Kaon KSTB2020 Manual

419.724.9800 BuckeyeBroadband.com
USER/INSTALLATION GUIDE
Kaon Set-Top Box & Remote KSTB2020

Modified1/08/21 MKT200923
USER GUIDE
Contents
What’s in the Box?.................................3
Set-Top Box at a Glance ............................4
Remote Control Functionality .......................5
Button Functionality ...............................6
Remote Control Programming.......................8
Self-Install Physical Placement .......................9
Self-Install Connections ...........................10
Network Setup ..................................11
Initial Box Power On ..............................12
Service Validation ................................18
Troubleshooting .................................19
Appendix A: TV Codes for Remote Pairing ...........20
Appendix B: Audio Codes for Remote Pairing.........30
Copyright © 2021 Kaonmedia Co., Ltd. All Rights Reserved. Kaon and the Kaon logo are registered trademarks of Kaonmedia Co. Ltd. in the United States and other countries.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United
States and other countries.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories.
Other trademarks remain the property of their respective owners.

USER GUIDE WHAT’S IN THE BOX?
Modified1/08/21 MKT200923 Page 3 of 32
What’s in the Box?
KTSB2020 SET-TOP BOX (stB)
REMOTE CONTROL (Rc)
POWER ADAPTOR
HDMI CABLE
RCA ANALOG COMPOSITE
BREAKOUT CABLE (oPtIoNAl)
BATTERIES

USER GUIDE SET-TOP BOX AT A GLANCE
Modified1/08/21 MKT200923 Page 4 of 32
Set-Top Box at a Glance
TOP VIEW
1 Power Button
Used to power the box On or Off.
FRONT VIEW
➋Status Indicator LED
Indicates power status of box
(Red = Off, Green = On)
➌Infrared (IR) Sensor
Used to communicate with the remote control.
SIDE VIEW
➍USB
This port has an output power capability of
5V DC @ 1 amp.
REAR VIEW
➎RJ45
10/100 Ethernet port used to connect to a
home router.
6HDMI
Digital A/V output, used to connect to a TV via
HDMI cable.
➐AV Out
SD analog A/V output, used to connect to
older-style TVs that do not support HDMI
connections.
8S/PDIF
Optical audio output, used to connect to
external sound bar or surround sound system.
An optical cable with TOSLINK connectors is
required (not included).
912V/1.5A In
DC power port, used to connect via the power
adaptor.
1
➋ ➌
➍
➎ 6 ➐ 8 9

USER GUIDE REMOTE CONTROL FUNCTIONALITY
Modified1/08/21 MKT200923 Page 5 of 32
Remote Control Functionality
HOT KEYS
The following Hot Keys are dedicated short cuts to
return the user to the video service regardless of
the content or app being viewed.
1Menu
Displays the Main Menu.
➋Last
Displays the last 15 items that have been
watched.
➌Home
Displays the main Android TV menu including
access to apps.
➍Guide
Displays the Electronic Program Guide (EPG).
1
➍
➋
➌

USER GUIDE BUTTON FUNCTIONALITY
Modified1/08/21 MKT200923 Page 6 of 32
Button Functionality
1TV Power
Powers on or off TV if remote is programmed
with a TV infrared code.
➋TV Input
Changes video input on TV if remote is
programmed with a TV infrared code.
➌Power
Switches STB power on or into standby/off
mode. Will also control TV power and audio
system after remote has been programmed
with a TV/Audio infrared code.
➍Menu
Launches the main menu within the app with
live video or last viewed on-demand program.
➎Live TV
Tunes to the last content viewed in the app.
6Mute
Mutes the audio on your audio device(s) (TV,
audio system, or STB).
➐Volume (Up or Down)
Increases or decreases volume levels on your
audio device(s)
8Channel (Up or Down)
Selects the previous and next available
channels (hold for rapid advance).
9Google Home
Launches Android TV main menu including
access to apps. Also launches voice-based
Google Assistant search.
➓ Last
Displays the last 15 items that have been
watched.
1
6
➋
➍
➌
➎
➓
9
➐8

