Warranty Against Defects
Laser Corporation Pty Ltd (“Laser”) warrants your newproduct to be freefrom defects in materials and
workmanship for 12 months, from the date of purchase,provided thatthe product is used in accordance with
accompanying recommendations or instructions where provided. The benefitof this warranty is in addition to
your rights underthe Australian Consumer Law and to other rights and remedies of the consumer under alaw in
relation to the goods or services to which the warranty relates.
Through anetwork of retailers and resellers,Laserwill provide you with yourchoiceof a repair,exchange (where
possible) or refund (within Dead on Arrival period) forthis product if itbecomesdefective within the warranty
period.This warranty willno longer apply where the defect is a result of alteration, accident, misuse,abuse,
normal wear and tear, neglect or improperstorage. Please retain your receipt as proof of purchase
How to make a productwarranty claim:
Step 1: Find your receiptwhich proves the date of purchase. Where the date of purchase cannot be verified,
your place of purchase or Laserwill make an assessment based on the dateof manufacture,the condition of the
Laser Product and the type of defect.
Step 2a): Contactyour place of purchase. They will assess the nature ofthe fault and repair, replace or fund the
product as per their store refund or warranty policy.Step 2b): If your place of purchasecannot becontacted,
then you can contact Laser. Customer Service with details of your defective Laser Product: Phone: (02) 9870 3388;
or Email: support@laserco.com.au or online www.laserco.com.au/warranty (click on “Consumers (End Users)”).
Our business address isat 1/6-8 Byfield Street, North Ryde, NSW 2113.Step 3: Laser willissue you with aReturn
Authorisation (RA) numberwithin 48 hours. Whenrequested, send us the defectiveProductand a copy ofyour
receipt. Laserwill cover the cost of the return delivery. Step 4: Wait for us to contact you. Once we have
received your defective Laser Product forinspection, we willinform you of our assessment of your claim within 7
days. When we contact you, we will firstly let you know whether you have a valid claim under this Warranty, and
if so, we will inform you whether your defective Laser Productwill be replaced or repaired, together with the
numberof days you can expect to wait to receive your replaced or repaired Laser Product.Step 5: For
further details on warranty cover and returns, please check Terms and Conditions for Warranty Returns section
on http://www.laserco.com.au/warranty
Our goods come with guarantees that cannotbe excluded under the Australian ConsumerLaw. Youareentitled
to a replacement or refund for amajor failure and compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure.
