8
Limited Warranty
New machines and accessories sold by Laguna Tools carry a one-year warranty
effective from the date of shipping. Machines sold through dealers must be registered
with Laguna Tools within 30 days of purchase to be covered by this warranty. Laguna
Tools guarantees all new machines and accessories sold to be free of manufacturers’
defective workmanship, parts, and materials. We will repair or replace, without charge,
any parts determined by Laguna Tools, Inc. to be a manufacturer’s defect. We require
that the defective item/part be returned to Laguna Tools with the complaint. Any
machines returned to Laguna Tools must be returned with packaging in the same way
it was received. If a part or blade is being returned it must have adequate packaging to
ensure no damage is received during shipping. In the event the item/part is determined
to be damaged due to lack of maintenance, cleaning or misuse/abuse, the customer will
be responsible for the cost to replace the item/part, plus all related shipping charges.
This limited warranty does not apply to natural disasters, acts of terrorism, normal wear
and tear, product failure due to lack of maintenance or cleaning, damage caused by
accident, neglect, lack of or inadequate dust collection, misuse/abuse or damage
caused where repair or alterations have been made or attempted by others.
Laguna Tools, Inc. is not responsible for additional tools or modifications sold or
performed (other than from/by Laguna Tools, Inc.) on any Laguna Tools, Inc. machine.
Warranty maybe voided upon the addition of such described tools and/or modifications,
determined on a case-by-case basis.
Software purchased through Laguna Tools Inc. is not covered under this warranty and
all technical support must be managed through the software provider. Software is non-
refundable.
Normal user alignment, adjustment, tuning, and machine settings are not covered by
this warranty. It isthe responsibility ofthe user tounderstand basic machinery operation,
settings, and procedures and to properly maintain the equipment in accordance with the
standards provided by the manufacturer.
Parts, under warranty, are shipped at Laguna Tools, Inc.’s cost either by common
carrier, FEDEX ground service or a similar method. Technical support to install
replacement parts is primarily provided by phone, fax, e-mail, or Laguna Tools Customer
Support Website. The labor required to install replacement parts is the responsibility of
the user.
Laguna Tools is not responsible for damage or loss caused by a freight company or
other circumstances not in our control. All claims for loss or damaged goods must be
notified to Laguna Tools within twenty-four hours of delivery. Please contact our
Customer Service Department for more information.
