Lenovo ThinkCentre POS User manual

POS
User Guide

Read this first
Before using this documentation and the product it supports, ensure that you read and understand the
following:
• Safety and Warranty Guide
• Generic Safety and Compliance Notices
• Setup Guide
First Edition (November 2023)
© Copyright Lenovo 2023.
LI ITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services
Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-
35F-05925.

Contents
bout this documentation . . . . . . . . iii
Chapter 1. Meet your computer . . . . . 1
Front . . . . . . . . . . . . . . . . . . . . 1
Rear . . . . . . . . . . . . . . . . . . . . 3
Specifications . . . . . . . . . . . . . . . . 5
USB specifications . . . . . . . . . . . . . . 6
Chapter 2. Get started with your
computer . . . . . . . . . . . . . . . . . 7
Access networks . . . . . . . . . . . . . . . 7
Lenovo Smart Retail Solution (for selected
models) . . . . . . . . . . . . . . . . . . . 7
Adjust the computer stand (for selected models) . . . 7
Use the touch screen (for selected models) . . . . . 8
Connect an external display . . . . . . . . . . . 9
Connect to a Bluetooth device . . . . . . . . . 10
Conventional pair . . . . . . . . . . . . 10
Swift pair . . . . . . . . . . . . . . . 10
ITS performance mode . . . . . . . . . . . . 10
Smart power-on feature (for selected models) . . . 11
Set the power plan . . . . . . . . . . . . . 11
Security . . . . . . . . . . . . . . . . . . 11
Lock the computer . . . . . . . . . . . . 11
Smart USB protection . . . . . . . . . . 12
Chapter 3. UEFI BIOS . . . . . . . . . 13
Enter the UEFI BIOS menu . . . . . . . . . . 13
Navigate the UEFI BIOS menu . . . . . . . . . 13
Enable or disable the ErP LPS compliance mode . . 13
Update the UEFI BIOS . . . . . . . . . . . . 14
From the Lenovo Support Web site . . . . . 14
From the Windows Update . . . . . . . . 14
Chapter 4. CRU replacement . . . . . 15
CRU list . . . . . . . . . . . . . . . . . . 15
Power adapter and power cord. . . . . . . . . 16
15.6-inch monitor . . . . . . . . . . . . . . 17
11.6-inch monitor . . . . . . . . . . . . . . 17
VESA bracket . . . . . . . . . . . . . . . 18
External Wi-Fi antenna . . . . . . . . . . . . 19
Rear cable cover . . . . . . . . . . . . . . 20
onitor stand for 15.6-inch monitor . . . . . . . 21
onitor stand for 15.6-inch monitor and 11.6-inch
monitor . . . . . . . . . . . . . . . . . . 21
Dust shield. . . . . . . . . . . . . . . . . 21
Computer cover. . . . . . . . . . . . . . . 22
Hard disk drive and hard disk drive bracket . . . . 23
Internal speaker. . . . . . . . . . . . . . . 25
System fan. . . . . . . . . . . . . . . . . 26
Coin-cell battery . . . . . . . . . . . . . . 28
Bottom cover. . . . . . . . . . . . . . . . 28
.2 solid-state drive . . . . . . . . . . . . . 29
emory module . . . . . . . . . . . . . . 30
Chapter 5. Help and support . . . . . 33
Find your serial number . . . . . . . . . . . . 33
Diagnose and troubleshoot your computer . . . . 33
Troubleshoot and diagnose at Lenovo
Support Web site . . . . . . . . . . . . 33
Recover Windows operating system. . . . . . . 34
Call Lenovo . . . . . . . . . . . . . . . . 34
Before you contact Lenovo . . . . . . . . 34
Self-help resources . . . . . . . . . . . . . 35
Compliance information . . . . . . . . . . . 35
Purchase accessories . . . . . . . . . . . . 36
Purchase additional services. . . . . . . . . . 37
ppendix . Notices and
trademarks . . . . . . . . . . . . . . . 39
© Copyright Lenovo 2023 i

