Lenovo H105 Use and maintenance manual

Version 1.1
31024330

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Lenovo Statement of Limited Warranty - India
Congratulations! You are now the proud owner of an Lenovo 3000 Product. We
are sure you will be satisfied with the performance and reliability of our products. In
the rare event that you do have a problem, this warranty booklet will give you details
on what to do. As you read through this, you will find that it covers most of your
needs. Lenovo provides Hardware Maintenance Support to all its PC range of
systems either directly or through Warranty Service Providers (WSPs)*. These WSPs
are carefully chosen and trained by Lenovo to maintain Lenovo 3000 products. The
Warranty Service will be available to you from Monday to Saturday between 9 AM and
6 PM on all Lenovo working days. The Hardware Limited Warranty support will cover
all Lenovo 3000 products. However, the period and type of support are governed by
the table mentioned in part 3 of the Lenovo Statement of Limited Warranty.
The warranty services are applicable for India only.
On-site Service
On-site Service implies that Lenovo or an WSP will provide Hardware Maintenance
Services at your site if it is located within Municipal Limits of the respective Lenovo/
WSP location. For customers who are located outside Municipal Limits, the option of
carry in service at no additional charge or on site service at additional charges are
available.
Carry-in-service
Carry-in-service implies that Lenovo will provide Hardware Maintenance Services at
the designated locations. To avail these services, you need to deliver the product to
the nearest Lenovo designated locations, and arrange to pick up the system after
repairs.
Hardware Maintenance Services
Hardware Maintenance Services implies that Lenovo or its WSP will repair or replace
any items or unit in the PC products so as to ensure its satisfactory functioning during
the warranty period. To enable Lenovo or its WSP to smoothly discharge this warranty
obligation, you will have to make the system available to the engineers at your site or
at any Lenovo designated location as applicable. You will find that standard warranty
services mentioned above cover most of your service requirements.
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2Lenovo Statement of Limited Warranty - India
Lenovo Statement of LimitedWarranty
Part 1 - GeneralTerms
This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 - Country-unique
Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1.
The warranties provided by Lenovo Group Limited or one of its subsidiaries (called “Lenovo”) in
this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for
resale. The term “Machine” means a Lenovo machine, its options, features, conversions,
upgrades or peripheral products, or any combination of them. The term “Machine” does not
include any software programs, whether pre-loaded with the Machine, installed subsequently or
otherwise.
Nothing in this Statement of Limited Warranty affects any statutory rights of
consumers that cannot be waived or limited by contract.
What this Warranty Covers
Lenovo warrants that each Machine 1) is free from defects in materials and workmanship and 2)
conforms to Lenovo’s Official Published Specifications (“Specifications”) which are available on
request. The warranty period for the Machine starts on the original date of installation and is
specified in Part 3 - Warranty Information. The date on your invoice or sales receipt is the date of
installation unless Lenovo or your reseller informs you otherwise. Unless Lenovo specifies
otherwise, these warranties apply only in the country or region in which you purchased the
Machine.
THESE WARRANTIES AREYOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER
WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED
TO,THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES, SOTHE ABOVE EXCLUSION
MAY NOT APPLYTOYOU. INTHAT EVENT, SUCH WARRANTIES ARE LIMITED IN
DURATIONTOTHEWARRANTY PERIOD. NO WARRANTIES APPLY AFTERTHAT
PERIOD. SOME STATES OR RISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS, SOTHE ABOVE LIMITATION MAY NOT APPLYTOYOU.
What this Warranty Does not Cover
This warranty does not cover the following:
•any software programs, whether pre-loaded or shipped with the Machine, or installed
subsequently;
•failure resulting from misuse, accident, modification, unsuitable physical or operating
environment, or improper maintenance by you;
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Lenovo Statement of Limited Warranty - India
•failure caused by a product for which Lenovo is not responsible; and
•any third party products, including those that Lenovo may procure and provide with or
integrate into a Lenovo Machine at your request.
The warranty is voided by removal or alteration of identification labels on the Machine or its parts.
Lenovo does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as assistance with
“how-to” questions and those regarding Machine set-up and installation, is provided WITHOUT
WARRANTIES OF ANY KIND.
How to ObtainWarranty Service
Warranty service may be provided by Lenovo, an approved service provider, or your reseller if
authorized to perform warranty service. Each of them is referred to as a “Service Provider.”
If the Machine does not function as warranted during the warranty period, contact a Service
Provider.
What Lenovo Will Do to Correct Problems
When you contact a Service Provider for service, you must follow the problem determination and
resolution procedures that we specify. An initial diagnosis of your problem can be made either by
a technician over the telephone or electronically by access to a support website.
