KOBE ISX2130SQB-2 Troubleshooting guide

KOBE Range Hoods
Brillia Series
ISX21 SQB-2 Series
Model No.
ISX2130SQB-2 / ISX2130SQB-DC37-2 (30”)
ISX2136SQB-2 / ISX2136SQB-DC37-2 (36”)
ISX2142SQB-2 / ISX2142SQB-DC37-2 (42”)
INSTALLATION INSTRUCTIONS
AND OPERATION MANUAL

IMPORTANT
READ THIS FIRST
READ BEFORE INSTALLATION
1. Carefully check all contents of package(s).
2. Thoroughly inspect the unit for any shipping damages, cosmetic
damages or defects.
3. Have a certified contractor/electrician test the unit before installation.
IF THERE IS ANY PROBLEM:
1. DO NOT INSTALL THE UNIT AND KEEP ALL ORIGINAL
PACKAGING MATERIAL.
2. Have your original invoice as proof of purchase and product serial
number ready.
3. Contact your merchant for product replacement due to shipping
damages, cosmetic damages or defects.
4. For all other issues, email [email protected]
or call 1-626-775-8880 ext. 103, toll free 1-877-289-5623.
NO RETURN, NO REFUND, NO EXCHANGE IF:
1. PRODUCT HAS BEEN INSTALLED
2. KNOCK-OUT HOLES HAVE BEEN PUNCTURED
3. MISSING ORIGINAL PACKAGING MATERIAL
AND/OR PARTS

[ENGLISH]
- READ AND SAVE THESE INSTRUCTIONS -
CONTENTS
IMPORTANT SAFETY INSTRUCTIONS.................................................................................... 1
COMPONENTS OF PACKAGE.................................................................................................. 3
INSTALLATION.......................................................................................................................... 4
OPERATING INSTRUCTIONS................................................................................................... 7
MAINTENANCE......................................................................................................................... 8
SPECIFICATIONS..................................................................................................................... 9
MEASUREMENTS & DIAGRAMS.............................................................................................10
PARTS LIST..............................................................................................................................12
CIRCUIT DIAGRAM..................................................................................................................14
TROUBLE SHOOTING.............................................................................................................15
WARRANTY .............................................................................................................................16
WARRANTY INFORMATION FORM.........................................................................................18
- READ ALL INSTRUCTIONS CAREFULLY BEFORE STARTING -
ALL W IRING MU S T BE DO NE BY A PRO F E SSI O N AL AND IN
AC CORDA N CE WITH NATIONAL AND LO C AL ELE C T RICA L CODES

1
IMPORTANT SAFETY INSTRUCTIONS
- PLEASE READ THIS SECTION CAREFULLY BEFORE INSTALLATION -
WARNING :TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR PERSONAL INJURY,
OBSERVE THE FOLLOWING:
1) Installation and electrical wiring must be done by qualified professionals and in accordance with all
applicable codes and standards, including fire-rated construction.
2) When cutting or drilling into wall or ceiling, be careful not to damage electrical wiring or other hidden
utilities.
3) Ducted fans must be vented to the outside.
a) Before servicing or cleaning unit, open the light panel and SWITCH POWER OFF AT SERVICE
PANEL.
b) Clean all grease laden surfaces frequently. To reduce the risk of fire and to disperse air properly,
make sure to vent air outside. DO NOT vent exhaust air into wall spaces, attics, crawl spaces or
garages.
NOTE - This warranty is void without an authorized agent’s receipt or if unit is
damaged due to misuse, poor installation, improper use, mistreatment,
negligence or any other circumstances beyond the control of KOBE
RANGE HOODS authorized agents. Any repair carried out without the
supervision of KOBE RANGE HOODS’ authorized agents will
automatically void the warranty.
- KOBE RANGE HOODS will not be held responsible for any damages to
personal property or real estate or any bodily injuries whether caused
directly or indirectly by the range hood.
WARNING :TO REDUCE THE RISK OF PERSONAL INJURY IN THE EVENT OF A RANGE
TOP GREASE FIRE:
1. Keep all fan, baffle/spacer/filter/oil tunnel/oil container and grease-laden surfaces clean. Grease
should not be allowed to accumulate on fan, baffle/spacer/filter/oil tunnel/oil container.
2. Always turn hood ON when cooking.
3. Use high settings on cooking range ONLY when necessary.
4. Do not leave cooking range unattended when cooking.
5. Always use cookware and utensils appropriate for the type and amount of food prepared.
6. Use this unit only in the manner intended by the manufacturer.
7. Before servicing, switch power off at service panel and lock service panel (if possible) to prevent
power from switching on accidentally.
8. Clean ventilating fan frequently.

