
For connecting the unit to the network.
It supports PoE Plus (IEEE802.3at Type 2) and
enables you to use this camera without having
to connect to a power supply using a power
cord.
(A p.36 [Connect the LAN cable.] )
16 Name of Parts
Getting Started

HHeater ON/OFF switch
This is the ON/OFF switch of the built-in heater.
It is intended for use when the camera is
installed or used in an environment with low
temperature. When installing the heater at an
unrequired location, turn OFF the switch of the
heater. When it is set to ON, the heater will be
automatically controlled to adjust the internal
temperature to an appropriate level. It is usually
set to ON.
(A p.32 [Installation and Connection
Preparations (VN-H657WPBU)] )
ImicroSD card slot
Insert a microSD card.
(A p.33 [Insert a microSD card.
(VN-H657WPBU)] )
JmicroSD cover
KDome cover fixing screws (x4)
LDome cover
The dome cover is a delicate object. Handle it
with care.
Note :
0It is covered with a protective sheet during
shipment. Do not remove this sheet until
installation is complete.
M[MAC address] indication
The MAC address is a unique physical address
of the product. This address cannot be altered.
NCamera unit
OLens unit (camera module)
You cannot replace the lens alone.
Name of Parts 17
Getting Started

About microSD Cards
This camera enables recorded videos to be saved
to the microSD card (sold separately) inserted into
the card slot.
Compatible microSD Cards
Make use of a microSD card with the following
specifications.
0The microSDHC cards Class10 or higher (16
GB to 32 GB) with a guaranteed operating
temperature of 85 °C or higher
Operation checks have been performed on the
following microSD cards by connecting them to this
camera.
0Panasonic RP-SMEB16GJK
0Toshiba MUH-A032G
0SanDisk SDSDQU-032G-J35A
* Not all microSD cards that meet the above
requirements are guaranteed to operate on this
camera.
Memo :
0Do not leave the microSD cover or dome cover
open for a prolonged period of time. Dust may
enter the interior of the camera unit, causing it to
malfunction.
0Before you turn off the power of the camera or
remove the microSD card from the card slot,
make sure to press the [Unmount] button on the
[microSD Card Recording] page.
(A p.63 [[microSD Card Recording] Page] )
0If a microSD card for which its operation is not
verified is used, videos may not be correctly
recorded even if the recording settings are
properly specified.
0To remove the microSD card, push the microSD
card inward slightly to disengage the lock,
followed by taking it out. The card may
sometimes pop out forcefully. Be careful not to
lose it.
0It may be difficult to remove some microSD
cards from the slot of the camera.
0To insert or replace a microSD card, do so after
turning off the power of the camera.
Note :
0The microSD cards cannot be formatted on this
camera. Make use of the SD Formatter (version
3.1 or later) distributed by the SD Association to
format the microSD card, followed by inserting
the card into the camera.
The SD Formatter is available on the following
website.
https://www.sdcard.org/downloads/
Inserting a microSD Card
Inserting the microSD card in the wrong orientation
may damage the camera or the microSD card.
Before inserting a microSD card, ensure that the
orientation is in alignment with the mark indicated
on the card slot.
For details, refer to the following.
(A p.29 [Insert a microSD card.
(VN-H657BU)] )
(A p.33 [Insert a microSD card.
(VN-H657WPBU)] )
Estimated Recordable Time for
microSD Cards
Encoder’s Bit Rate Setting
Recordable Time
by microSD Card
Capacity [Hours]
16 GB 32 GB
64 kbps, CBR 512 1023
128 kbps, CBR 256 511
256 kbps, CBR 128 255
384 kbps, CBR 85 170
512 kbps, CBR 64 127
768 kbps, CBR 42 85
1024 kbps, CBR 32 63
1536 kbps, CBR 21 42
2048 kbps, CBR 16 31
3072 kbps, CBR 10 21
3584 kbps, CBR 9 18
4096 kbps, CBR 8 15
8192 kbps, CBR 4 7
18 About microSD Cards
Getting Started