ii POS User Guide

bout this documentation
• This guide applies to the Lenovo product models listed below. Illustrations in this guide may look slightly
different from your product model.
Model name Machine types (MT)
ThinkCentre POS 12SU, 12SV, 12SW, 12SX, 12UK, 12UJ, 12UH, 12UG,
12UL, and 12U
• For further compliance information, refer to the Generic Safety and Compliance Notices at https://
pcsupport.lenovo.com/docs/generic_notices.
• Depending on the model, some optional accessories, features, and software programs might not be
available on your computer.
• Depending on the version of the operating systems and programs, some user interface instructions might
not be applicable to your computer.
• Documentation content is subject to change without notice. Lenovo makes constant improvements to the
documentation of your computer, including this User Guide. To get the latest documentation, go to https://
pcsupport.lenovo.com.
• icrosoft® makes periodic feature changes to the Windows® operating system through Windows Update.
As a result, some information in this documentation might become outdated. Refer to icrosoft resources
for the latest information.
© Copyright Lenovo 2023 iii

iv POS User Guide

Chapter 1. Meet your computer
This computer is equipped with an extensive selection of ports, providing convenient connectivity options for
multiple devices.
Front
1. ThinkCentre® LED 2. Power button with power indicator
3. Storage drive activity indicator 4. USB-C® (3.2 Gen 1) connector
5. Always On USB 3.2 connector Gen 2 6. USB 3.2 connector Gen 2
7. Headset connector
* for selected models
Statement on USB transfer rate
Depending on many factors such as the processing capability of the host and peripheral devices, file
attributes, and other factors related to system configuration and operating environments, the actual transfer
rate using the various USB connectors on this device will vary and will be slower than the data rate listed
below for each corresponding device.
© Copyright Lenovo 2023 1

USB device Data rate (Gbit/s)
3.2 Gen 1 5
3.2 Gen 2 10
3.2 Gen 2 × 2 20
Thunderbolt 3 40
Thunderbolt 4 40
Power indicator
Show the system status of your computer.
• Blinking for three times: The computer is initially connected to power.
• On: The computer is starting up or working.
• Off: The computer is off or in hibernation mode.
• Blinking rapidly: The computer is entering sleep or hibernation mode.
• Blinking slowly: The computer is in sleep mode.
lways On USB- 3.2 Gen 2 connector
With the Always On USB feature enabled, the Always On USB-A 3.2 Gen 2 connector can charge a USB-A
compatible device when the computer is on, off, in sleep mode, or in hibernation mode.
To enable the Always On USB feature, do the following:
1. Enter the UEFI BIOS menu. See “Enter the UEFI BIOS menu” on page 13.
2. Click Devices ➙ USB Setup ➙ Front USB Ports ➙ USB Port 2 to enable the Always On USB feature.
Headset connector
The headset connector is compatible with:
• Headphones or earphones with a 3.5mm (0.14 inch), TRS (3-pole) plug
• Headsets with a 3.5mm (0.14 inch), CTIA-compliant TRRS (4-pole) plug
Note: This headset connector does not support standalone external microphones with a TRS (3-pole) plug
or headsets with an O TP-compliant TRRS (4-pole) plug.
Related topics
• “USB specifications” on page 6.
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Rear
1. USB 2.0 connector 2. DisplayPort™ in connector
3. USB-C® (3.2 Gen 1) connector* 4. Security-lock slot
5. Optional connectors* 6. Wi-Fi® antenna slot*
7. Ethernet connector 8. USB 3.2 connectors Gen 2
9. USB 2.0 (with smart power-on feature) 10. HD I™ out connector
11. USB 3.2 connector Gen 1 12. DisplayPort™ out connector
13. Power adapter connector
* for selected models
Optional connector
Depending on the computer model, the connector might be a DisplayPort out connector, an HD I out
connector, a VGA-out connector, a serial connector, or a USB-C (3.2 Gen 1) connector (only for optional
connector 1).
USB-C® (3.2 Gen 1) connector
Only for the 11.6–inch monitor.
Chapter 1.eet your computer 3