2
What to Do In The Event Of a Range Top Grease Fire
• SMOTHER FLAMES with a tight fitting lid, cookie sheet, or metal tray, and then turn off the burner.
KEEP FLAMMABLE OR COMBUSTIBLE MATERIALAWAY FROM FLAMES. If the flames do not go
out immediately, EVACUATE THE AREAAND CALL THE FIRE DEPARTMENT or 911.
• NEVER PICK UP A BURNING PAN – You May Get Burned.
• DO NOT USE WATER, including wet dishcloths or towels – a steam blast will result.
• Use an extinguisher ONLY if:
a) You have a Class A, B, C extinguisher and know how to operate it.
b) The fire is small and contained in the area where it started.
c) The fire department has been called.
d) You can fight the fire with your back to an exit.
What to Do If You Smell Gas
- Extinguish any open flame.
- Do not try to turn on the lights or any type of appliance.
- Open all doors and windows to disperse the gas. If you still smell gas, call the Gas Company and
Fire Department right away.
CAUTION
1) For general ventilation use only. Do not use to exhaust hazardous or explosive materials and vapors.
2) To reduce the risk of fire, use only metal ductwork. Sufficient air is needed for proper combustion and
exhausting of gases through the flue (chimney) to prevent back drafting.
3) Follow the heating equipment manufacturer’s guideline and safety standards such as those published
by the National Fire Protection Association (NFPA), and the American Society for Heating,
Refrigeration and Air Conditioning Engineers (ASHRAE), and code authorities.
4) Activating any switch on may cause ignition or an explosion.
5) Due to the size and weight of this hood, installation by 2 persons is recommended.
ELECTRICAL SHOCK HAZARD – Can result in serious injury or death.
Disconnect appliance from electric power before servicing. If equipped,
the fluorescent light bulb contains small amounts of mercury, which must
be recycled or disposed of according to Local, State, and Federal Codes.

3
CONTENTS OF PACKAGE
(Must keep all material for returns or refunds)
ISX21 SQB
-
2 Series Range Hood Box
{A}
Range Hood Body
(w/ motor)
–
1
{B} 2-pc Duct Cover – 1
{C} Telescopic Stack – 1
{D} Warranty Registration Card – 1
{E} Quick Reference Guide – 1
{F} Baffle Filters x 2 (30” hood)
x 3 (36” & 42” hood)
{G} 6” Round Vent Adapter
(for vertical venting)
{H} Aluminum Duct Pipe
{I} Flapper/Damper (2 pcs)
{J} Screw Package
{A}
{B} {C}
{D} {E}
{F} {G}
{H}
{I}
{J}
IS
X21DC37
-
O
(1
-
piece Outer Duct Extension)
(Included in ISX21 SQB-DC37-2 only)
{K} 1-piece Outer Duct Extension
Model No.: ISX21DC37-O
{L} Telescopic Stack Extension Bars x4
{K} {L}
FOR MORE INFORMATION, PLEASE VISIT OUR WEBSITE www.koberangehoods.com.
Inner
duct cover
Outer
duct cover
Upper
stack
Lower
stack
Hexagonal Screws
QTY: 4PCS Round Screw Washer
QTY: 16PCS
Conical Screw Washer
QTY: 2PCS
4mm x 8mm Screws
QTY: 18PCS
Pre-attached to
Vent Adapter

