Krups KP 5000 User manual

S E R V I C E  M A N U A L
B E V E R A G E  C E N T E R
KP5000_CHARCOALGREY
KP5002_WHITE&CHOCOLATE
KP5005_COOLGREY
KP5006_METALRED

M A I N  C O M P O N E N T S
M A I N  C O M P O N E N T S
Overviewofexternalparts
1. Watertank
2. Powerbutton,illuminated
3. Coldwaterindicator
4. Selectionlever(cold/stop/hot)
5. Hotwaterindicator
6. Lockinghandle
7. Bingrid
8. Capsulebin
9. LEDlighting
10.Capsuleholder
11.Dripgrid
12.Driptray
13.Ratingplate
14.Heightadjustment(3levels)
15.Powercord(e.g.withSwisspowerplug)
16.Cleaningneedle
17.Watertankvalve

M A I N  C O M P O N E N T S
Overviewofinternalparts
1. Extractionhead
2. Hotwaterpressurehose
3. Coldwaterpressurehose
4. PCBassemblywithpowerbutton
5. Watertankconnector
6. NTCtemperaturesensor
7. Thermofuses(2x)
8. Thermoblock
9. mainpcb
10. Pump

M A I N  C O M P O N E N T S
Overviewofextractionheadparts
Top rear view.
Bottom front view.
1. Lockinghandle
2. Reedcontact
3. Selectionlever
4. Shutterassembly
(withcold/hotwaterindicators)
5. Microswitch
6. Coldwaterpressurehose
7. Hotwaterpressurehose
8. Injectorplate

M A I N  C O M P O N E N T S
Overviewofratingplate
Theratingplate
• canbefoundontheundersideofthemachine,
• maybeofvaryingdesign,dependingonthebrand,
• carriesthefollowinginformation:

M A I N  C O M P O N E N T S
Watercircuit
1. Watertankwithvalve
2. Filterandconnector
3. Pump
4. Thermoblock
5. Selectionlever
6. Positioncold
7. Positionhot
8. Fconnector
9. Injectorplate
10.Capsuleholder
11.Injector

M A I N  C O M P O N E N T S
Technicaldata
Mainsvoltage
Europe(UK,CH,D,AU,F,I,SP,PT,CZ,SK,PL,NL) ...........................230V/50Hz
Russia.......................................................................................................220V/50Hz
USA/Canada...........................................................................................120V/60Hz
Mexico .......................................................................................................127V/60Hz
Brazil.........................................................................................................127V/60Hz
Japan...................................................................................................100V/5060Hz
SouthKorea ..............................................................................................220V/60Hz
Approvals .......................................................................VDE,SEV,CE,UL,CUL,JET
Powerconsumption(atallvoltagesandfrequencies) ..........................max.1’500W
Ratings(approx.)
Preheating ..........................................................................................................8.0Wh
1smallcup(40ml,Espresso) ............................................................................ 3.0Wh
1largecup(110ml,Lungo).............................................................................. 8.3Wh
1travelmug(350ml,Powder) ........................................................................ 25.0Wh
Economymode ................................................................................................... 0.1W
Flowrates(±50ml/min)
R&G/Espresso................................................................210ml/minatapprox.8.0bar
R&G/Lungo.....................................................................230ml/minatapprox.7.5bar
R&G/Cappuccino............................................................210ml/minatapprox.8.5bar
R&G/LatteMacchiato .....................................................210ml/minatapprox.7.5bar
Powder/Milk ....................................................................320ml/minatapprox.3.5bar
Capacities
Watertank ................................................................................................................1.3l
Driptray...................................................................................................approx.150ml
Usedcapsulesbin ....................................................................................approx.8pcs.
Temperatures
Safetytemperature(thermalcutoff)..................................................... 133°C(271°F)
Hotbeverageoutlettemperature.....................................85°C±5°C(185°F±41°F)
Permissibleambienttemperature..................................... 5°C45°C(41°F113°F)