USER GUIDE BUTTON FUNCTIONALITY
Modified1/08/21 MKT200923 Page 7 of 32
⓫ Back/Exit
Returns to previous menu or state within
current app. From live video, this button opens
the main menu.
⓬ Guide
Launches the channel guide (EPG) within the
app.
⓭ Arrows
Moves to highlight items in respective
direction.
⓮ OK
Short Press: confirms a selection. When
watching a video in the app, info on the current
video playing appears, including the time shift
bar.
Long Press: invokes the app search menu. This
is the same function as the magnifying glass in
the main menu.
⓯ Record
Begin recording selected content in the app.
⓰ Rewind
Rewinds VOD or live TV.
⓱ Play/Pause
Play or pause toggle of VOD or live TV
⓲ Fast Forward
Fast forwards VOD or live TV
⓳ 0–9
Enters channel numbers in the guide or full
screen video
⓴ Set
Setup the remote to control the TV, and to
program an audio device with infrared (IR)
commands.
⓫
⓬
⓰
⓱
⓭ ⓮
⓲
⓯
⓴
⓳

USER GUIDE REMOTE CONTROL PROGRAMMING
Modified1/08/21 MKT200923 Page 8 of 32
Remote Control Programming
TV Infrared (IR) Remote Programming
The remote control can be manually programmed
with a TV IR code. To program this code, use the
following sequence:
• Press and hold the set button until the remote
LED light turns green.
• Enter the five-digit code (always starting with a 1)
as shown in Appendix A on page 20.
Successful programming is indicated by two blinks
of the green LED light. Unsuccessful programming
is indicated by 2 seconds of red LED light.
Infrared (IR) Reset
The configured TV IR codes can be reset to its
factory default using the following sequence:
• Press and hold the set button until the remote
LED light turns green.
• On the remote, press 9 8 6
Successful programming is indicated by two blinks
of the green LED light.
Send Volume Control to TV or to Other Audio
Device
The remote control can be toggled to send
volume control to the TV. This function will only be
successful when the remote has a valid TV infrared
(IR) selection; to send volume control to the TV, use
the following sequence:
• Press and hold the set button until the remote
LED light turns green.
• Press the vol
>
button
Successful programming is indicated by two blinks
of the green LED light.
Factory Reset
At any time, the remote control can be returned to
the factory reset use the following sequence:
• Press and hold the set button until the remote
LED light turns green.
• On the remote, press 9 8 1
Successful programming is indicated by two blinks
of the green LED light.
Code Search
To search for the remote control code for your TV,
use the following sequence:
• Press and hold the set button until the remote
LED light turns green.
• On the remote, press 9 9 1
• Press the ch
>
sequentially until the TV turns
off.
• Press the ok button to enter this control into
the remote.
Successful programming is indicated by two blinks
of the green LED light.

USER GUIDE SELF-INSTALL PHYSICAL PLACEMENT
Modified1/08/21 MKT200923 Page 9 of 32
Self-Install Physical Placement
The streaming set-top box (STB) should be placed
in a location away from direct or indirect heat
sources.
Remote Operating in IR Mode
With the remote operating in IR mode, it is
recommended that the STB be placed in sight for
the end user. The IR sensor is in the center of the
front face plate.
Remote Operating in RF4CE Mode
With the remote operating in RF mode, the set-top
box may be placed out of sight. This may include
behind a wall-mounted TV or in a TV cabinet.
USAGE CONSTRAINTS
External DVR via USB Drive
The USB port cannot be used to connect an
external USB drive to support local DVR capability.
SENSOR

USER GUIDE SELF-INSTALL CONNECTIONS
Modified1/08/21 MKT200923 Page 10 of 32
Self-Install Connections
WHAT YOU NEED
• An HD or Ultra High Definition (UHD) TV that can
support 720p, 1080p, or 4K UHD
• A broadband Internet connection that supports
a wired or WiFi wireless home network (802.11 g,
n, or ac)
• Pay TV operator login credentials (mandatory)
• Google login credentials (optional)
HDMI Cable Connection
Analog Composite Breakout Cable Connection
Connect the analog composite cable as shown
below. This connection scheme should only be
used if the TV does not have a working HDMI port.
Network Connection
You must connect your new set-top box to an
Internet connection through either a WiFi wireless
connection or wired Ethernet connection.
POWER
OUTPUT TO TV
INPUT
THROUGH
WIFI OR
ETHERNET
CABLE
Connect the power adaptor
(100 ~ 240V AC, 50/60 Hz).
Connect the HDMI
cable to the TV HDMI
port and select the
corresponding HDMI
source on the TV.
Connect the
ethernet cable to
a router (optional).
Video L Audio
POWER
OUTPUT TO TV
INPUT
THROUGH
WIFI OR
ETHERNET
CABLE
Connect the power adaptor
(100 ~ 240V AC, 50/60 Hz).
Connect the analog composite
to the TV ports and select the
corresponding AV source on the TV.
Connect the
ethernet cable to
a router (optional).

