Lenovo ideaCentre H500 Owner's manual

LenovoH500HardwareMaintenanceManual
ideaideaideaCentreidea
MachineTypes:10156/90AJ[H500

LenovoH500
HardwareMaintenanceManual
MachineTypes:10156/90AJ[H500

FirstEdition(September2013)18th
©CopyrightLenovo2013.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices
Administration“GSA”contract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925

Contents
Chapter1.Aboutthismanua......1
ImportantSafetyInformation..........1
Chapter2.Safetyinformation......3
Generalsafety................3
Electricalsafety...............3
Safetyinspectionguide............5
Handlingelectrostaticdischarge-sensitive
devices..................5
Groundingrequirements............6
Safetynotices................6
Chapter3.Generainformation.....9
Specifications................9
Chapter4.GeneraCheckout.....11
Chapter5.UsingtheSetupUtiity...13
StartingtheLenovoBIOSSetupUtilityprogram.13
Viewingandchangingsettings........13
Usingpasswords..............13
Enablingordisablingadevice........15
Selectingastartupdevice..........16
ExitingtheLenovoBIOSSetupUtilityprogram..17
Chapter6.Symptom-to-FRUIndex..19
Harddiskdrivebooterror..........19
PowerSupplyProblems...........19
POSTerrorcodes.............20
Undeterminedproblems...........20
Chapter7.Locatingconnectors,
controsandcomponents......21
Chapter8.Repacinghardware....25
Generalinformation.............25
Replacingthekeyboardandmouse......26
Removingthecomputercover........26
Removingthefrontbezel..........28
Replacinganopticaldrive..........29
Replacingtheharddiskdrive.........30
Replacingamemorymodule.........31
Replacingthegraphiccard..........32
Replacingtheheat-sinkassembly.......34
ReplacinganIntelCPU...........35
Replacingthesystemfan..........37
ReplacingthePowersupply.........40
ReplacingtheWi-Ficard...........40
Replacingthefrontcardreadermodule.....41
Replacingthemotherboard..........42
Chapter9.Generainformation....45
AdditionalServiceInformation........45
©CopyrightLenovo2013iii

ivLenovoH500HardwareMaintenanceManual

Chapter1.Aboutthismanua
ThismanualcontainsserviceandreferenceinformationforLenovoH500desktopcomputerslistedonthe
cover.ItisintendedonlyfortrainedservicerswhoarefamiliarwithLenovocomputerproducts.
BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformation.
ThedescriptionoftheTVcardinthismanualisonlyusedforthemachineswhichhavetheTVcard.Itis
invalidforthosemachineswhichdonothaveTVcard.
ImportantSafetyInformation
Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.
VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd’exécuter
lesinstructions.
LesenSieunbedingtalleHinweisevomTyp“ACHTUNG”oder“VORSICHT”indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen
LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni
Certifique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções
Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.
©CopyrightLenovo20131

2LenovoH500HardwareMaintenanceManual

Chapter2.Safetyinformation
Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.
Generasafety
Followtheserulestoensuregeneralsafety:
•Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
•Whenliftinganyheavyobject:
1.Ensureyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.
Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.
•Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
•Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer’spersonnelare
notinahazardousposition.
•Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
•Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
•Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
•Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.
•Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.
•Wearsafetyglasseswhenyouare:hammering,drillingsoldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
•Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
•Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
Eectricasafety
CAUTION:
Eectricacurrentfrompower,teephone,andcommunicationcabescanbehazardous.Toavoid
personainjuryorequipmentdamage,disconnecttheattachedpowercords,teecommunication
systems,networks,andmodemsbeforeyouopenthecomputercovers,unessinstructedotherwise
intheinstaationandconfigurationprocedures.
©CopyrightLenovo20133