Related topics
• “Lock the computer” on page 11.
• “Connect an external display” on page 9.
• “USB specifications” on page 6.
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Specifications
Specification Description
Dimensions
• Width: 253 mm (10 inches)
• Height: 417.6 mm (16.4 inches)
• Depth: 364 mm (14.3 inches)
Weight (without packaging) aximum configuration as shipped: 5.2 kg (11.6 lb)
Hardware configuration Type Device Manager in the Windows search box and then press Enter. Type the
administrator password or provide confirmation, if prompted.
Power supply • 135-watt automatic voltage-sensing power supply
Electrical input • Input voltage: From 100 V ac to 240 V ac
• Input frequency: 50/60 Hz
Memory
Up to two double data rate 4 (DDR4) small outline dual in-line memory modules
(SODI s)
aximum memory capacity: 64 GB
Storage device
• 2.5-inch hard disk drive*
• .2 solid-state drive*
To view the storage drive capacity of your computer, type Disk Management in the
Windows search box and then press Enter.
Note: The storage drive capacity indicated by the system is less than the nominal
capacity.
Video features
• Brightness control
• Color display with Thin Film Transistor (TFT) technology
• Display size: 396.24 mm (15.6 inches)
• Display resolution: 1920 x 2080 pixels
• ulti-touch technology*
• The integrated graphics card supports the following:
– DisplayPort out connector
– HD I out connector
– USB-C (3.2 Gen 1) connector* (on rear panel)
– VGA-out connector*
• The optional discrete graphics card provides an enhanced video experience
and extended capabilities.
Expansion
• emory slots
• .2 solid-state drive slots
• Storage drive bay
Network features
• Bluetooth*
• Ethernet LAN
• Wireless LAN*
Chapter 1.eet your computer 5

* for selected models
Operating environment
Maximum altitude (without pressurization)
• Operating: From 0 m (0 ft) to 3048 m (10 000 ft)
• Storage: From 0 m (0 ft) to 12192 m (40 000 ft)
Temperature
• Operating: From 5°C (41°F) to 35°C (95°F)
• Storage:
– For common desktop computers: From -40°C (-40°F) to 60°C (140°F)
– For all-in-one desktop computers: From -20°C (-4°F) to 60°C (140°F)
Relative humidity
• Operating: 20%-80% (non-condensing)
• Storage: 10%-90% (non-condensing)
USB specifications
Note: Depending on the model, some USB connectors might not be available on your computer.
Connector name Description
• USB 2.0 connector
• USB 3.2 connector Gen 1
• USB 3.2 connector Gen 2
Connect USB-compatible devices, such as a USB
keyboard, USB mouse, USB storage device, or USB
printer.
• USB-C (3.2 Gen 1) connector
• USB-C (3.2 Gen 2) connector
• Charge USB-C compatible devices with the output
voltage and current of 5 V and 0.9 A.
• Connect to USB-C accessories to help expand your
computer functionality. To purchase USB-C
accessories, go to https://www.lenovo.com/accessories.
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Chapter 2. Get started with your computer
ccess networks
This section helps you connect to a wireless or wired network.
Connect to Wi-Fi networks
Click the network icon on the bottom right of your display to connect to an available network. Provide
required information, if needed.
Note: The wireless LAN module on your computer may support different standards. For some countries or
regions, use of 802.11ax may be disabled according to local regulations.
Connect to the wired Ethernet
Connect your computer to a local network through the Ethernet connector on your computer with an
Ethernet cable.
Lenovo Smart Retail Solution (for selected models)
Lenovo Smart Retail Solution is a comprehensive, user-friendly store management software designed to
facilitate the management of in-store operations for retail businesses.
For information about Lenovo Smart Retail Solution, go to https://support.lenovo.com/docs/lenovo_smart_
retail_solution_ug.
djust the computer stand (for selected models)
Tilt the screens forward and back.
© Copyright Lenovo 2023 7