M A I N  C O M P O N E N T S
Variousdata
Preheatingtime..................................................................................... approx.30sec.
Pumppressuremax. ................................................................................13.5±1.5bar
Noise........................................................................................................max.65dB(A)
Dimensions[mm]
Dimensions(DxWxH)................................................................. 196x316x312mm
Powercordlength ........................................................................................approx.1m
Weightofmachine(withoutwater)..........................................................approx.3.7kg
Distancedripgridtocoffeeoutlet[mm]
Espresso ..............................................................................................................81mm
Mug ....................................................................................................................125mm
Tallglass ............................................................................................................155mm
Travelmug .........................................................................................................183mm

O P E R A T I N G
O P E R A T I N G
Machinestatus
Afterswitchingon,anautomaticselftestisperformedtocheckifthe
 capsuleholderisinserted(withreedswitch)
 NTCisconnected,
 NTCisshortcircuited,
 thethermoblockreachestheworkingtemperatureinabout30seconds.
OperatingmodesanddetectedfailuresareindicatedbyLEDsignalsofthepowerbutton
aslistedinthefollowingtable:
Operatingmodes Powerbutton LEDsignals
Economymode/Off —
Heatingup/selftest red,blinking,approx.30sec.
Ready green,steady
Afterbeveragepreparation(cool
downtime) red,blinking,approx.5sec.
Descalingreadyandduringdes
calingcycle green,slowblinking
Errormode red,rapidblinking

O P E R A T I N G
Preparation,firstuse
Thenewmachinehastoberinsedproperlybeforefirstuseaccordingtothefollowing
sequence: A timer or stop
watch is helpful to
observe the rinsing
times.
The machine will
not work without a
capsule holder inserted.
Do not insert a
capsule yet.
The pre-heating
time is approx.
30 sec.
1. Rinsewatertankatfirst.Thenfill
watertankwithfresh,potablewater.
2. Checkthatcapsuleholderisempty
(nocapsule)forthefollowingrinsing
precedure.
3. Insertcapsuleholderandclose
lockinghandle.
4. Placeajugwithenoughcapactiy
underoutlet.
5. Makesurethatselectionleverisin
centralposition.
6. Connectmainsplug.
7. SwitchmachineON.
8. Waittillpowerbuttonlightsupgreen.
9. Setselectionleveratposition
(
(coldwater).Letwaterrunthrough
forapprox.60sec.

O P E R A T I N G
The drip tray is
height-adjustable in
3 levels.
10. Setselectionleveratposition
)
(hotwater).Letwaterrunthrough
forapprox.60sec.
11. Setselectionleveratmiddleposition
tostoprinsing.
12. Removeandemptyjug.
13. Refillandinsertwatertank. 14. Removeprotectivefoilfromdripgrid.
15. Insertdriptray.
Themachineisnowreadyforuse.

O P E R A T I N G
Preparingabeverage
Choose an
appropriate cup
size for beverage.
The locking handle
can only be
actuated if the selection
lever is in the middle
position.
Users allergic to
dairy products:
clean capsule holder
under running water
before use.
For capsule product
range see user man-
ual or:
www.dolce-gusto.com
For filling amounts
see product package
of capsule or user manual.
The flow speed
depends on the
used capsule.
T
he machine does
not turn off auto-
matically.
Danger of hot
water and product
splashes - capsule can
burst.
Do not open locking
handle prematurely.
1. Checkifwatertankisfilled.
2. CheckifmachineisONandready.
3. Readjustdriptrayifnecessary.
4. Placeacupunderoutlet.
5. Openlockinghandleandpullout
capsuleholder.
6. Insertacapsuleincapsuleholder.
7. Insertcapsuleholderinmachineand
closelockinghandle.
8. Setselectionleveratpositioncold
water
(
orhotwater
)
,depending
onbeverage.
9. Pushselectionleverbacktomiddle
positionafterspecifiedfillingamount
isincup.
10. Donotopenlockinghandlebefore
thepowerbuttonstopsblinkingred
andturnstogreen(approx.5sec).