Observethefollowingruleswhenworkingonelectricalequipment.
Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberfloormatsthatcontainsmallconductivefiberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.
•Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
•Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
•Disconnectallpowerbefore:
–Performingamechanicalinspection
–Workingnearpowersupplies
–RemovingorinstallingFieldReplaceableUnits(FRUs)
•Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.
•Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
–Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.
Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
–Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,
youmaypreventacurrentfrompassingthroughyourbody.
–Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
–Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metalfloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.
•Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
•Donotusewornorbrokentoolsandtesters.
•Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.
•Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistfloors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
•Donottouchliveelectricalcircuitswiththereflectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
•Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
–Powersupplyunits
–Pumps
–Blowersandfans
–Motorgenerators
andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)
•Ifanelectricalaccidentoccurs:
–Usecaution;donotbecomeavictimyourself.
–Switchoffpower.
4LenovoH500HardwareMaintenanceManual

–Sendanotherpersontogetmedicalaid.
Safetyinspectionguide
Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutfirstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
•Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).
•Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor
•Mechanicalhazards,suchaslooseormissinghardware
Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Power-offthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspecifiedinthepartslistings.
c.Insulationmustnotbefrayedorworn.
4.Removethecover.
5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.
6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetalfilings,contamination,wateror
otherliquids,orsignsoffireorsmokedamage.
7.Checkforworn,frayed,orpinchedcables.
8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handingeectrostaticdischarge-sensitivedevices
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specificESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertified(ISO9000)asfullyeffective.
WhenhandlingESD-sensitiveparts:
•Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
Chapter2.Safetyinformation5

•Avoidcontactwithotherpeoplewhilehandlingthepart.
•Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
•Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeeven
whenyouarewearingawriststrap.
•Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.
•Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecific
servicerequirement.
Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
–AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
–UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor
battery-operatedsystem.Y oucanusecoaxorconnector-outsideshellsonthesesystems.
–Usetheroundground-prongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeverifiedbyacertifiedelectrician.
Safetynotices
ThecautionanddangersafetynoticesinthissectionareprovidedinthelanguageofEnglish.
DANGER
Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.
Toavoidashockhazard:
•Donotconnectordisconnectanycabesorperforminstaation,maintenance,orreconfiguration
ofthisproductduringaneectricastorm.
•Connectapowercordstoaproperywiredandgroundedeectricaoutet.
•Connecttoproperywiredoutetsanyequipmentthatwibeattachedtothisproduct.
•Whenpossibe,useonehandonytoconnectordisconnectsignacabes.
•Neverturnonanyequipmentwhenthereisevidenceoffire,water,orstructuradamage.
•Disconnecttheattachedpowercords,teecommunicationssystems,networks,andmodems
beforeyouopenthedevicecovers,unessinstructedotherwiseintheinstaationandconfiguration
procedures.
•Connectanddisconnectcabesasdescribedinthefoowingtabewheninstaing,moving,or
openingcoversonthisproductorattacheddevices.
6LenovoH500HardwareMaintenanceManual

ToConnectToDisconnect
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlet.
5.TurndeviceON.
1.TurneverythingOFF.
2.First,removepowercordsfromoutlet.
3.Removesignalcablesfromconnectors.
4.Removeallcablesfromdevices.
CAUTION:
Whenrepacingtheithiumbattery,useonyPartNumber45C1566oranequivaenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamoduecontainingaithiumbattery,repace
itonywiththesamemoduetypemadebythesamemanufacturer.Thebatterycontainsithiumand
canexpodeifnotproperyused,handed,ordisposedof.
Donot:
•Throworimmerseintowater
•Heattomorethan100°C(212°F)
•Repairordisassembe
Disposeofthebatteryasrequiredbyocaordinancesorreguations.
CAUTION:
Whenaserproducts(suchasCD-ROMs,DVD-ROMdrives,fiberopticdevices,ortransmitters)are
instaed,notethefoowing:
•Donotremovethecovers.Removingthecoversoftheaserproductcoudresutinexposureto
hazardousaserradiation.Therearenoserviceabepartsinsidethedevice.
•Useofcontrosoradjustmentsorperformanceofproceduresotherthanthosespecifiedherein
mightresutinhazardousradiationexposure.
DANGER
SomeaserproductscontainanembeddedCass3AorCass3Baserdiode.Notethefoowing:
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectywithoptica
instruments,andavoiddirectexposuretothebeam.
Chapter2.Safetyinformation7