USER GUIDE NETWORK SETUP
Modified1/08/21 MKT200923 Page 11 of 32
Network Setup
Wired Network Connection
If your home router is near the set-top box
location, a CAT-5/5e/6 ethernet cable may be used
for Internet connectivity. Plug one end of the
CAT-5/5e/6 cable into the set-top box RJ45 port.
Plug the other end of the cable into any LAN port
of your home router.
WiFi Network Connection
WiFi Requirements
WiFi networks should be 802.11n or better
(802.11AC/AX preferred).
The set-top box should be placed so that the WiFi
signal strength is strong or very strong (as
a minimum). If the signal strength weak, consider
moving the router and set-top box (STB) closer
to one another. If the router/STB repositioning is
not possible, WiFi extension, MoCA extension, or
physical cable connection must be considered.
Cables must be CAT-5/5e/6 compliant.
Connect automatically using WPS
Navigate to the Android main menu by pressing
the following key sequences:
Home Settings Network
WiFi select to enable.
Once WiFi has been enabled, using the remote,
scroll down and select connect via wps.
Once selected, press the WPS button on
your home WiFi router. The set-top box will
automatically connect to the WiFi network.
Connect Manually
If your home WiFi router does not have a WPS
button, you can connect manually. Navigate to the
Android main menu by pressing the following key
sequences:
Home Settings Network
WiFi select to enable.
Once WiFi has been enabled, using the remote,
scroll down and select the required network and
press ok . When prompted, enter your WiFi
password using the remote or a USB keyboard
plugged into the USB port of the set-top box.
ETHERNET LAN
POWER
INPUT
THROUGH
WIFI OR
ETHERNET
CABLE
Connect the power adaptor
(100 ~ 240V AC, 50/60 Hz).
Connect the ethernet
cable to a router.

USER GUIDE INITIAL BOX POWER ON
Modified1/08/21 MKT200923 Page 12 of 32
Initial Box Power On
The following screens describe the remote key sequences required to setup the set-top
box. When powered up and fully booted, the box will start on this screen:
Select sKip and press ok to continue. The following screen will be displayed:
If you wish to login with your Google ID, you may do so at this point.
If not, select sKip and press ok to continue.

USER GUIDE INITIAL BOX POWER ON
Modified1/08/21 MKT200923 Page 13 of 32
Once logged in, the following Terms of Service screen will be displayed.
Select accept and press ok to continue.
Select Yes on the Location screen and press ok to continue.

USER GUIDE INITIAL BOX POWER ON
Modified1/08/21 MKT200923 Page 14 of 32
On the Help Improve Android Performance screen, select Yes and press ok to continue.
On the Choose a Name screen, select the appropriate name for the unit and press ok to
continue.

USER GUIDE INITIAL BOX POWER ON
Modified1/08/21 MKT200923 Page 15 of 32
The following Get Started screen displays where the StreamTV app will be located. This
app cannot be de-selected. Select continUe and press ok to get to the next screen.
On the Welcome screen, press the right arrow key ( > ) five times to get to the next screen.

USER GUIDE INITIAL BOX POWER ON
Modified1/08/21 MKT200923 Page 16 of 32
Select Done and press ok to continue.
When it is finished processing, the next screen will be the Login screen.

USER GUIDE INITIAL BOX POWER ON
Modified1/08/21 MKT200923 Page 17 of 32
On the Login screen, enter your credentials using the remote or via a USB keyboard
(recommended).
After you log in, the following screen will be displayed. Select details to be prompted for
the WiFi network section and sign in. Alternatively, an ethernet cable may be connected at
this time.

