Klevio One User manual

Customer Support
Klevio One
–
Instruction Manual
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©2022 Klevio

Welcome to Klevio
Klevio is a smart entry control system that connects to the locks on your doors via a Klevio
smart access device. This enables you to control access to your property with the free Klevio
Smartphone App or the Klevio Web Dashboard.
This manual details Klevio One, a Klevio smart access device that not only controls your locks but
can also double as an intercom handset with audio features. Different options for connectivity
are available (Wi-Fi or Wi-Fi & 4G).
The Klevio system includes the Klevio web Dashboard, Klevio smart access devices & the Klevio smartphone App
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Contents
Getting started 6
Interacting with the Klevio One device 6
Answering a call 7
Opening your door if your device stops working 7
Accessing Device Settings 8
Setting up Wi-Fi 8
Other settings (audio, unlock duration, button configuration …) 9
Troubleshooting 10
Installation 12
Klevio One device details 13
The Klevio Console (v2.8) 13
Klevio Controller compatibility (v2.4a) 14
Installing Klevio One 15
General information 15
Klevio One functional diagram 15
Common materials & consumables required for installation 16
Power supply wiring 16
OPTION 1: Plug power supply unit wiring 17
OPTION 2: Mains power supply unit wiring 17
Installation instructions 18
STEP 1 Take your Klevio device & separate the Console from the Controller 18
STEP 2 Connect the Klevio console to power 19
STEP 3 Mount the Klevio console on a wall 19
STEP 4 Check mounted console for power 20
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STEP 5 Connect the device to your locks, access system or other hardware 20
STEP 6 Attach the Klevio controller & boot up the device 20
STEP 7 Test your locks are working from the Klevio device 21
STEP 8 Download the Klevio app & create a Klevio account 21
STEP 9 Contact Klevio to issue your master keys 21
Integrating with intercom systems 22
5-wire analog system (4+n) 23
2-wire analog system (1+n) 24
Connecting other hardware 25
Electric strike 25
External NC or NO relay 25
Technical details 26
Terminal connections 27
Left terminal block 27
Right terminal block 28
Jumpers 29
Installation troubleshooting 31
Bad audio quality on analog systems 31
Klevio does not respond to a call on an analog system 31
Wire lengths & cross-sections 32
Klevio power supply 32
Strike 32
Safety & regulations 33
Device handling & legal documentation 33
Certification 33
Technical data 34
Power supply 34
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Intercom 34
Strike rating (STR+ / STR-) 35
Communal door relays (OP1 / OP2 / OP3 / OP4) 35
Wire terminals 35
Connectivity 35
Miscellaneous 36
Support 37
List of manual modifications 37
Other 37
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Getting started
–
Interacting with the Klevio One device
Klevio One enables you to control your connected locks remotely with the Klevio App and the
Klevio Dashboard. It can also be used as a standalone intercom unit.
There are four buttons on the front of the device and two on the back.
Fig. 1: Buttons on a Klevio One device
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Front of device
Back of device
Door 1
press to open door 1
(usually communal doors)
Reset
resets the device
Door 2
press to open door 2
(usually private doors)
Settings
lets you access your device settings
via the web page www.klevio.zone
(Wi-Fi connection, audio, etc.)
Pick up /
Mute
press to answer call,
press again to mute and again
to unmute
Hang up
press to end call
Please note
For Klevio One to work, it needs to be plugged in and connected to Wi-Fi/4G at all times.
Answering a call
When Klevio is rung from outside, the device will ring and the ‘Pick up / Mute’ button ( ) will
flash blue (If you’re close to the unit the indicator lights on the left will turn blue at the same
time). To pick up the call, press the ‘Pick up / Mute’ button ( ), which will change from blue to
orange, and you can now speak to the person outside.
Opening your door if your device stops working
You can trigger a manual unlock of your door (usually your communal door) by pressing the
small round 'Emergency unlock' button on the console behind the device (see Fig. 2). This push
button (also called 'SW2') manually actuates the OP1/OP2 relay, which means it can be used to
manually open a door wired to the OP1/OP2 relay in case the buttons on your device cease to
function. The button can be accessed by unmounting the device’s controller with an upward
sliding motion (see Fig. 2).
Emergency Unlock Button
The Emergency unlock button will not work if the device does not have power.
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Fig. 2: Detaching the controller to reach the Emergency unlock button
Accessing Device Settings
To modify your device’s settings you will need to connect to it from another Wi-Fi enabled device
such as a smartphone, tablet or computer. Complete the following steps:
1. Press and hold the ‘Settings‘ ( ) button (see Fig. 1) on the back of the Klevio device for at
least one second.
2. At this point, the indicator lights on the front of the device will flash orange and blue -
once they go pink this means Klevio has set up a Wi-Fi hotspot called ‘KlevioHotspot’
which you can connect to from your phone/tablet/computer with the password
‘lifeunlocked’.
3. Once connected to the Klevio network, open a browser and navigate to the web page
www.klevio.zone where you can edit your device settings.