4
INSTALLATION
PLEASE READ ENTIRE INSTRUCTIONS BEFORE PROCEEDING
Calculation before Installation
To calculate installation, please refer to TABLE 1 (all calculations are in inches.)
- FOR ISLAND -
TABLE 1
A = Height of Floor to Ceiling
B = Height of Floor to Counter Top
(Standard: 36”)
C = Preferred Height of Counter Top to Hood
Bottom (Recommended 30” to 36”)
D = Height of Hood
E = Height of the Hood Installation
[A – (B+C)]
F = Height of Duct Cover
[E – D]
SAFETY WARNING
HOOD AY HAVE SHARP EDGES; PLEASE WEAR PROTECTIVE GLOVES IF RE OVING
ANY PARTS FOR INSTALLING, CLEANING, OR SERVICING.
BE CAREFUL WHEN USING ELECTRICAL SCREWDRIVER, DAMAGE TO THE HOOD MAY
OCCUR. USING HAND TOOLS IS RECOMMENDED. DO NOT OVER TIGHTEN SCREWS.
MAKE SURE TO PREVENT ANY DEBRIS FROM ENTERING THE VENT OPENING TO AVOID
DAMAGE OR MALFUNCTION.
ISLAND INSTALLATION
**Installation videos available at www.koberangehoods.com**
1. Read any provided document(s).
2. Test the range hood by temporarily connecting to an outlet and turning ON the fan and lights.
3. If you run into any problems, contact KOBE Range Hoods.
4. This range hood has top 6” round exhaust.
5. Decide the location of the venting pipe from the hood to the outside. A straight, short vent run will
allow the hood to perform more efficiently. Try to avoid elbows, transitions, and long run as much
as possible as this may reduce the performance of the hood. Make sure that the duct work leads
to the outside.
Before I
nstallation
Venting Requirements

5
6. It is recommended to use metal/aluminum duct/pipe with a uniform size (ex. 6” round pipe from
range hood to the outside).
7. If an elbow is necessary, a minimum of 12” straight run is necessary before the elbow.
8. Clearance is the distance between the cooktop and the bottom of the range hood. The
recommended minimum clearance for this model is 30” and the maximum clearance is 36”.
9. It is important to install the hood at the recommended clearance. Installing too low could result in
damage and/or fire hazard while installing too high may result in reduced performance and
efficiency.
10. Mark the centerline of the cooktop/range on the ceiling. Use
that centerline to determine the position of the range hood as
shown in Figure 1.
11. Cut and remove the ceiling drywell. Install a 2” x 4” cross
lumber frame (not provided) between ceiling joists as shown in
Figure 2.
12. The frame should be 7-7/8” on center between front and back
and 9-7/16” on center between both sides.
13. Once the frame is installed, close the ceiling surface. Make
sure to mark the location of the ceiling joists and the lumber
frame.
14. After closing the ceiling, cut a hole approximately 6”-6-1/2” for
the duct opening and a 1” wire access hole.
15. Dettach the lower telescopic stack from the upper telescopic
stack as shown in Figure 3.
16. Attach the lower telescopic stack to the hood motor box using
the 4mm x 8mm screws and the round screw washers. Then
attach the upper telescopic stack to the lower telescopic stack.
Adjust the height of the stack according to your desired height.
The end result should be as shown on Figure 4.
17. Align the telescopic stack tothe mounting surface on theceiling
then attach it by securing the provided mounting screws into
the ceiling joist and cross lumber frame. Make sure the screws
are inserted at the middle of the joists and cross lumber frame
for maximum support and stability.
CAUTION: MAKE SURE THE TELESCOPIC STACK IS
SECURE BEFORE RELEASING.
18. Prior to placing the duct covers, complete the ductwork
installation first. See the ductwork section.
19. Attach the inner duct cover to the upper telescopic stack. The
inner duct cover has two screw holes at the top on opposite
sides.
20. Connect the outer duct cover at the bottom of the stack. Note
the outer duct cover does not need screws to be attached.
21. Connect the pipe onto the vent adapter and seal the joint with duct tape. Make sure that it is
completely air tight.
Clearance
Ceiling
Preparation
Hood Installation
Ductwork
Figure
1
Figure
2
Figure
3