≥18kg(37bs)≥32kg(70.5bs)≥55kg(121.2bs)
CAUTION:
Usesafepracticeswhenifting.
CAUTION:
Thepowercontrobuttononthedeviceandthepowerswitchonthepowersuppydonotturnoff
theeectricacurrentsuppiedtothedevice.Thedeviceasomighthavemorethanonepower
cord.Toremoveaeectricacurrentfromthedevice,ensurethatapowercordsaredisconnected
fromthepowersource.
1
2
CAUTION:
Donotpaceanyobjectweighingmorethan82kg(180bs.)ontopofrack-mounteddevices.
8LenovoH500HardwareMaintenanceManual

Chapter3.Generainformation
Thischapterprovidesgeneralinformationthatappliestoallmachinetypessupportedbythispublication.
Specifications
Thissectionliststhephysicalspecificationsforyourcomputer.
Thissectioniststhephysicaspecificationsforyourcomputer.
TypeLenovoH500
Thissectionliststhephysicalspecifications.
Environment
Airtemperature:
Operating:10°to35°C
Transit:-20°to55°C
Humidity:
Operating:35%to80%
Transit:20%to90%(40°C)
Altitude:86KPato106KPa
Electricalinput:
Inputvoltage:90V-264V(AC)
Inputfrequency:47Hz-63Hz
©CopyrightLenovo20139

10LenovoH500HardwareMaintenanceManual

Chapter4.GeneraCheckout
Attention:Thedrivesinthecomputeryouareservicingmighthavebeenrearrangedorthedrivestartup
sequencechanged.Beextremelycarefulduringwriteoperationssuchascopying,saving,orformatting.
Dataorprogramscanbeoverwrittenifyouselectanincorrectdrive.
Generalerrormessagesappearifaproblemorconflictisfoundbyanapplicationprogram,theoperating
system,orboth.Foranexplanationofthesemessages,refertotheinformationsuppliedwiththatsoftware
package.
Usethefollowingproceduretohelpdeterminethecauseoftheproblem:
1.Power-offthecomputerandallexternaldevices.
2.Checkallcablesandpowercords.
3.Setalldisplaycontrolstothemiddleposition.
4.Power-onallexternaldevices.
5.Power-onthecomputer.
•Lookfordisplayederrorcodes
•Lookforreadableinstructionsoramainmenuonthedisplay.
Ifyoudidnotreceivethecorrectresponse,proceedtostep6.
Ifyoudoreceivethecorrectresponse,proceedtostep7.
6.Lookatthefollowingconditionsandfollowtheinstructions:
•IfthecomputerdisplaysaPOSTerror,goto“POSTerrorcodes” .
•Ifthecomputerhangsandnoerrorisdisplayed,continueatstep7.
7.Iftheteststopsandyoucannotcontinue,replacethelastdevicetested.
©CopyrightLenovo201311

12LenovoH500HardwareMaintenanceManual

Chapter5.UsingtheSetupUtiity
TheSetupUtilityprogramisusedtoviewandchangetheconfigurationsettingsofyourcomputer,regardless
ofwhichoperatingsystemyouareusing.However,theoperating-systemsettingsmightoverrideanysimilar
settingsintheSetupUtilityprogram.
StartingtheLenovoBIOSSetupUtiityprogram
TostarttheLenovoBIOSSetupUtilityprogram,dothefollowing:
1.Ifyourcomputerisalreadyonwhenyoustartthisprocedure,shutdowntheoperatingsystemand
turnoffthecomputer.
2.PressandholdtheF1keythenturnonthecomputer.WhentheLenovoBIOSSetupUtilityprogramis
displayed,releasetheF1key.
Note:IfaPower-OnPasswordoranAdministratorPasswordhasbeenset,theSetupUtilityprogrammenu
isnotdisplayeduntilyoutypeyourpassword.Formoreinformation,see“Usingpasswords.”
Viewingandchangingsettings
SystemconfigurationoptionsarelistedintheLenovoBIOSSetupUtilityprogrammenu.Tovieworchange
settings,see“StartingtheSetupUtilityprogram.”
YoumustusethekeyboardwhenusingtheLenovoBIOSSetupUtilitymenu.Thekeysusedtoperform
varioustasksaredisplayedonthebottomofeachscreen.
Usingpasswords
YoucanusetheLenovoBIOSSetupUtilityprogramtosetpasswordstopreventunauthorizedpersons
fromgainingaccesstoyourcomputeranddata.See“StartingtheSetupUtilityprogram.”Thefollowing
typesofpasswordsareavailable:
•AdministratorPassword
•Power-OnPassword
Youdonothavetosetanypasswordstouseyourcomputer.However,ifyoudecidetosetpasswords,read
thefollowingsections.
Passwordconsiderations
Apasswordcanbeanycombinationoflettersandnumbersupto16character(a-z,and0-9).Forsecurity
reasons,itisagoodideatouseastrongpasswordthatcannotbeeasilycompromised.Wesuggestthat
passwordsshouldfollowtheserules:
•Strongpasswordscontain7-16characters,combinelettersandnumbers.
•Donotuseyournameoryourusername.
•Donotuseacommonwordoracommonname.
•Besignificantlydifferentfromyourpreviouspassword.
Attention:AdministratorandPower-Onpasswordsarenotcasesensitive
©CopyrightLenovo201313