Setting up Wi-Fi
Klevio One needs to be connected to Wi-Fi or 4G in order to work. Additionally, if any changes
occur on the Wi-Fi network or the router gets replaced, you will need to manually adjust the Wi-Fi
settings on the device.
To set up Wi-Fi on your device, access Device Settings as described in the 'Accessing device
Settings' section.
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Once you reach www.klevio.zone, find the input fields for Wi-Fi settings, type in your credentials
and tap ‘Store and exit settings’. After a few seconds, the blue and orange lights on your Klevio
device should flash briefly and your Klevio should come online.
Other settings (audio, unlock duration, button configuration …)
You can also use the Device Settings page to adjust other aspects of your Klevio system such as
audio settings, unlock duration, button actions, … Just follow the instructions in the 'Accessing
Device Settings' section to reach the www.klevio.zone page and use the interface to adjust the
device to your liking. Changes need to be confirmed by clicking on the ‘Store and exit settings’
button in order for them to take effect.
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Troubleshooting
–
Fig. 3: Troubleshooting Klevio One
Issue
Likely causes
Solution
When I try to use my
digital keys my doors
won’t open and the
message ‘Uh-oh‘
appears with a red ‘X’
symbol on my app
Your Klevio device
has no power
Check if your device has power by touching the
unlock buttons to see if the indicator lights light
up. If they don’t:
• Make sure your device is plugged in. If it isn’t,
plug it in and allow 30 seconds to reboot
• Check that the controller (top part of the
device) is properly clicked down onto the
console
Your internet is
down
or
You’ve changed
your Wi-Fi
password or
replaced your
router
• If you’re experiencing poor internet service,
consult your internet provider (if you have a
Wi-Fi-only Klevio One, you may want to
consider upgrading to a 4G-enabled device)
• If your Wi-Fi setup has changed, follow the
instructions in ‘Setting up Wi-Fi’ of this
document
Klevio doesn’t ring
when someone presses
my doorbell (for
installations with
intercom functionality)
Your Klevio device
has no power
See the solution in the first row
Your Klevio device
is working fine, but
there’s an issue
with your building’s
intercom system
Speak to our team through the Support page of
your Klevio app
When I try to use my
digital keys my doors
won’t open and a
‘Network error‘
message appears on my
app
Your phone has a
poor network
connection so it
can’t communicate
effectively with our
servers
• Check your phone’s data or Wi-Fi connection
• If your Wi-Fi signal strength is weak, consider
switching Wi-Fi off temporarily to get a stronger
3G/4G connection. If you’re standing outside
your front door, your phone might be midway
through the process of connecting to your
home Wi-Fi, so wait a few seconds and try
again. Failing this, reboot your phone
(Table continues on next page)
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When I try to use my
digital keys, the ‘TA DA!‘
message and
checkmark symbol
appear on my app, but
my door won’t open
Your Klevio device
is working fine, but
there’s an issue
with your lock or
intercom system
For possible solutions, go to the
Troubleshooting section at help.klevio.com
Ican’t hear the person
outside while talking
through my device, or
they can’t hear me (for
installations with
intercom functionality)
Audio levels are set
incorrectly
You can adjust the volume of your intercom by
pressing the ‘Settings’ button at the back of
your device, as per the ‘Accessing Device
Settings’ section of this document
I’ve been sent digital
keys but can’t see
them in my app
The Keys page on
your app needs
refreshing
Go to your Keys page and swipe down to
refresh, or press the refresh icon in the top
right of your Keys page, depending on the
version of your app.
For more information about troubleshooting and using the Klevio system, visit our online guide at
help.klevio.com. If you need further help, you can write to us at [email protected] or speak to one of
our team through the Live Chat function on www.klevio.com or through the Support page on your
Klevio app.
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Installation
Caution
We strongly recommend that Klevio installations are carried out by an approved Klevio installer.
Klevio Ltd disclaims any liability deriving from installations or modifications carried out by
non-approved parties.
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Klevio One device details
–
Klevio One is a door controller for unlocking private and communal doors. It can be wired up to a
maximum of 3 doors. Additional doors can be added when using Bluetooth-connected key
turners.
The One and other Klevio smart access devices are made up of two parts:
●The Klevio Console
●A console-compatible Klevio Controller
This manual covers the functionality of Console v2.8 and its compatible Controller v2.4a.
Your device’s serial number is located on the back of the controller.
The Klevio Console (v2.8)
Fig. 4: The Klevio Console v2.8
The Console is a circuit mounted on the wall and connected to power and intercom wires via
terminal blocks. The Klevio Controller mounts onto the Console via the 24 pin connector. The
Console’s purpose is to provide power supply for the Controller and to handle low-level details
for interfacing with various intercom systems.
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Klevio Controller compatibility (v2.4a)
Fig. 5: A Klevio Controller
Console v2.8 is hardware compatible with the v2.4a version of Klevio Controllers.
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Installing Klevio One
–
Important
Never connect mains (230 V AC) voltage or any lines referenced to the mains directly to the console.
If a lock is operated by the mains voltage, use an appropriate external relay.