6
22. Connect the range hood to an outlet.
23. If hardwired is desired, cut off the plug and connect
three wires (black, white, green) to the outlet wires
and cap with wire connectors. Connect the wires
according to color (ex: black to black).
24. Remove any protective film off the hood, if any.
25. Before using, make sure that any accessories such
as filters are properly installed where applicable.
26. Test the range hood to see if it is working properly.
THIS RANGE HOOD MUST BE PROPERLY GROUNDED. MAKE SURE THIS IS DONE BY
QUALIFIED ELECTRICIAN IN ACCORDANCE WITH ALL APPLICABLE NATIONAL AND LOCAL
ELECTRICAL CODES. BEFORE CONNECTING WIRES, SWITCH POWER OFF AT SERVICE PANEL
AND LOCK SERVICE PANEL TO PREVENT POWER FROM BEING SWITCHED ON ACCIDENTALLY.
Electrical Wire
Finish
Figure
4
Figure
5

7
OPERATING INSTRUCTIONS
3-Speed Mechanual Control
Note: For best results, turn fan on prior to any preparation or cooking and keep fans running while
cooking. Adjust speed as necessary.
Button Control
OFF = Turns the range hood OFF.
Q = Lowest fan speed (QuietMode).
L = Middle fan speed (Low).
H = Highest fan speed (High).
= Turns the lights ON/OFF.
Power Control
To turn the hood off, press the OFF button once while it is ON.
Speed Control
Press the speed buttons (Q, L, and H) to increase/decrease the fan speed level.
Light Control
Press the light button to turn ON/OFF the lights.

8
MAINTENANCE
For optimal performance, clean the range hood surface and baffles regularly.
To Clean Hood Surface
CAUTION: NEVER USE ABRASIVE CLEANERS, PADS, OR CLOTHS.
*** Regular care will help preserve its fine appearance.
1. Use only mild soap or detergent solutions. Dry surfaces using soft cloth.
2. If hood looks splotchy (stainless steel hood), use a stainless steel cleaner to clean the surface of
the hood. Avoid getting cleaning solution onto or into the control panel. Follow directions of the
stainless steel cleaner. Caution: Do not leave on too long as this may cause damage to hood
finish. Use soft towel to wipe off the cleaning solution, gently rub off any stubborn spots. Use
dry soft towel to dry the hood.
3. DO NOT allow deposits to accumulate or remain on the hood.
4. DO NOT use ordinary steel wool or steel brushes. Small bits of steel may adhere to the surface
and cause rusting.
5. DO NOT allow salt solutions, disinfectants, bleaches, or cleaning compounds to remain in contact
with stainless steel for extended periods. Many of these compounds contain chemicals, which
may be harmful. Rinse with water after exposure and wipe dry with a clean lint free cloth.
For Baffle Filter models only: to Clean Baffle Filter/Oil Tunnel
CAUTION: DRAIN OIL FROM BAFFLE FILTERS, SPACERS & OIL TUNNEL REGULARLY TO
PREVENT OVERFLOW.
1. Remove all the baffle filters, spacers and oil tunnel. Note: Not all models have spacers and oil
tunnels.
2. Using a sponge, wash with warm soapy water. Dry completely before returning into place.
CAUTION: SHARP EDGES (Note: Baffle Filters are top rack dishwasher safe.)

9
SPECIFICATIONS
MODEL
/
SIZE
ISX2130SQB-2 / ISX2130SQB-DC37-2 (30”)
ISX2136SQB-2 / ISX2136SQB-DC37-2 (36”)
ISX2142SQB-2 / ISX2142SQB-DC37-2 (42”)
MATERIAL
18-Gauge Commercial Grade Stainless Steel
CONSUMPTION / AMPERE
120W / 2.5A
NUMBER OF
BLOWER
1
DESIGN
Seamless / Satin Finish
BLOWER
TYPE
Single Horizontal Squirrel Cage
EXHAUST
Top:
6" Round
(available only with a 6” Round Vent Adapter [provided])
CONTROLS
Mechanical Push Button (3-Speed)
LIGHTS
3-watt LED light x 4
HOOD BODY DIMENSION
(W x D x H)
ISX2130SQB
-
2
29-3/4” x 23-5/8” x 2-3/8”
ISX2136SQB-2 35-3/4” x 23-5/8” x 2-3/8”
ISX2142SQB-2 41-3/4” x 23-5/8” x 2-3/8”
ISX2130SQB-DC37-2 29-3/4” x 23-5/8” x 2-3/8”
ISX2136SQB-DC37-2 35-3/4” x 23-5/8” x 2-3/8”
ISX2142SQB-DC37-2 41-3/4” x 23-5/8” x 2-3/8”
DUCT COVER DIMENSION
(W x D x H)** Standard Duct Cover (2 pc. adjustable) ISX21DC-2 13-9/16” x 11-1/4” x (25-1/4” ~ 39-3/4”)
Outer Duct Extension (1 pc. Replaces Standard Outer Duct Cover)
ISX21DC37-O 13-9/16” x 11-1/4” x (41-3/8” ~ 57-1/8”)
HOOD WEIGHT (lbs)*** Net Gross
ISX2130SQB-2 (30”) 69.0 88.0
ISX2136SQB-2 (36”) 73.0 92.0
ISX2142SQB-2 (42”) 79.0 101.0
SPEED
QuietMode™ Low High
Air Cap
acity (
CFM
)
280 450 680
Sone* (dB)
1.0 (40) 2.2 (51) 5.0 (63)
*One sone is equivalent to the sound of a refrigerator at 40 decibels.
**Duct cover height when duct cover is installed.
***Hood weight includes standard duct cover.
****Specifications subject to change without notice.