USER GUIDE SERVICE VALIDATION
Modified1/08/21 MKT200923 Page 18 of 32
Service Validation
RCU/STB OPERATION
Once the set-top box (STB) has been installed and credentials have been entered, confirm that the
remote works as expected with the STB. Check the following buttons for correct operation:
• Volume up/down
• Channel up/down
• Menu
• Home
• Guide
GENERAL VIDEO QUALITY
Please validate that the overall video quality is as expected. If possible, tune to a channel with fast moving
scenes (e.g., a football or hockey game).
SIGNAL STRENGTH VALIDATION
Signal strength may be checked via the network sub-menu in the Android main menu.
Using the remote and Android menu, navigate to the following:
Home Settings Network
Ensure that the WiFi network signal strength is strong or very strong .

USER GUIDE TROUBLESHOOTING
Modified1/08/21 MKT200923 Page 19 of 32
Troubleshooting
Observation Things to Check Remediation
Video/audio quality
is poor on set-top
box (STB) or network
connection error is
displayed.
WiFi signal strength in STB Network
Connection menu.
Ideal for consistent video:
Very strong WiFi signal
Strong WiFi signal
Video may buffer frequently or will not
be consistent:
Medium WiFi signal
Weak WiFi signal
Relocate router and STB
closer in proximity with each
other if possible, so that signal
is strong or very strong.
Connecting the STB to
the home router with a
CAT-5/5e/6 cable will also
resolve poor WiFi connection.
If video or audio quality is
still poor after correcting the
network, contact Buckeye
Broadband customer service.
Ethernet cable integrity
If wired ethernet connectivity
is used, reset/replace the
ethernet cable as needed.
Router integrity Power cycle STB and router.
HDMI/Analog composite cable integrity and
connection
Reset/replace cable as
needed.
TV HDMI port integrity Use different TV HDMI port if
possible.
If possible, compare suspect STB A/V quality
to another device such as a Blue-ray player.
If the STB is found to
show issues while no other
devices do, contact Buckeye
Broadband customer service.
Video is not visible
on the TV
HDMI port connection is aligned with the
TV’s HDMI port selection
Ensure HDMI port connection
and HDMI port selection are
the same.
Remote does not
control STB, TV, or
audio equipment
Battery charge Replace batteries if charge is
low.
Remote is not programmed to TV or audio
system
Refer to page 8 for
remote pairing instructions.
A remote control button press always activates
the LED light at the top of the remote.
Red = IR command | Green = RF command
If NO LED light is visible on
button presses, the batteries
should be changed.

USER GUIDE APPENDIX A: TV CODES FOR REMOTE PAIRING
Modified1/08/21 MKT200923 Page 20 of 32
Appendix A: TV Codes for Remote Pairing
TOP 10 U.S. TV BRANDS
TV Maker/Brand Code Number
Samsung 10305 10265 10001 10012 10051 10092 10011 10118 10124 10132 10145
10176 10221 10306 10542 10315 10439 10479 10408 10543
LG (Goldstar) 10011 10093 10103 10113 10118 10132 10346 10315 10439
Sony 10043 10075 10117 10130 10067 10170 10238 10247 10309 10409 10452
Vizio 10011 10315 10351 10530
Panasonic 10076 10010 10038 10057 10005 10148 10150 10169 10308 10359 10485
Sharp 10260 10020 10025 10028 10033 10034 10132 10151 10235 10236 10361
10375 10436 10011
Toshiba 10021 10013 10035 10041 10052 10063 10092 10142 10146 10178 10179
10393 10303 10464 10419 10517
Dynex 10091 10347 10366
TCL 10256 10371 10267
Skyworth 10522
OTHER TV BRANDS
TV Maker/Brand Code Number
3M 10368
A Mark 10103 10132 10388
Action 10370
Admiral 10436 10431
Advent 10135 10339
Adventura 10372
Aftron 10373
Aiko 10374
Aiwa (R-44A) 10082 10183
Akai 10148 10160 10001 10317 10318 10348 10352 10542 10439 10476 10517
Alaron 10376
Albatron 10377
Ambassador 10378
America Action 10380
Ampro 10070 10164 10249 10381