The type of warranty service applicable to your Machine is specified in Part 3 - Warranty
Information.
You are responsible for downloading and installing designated software updates from a support
web site or from other electronic media, and following the instructions that your Service Provider
provides. Software updates may include basic input/output system code (called “BIOS”), utility
programs, device drivers, and other software updates.
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard,
mouse, speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you
to install.
If the Machine does not function as warranted during the warranty period and your problem
cannot be resolved over the telephone or electronically, through your application of software
updates, or with a CRU, your Service Provider, will either, at its discretion, 1) repair it to make it
function as warranted, or 2) replace it with one that is at least functionally equivalent. If your
Service Provider is unable to do either, you may return the Machine to your place of purchase
and your money will be refunded.
As part of the warranty service, your Service Provider may also install selected engineering
changes that apply to the Machine.
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4Lenovo Statement of Limited Warranty - India
Exchange of a Machine or Part
When the warranty service involves the exchange of a Machine or part, the item your Service
Provider replaces becomes Lenovo’s property and the replacement becomes yours. You
represent that all removed items are genuine and unaltered. The replacement may not be new,
but will be in good working order and at least functionally equivalent to the item replaced. The
replacement assumes the warranty status of the replaced item.
Your Additional Responsibilities
Before your Service Provider exchanges a Machine or part, you agree to remove all features,
parts, options, alterations, and attachments not under warranty service.
You also agree to:
1. ensure that the Machine is free of any legal obligations or restrictions that prevent its
exchange;
2. obtain authorization from the owner to have your Service Provider service a Machine that you
do not own; and
3. where applicable, before service is provided:
a. follow the service request procedures that your Service Provider provides;
b. backup or secure all programs and data,contained in the Machine; and
c. provide your Service Provider with sufficient, free, and safe access to your facilities to permit
Lenovo to fulfill its obligations.
4. (a) ensure all information about identified or identifiable individuals (Personal Data) is deleted
from the Machine (to the extent technically possible), (b) allow your Service Provider or a
supplier to process on your behalf any remaining Personal Data as your Service Provider
considers necessary to fulfill its obligations under this Statement of Limited Warranty (which
may include shipping the Machine for such processing to other service locations around the
world), and (c) ensure that such processing complies with any laws applicable to such
Personal Data.
Limitation of Liability
Lenovo is responsible for loss of, or damage to, your Machine only while it is 1) in your Service
Provider’s possession or 2) in transit in those cases where Lenovo is responsible for the
transportation charges.
Neither Lenovo nor your Service Provider are responsible for any of your confidential, proprietary
or personal information contained in a Machine which you return for any reason. You should
remove all such information from the Machine prior to its return.
Circumstances may arise where, because of a default on Lenovo’s part or other liability, you are
entitled to recover damages from Lenovo. In each such instance, regardless of the basis on
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Lenovo Statement of Limited Warranty - India
which you are entitled to claim damages from Lenovo (including fundamental breach, negligence,
misrepresentation, or other contract or tort claim), except for any liability that cannot be waived
or limited by applicable laws, Lenovo is liable for no more than
1. damages for bodily injury (including death) and damage to real property and tangible personal
property for which Lenovo is legally liable; and
2. the amount of any other actual direct damages, up to the charges for the Machine that is
subject of the claim.
This limit also applies to Lenovo’s suppliers, resellers and your Service Provider. It is the
maximum for which Lenovo, its suppliers, resellers, and your Service Provider are collectively
responsible.
UNDER NO CIRCUMSTANCES IS LENOVO, ITS SUPPLIERS, RESELLERS OR SERVICE
PROVIDERS LIABLE FOR ANY OFTHE FOLLOWING EVEN IF INFORMED OFTHEIR
POSSIBILITY: 1)THIRD PARTY CLAIMS AGAINSTYOU FOR DAMAGES (OTHERTHAN
THOSE UNDERTHE FIRST ITEM LISTED ABOVE); 2) LOSS OF, OR DAMAGE TO, DATA;
3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES; OR 4) LOST PROFITS, BUSINESS REVENUE, GOODWILL
OR ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS DO NOT ALLOWTHE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SOTHE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLYTOYOU.
Governing Law
Both you and Lenovo consent to the application of the laws of the country in which you acquired
the Machine to govern, interpret, and enforce all of your and Lenovo’s rights, duties, and
obligations arising from, or relating in any manner to, the subject matter of this Statement of
Limited Warranty, without regard to conflict of law principles.
THESE WARRANTIES GIVEYOU SPECIFIC LEGAL RIGHTS ANDYOU MAY ALSO HAVE
OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO
JURISDICTION.