Use the touch screen (for selected models)
If your computer display supports the multi-touch function, you can navigate the screen with simple touch
gestures. For more touch gestures, refer to https://support.microsoft.com/windows.
Note: Some gestures might not be applicable when you use certain apps.
Illustrations and description Illustrations and description
Tap once to single click Tap twice quickly to double-click
Tap and hold to right-click Slide to scroll through items
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Illustrations and description Illustrations and description
Zoom in Zoom out
Swipe from the left: view all open windows (Windows 10)
Swipe from the left: open widget panel (Windows 11)
Swipe from the right: open action center (Windows 10)
Swipe from the right: open notification center (Windows
11)
Swipe downwards shortly: show title bar
Swipe downwards: close the current app
Drag
Maintenance tips
• Turn off the computer before cleaning the touch screen.
• Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the
touch screen. Do not apply solvents to the cloth.
• The touch screen is a glass panel covered with a plastic film. Do not apply pressure or place any metallic
object on the screen, which might damage the touch panel or cause it to malfunction.
• Do not use fingernails, gloved fingers, or inanimate objects for input on the screen.
• Regularly calibrate the accuracy of the finger input to avoid a discrepancy.
Connect an external display
Connect a projector or a monitor to your computer to give presentations or expand your workspace.
Connect a wireless display
Ensure that both your computer and the wireless display support iracast®.
Chapter 2.Get started with your computer 9

Press Windows logo key + K and then select a wireless display to connect.
Change display settings
1. Right-click a blank area on the desktop and select display settings.
2. Select the display that you want to configure and change display settings of your preference.
Connect to a Bluetooth device
You can connect all types of Bluetooth-enabled devices to your computer, such as a keyboard, a mouse, a
smartphone, or speakers. To ensure successful connection, place the devices at most 10 meters (33 feet)
from the computer.
Conventional pair
This topic helps you connect to a Bluetooth device by conventional pair.
Step 1. Type Bluetooth in the Windows search box and then press Enter.
Step 2. Turn on both the Bluetooth on your computer and the Bluetooth device. ake sure the device is
discoverable.
Step 3. Select the device when it is displayed on the dd a device list, and then follow the on-screen
instructions.
Notes: If the Bluetooth connection failed, do the following:
1. Type Device Manager in the Windows search box and then press Enter.
2. Locate the Bluetooth adapter. Right-click and select Update driver.
3. Select Search automatically for drivers, and then follow the on-screen instructions.
Swift pair
This topic helps you connect to a Bluetooth device by swift pair.
If your Bluetooth device supports swift pair, do the following:
Step 1. Enable swift pair notification on Bluetooth settings page.
Step 2. Turn on both the Bluetooth on your computer and the Bluetooth device. ake sure the device is
discoverable.
Step 3. Click Connect when a swift pair notification appears on your computer.
Notes: If the Bluetooth connection failed, do the following:
1. Type Device Manager in the Windows search box and then press Enter.
2. Locate the Bluetooth adapter. Right-click and select Update driver.
3. Select Search automatically for drivers, and then follow the on-screen instructions.
ITS performance mode
The ITS performance mode helps you adjust the acoustic and thermal performance of your computer. Three
options are available:
• Balance mode: The computer works at the balance mode with balanced noise and better performance.
• Performance mode (default setting): The computer works at the best performance with normal acoustic
level.
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Note: The term “best” only refers to the best effect among different settings of the product itself.
• Full Speed: All fans in the computer will run at full speed.
Change the ITS performance mode
To change the ITS performance mode:
Step 1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1.
Step 2. Select Power ➙ Intelligent Cooling and press Enter.
Step 3. Select Performance Mode and press Enter.
Step 4. Set the performance mode as desired.
Step 5. Press F10 or Fn+F10 to save the changes and exit.
Smart power-on feature (for selected models)
The smart power-on feature helps you start up or wake up the computer from the hibernation mode simply
by pressing Alt+P.
Note: Ensure that the keyboard is connected to a USB connector supporting the smart power-on feature.
Enable or disable the smart power-on feature
To enable or disable the smart power-on feature:
Step 1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1.
Step 2. Select Power ➙ Smart Power On and press Enter.
Step 3. Enable or disable the feature as desired.
Step 4. Press F10 or Fn+F10 to save the changes and exit.
Set the power plan
For ENERGY STAR® compliant computers, the following power plan takes effect when your computers have
been idle for a specified duration:
• Turn off the display: After 10 minutes
• Put the computer to sleep: After 25 minutes
To awaken the computer from Sleep mode, press any key on your keyboard.
To reset the power plan:
1. Type Power Options in the Windows search box and then press Enter.
2. Choose or customize a power plan of your preference.
Security
This computer offers a wealth of security measures to protect both the device and data safety.
Lock the computer
Note: Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of
the locking device and security feature. You can purchase computer locks from Lenovo.
Chapter 2.Get started with your computer 11

