Kyocera ECOSYS M5521cdw Installation guide

kyoceradocumentsolutions.us
Frequently Asked
Questions M5521cdw

Table of Contents
My M5521cdw displays “Check toner/Low toner”. 3
How do I check the Toner Level on my M5521cdw? 4
How do I access the Command Center RX webpage? 6
What is the administrator login via the M5521cdw OP Panel? 7
Where is the Serial Number located for the M5521cdw? 7
How do I install the Windows Print Driver for my M5521cdw? 8
My M5521cdw has poor image quality. 10
My M5521cdw displays an error indication. 11
My M5521cdw does not turn on. 13
My M5521cdw has a message on the display that a Paper Jam has
occurred. Also, there is a flashing Attention light. 13
Setting the Connection by Using the Wi-Fi Setup Tool
(Microsoft Windows). 17
Wireless Connection setup by Using Wi-Fi Direct. 20
When trying to access the Command Center web page on my
M5521cdw it states, “incorrect login Username or Password”. 25
How can I print onto “Special Media” such as Envelopes or Labels on
my M5521cdw? 26
Installing the Apple OS print driver. 27
Installing Kyocera Quick Scan Utility. For USB and network
connected devices. 31
Using Kyocera Quick Scan Utility. For USB and network
connected device. 33

FAQs M5521cdw
3
My M5521cdw displays “Check toner/Low toner”.
1. Check to ensure the toner is Genuine Kyocera Toner.
You can do this by checking if the toner has the Kyocera
Hologram on the toner bottle.
To maintain quality, we recommend using genuine
Kyocera toner containers, which must pass numerous
quality inspections.
The use of non-genuine toner containers may cause failure. We
will not be liable for any damages caused by the use of third-
party supplies in this machine.
A label is affixed to our genuine supplies, as shown below.
2. Remove the toner container and shake it, re-install
the toner container.
Shake the toner container.
3. Make sure the Right Cover is closed all the way.
4. Make sure the toner is installed in the
printer correctly.

FAQs M5521cdw
4
How do I check the Toner Level on my M5521cdw?
The Toner Gauges can be checked on the display.
1. Press the [Status / Job Cancel] key.
2. Scroll down using the down arrow key to highlight
[Toner Status], press OK to select.
3. The toner levels will be displayed.

FAQs M5521cdw
5
The toner gauges can also be found on the printer Status Page.
1. Press the [System Menu / Counter] key.
3. Select [Report] Press OK. 6. Select Yes.
4. Select [Report Print] press OK. 7. Check Toner Gauges at the bottom of the page.
5. Scroll down to highlight [Status Page] Press OK.
Toner Gauges
Cyan
0 %
100 %
Magenta
0 %
100 %
Yellow
0 %
100 %
Black
0 %
100 %

FAQs M5521cdw
6
How do I access the Command Center RX webpage?
(Command Center is not available with USB Cable connected devices)
Print the Status Page to get the TCP IP address for the printer.
+ Print the Status Page to get the TCP IP address for the printer.
+ Press the [System Menu / Counter] key > Select [Report] > Select [Report Print]>
Select [Status Page].
+ Look for the heading of Network on left column of the printed Status Page.
+ Below Network look for IPv4.
+ Look for the IP Address on the third line down.
Open a Web Browser such as Internet Explorer then delete the text in the Address Field.
Key in the IP address obtained from the Status Page then press Enter.
The default login is
Username: Admin (capital A)
Password: Admin (capital A)

FAQs M5521cdw
7
What is the administrator login via the M5521cdw OP Panel?
Username: 2100
Password: 2100
Where is the Serial Number located for the M5521cdw?
Open the Multi-Purpose Tray to find the Serial Number.
It will be a white label that looks like a barcode.
Note: The serial # is also located in the upper right corner on the printed status page.
Checking the Equipment’s Serial Number
The equipment’s serial number is printed in the location shown in the figure.
You’ll need the equipment’s serial number when contacting your Service Representative. Please
check the number before contacting your Service Representative.