Jurisdiction
All of our rights, duties, and obligations are subject to the courts of the country in which you
acquired the Machine.
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6Lenovo Statement of Limited Warranty - India
Part 2 - Country-uniqueTerms
INDIA
Limitation of Liability: The following replaces items 1 and 2 of this section:
1. liability for bodily injury (including death) or damage to real property and tangible personal
property will be limited to that caused by Lenovo’s negligence; and
2. as to any other actual damage arising in any situation involving nonperformance by Lenovo
pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the
charge paid by you for the individual Machine that is the subject of the claim.
Arbitration:
The following is added under this heading
Disputes arising out of or in connection with this Statement of Limited Warranty shall be finally
settled by arbitration which shall be held in Bangalore, India in accordance with the laws of India
then in effect. The arbitration award shall be final and binding for the parties without appeal and
shall be in writing and set forth the findings of fact and the conclusions of law.
The number of arbitrators shall be three, with each side to the dispute being entitled to appoint
one arbitrator. The two arbitrators appointed by the parties shall appoint a third arbitrator who
shall act as chairman of the proceedings. Vacancies in the post of chairman shall be filled by the
president of the Bar Council of India. Other vacancies shall be filled by the respective nominating
party. Proceedings shall continue from the stage they were at when the vacancy occurred.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date
the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that
the arbitrator was validly and properly appointed.
All proceedings shall be conducted, including all documents presented in such proceedings, in
the English language. The English language version of this Statement of Limited Warranty prevails
over any other language version.
Part 3 -Warranty Information
This Part 3 provides information regarding the warranty applicable to your Machine, including the
warranty period and type of warranty service Lenovo provides.
Warranty Period
The warranty period may vary by country or region and is specified in the table below. A warranty
period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service
without charge for:
a. parts and labor during the first year of the warranty period; and
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Lenovo Statement of Limited Warranty - India
b. parts only, on an exchange basis, in the second and third years of the warranty period. Your
Service Provider will charge you for any labor provided in performance of the repair or
replacement(s) in the second and third year of warranty period.
Country or Region of MachineType Warranty Period Type of Warranty
Purchase Service
India 8789, 8790, 8822 1 year - Parts & Labour 5
Types of Warranty Service
If required, your Service Provider will provide repair or exchange service depending on the type of
warranty service specified for your Machine in the above table and as described below.
Scheduling of service will depend upon the time of your call and is subject to parts availability.
Service levels are response time objectives and are not guaranteed. The specified level of
warranty service may not be available in all worldwide locations, additional charges may apply
outside your Service Provider’s normal service area, contact your local Service Provider
representative or your reseller for country and location specific information.
1. Customer Replaceable Unit (“CRU”) Service
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2
CRUs require some technical skill and tools. CRU information and replacement instructions are
shipped with your Machine and are available from Lenovo at any time on your request. You may
request that a Service Provider install CRUs, at no additional charge, under the type of warranty
service designated for your Machine. Lenovo specifies in the materials shipped with a
replacement CRU whether a defective CRU must be returned. When return is required, 1) return
instructions and a container are shipped with the replacement CRU, and 2) you may be charged
for the replacement CRU if Lenovo does not receive the defective CRU within 30 days of your
receipt of the replacement.
2. On-site Service
Your Service Provider will either repair or exchange the failing Machine at your location and verify
its operation. You must provide suitable working area to allow disassembly and reassembly of the
Lenovo Machine. The area must be clean, well lit and suitable for the purpose. For some
Machines, certain repairs may require sending the Machine to a designated service center.
3. Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by your Service Provider. A
shipping container will be provided to you for you to return your Machine to a designated service
center. A courier will pick up your Machine and deliver it to the designated service center.
Following its repair or exchange, the service center will arrange the return delivery of the Machine
to your location. You are responsible for its installation and verification.
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4. Customer Carry-In or Mail-In Service
You will deliver or mail as your Service Provider specifies (prepaid unless specified otherwise) the
failing Machine suitably packaged to a designated location.. After the Machine has been repaired
or exchanged, it will be made available for your collection or, for Mail-in Service, the Machine will
be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You
are responsible for the subsequent installation and verification of the Machine.
5. CRU and On-site Service
This type of Warranty Service is a combination of Type 1 and Type 2 (see above)
6. CRU and Courier or Depot Service
This type of Warranty Service is a combination of Type 1 and Type 3 (see above)
7. CRU and Customer Carry-In or Mail-In Service
This type of Warranty Service is a combination of Type 1 and Type 4 (see above)
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine
which type of warranty service is appropriate for the repair.
Telephone List
Phone numbers are subject to change without notice.
Country or Region Telephone Number
India 1800-425 3324
Second Edition (2-20-2006)
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