O P E R A T I N G
Risk of burning
from hot capsule.
Do not touch capsule
immediately after use.
11. Afterpowerbuttonlightsupgreen:
openlockinghandleandpullout
capsuleholder.
12. Discardcapsuleincapsulebin.
13. Cleancapsuleholder. 14. Removecuporproceedwithsecond
capsuleofbeverage.

O P E R A T I N G
Economymode(autoshutofffunction)
After20minuteswithoutoperation,themachineswitchesitselfoffautomatically.
Toresumeoperationsimplypresspowerbutton.
Disableautoshutofffunction
Aftertheautoshutofffunctionisdisabledthemachinewillstayonwhenthepower
buttonispressednexttime.Toturnoffthemachinesimplypressthepowerbutton
again.
Restoreautoshutofffunction
This feature helps
to save electricity
by reducing the amount
of power the machine
draws while it is not in
use and helps protect the
life of the machine.
For longer periods
of standstill
(vacation etc.):
• Plug out power cord.
• Empty water tank.
Ignore the light sig-
nals and wait until
the power button is no
longer illuminated.
1. SwitchmachineOFF. 2. Pressandholdthepowerbuttonfor
30 secondsuntilthemachineturns
offagain.
A power failure can
restore the auto
shut-off function
accidently.
1. Unplugthemachinetorestorethe
autoshutofffunction.

O P E R A T I N G
Emptyfluidsystemforshipping
For shipping a
machine, it is
important to empty the
fluid system.
The machine will
not work without
inserted capsule holder.
Prolonged dry-
running can dam-
age the pump.
1. Emptywatertankanddriptray. 2. Checkthatcapsuleholderisempty.
3. Reinsertcapsuleholder.
4. Setselectionleveratposition
(
(coldwater).Letwaterrunthrough
forapprox.5sec.
5. Setselectionleveratposition
)
(hotwater).Letwaterrunthrough
forapprox.5sec.
6. Setselectionleveratmiddleposition.
7. Removeandemptyjug.
12.Cleanmachineandallaccessories.
13.Sendmachinebackwithcapsule
holderandallprovidedaccessories.

T R O U B L E S H O O T I N G
T R O U B L E S H O O T I N G
Checklist
Thechecklistenablesyoutorapidlylocatefaultsonthemachineandtoinitiateappropriaterepairaction.
Followthecheckprocedure.Repairanyfaultsfoundandcheckifthemachineisoperatingperfectly.
Check
procedure Symptoms Action/repairwork Furtheraction/
repairwork
1Checkgeneral
conditionofmachine
with
accessoriesand
lookforvisible
damage
1.1Partsofhousingarebroken
ordamaged(e.g.snapconnec
tionwithlatchesonhousing
backforwatertank)
YESReplacepartsifnecessary
NOGotopoint1.2
1.2Accessoriesarebrokenor
damaged
YESReplaceallbrokenor
damagedaccessories
NOGotopoint1.3
—
1.3Shakyextractionhead
YESFastenextractionheadwith
screws
NOGotopoint1.4
1.4Powercordisdamaged YESReplacepowercord
NOGotopoint2
2Checkmechanical
elements
2.1Capsuleholderinserts
correctlyintotheextraction
head?
YESGotopoint2.2
NOReplacecapsuleholder
NOCheckinjectorplate
2.2Driptrayinsertscorrectlyin
all3levels?
YESGotopoint2.3
NOCheckifguidingslotsarefree
ofobstaclesanddirt.Checklocking
pins(2x)ondriptray,replaceif
necessary.
—
2.3Lockinghandleismoving?
YESCheckthesnapfitconnec
tionandreplacetheextraction
headifnecessary
NOGotopoint2.4
2.4Selectionleverismoving?
YESCheckthesnapfitconnec
tionandreplacetheextraction
headifnecessary
NOGotopoint2.5
2.5Selectionofhotorcoldis
possiblewhenextractionheadis
opened?
YESReplacetheextractionhead
NOGotopoint2.6
2.6Lockinghandlecanbe
pulledupwhilemakinga
beverage?
YESReplacetheextractionhead
NOGotopoint2.7
2.7Iscapsuleholdermagnetic
onbackside?
YESGotopoint3
NOReplacecapsuleholder —