FAQs M5521cdw
8
How do I install the Windows Print Driver for my M5521cdw?
Supported operating systems.
+ Windows 10
+ Windows 8.1
+ Windows Server 2019
+ Windows Server 2016
+ Windows Server 2012 R2
+ Windows Server 2012
Note: If you install the driver in unsupported operating
systems including Windows 7, Windows Server 2008 R2, and
Windows Server 2008, a security message appears. To proceed
with the installation, allow the installer to make changes to
your computer. For more information on Microsoft Windows
support policy, go to the Microsoft Support website.
The KX Print Driver can be downloaded from:
https://www.kyoceradocumentsolutions.us/m5521
1. Once downloaded, double click on the exe file to start the
installation. The driver installation files will extract to a folder
on the C drive.
2. When the extraction completes, Windows Defender may
prompt an unrecognized app is starting. Click More Info.
3. Then select Run Anyway.
4. The Kyocera Product Library will open.
5. Accept the License Agreement.

FAQs M5521cdw
9
6. Acknowledge the Energy Star Compliance notification by
clicking OK.
7. In the menu on the left select Express Install.
8. In Express mode, the installer will search the network and
USB connections for any Kyocera devices.
Click on the printer to highlight it and click Install.
9. Select Yes to allow the driver to report issues to Kyocera in
the event of an issue. If you do not wish to allow the reporting,
select No.
10. The Product Library will start installing the selected driver
and components.
11. Once complete, select the check box to Print A
Test Page.
Please note that for Energy Star Compliance, Duplex is enabled
by default.

FAQs M5521cdw
10
My M5521cdw has poor image quality.
To maintain quality, be sure to use genuine Kyocera
toner.
The use of non-genuine toner containers may cause
failure. A label is affixed to our genuine supplies, as
shown below.
1. Replace the paper with new paper.
2. Shake the toner container from side to side several times.
3. Disable Eco Print mode. System Menu> Common
Settings> Function default> Eco Print> turn off.
5. Make sure the paper type setting is correct for the paper
being used.
6. Select the System Menu / Counter key > Adjust/
Maintenance >Service Setting> Drum Refresh > Start.
7. Select the System Menu / Counter key > Adjust/
Maintenance > Service Setting> Laser Scanner Cleaning
> Start.
8. Select the System Menu / Counter key > Adjust/
Maintenance > Service Setting> DEV-CLN > Start.

FAQs M5521cdw
11
My M5521cdw displays an error indication.
If an error occurs on the machine, the error message appears on the screen. Also, the Attention
indicator on the operation panel will light up or flash.
1. How can I find information if an error occurs?
When [Help] is displayed on the message display, select [Help] to display the Help screen. The
Help screen shows machine operation.
Select the [▼] key to display the next step or select the [▲] key to display the previous
step.Select the [OK] key to exit the Help screen.

FAQs M5521cdw
12
2. How can I wake the machine up from Sleeping?
Answer: Pressing the [Energy Saver] key will wake the machine from a sleep state.
3. What does a blinking Processing light mean?
The [Processing] light blinks during print processing or when an error occurs.
4. What does a blinking Attention light mean?
The [Attention] indicator lights up or blinks when an error occurs, or a job is stopped.
5. Why do I get a “Add Paper to MP Tray” message when I send a print job?
The media type or size selection in the print job does not match the media or size in the printer.
Verify that the media and size selected in the print driver matches the media and size in the
cassette.
6. Why does the printer show Offline when connected USB?
This is likely a communication issue. Use another USB port on the PC or another USB cable.

FAQs M5521cdw
13
My M5521cdw does not turn on.
1. Make sure to fully press in the white main power button
located on the lower right side of the front of the printer.
2. Check that the power cord that came with the printer is fully
inserted in the rear of the unit.
3. Confirm the printer is plugged into a working outlet. Try
plugging in another device to see if it powers on.
4. Try a different power cord if available.
My M5521cdw has a message on the display that a Paper
Jam has occurred. Also, there is a flashing Attention light.
The first step is to determine the paper jam location. Take
a look at the message on the Printer display. Reference
the images below and follow the steps outlined to clear the
jammed paper.
Paper Jam at the MP Tray
1. To remove any loose scraps of paper from inside the
machine. Scraps of paper left in the machine could cause
subsequent jamming.
2. Remove all the paper.
3. Push the multipurpose tray to close it.
4. Pull Cassette 1 out toward you until it stops.
1
2
Paper jammed
in Cassette 1.
JAM****
! Attention
Help

FAQs M5521cdw
14
5. Open Duplex Feed Cover. 10. Reload the paper.
6. Remove any jammed paper.
7. Push Feed Cover back in.
Paper Jam at the Cassette
1. Pull Cassette 1 out toward you until it stops.
2. Remove any jammed paper. Do not reuse the jammed
papers. If the paper tears during removal, be sure to remove
any loose scraps of paper from inside the machine. Scraps of
paper left in the device could cause subsequent jamming.
8. Push Cassette 1 back in.
9. Open the multipurpose tray.
3. Push Cassette 1 back in.