10
MEASUREMENTS & DIAGRAMS
***All inch measurements are converted from millimeters. Inch measurements are estimated.
***All measurements in ( ) are millimeters.
MODEL NO.:
ISX2130SQB
-
2
(30”)
ISX2136SQB-2 (36”)
ISX2142SQB-2 (42”)
30” (Includes 2 baffle filters)
36” (Includes 3 baffle filters)
42” (Includes 3 baffle filters)
FRONT OF HOOD

11
MODEL NO.:
ISX2130SQB
-
DC37
-
2 / ISX2136SQB
-
DC37
-
2 / ISX2142SQB
-
DC37
-
2
Extension Duct Cover
ISX21DC37-O
* For the diagram of hood
dimension, please refer to
Page 10.
FRONT OF HOOD

12
PARTS LIST
MODEL NO.:
ISX2130SQB
-
2
/ ISX2130SQB
-
DC37
-
2
(30”)
ISX2136SQB-2 / ISX2136SQB-DC37-2 (36”)
ISX2142SQB-2 / ISX2142SQB-DC37-2 (42”)
NO. DESCRIPTION MODEL / SIZE PART NO.
1 LED Driver x 2 02-001
2 Duct Cover ISX21DC-2 ISX21-02-002
3 6” Exhaust Vent 02-003
4 Capacitor (12uF, 250 VAC) 02-004
5 LED Light (3W) 02-005
6 Control Unit 02-006
7 Baffle Filter 02-007
8 Blower System 02-008

13
MODEL NO.:
ISX2130SQB
-
2
/ ISX2130SQB
-
DC37
-
2
(30”)
ISX2136SQB-2 / ISX2136SQB-DC37-2 (36”)
ISX2142SQB-2 / ISX2142SQB-DC37-2 (42”)

14
CIRCUIT DIAGRAM
MODEL NO.: ISX2130SQB-2 / ISX2130SQB-DC37-2 (30”)
ISX2136SQB-2 / ISX2136SQB-DC37-2 (36”)
ISX2142SQB-2 / ISX2142SQB-DC37-2 (42”)