T R O U B L E S H O O T I N G
3Fillwatertank
3.1Watertankisleakingon
transport
YESReplacewatertank
NOGotopoint3.2 —
3.2Watertankisleakingwhenit
isinsertedinthemachine
YESa)Checkifsnapconnection
forwatertankonhousingbackis
functional
YESGotopointb)
NOReplacehousingback
YESb)Trynewwatertankand
checkifitisstillleaking
NOGotopoint4
YESReplaceconnector(tank
topump),filterandwatertank
NOReplaceoldwatertank
4Plugintomains
andswitchON
machine
4.1Machine(withcapsule
holderinserted)isnotworking
nofunction
YESa)Checkifmagnetsof
capsuleholderareinplace.
YESGotopointb)
NOReplacecapsuleholder
YESb)Checkifpowercordis
functional
YESGotopointc)
NOReplaceit.
YESc)Checkifallelectrical
connectorsareconnected
YESGotopointd)
NOConnectthem
YESd)Checkifthermoblock’s
thermofuses(133°C)aredefective
YESReplacepowercordand
PCBassembly.Ifnecessary
replacealsothethermoblock
NOGotopointe)
YESe)Checkifpowerbuttonis
functional
YESGotopointf)
NOCheckifPCBsupportand
housingleftareassembled
correctly.ReplacePCB
assemblyorhousingleftif
necessary.
YESf)Checkifindicator(LED)is
defective
YESReplacePCBassembly
NOGotopointg)
YESg)Checkifreedcontactis
functional
YESGotopointh)
NOReplaceextractionhead
YESh)Checkifpumpisworking
atposition
(
(cold)
YESGotopointi)
NOGotopointj)
YESi)Checkifpumpisworkingat
position
)
(hot)
YESGotopoint4.3
NOReplacetheextraction
head(valveswitchmightbe
broken).Ifstill
notworking,replacealsoPCB
assembly.
YESj)Checkifpump'sthermal
cutofffuse(98°C)isdefective
YESReplacepump.
NOReplacepump
orPCBassembly
orextractionhead
Check
procedure Symptoms Action/repairwork Furtheraction/
repairwork

T R O U B L E S H O O T I N G
4Plugintomains
andswitchON
machine
4.2Indicator(LED)flashesred
3 timesasecond(errormode)
YESa)CheckifNTCtemperature
sensorisfunctional
NOReplaceNTCtempera
turesensor.
YESGotopointb)
YESb)Checkifelectricalwires
arefunctional
NOGotopoint4.3
YESReplacePCBassembly
NOReplacedefective(s)
wire(s).
4.3Machineisworkingwithout
capsuleholder
YESReplacetheextractionhead
NOGotopoint4.4
4.4Machineishissingifvalve
handleisinmiddleposition
YESReplacetheextractionhead
NOGotopoint5
4.5Nocuplighting
YESCheckifcableconnectorand
cuplightingwiringarefunctional
NOGotopoint5
YESReplacecuplightingor
PCBassembly.
NOFixloseconnection(s)
5Checkswhile
preparingabeverage
5.1Noextractionpossible(no
wateratcoffeeoutlet)
YESa)Watertankisempty? YESFillwatertank
NOGotopointb)
YESb)Watertankiscorrectly
inserted?
YESGotopointc)
NOInsertwatertank
correctly
YESc)Filterisblockedornotin
rightposition
YESReplacefilter.
NOGotopointd)
YESd)Fluidsystemisempty?
YESPrimethefluidsystem
withoutcapsule.
NOGotopointe)
YESe)Fluidsystemisblockedby
scale?
YESDescalethefluidsystem
NOGotopointf)
YESf)Injectorisstillcloggedafter
descaling?
YESDeblocktheinjector
NOReplacetheextraction
head.
5.2Hotwatertemperatureistoo
low(lessthan70°C/158°F)
YESa)CheckifNTCtemperature
sensorisfunctional
NOChangeNTCtempera
turesensor.
YESGotopointb)
YESb)Fluidsystemisscaled?
YESDescalethefluidsystem
NOReplacePCBassembly
YESc)Valvemalfunction?
YESReplacetheextraction
head.
NOGotopointd)
YESd)Flowrateofpumpoutof
range?
YESReplacethepump.
NOGotopoint5.3
Check
procedure Symptoms Action/repairwork Furtheraction/
repairwork