Alarm Input/Output Signal
Alarm Input Signal
Connect to sensors such as infrared sensors, door
sensors, metal sensors and manual switches.
0To prevent noise from entering the internal
circuit, supply non-voltage contact signal to the
alarm input signal.
Memo :
0You can configure whether to set the alarm when
the contact is short (MAKE) or open (BREAK) in
the [Alarm] page of the [Advanced Settings]
page.
(A p.56 [[Alarm] Page] )
0Apply such that the alarm signal continues for at
least 500 ms. The alarm signal may not be
recognized if it is less than 500 ms.
Note :
0Do not supply voltage.
.
INPUT
COM
Rating
Low-level terminal current : 1 mA and below
High-level terminal voltage : 3.3 V
Alarm Output Signal
Connect to alarm devices such as alarm, indicator,
light or buzzer.
0Alarm output signal is an open collector output
insulated with photo coupler.
Memo :
0You can select whether to set the contact to
short (Make) or open (Break) during an alarm in
the [Alarm] page of the [Advanced Settings]
page.
(A p.56 [[Alarm] Page] )
Note :
0As this terminal is polarized, be sure to connect
it such that the voltage of the OUTPUT output is
higher than that of the COM output.
0It will be damaged if reverse voltage is supplied.
.
OUTPUT
COM
22
Rating
Max. applied voltage : DC 20 V
Max. driving current : 25 mA
Alarm Input/Output Signal 19
Getting Started

Operating Environment
Recommended Computer
Specifications
OS : Windows 8 Pro, Windows 7
Professional (SP1), Windows XP
Professional, or Home Edition
(SP3)
CPU : Intel Core i5 3 GHz or higher
Memory
capacity
: 2 GB and above
Free hard
disk space
: 512 MB or more
Display and
video card
: 1920 ´ 1080 pixels or higher, True
Color (24 or 32 bits) VRAM 1 GB
or more recommended
Web browser : Internet Explorer Version 8.0,
Version 9.0, Version 10.0
Note :
0Operation is not guaranteed for web browser
other than the Internet Explorer versions stated
in the recommended PC specifications.
0The touch operation of Windows 8 is not
supported.
0The Built-in Viewer consists of a software
component called ActiveX. The ActiveX is
usually installed when the Built-in Viewer is used
for the first time. However, installation may be
rejected depending on the anti-virus software
settings. If this occurs, change the settings of the
anti-virus software.
0The camera image may not appear smooth at
times due to factors such as fluctuations in the
CPU and memory load, or network jitter. This is
not a malfunction.
The symptoms may improve when the camera
settings are changed.
(A p.52 [[Encoding] Page] )
0Noise may be heard in the playback sound for
some built-in sound cards on PCs.
LAN Environment
010BASE-T/100BASE-TX network
interconnected using devices such as an
IEEE802.3-compliant switching hub.
0IEEE802.3at-compliant switching hub when
PoE plus is used
0IGMPv2-compliant network when multicast is in
use.
Network
0Ensure that there is sufficient network
bandwidth for the data volume to be sent out by
the camera. Do not send multicast stream that
exceeds the bandwidth. If the entire bandwidth
is used by the multicast stream, control of this
camera via the network may fail.
0Data volume to be sent by the camera varies
with the settings and number of distributions.
0The maximum bit rate for transmission is about
40 Mbps.
0Supports up to 20 clients at the same time.
Frame Rate and Frame Size
This products enables simultaneous encoding up
to three channels. However, the settable frame size
and frame rate combinations are subject to
restrictions.
For more details about restrictions on the
combination, refer to the following.
(A p.111 [Appendix (Restrictions during
Multi-encoding)] )
Bit Rate of JPEG Stream
The JPEG file size per frame varies with the
encoding settings as well as the camera images.
When “AFS” is selected, encoding is performed
such that the target file size is the average size of
multiple JPEG images. When “VFS” is selected,
the quantization table during JPEG encoding will
be maintained, and the file size will increase/
decrease according to the camera images.
If the JPEG file size per frame is 120 KB, then the
total bit rate will be:
120 KB ´ 15 fps = 1800 KB/s = Approx. 14.4 Mbps
When “Multi-Encode” is selected, a different JPEG
file size can be set for each channel.
For example, when 2fps JPEG files with 30 KB file
size and 3fps JPEG file with 10 KB file size are
transmitted, then the total bit rate will be:
30 KB ´ 2 fps +10 KB ´ 3 fps = 90 KB/s = Approx.
0.72 Mbps
20 Operating Environment
Camera Setting Requirements