FAQs M5521cdw
15
Paper Jam at the Rear Cover
1. Open the Rear Cover 1.
2. Remove any jammed paper. Do not reuse the
jammed papers. If the paper tears during removal, be
sure to remove any loose scraps of paper from inside the
machine. Scraps of paper left in the device could cause
subsequent jamming.
3. Open the cover (A).
5. Open the feed cover (B).
6. Remove any jammed paper.
7. Open the duplex unit (C).
4. Remove any jammed paper.
8. Remove any jammed paper.
9. Push and close the Rear Cover 1.

FAQs M5521cdw
16
Paper Jam in the Document Processor
1. Remove the originals from the Original Table.
2. Open the top cover and remove any jammed paper.
3. Remove originals from inside the document processor.
4. Close the cover.

FAQs M5521cdw
17
Setting the Connection by Using the Wi-Fi Setup Tool
(Microsoft Windows).
To send the Wi-Fi settings configured in the Wi-Fi Setup Tool to
the machine, connect the computer with the machine locally.
The connection methods are wired connection via LAN cable
and wireless LAN connection (Wi-Fi Direct).
Wireless Connection setup by Using LAN Cable
Connect the printer with a computer.
1 Connect the printer with a computer via LAN cable when
the machine is powered on.
2 Turn on the computer.
IP address (link local address) of the machine and
computer is generated automatically.
Insert the DVD (if your computer is equipped with one) or visit
our web site and download the latest
Wi-Fi setup tool
https://www.kyoceradocumentsolutions.us/m5521
Click [Accept].
Select Maintenance.
Wi-Fi Setup Tool > [OK].
NOTE
+ Before using the Wi-Fi Setup Tool, connect your
computer to this machine locally with wired LAN
cable or Wi-Fi Direct.
+ To use Wi-Fi Direct, confirm that the Wi-Fi Direct
is enabled (Wi-Fi Direct is set to [On]) and Restart
Network from the operation panel, before your
computer will be connected to this machine with Wi-
Fi Direct.
+ To use a wired LAN cable directly connected to the
machine, the Auto-IP (Link-local) address will be
assigned to the machine and the computer. This
machine applies Auto-IP as the
default settings.
+ Configure the settings on the operation panel if your
computer supports WPS.
NOTE
+ Installation on Windows must be done by a user
logged on with administrator privileges.
+ If the “Welcome to the Found New Hardware Wizard“
dialog box displays, select [Cancel].
+ If the autorun screen is displayed, click
[Run setup.exe].
+ If the user account management window appears,
click [Yes] ([Allow]).

FAQs M5521cdw
18
Configure the settings
Select “Do not use WPS“.
Press next.
Press next.
Select LAN cable and press Next.
Press next.
Select Easy setup and Press Next.

FAQs M5521cdw
19
A list of available printers will be displayed, select you model
and press Next.
Enter Admin for Username and Admin for password. Select Use
device settings. Press Next.
Software will show connecting status.
Select your Network Authentication type and enter Password in
the Pre-Shared Key field. Press Next.
Software will show connecting status.
Setup Complete.
NOTE
Only one device can be added at a time using Wi-Fi setup tool. It may take some time to search for the device.

FAQs M5521cdw
20
Wireless Connection setup by Using Wi-Fi Direct.
Enabling Wi-Fi Direct
When the wireless network function is available on the machine, setting Wi-Fi Direct enables you
to print from the Wi-Fi Direct environment. The configuration methods are as follows:
1. Press [System Menu] key.
2. Scroll down using arrow key to [System/Network],
Press OK.
3. Select [Network Setting], Press OK.
4. Scroll down using arrow key to [Wi-Fi Direct Settings],
Press OK.
5. Scroll down to turn ON [Wi-Fi Direct], Press OK.