Security lock
Lock your computer to a desk, table, or other fixtures through a security lock.
Smart USB protection
The Smart USB Protection function is a security function that helps prevent data from being copied from the
computer to USB storage devices connected to the computer. You can set the Smart USB Protection
function to one of the following modes:
• Disabled (default setting): You can use the USB storage devices without limitation.
• Read Only: You cannot copy data from the computer to the USB storage devices. However, you can
access data on the USB storage devices.
• No ccess: You cannot access the USB storage devices from the computer.
To configure the Smart USB Protection function:
1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1.
2. Select Security ➙ Smart USB Protection and press Enter.
3. Select the desired setting and press Enter.
4. Press F10 or Fn+F10 to save the changes and exit.
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Chapter 3. UEFI BIOS
Enter the UEFI BIOS menu
Turn on or restart the computer. When the logo screen is displayed, press F1 or Fn+F1 to enter the UEFI
BIOS menu.
Note: If you have set UEFI BIOS passwords, enter the correct passwords when prompted. You also can
select No or press Esc to skip the password prompt and enter the UEFI BIOS menu. However, you cannot
change the system configurations that are protected by passwords.
Navigate the UEFI BIOS menu
Follow the on-screen instructions to navigate in the UEFI BIOS menu.
The table below introduces the available settings of the UEFI BIOS menu. You can follow the on-screen
instruction to navigate in the UEFI BIOS menu.
Note: The UEFI BIOS menu might vary depending on system configurations.
Menu Introduction
ain This category provides the general product-related and firmware information including system
summary, machine type, product serial number, UUID number, etc.
Devices This category introduces how to configure various devices such as USB ports and audio
controllers.
Advanced This category provides advanced information about the computer such as the CPU features.
Power This category introduces power and thermal management solutions.
Security This category introduces various passwords, locks, and software to protect your computer.
Startup This category introduces how to set the boot priority order.
Exit This category introduces how to exit as you prefer.
You can go to Lenovo BIOS Simulator Center https://download.lenovo.com/bsco/index.html to explore the
detailed settings by your product name.
Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator
interface and description of settings might be different from that on your actual user interface.
Enable or disable the ErP LPS compliance mode
Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. Follow the instruction to
enable or disable the ErP LPS compliance mode.
For more information about the eco-design requirements, go to: https://www.lenovo.com/us/en/compliance/
eco-declaration.
You can enable the ErP LPS compliance mode to reduce the consumption of electricity when the computer
is off. To enable or disable the ErP LPS compliance mode:
Step 1. Restart the computer. When the logo screen is displayed, press F1 or Fn+F1.
© Copyright Lenovo 2023 13

Step 2. Select Power ➙ Enhanced Power Saving Mode and press Enter.
Step 3. Enable or disable the feature as desired.
Note: Please note that when the Enhanced Power Saving ode is disabled, the power
consumption might be increased when the computer is off.
Step 4. Press F10 or Fn+F10 to save the changes and exit.
When the ErP LPS compliance mode is enabled, you can wake up the computer by doing one of the
following:
• Press the power button.
• Enable the Wake Up on Alarm feature to make the computer wake up at a set time.
To meet the requirement of ErP compliance, you need to disable the Fast Startup function.
1. Go to Control Panel and view by large icons or small icons.
2. Click Power Options ➙ Choose what the power buttons do ➙ Change settings that are currently
unavailable.
3. Clear the Turn on fast startup (recommended) option from the Shutdown settings list.
Update the UEFI BIOS
When you install a new program, device driver, or hardware component, you might need to update the UEFI
BIOS.
Download and install the latest UEFI BIOS update package by one of the following methods:
From the Lenovo Support Web site
Step 1. Go to https://pcsupport.lenovo.com and select the entry for your computer.
Step 2. Click Drivers & Software ➙ Manual Update ➙ BIOS/UEFI.
Step 3. Follow the on-screen instructions to download and install the latest UEFI BIOS update package.
From the Windows Update
Step 1. Type Settings in the Windows search box and press Enter.
Step 2. Click Update & Security ➙ Windows Update ➙ Check for Updates.
Step 3. If a BIOS update package appears in your update list, click Download or Install to initiate the
update.
14 POS User Guide