AdministratorPassword
SettinganAdministratorPassworddetersunauthorizedpersonsfromchangingconfigurationsettings.You
mightwanttosetanAdministratorPasswordifyouareresponsibleformaintainingthesettingsofseveral
computers.
AfteryousetanAdministratorPassword,apasswordpromptisdisplayedeverytimeyouaccesstheLenovo
BIOSSetupUtilityprogram.
IfboththeAdministratorandPower-OnPasswordareset,youcantypeeitherpassword.However,youmust
useyourAdministratorPasswordtochangeanyconfigurationsettings.
Setting,changing,ordeetinganAdministratorpassword
TosetanAdministratorPassword,dothefollowing:
Note:Apasswordcanbeanycombinationoflettersandnumbersupto16character(a-z,and0-9).For
moreinformation,see“Passwordconsiderations”onpage13.
1.StarttheLenovoBIOSSetupUtilityprogram(see“StartingtheLenovoBIOSSetupUtilityprogram”on
page13).
2.FromtheSecuritymenu,selectSetAdministratorPasswordandpresstheEnterkey.
3.Thepassworddialogboxwillbedisplayed.TypethepasswordthenpresstheEnterkey.
4.Re-typethepasswordtoconfirm,thenpresstheEnterkey.Ifyoutypethepasswordcorrectly,the
passwordwillbeinstalled.
TochangeanAdministratorPassword,dothefollowing:
1.StarttheLenovoBIOSSetupUtilityprogram(see“StartingtheLenovoBIOSSetupUtilityprogram”on
page13).
2.FromtheSecuritymenu,selectSetAdministratorPasswordandpresstheEnterkey.
3.Thepassworddialogboxwillbedisplayed.T ypethecurrentpasswordthenpressEnterkey.
4.Typethenewpassword,thenpressEnterkey.Re-typethepasswordtoconfirmthenewpassword,if
youtypethenewpasswordcorrectly,thenewpasswordwillbeinstalled.ASetupNoticewilldisplay
thatchangeshavebeensaved.
TodeleteapreviouslysetAdministratorPassword,dothefollowing:
1.FromtheSecuritymenu,selectSetAdministratorPasswordandpresstheEnterkey.
2.Thepassworddialogboxwillbedisplayed.TypethecurrentpasswordandpresstheEnterkey.
3.TodeleteanAdministratorPassword,Enterblankfieldsforeachnewpasswordlineitem.Asetup
noticewilldisplaythatchangeshavebeensaved.
4.ReturntotheLenovoBIOSSetupUtilityprogrammenuandselecttheExitoption.
5.SelectSavechangesandExitfromthemenu.
Power-OnPassword
WhenaPower-OnPasswordisset,youcannotstarttheLenovoBIOSSetupUtilityprogramuntilavalid
passwordistypedfromthekeyboard.
Setting,changing,ordeetingaPower-OnPassword
Note:Apasswordcanbeanycombinationoflettersandnumbersupto16character(a-z,and0-9).
14LenovoH500HardwareMaintenanceManual