T R O U B L E S H O O T I N G
5Checkswhile
preparingabeverage
5.3Hotwatertemperatureistoo
high(morethan95°C/203°F)
YESa)CheckifNTCtemperature
sensorisfunctional
NOChangeNTCtempera
turesensor.
YESGotopointb)
YESb)Fluidsystemisscaled?
YESDescalethefluidsystem
NOGotopoint5.5
YESd)Flowrateofpumpoutof
range?
YESReplacethepump.
NOGotopoint5.4
5.4Coldwatertemperaturetoo
high(5°C/41°Fmorethanwater
tanktemperature)
YESValvemalfunction?
NOGotopoint5.5
YESReplacetheextraction
head.
NOGotopoint5.6
5.5Selectionleverdoesnot
remainattheposition
(
(cold)
or
)
(
hot)
YESReplacetheextractionhead
NOGotopoint5.6
5.6Thecapsuledoesnotfallout
ofthecapsuleholder
YESCheckthecapsuleorthe
capsuleholder
NOGotopoint6
YESReplacethecapsule
holderifnecessary
6Checkforleaks
and/orflowrate
whilepreparinga
beverage.
6.1Leakageatextractionhead
YESa)Thecapsulehasmultiple
perforations?
NOGotopoint6.2
YESPerforatethecapsule
onlyonce,seeusermanual
NOReplacetheextraction
head.
6.2Waterunderneaththe
machine
YESDefectivepressurehoses
and/orsiliconeelbow?
NOGotopoint6.3
YESReplacedefectivepres
surehoses,clipsand/orsili
coneelbow
NOGotopoint6.4
6.3Leakageatpressurehoses
connections
YESDefectivepressurehoses
andclips?
NOGotopoint6.4
YESReplacedefectivepres
surehosesandclips
NOGotopoint6.4
6.4Flowrateoutofrange
YESa)Fluidsystemisscaled?
YESDescalethefluidsystem
NOGotopointb)
YESb)Injectorplateisblocked?
YESDeblockinjectorof
injectorplate
anddescaleagain.
NOGotopointc)
YESc)Filterisblocked?
YESReplacefilter.
NOReplacepump.
Check
procedure Symptoms Action/repairwork Furtheraction/
repairwork

T R O U B L E S H O O T I N G
7Checkforloud
noisesorvibrations
7.1Checkvibrationswhile
puttingaplasticbeakeronthe
dripgrid
YESPlasticbeakerismoving
around
YESa)Checkifdriptrayand
dripgridareinsertedcorrectly,
setitrightifnecessary
NOGotopointb)
YESb)Pumpisnotfirminits
support,replaceitifnecessary
NOGotopointc)
YESc)Checkifpressure
hosesorsiliconeelbowtouch
thehousing
NOGotopoint7.2
7.2Checkvibrationsonthe
watertank(wateriswaving)
YESThewatertankisvibratingon
themachine?
YESPumpisnotfirminits
support,replaceit.
NOGotopoint8
8Performfunction
tests.
9Performfinal
cleaning.
Notroublefoundduringthecheckprocedure?
AskSEB/Krupsaftersalesserviceforfurtherdetailsin
ordertomakeadecision.
Endofcheckprocedure.
Check
procedure Symptoms Action/repairwork Furtheraction/
repairwork