15
TROUBLE SHOOTING
Issue
Possible Cause
Solution
After
Installation,
both motors
and lights are
not working.
The power is not on. Make sure the circuit breaker and the unit’s
power is ON. Use a voltage meter to check the
power supply.
The wire connection is not secure.
Check and tighten wire connection.
The control switch is defective. Replace the control switch.
Lights are
working, but
motor(s) is
not.
The motor(s) is defective. Replace motor.
The capacitor(s) is defective. Replace capacitor(s).
The control switch is defective. Replace the control switch.
The range
hood is
vibrating.
The blower system is not
secure.
Tighten the turbine impeller/squirrel cage and
air chamber.
The squirrel cage is not
balanced. Replace the squirrel cage.
Hood is not secured in place. Check the installation of hood, tighten the
mounting bracket.
The motor is
working, but
the lights are
not working.
LED Light(s) is defective.
Replace the LED light.
The light wiring(s) is loose. Check wire continuity from light transformer
to LED light housing(s).
Light transformer is defective. Check power input and power output on the
light transformer. If it’s needed, replace the
light transformer.
The control switch is defective. Replace the control switch.
The range
hood is not
venting out
correctly.
The range hood is installed
outside of the manufacturer
recommended clearance.
Adjust the clearance between the range
hoods and cooktop to 26” to 30”. For Island
range hood, the clearance between the
range hood and cooktop is 30” to 36”.
There is no make-up air inside
the house. Open the window to enhance the performance of the range hood by creating a
sufficient make-up air.
Obstacle blocking the pipe
work.
Remove all obstacles from the duct work.
The pipe size is smaller than
the suggested pipe size. Change the ducting according to the manufacture suggestion.
The pipe connection is not
properly sealed. Check the pipe installation.
Cold air is
coming into
the home.
The damper is not properly
installed or is missing from the
installation.
Check the damper installation.
The damper is not installed. By installing the damper, it will help to
eliminate air backflow.

16
WARRANTY
WARRANTY CERTIFICATE
In order to obtain warranty service, you must provide proof of original purchase from a
KOBE authorized Dealer. Please keep a copy of your original invoice as proof of
purchase.
ONE-YEAR LIMITED LABOR WARRANTY ON KOBE BRILLIA SERIES:
For one year from the date of your original invoice from a KOBE authorized dealer, we will repair
any parts or components free of charge that failed due to manufacturing defects. KOBE reserves
the right to replace, rather than repair the product free of charge at our sole discretion.
It is your sole responsibility to ensure the product is readily accessible for the service technician
to perform repairs. The service technician will not, under any circumstance, remove, alter
or modify any fixture built around and/or connected to the product to gain access to
perform repairs.
TWO-YEAR LIMITED PARTS WARRANTY ON KOBE BRILLIA SERIES:
For two years from the date of your original invoice from a KOBE authorized dealer, we will
provide non-consumable replacement parts or components free of charge that failed due to
manufacturing defects. Consumable parts such as lights bulbs, filters, fuses, and oil cups are
not covered by this warranty.
WHAT IS COVERED:
This warranty is valid in the United States and Canada. It is non-transferable and applies only to
the original purchaser and does not extend to subsequent owner of this product. In Hawaii,
Alaska and Canada, this warranty is limited. There may be additional shipping charges for parts
and service technician travel costs in remote areas or locations 30 miles outside of KOBE
authorized service area.
WHAT IS NOT COVERED:
1. Normal wear and tear, regular service and maintenance required for the product.
2. Consumable parts such as light bulbs, filters, fuses, and oil cups.
3. Chips, scratches or dents due to abuse or misuse of the product, use of corrosive and
abrasive cleaning products.
4. Damages caused by accident, fire, flood and other Acts of God.
5. Services in remote areas or locations 30 miles outside of KOBE authorized service area.
6. Labor cost incurred in connection with the removal of range hood, and reinstallation of
replacement range hood, nor does it cover any other contingent expenses.
7. Scratches inside the hood, back of the baffle filter, and inside the duct cover.

17
THIS WARRANTY WILL BE VOIDED WHEN:
1. Improper installation and failure to follow installation instructions.
2. Any repair, alteration, modification not authorized by KOBE.
3. Duct alteration, modification and connection.
4. Incorrect electric current, voltage or wiring.
5. Improper usage of the product such as commercially, outdoor or other usage other than
its intended purpose which is residential indoor usage only.
6. Product is purchased from an unauthorized KOBE dealer.
7. Product is damaged due to negligence, misuse, abuse, accident.
If we determine that the warranty exclusions listed above applies or if you fail to provide all
necessary documentation for warranty service, you will be responsible for all expenses
associated with the requested service, including parts, labor, shipping, travelling, and any other
expense related to the service request.
TO REQUEST WARRANTY SERVICE, PLEASE CONTACT KOBE RANGE HOODS
SERVICE CENTER:
From the 48 contiguous states:
Email (best): [e-mail]
Phone: [phone] ext. 103
Toll Free: 1-877-BUY-KOBE (289-5623)
From Alaska, Hawaii, and Canada:
Email (best): [e-mail]
Phone: [phone] ext. 103