General information
Klevio One functional diagram
Fig. 6: Klevio One functional diagram
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Common materials & consumables required for installation
Depending on the type of installation required, additional hardware consumables and tools will
be needed when installing a Klevio device. The most common additional items are:
●Power supply unit with an output of 12 V DC, 2000 mA*
●Electric strike with an input of 12 V DC and max consumption of 500 mA
●CW1308 telephone cable or similar for wiring
●Four wall screws and four wall plugs appropriate for the surface on which Klevio is being
mounted
*The unit shall be supplied from external DC power supply source, which complies with clause 2.5 of
standard IEC 60950-1+A1+A2 / EN 60950-1+A1+A2+A11+A12, requirements for Limited Power Source.
The AC-DC power supply shall be protected by external fuse in building installation (16 A for EU, 13 A
for UK).
Power supply wiring
Klevio can be powered by a plug and socket power supply (international sockets available) or
by a mains power supply. Please refer to the following diagrams marked Fig. 7 and Fig. 8 to see
how the Klevio console should be wired in either case. To avoid the possibility of short circuits
during cable wiring, connect the wires to the Klevio console first and only then plug the power
supply into the socket.
If you want to make sure the cables you are using are the appropriate length, you can partially
mount the console first to give you a better idea of how the finished installation will look like.
Please see STEP 3 in the 'Installation instructions' section for more details.
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OPTION 1: Plug power supply unit wiring
Fig. 7: Wiring the Klevio Console to a plug power supply unit
Cable
Function
Klevio Terminal
RED
DC+
+12V
BLACK
DC-
GND
OPTION 2: Mains power supply unit wiring
Fig. 8: Wiring the Klevio Console to a mains power supply unit
Power Supply
Terminal
Function
Klevio
Terminal
+V
DC+
+12V
-V
DC-
GND
Mains wiring should only be performed by a qualified electrician.
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Installation instructions
The Klevio Console and Klevio Controller that make up a Klevio device need to be installed
separately. The Klevio device comes assembled out of the box, so you will need to separate the
Console from the Controller before you can proceed with your installation.
The Klevio console should be installed in an appropriate area inside the property - preferably
mounted on a wall (next to the door, in an electrical cupboard, etc.) and connected to power. You
can then connect it to your locks, access systems or any other hardware you want to control
with Klevio.
The Klevio controller is attached to the mounted console at the end of the installation to form a
complete Klevio device.
The installation must be executed properly in order for your Klevio representative to issue your
digital keys. Please complete the following steps to correctly install the Klevio system at your
property.
STEP 1 Take your Klevio device & separate the Console from the Controller
Take your assembled Klevio device out of the box, orient it upwards (so that the Klevio logo on
the front is the right way around), and push down on the console. The console should click out of
place and become completely loose, allowing you to remove it from the controller. See Fig. XX for
details.
Learn more about the Console and Controller in the Klevio One device details section.
Fig. 2: Detaching the Klevio Console from the Klevio Controller - push down to unmount and then remove the console
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STEP 2 Connect the Klevio console to power
Please refer to the 'Power supply wiring' section in this chapter to correctly connect the Klevio
console to your preferred power supply option.
STEP 3 Mount the Klevio console on a wall
Please note that if any of the cables that should connect to the console do not come out of the
wall directly behind where you’d like to mount it, you can guide the cables through the indented
areas on the edge of the console. Keeping that in mind, please take the steps described in Fig. 9
to mount your console to the wall.
Fig. 9: Mounting the Klevio Console on a wall
1. Place the console on the wall
and use the spirit level in the
top middle part of the console
to align its position. Use the
holes in the console’s plastic
casing to mark where you will
need to drill at least four 6mm
holes to mount the console to
the wall.
Remove the console and drill
holes for the screws where you
marked them.
2. If you are using plugs, insert
them into the drilled holes.
Replace the console over the
drilled holes and screw the
console to the wall.
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STEP 4 Check mounted console for power
Once wired and mounted on the wall, you can test if the console has been properly connected to
power by pressing the small round 'Emergency unlock' button (see Fig. 2 in the section
'Opening your door if your device stops working'). You should hear an audible clicking noise,
which means the OP1/OP2 relay is being triggered.
If you cannot hear the relay being triggered, please check that the console has been properly
wired to your power supply in accordance with the diagrams in the 'Power supply wiring' section.
STEP 5 Connect the device to your locks, access system or other hardware
Klevio One can be integrated in different ways depending on the context and existing setup. A
few common examples are presented in the 'Integrating with intercom systems' &'Connecting
other hardware' sections of this manual. If you require a different type of installation, or simply
require technical support for your integration, please contact your Klevio representative at
[email protected] for assistance.
Integrating with intercom systems >
Connecting other hardware >
STEP 6 Attach the Klevio controller & boot up the device
Once your access hardware is properly connected, place the Klevio controller over the console,
so both parts are properly aligned. With a downward motion, using light force, push the
controller to the console until you hear a click or feel it snap into place. Please see Fig. 10 for
reference.
Fig. 10: Attaching the Klevio controller onto a Klevio console that’s mounted on a wall
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